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0.0 - 4.0 years
2 - 4 Lacs
Bengaluru
Work from Office
Job Description Job Title: Application Engineer Location: Bangalore, Karnataka Reports To: Assistant Manager Application Engineer Responsibilities: To acquire skill set in independent Sales Order punching Verifying the purchase order with the approved drawing Part no is to be verified in the system for the PO items. General arrangement drawing whether it is in line with PO/Previous supply. Timely response to the internal department with part numbers / BOM. There should not be any errors in the Sale order. Coordinate with Production & revise the BOM based on actual consumption on a regular basis. Knowledge of SAP S4 HANA will be mandatory. Qualifications & Experience: Diploma/Bachelor's Degree/BSc with 0.6 -4 Years of Experience.
Posted 2 months ago
3.0 - 5.0 years
4 - 6 Lacs
Chennai
Work from Office
Hi, We are hiring for Order Management role in Chennai. Please go through the JD and Apply. We shall call back the relevant profiles Order management within the Order-to-Cash (O2C) process involves handling customer orders from the time they are placed until they are fulfilled and shipped . This includes activities like capturing order details, verifying information, checking inventory availability, and confirming the order with the customer. 1. Order Placement and Capture: The process begins when a customer places an order, whether through an online platform, email, or other methods. The order details are then captured and entered into the order management system, along with relevant information like customer details, payment and shipping information, and order status. 2. Order Verification and Confirmation: The captured order details are verified for accuracy and completeness. Inventory levels are checked to ensure that the requested items are available. Order details may be communicated to the customer for confirmation. 3. Order Fulfillment: Once the order is verified and confirmed, it moves into the order fulfillment stage. This involves tasks like picking, packing, and preparing the order for shipping. Order management systems often provide features for tracking the order's status throughout this process. 4. Order Tracking and Communication: Order management systems allow businesses to track the order's progress and provide real-time updates to the customer. This enhances customer satisfaction and builds trust. Apply Now
Posted 2 months ago
1.0 - 4.0 years
1 - 1 Lacs
Goregaon
Work from Office
Responsibilities: We Are Seeking An Experienced E-Commerce Account Manager To Oversee And Optimize Our Product Listings, Sales & Performance On Online Marketplaces Such As Amazon, Flipkart And Our Own Shopify Website. Running & Optimize ads.
Posted 2 months ago
5.0 - 10.0 years
7 - 12 Lacs
Muzaffarnagar
Work from Office
Retention increase of market share for assigned product category in each account. Responsible for sales in assigned product category in assigned territory. Channel Handling experience. Selection of relevant channel partners. Channel conflict resolution. Lead Generation. Key Account Management. Reconciliation of accounts with the channel partners. Up keeping all sales records on maintain data delated to sales. Good geographical Exposure. Order processing. About Luminous Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India. Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation Passion with focus on Execution Team-work. At Luminous, we passionately innovate to make life comfortable and efficient.
Posted 2 months ago
2.0 - 5.0 years
2 - 6 Lacs
Hyderabad
Work from Office
We re looking to hire an Order Management Specialist to join us in our mission to improve human health and quality of life through the development, distribution, and application of advanced computational methods! Schr dinger is a science and technology leader with over 25 years of experience developing software solutions for quantum mechanics, molecular dynamics, and machine learning-based chemical simulation and prediction. As a member of our Finance team, you ll be responsible for processing inbound purchase orders and customer agreements, generating license keys for software delivery, and managing customer billings. Who will love this job: A professional who thrives in a challenging and fast-paced environment that coordinates among a variety of groups An accounts receivables specialist who understands cash posting and accounting reconciliations A seasoned order processor or data entry specialist who also has experience with accounts receivable/payable functions and/or purchasing and fulfillment A NetSuite or Salesforce user An excellent verbal and written communicator with superb organizational skills A dedicated customer service professional What you ll do: Review and process various types of software contracts with a high attention to detail, including invoice generation, billing management, and the creation, delivery, and deployment of software license keys Regularly coordinate with customers and internal teams, such as Sales and Legal Accurately apply sales, consumption, or GST tax rates rules for customer billings in a variety of countries Ensure accurate delivery of electronic invoices Perform general administrative tasks to keep customer records up to date, which may include managing payment portals and electronic invoicing information Post cash entries and reconcile some basic cash accounts Assess data sets to ensure accurate posting and entries Reporting and analytics related to order processing and cash accounting What you should have: A university degree in Accounting or Finance, CA-inter qualified preferred Previous order processing and equivalent experience
Posted 2 months ago
0.0 - 1.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded. Career Level - IC0 Global Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures, policies and standards. . This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, upstream and downstream processes to ensure timely and accurate order processing and revenue recognition. This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and Education Job Role Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues Adherence to compliance guidelines including SOX, internal external compliance audits Constantly strives to enhance technical and process knowledge; participate in assessment programs - updates, LLC, etc. Meet the defined KPIs - Input Quality, Output Quality, Efficiency Turn Around Time Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customers trust) Key Skills Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions Innovation - Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement. Ability to consistently meet deadlines and achieve goals Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point Key Competency Change Agility Mastering Complexity Communicating for Impact Performance drive and Execution Basic Requirements Graduate/Post Graduate Flexible with shifts Qualifications displayed in the job posting Works on assignments that are routine in nature where limited judgment is utilized. Normally receives detailed instructions on all work. Work involves minimal problem resolution following detailed instructions. Basic reading, writing, arithmetic skills. Familiarity with spreadsheet applications, 0 - 1 years of experience.
Posted 2 months ago
6.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Business Unit: Cubic Corporation Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners. We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com. Job Details: Job Summary: Operates the procurement and sourcing activities of the organization, ensuring the timely and cost-effective acquisition of goods and services. This role exercises judgment within defined procedures and practices to determine appropriate action in day-to-day tasks such as vendor communication, purchase order processing, and issue resolution. Applies learned techniques in market research, data analysis, and supplier evaluation to support strategic sourcing initiatives. Typically gets instructions on day-to-day work, general directions on new obligations from leaders. Incumbents will regularly exercise discretion and substantial decision-making authority. Essential Job Duties and Responsibilities: Mastering Supplier Negotiations, Securing Favorable Contracts for the Organization. Examines and recommends substitutes or changes where cost savings or supportive deliveries will result. Negotiates and determines adjustments with vendors involving the replacement of non-conforming materials to purchase specifications. Conduct market research, inspect suppliers, and obtain competitive quotes. Solicits and evaluates quotations and negotiates directly with vendor representatives for the best price, delivery, and terms. Collaborate with cross-functional teams to develop and execute procurement strategies, ensuring the timely delivery of goods and services. Delivers discretion within established protocols and methodologies to decide on the suitable course of action. Innovates Professional Expertise, company policies, and procedures to resolve a variety of issues. Implements learned skills/techniques, contributes to analysis and investigation to solve problems. Discover opportunities for continuous improvement in procurement processes. Determines a course of action based on guidelines and modifies processes and methods as required. Address escalations regarding the purchase order to the payment process. Operates on moderate problems that are frequently diverse and routine, and in which the study of circumstances or data necessitates the consideration of several aspects. Establishes effective working relationships both internally and externally to address shared issues by cooperating on processes or transactions. Evaluates purchase requisitions for materials and services and liaises with requesting department(s) regarding requirements, specifications, quantity, quality, and delivery dates. Leads with vendors and suppliers to maintain the purchasing schedule and expedite orders as necessary. Assures adherence to corporate policies and processes by granting purchase orders to authorized signing authorities. Concentrates on delivering conventional expert guidance and generating preliminary reports for evaluation by seasoned team members. Investigates and analyzes the suitability of new vendors and suppliers as possible sources. Upholds all purchasing documents in accordance with company policies and procedures. Establishes new business development by providing quotations/estimates to the cost estimating department as requested. Foundations department goals for minimum vendor delinquencies and timely purchase requisition placement, timely processing of hold tags, rejections, and cost estimating proposals. Performs spreadsheet analysis and reporting. Keeps informed of current and developing market trends. Participates in total quality management. Aids in maintainingthe procurement computer database. Trains and assists procurement personnel as required. Minimum Job Requirements: Essential: A bachelor s degree / post-graduation in Business Administration, Supply Chain Management, Economics, Finance, or a related field is preferred. 6-8 years of experience in a purchasing, procurement, supply chain, or related administrative role. A fundamental comprehension of procurement principles and practices: Acquaintance with sourcing processes, the issuance of purchase orders, and the management of supplier relationships. Basic understanding of negotiation tactics and the ability to assist in negotiations. Effective communication skills (written and verbal): Ability to communicate clearly and professionally with suppliers and internal stakeholders. Proficiency in basic computer applications: Including Microsoft Office Suite (Word, Excel, Outlook). Experience with procurement software or ERP systems is a plus. Ethical conduct and integrity: Understanding the importance of ethical behavior in procurement activities. Desirable: Ability to work independently, take initiative, set priorities, and see projects through to completion Ability to work well with others under deadline situations and respond to changes in priorities Must have excellent communication skills and the ability to effectively interface with employees at all levels Be ambitious Be enthusiastic Be self-motivated Have a strong attention to detail Have the ability to prioritize their workload The description provided above is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. Duties, responsibilities, and requirements may change over time and according to business need. Worker Type: Employee
Posted 2 months ago
2.0 - 4.0 years
4 - 6 Lacs
Chennai
Work from Office
Job Responsibilities: Order Processing : Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimbles order management systems. Basic Sales Quote Support : Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Qualifications Experience: Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus. Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Multi-lingual always a plus: some global regional language requirements may apply based on location
Posted 2 months ago
2.0 - 4.0 years
2 - 6 Lacs
Chennai
Work from Office
TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main purpose of the role/Position Summary : We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities : Basic Dispute Resolution : Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving : Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the companys best interests. Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the companys CRM system. Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications Experience : 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Relationships required to build within this role : INTERNAL : Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit Collections Cash Applications EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance
Posted 2 months ago
2.0 - 4.0 years
3 - 4 Lacs
Chennai
Work from Office
Job Responsibilities : Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimbles order management systems. Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. Support shipping/import/export teams and customer requirements for related documents if required. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus. 1-2 years experience in order administration, sales support, or related is preferred but not mandatory Strong organizational skills, attention to detail and accuracy in data entry and order processing Excellent communication skills, written verbal, to interact effectively with customers/internal teams Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail. Ability to provide high-quality administrative support and multitask effectively. Multi-lingual always a plus: some global regional language requirements may apply based on location
Posted 2 months ago
2.0 - 6.0 years
1 - 5 Lacs
Pune
Work from Office
Hiring for order management EXP-2Yrs CTC- upto5.5lpa Location- pune skills:- order management, fulfilment, otc, sap contact n ping( Richa)- 83840303597 email id:richaimaginators83@gmail.com
Posted 2 months ago
2.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
Hiring for international voice process budget- 5.5lpa Both side cab Loc - Pune Required skills- Order management, supply chain management,sales order entry, Walkin interview 6june ping and contact 8920254429 deepanshi.imaginators@gmail.com
Posted 2 months ago
3.0 - 13.0 years
8 - 9 Lacs
Bengaluru
Work from Office
The Contracts Administrator job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle s quarterly and annual fiscal cycles. Career Level - IC2 Draft Complex Oracle Contract agreements based on Oracle Templates / Customer Templates specific to Oracle line of business. Assist Sales with commercial contract interpretation and administration of agreements. Review transactional approvals to ensure appropriate business approvals are secured for any non-standard requirements per the relevant Oracle Global Approval Matrix Review Partner or Customer Master Agreement to ensure validity for the current transaction and meets define Oracle standards In accordance with pre-defined guidelines, engages with internal business partners to provide clarification on non-standard contract terms. This includes providing interpretation of terms already included in drafted documents as well as providing advice on non-standard terms prior to the finalization of a document. Internal business partners may include (but are not restricted to) Sales, Legal, Revenue Recognition, Business Practices, Tax and Credit Receive and Review customer-executed documents, route for appropriate internal signature and submit for Order Processing or Project Funding Manage Sales and Customer expectation on time-to-completion for a given transaction request Conduct Quality Reviews on the Contract Documents as predefined quality management process. To frontend sales queries and act as the first point of contact for deal level Escalation. To conduct Trainings for new hires and refresher trainings to the team. Review existing process and recommend improvements as required. Should possess strong understanding on Process and systems flow from Opportunity to invoice process. Should take complete ownership on complex deals and acts as a liaison for all back office teams involved in contract drafting. Should work towards group success
Posted 2 months ago
4.0 - 9.0 years
4 - 7 Lacs
Hyderabad
Work from Office
IBG JD of SAP SD: 4+ years of relevant experience requiredBE / B Tech / MCA / any GraduateIntegration knowledge to modules like MM FICO PP and PSFunctional proficiency with at least 2 End-to-end implementation experience in S4HANA.Strong configuration and design skills in SAP SD.Should have experience on E2E testing process which includes SIT RT and UATAble to understand functional/non-functional requirements and able to drive Test scenarios/casesShould be good at writing functional specifications Test scripts test cases and status reports.Should have good experience in preparing Test strategy Protocol documents and Summary reportsStrong written and verbal communications skills required role will be client facingExperienced in Analyzing the AS-IS processes and convert them into TO-BE processesInterface experience with Salesforce Non-SAP SystemsHANA experience/exposure is preferredShould have experience in GST Implementation Or knowledge on GST related Stock Transfer Order Process/Subcontracting process with GST/ODN configuration Knowledge on Indian Tax Procedure. Experience in Batch Management in SD And Free Goods Determination Basic Determination IBG
Posted 2 months ago
2.0 - 4.0 years
2 - 4 Lacs
Chennai
Work from Office
Job Responsibilities: Order Processing : Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimbles order management systems. Basic Sales Quote Support : Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Qualifications Experience: Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus. Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Multi-lingual always a plus: some global regional language requirements may apply based on location
Posted 2 months ago
2.0 - 4.0 years
1 - 5 Lacs
Chennai
Work from Office
TITLE OF ROLE : Customer Claims Representative REPORTS TO : Austyn LoScalzo Main purpose of the role/Position Summary : We are seeking a dedicated and skilled Entry-Level Customer Dispute Representative to join our dynamic and global Trimble shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals. Job Responsibilities : Basic Dispute Resolution : Investigate and resolve basic customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner. Collaboration : Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes. Problem Solving : Analyze situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the companys best interests. Documentation : Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the companys CRM system. Escalation : Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution. Customer Satisfaction : Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience. Qualifications Experience : 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus. Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is beneficial but not mandatory for entry-level positions. Empathetic and patient approach to handling customer concerns and resolving disputes. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Relationships required to build within this role : INTERNAL : Sales managers Sales Operations Business Division and Sector controllers Operations: Export, shipping, config etc. Planner/Buyers Export Compliance Customer Support teams Product managers Credit Collections Cash Applications EXTERNAL : Customers/Resellers General abilities and skills expected to be learned and mastered in this role: Gained experience with Salesforce and Oracle Basic understanding of reverse logistics/accounting and overall Trimble Order-to-Cash process concepts Basic understanding of and adherence to trade compliance and revenue recognition compliance
Posted 2 months ago
2.0 - 4.0 years
3 - 5 Lacs
Chennai
Work from Office
Job Responsibilities : Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimbles order management systems. Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. Support shipping/import/export teams and customer requirements for related documents if required. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus. 1-2 years experience in order administration, sales support, or related is preferred but not mandatory Strong organizational skills, attention to detail and accuracy in data entry and order processing Excellent communication skills, written verbal, to interact effectively with customers/internal teams Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail. Ability to provide high-quality administrative support and multitask effectively. Multi-lingual always a plus: some global regional language requirements may apply based on location
Posted 2 months ago
2.0 - 4.0 years
2 - 4 Lacs
Chennai
Work from Office
Job Responsibilities : Order Processing : Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through Trimbles order management systems. Basic Sales Quote Support : Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus. Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions. Strong organizational skills, attention to detail and accuracy in data entry and order processing. Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude. Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Multi-lingual always a plus: some global regional language requirements may apply based on location
Posted 2 months ago
2.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Sales team serves the critical role of getting our products into the hands of our customers. This talented team works hard to build and maintain relationships with our clients, as well as looks for new business opportunities to expand our reach. Responsibilities Description The Sales Operations team focuses on optimizing the sales processes, managing data, and improving efficiency within the Sales team. The team handles tasks such as forecasting, pipeline management, and sales analytics to drive successful outcomes. Your day-to-day job will consist of: Provides cross-functional support and assists Sales Leaders in the development of new tools, processes and projects as needed. Maintain common Sales Ops files (Territory rosters, Quota and Compensation files, Sales Org Charts, job descriptions, UKG data integrity files, holdovers, etc) Help create and distribute new incentive compensation plans and amendments for Sales Organization. Provide overall support and departmental coordination for Sales Operations team inquiries, sales performance reporting and analysis requests, and ad-hoc projects. Work inside Salesforce.com to support the Sales organization with opportunity validating, territory updates, data questions, reporting/dashboard administration, order processing, data matching, and approval submissions. Any and all data load requests for new hires, transfers, SFDC clean up efforts Research any SFDC data concerns and provide recommendations to leadership Update and maintain all job descriptions for sales organization Qualifications Minimum Qualifications Bachelor s Degree required 2+ years of sales operations experience Excellent verbal and interpersonal skills Experience working in SFDC (reporting, dashboards) Must have Excel knowledge (tables, pivots, xlookup, etc). Proficient in MS Office Suite High energy and positive problem-solving attitude Ability to work under pressure with strict deadlines. Detail oriented Ability to multi-task EEO Commitment EEO Commitment PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.
Posted 2 months ago
10.0 - 15.0 years
9 - 14 Lacs
Pune
Work from Office
Strategic Manager Focus should be having knowledge ofhandling Enterprise level Accounts/Strategic Accounts/Key Accounts. This position demands responsible for managing relationships with large enterprise customers, driving revenue and maximizing profits withTravel of around 50%. Requirements Key Responsibilities: Performs sales activities, establishes, develops and maintains business relationships with key customer stakeholders generate new business to meet annual sales quota. Understands how the competition is presenting their value proposition, set the account up to replace with Ansys software. Building and maintaining strong, long-lastingcustomer relationships Identify and define solutions where ANSYS offerings can be applied and deliver (with help from account team and support functions) compelling customer presentations in coordination with technical team to enhance new business opportunities. Creates and executes a long-term strategy to grow usage by connecting the Ansys solutions to a customer challenge or priority. Collaborates with global/regional account teams, product specialists, ACE, remote (direct/indirect) sites, business partners and other functions within ANSYS to ensure a synergistic, company wide approach to the account. Facilitates regular touchpoint activities such as management review meetings (MRMs), trainings, seminars, and info days to strengthen relationships with key account stakeholders. Document customerbefore and after required capabilities along with metrics that define success to demonstrate AnsysROI and enhance sale profitability. Develop sales and technical partnerships to uncover, understand and document key technical challenges / pain points. Establishes and utilizes executive champions in the customer to drive the outcomes of decision makers and key influencers . Research, gather, analyze, maintain, and disseminate information about the accounts; develop exceptional knowledge of the customer and competitors and be well versed in the customerproblems, KBIs, goals, needs, and issues. Understand and document the organizational chart and sales process. Facilitate multiyear deal contract negotiations and create ROI-based proposals as needed to achieve wins for both the customer and Ansys. Maintains healthy pipeline to meet goals and accurately enters data into CRM. Completes administrative work including but not limited to quotation generation, order processing, delivery, acceptance inspection, NDA and other contract document preparation. Remain knowledgeable and keeps abreast of the companys new and existing products/services to facilitate sales efforts. Negotiate and close agreements with customers Ensuring accurate sales forecasting and account planning Preparing monthly, quarterly and annual salesforecasts Liaise with Marketing and Technical departmentsand work as a team Analyzing market trends and competitorsactivities and formulating strategies to respond to these Ensuring the proper use of CRM database andtools to track performance Education: Bachelorin degree in technical, MBA ispreferred Experience: 10+ years of experience in Sales preferably inCAD/CAE/PLM/EDA/ERP Solutions 4+ years experience as a senior/key/named account manager Demonstrated success in technical sales positions growing key accounts Strong ability to manage multiple opportunities and priorities while tracking progress Works autonomously, proactive approach with managerial guidance as needed Proven executive presentation and persuasion skills. Strong strategic planning skills Ability to navigate complex sales and customer issues with little guidance Strong networking skills, ability to drive new contacts and maintain good business relationships Benefits - Challenging job within a young and dynamic team - Performance driven, Career Progression Opportunities - Attractive remuneration package: On par with Industry Standards - Opportunity to join an organization experiencing year on year growth For
Posted 2 months ago
1.0 - 6.0 years
3 - 5 Lacs
Pune, Bengaluru
Work from Office
Process customer orders accurately through internal systems Coordinate with internal teams (warehouse, logistics, and sales) to ensure on-time delivery Handle customer inquiries and update order status Maintain documentation and records of all orders Required Candidate profile Monitor inventory levels and follow up with suppliers/vendors Resolve order discrepancies and escalations Generate regular reports Ensure compliance with company SOPs and quality standards Perks and benefits Perks and Benefits
Posted 2 months ago
1.0 - 3.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Profile- Order Management Package -upto3.5LPA Exp-1-3yrs In Order Management Location-Bangalore Notice Period-IMM-30Days Skills- Order Fulfilment, order processing ,Sales Order,Order Booking. Anushika anushika.imaginators@gmail.com 9511159022
Posted 2 months ago
0.0 - 2.0 years
1 - 2 Lacs
Pileru
Work from Office
Manage sales orders Monitor/update inventory Coordinate warehouse/logistics for on-time dispatch Maintain stock records Prepare inventory reports Document/file orders & invoices Client/internal comms: English, Telugu (Hindi a plus) Performance bonus Over time allowance
Posted 2 months ago
5.0 - 8.0 years
6 - 10 Lacs
Kolkata
Work from Office
Skill required: Fulfill - Order Management Designation: Supply Chain Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do The Team Leader - Supply Chain (Order Processing) will oversee and manage a team of order processors to ensure efficient and accurate processing of customer orders. This role involves coordinating with various departments, monitoring performance metrics, and implementing process improvements to enhance operational efficiency and customer satisfaction.You will be part of Supply Chain Planning Team which is responsible for end to end supply planning and executionAssess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for Strong leadership and team management skills.Excellent communication and interpersonal skills.Proficiency in supply chain management software and order processing systems.Analytical and problem-solving abilities.Ability to work under pressure and meet deadlines. Roles and Responsibilities: Team Management:Lead, mentor, and motivate a team of order processors to achieve daily, weekly, and monthly targets.Conduct regular team meetings to communicate goals, provide feedback, and address any issues.Manage team schedules, including shifts and leave planning, to ensure adequate coverage.Order Processing:Oversee the end-to-end order processing workflow, ensuring orders are processed accurately and timely.Monitor order processing systems and resolve any issues or discrepancies that arise.Ensure compliance with company policies, procedures, and quality standards.Performance Monitoring:Track and analyze key performance indicators (KPIs) related to order processing.Prepare and present regular performance reports to senior management.Identify areas for improvement and implement corrective actions to enhance team performance.Process Improvement:Continuously evaluate and optimize order processing procedures to improve efficiency and reduce errors.Collaborate with other departments (e.g., logistics, customer service, IT) to streamline processes and enhance overall supply chain operations.Stay updated with industry best practices and incorporate relevant changes into the workflow.Customer Satisfaction:Ensure high levels of customer satisfaction by maintaining accurate and timely order fulfillment.Address and resolve customer complaints and issues related to order processing.Implement strategies to enhance the customer experience and build long-term relationships.Training and Development:Provide ongoing training and development opportunities for team members to enhance their skills and knowledge.Conduct performance appraisals and provide constructive feedback to team members.Foster a positive and collaborative team environment. Qualification Any Graduation
Posted 2 months ago
0.0 - 1.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
The candidate will be responsible for handling e-commerce inquiries, managing sales data in Excel, coordinating deliveries, and supporting invoice and order processing. Key Responsibilities: Handle incoming calls from IndiaMART and other e-commerce platforms. Maintain and update Excel sheets; proficiency in MS Office is essential. Assist in delivery tracking and coordinate with logistics partners. Coordinate invoice generation based on sales orders. Support daily operational tasks to ensure smooth order processing. Key Skills : Sales Inside Sale Back Office
Posted 2 months ago
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