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Order Management Specialist

Order Management Specialist

Salesforce

3 - 8 years

5 - 10 Lacs

Hyderabad

Posted:6 days ago| Platform:

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Skills Required

Order management Interpersonal skills Sales operations Process improvement Salesforce.com Customer service Management Forecasting Sales support Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Job Description

Overview: The Order Management Specialist(OMS) will be responsible for reviewing and booking all quotes accepted within Salesforce.com compliance policies. In addition to quote conversion, the OMS will manage a personal case queue and may collaborate on special projects as required. The OMS must be able to work in a team environment, be self-motivated, extremely detail-oriented with demonstrated problem solving and decision-making skills. This role involves coverage for the AMER region and may require working in one of the following shifts: 6:00 PM to 3:00 AM, 9:00 PM to 6:00 AM, or 10:00 PM to 7:00 AM. Flexibility to work in any of these shifts based on business needs is essential.

Key Responsibilities:

* Review and process quotes to ensure compliance with Salesforce.com policies.
* Adjust opportunities as per given guidelines to ensure accuracy for forecasting purposes * Respond to process & policy questions and effectively communicate requirements * Manage queues and share best practices and knowledge as one Global Order Management Team * Establish strong relationships with Sales Operations, Renewals, Collections, Compensation, Legal, Sales, Provisioning, Services and other internal resources as appropriate * Participate in new process development and process improvement projects as well as other ad hoc projects

Required Skills / Experience

* 3+ years Order Management, Customer Service or Sales Support experience. Prior Salesforce.com application experience a plus
* Must have strong research and problem-solving abilities * Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly * Ability to excel in a fast paced environment, delivering accuracy while managing deadlines and KPIs * Must be able to maintain a positive attitude in stressful situations * Must be available for flexible hours during peak business periods (ME/QE)

If you have the necessary skills and passion for Order Management, we would love to have you join our Ohana!

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .

Posting Statement

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Order Management Specialist