About Oracle Customer Success Services - Oracle University & the Role
It is an exciting time to be part of Oracle Customer Success Services (CSS) - Oracle University. As Oracle continues to rapidly introduce new products and enhancements, our focus is on delivering world class training solutions for next-generation AI capabilities that automate and revolutionize business processes across industries. The
Fusion Cloud Applications Product Management Team
within Oracle University is instrumental in setting the learner journey direction aligned to the innovative Fusion Cloud Applications AI initiative
, and we are seeking a highly skilled, visionary Solution Lead
with deep expertise in Oracle Fusion Cloud Applications and AI-driven solutions. This unique opportunity blends technical leadership, consulting, enablement, curriculum strategy, and hands-on innovation. You will shape, deliver, and educate on practical, scalable AI and AI Agent solutions that empower customers and Oracle partners to leverage leading AI capabilities while translating the latest Oracle Fusion Cloud Application AI innovations into actionable training and enablement resources.
Career Level - IC5
Key Responsibilities
AI Training Strategy and Design
- Lead the design and deployment of Oracle Fusion Cloud (ERP, HCM, SCM, CX) solutions by building and integrating the latest AI/ML innovations from Oracle s evolving cloud portfolio into innovative training solutions.
- Consult closely with product development on the end-to-end implementation of practical AI agent applications, ensuring alignment with business objectives and industry best practices to include in OU training catalog.
- Serve as a subject matter expert and technical advisor, guiding customers and systems integrator partners on effectively implementing, tailoring, and operationalizing AI agent templates via OU training catalog.
Advisory, & Best Practice Development
- Engage directly with Product Development to define training requirements, use cases, and desired AI outcomes translating these needs into hands-on, deployable technical training solutions.
- Document and curate AI agent best practices, use cases, and lessons learned, elevating OU learners understanding and adoption of AI-powered enterprise solutions.
- Provide actionable feedback to CSS OU teams based on real-world AI agent deployments and customer interactions to continually evolve and enhance training.
Partner & Customer Enablement: Training and Curriculum Leadership
- Act as an AI evangelist and enablement leader design, develop, and continuously update comprehensive training curriculum and enablement resources focused on Oracle Fusion Cloud Applications AI capabilities for Oracle partners and customers.
- Proactively track and evaluate new Oracle Fusion Cloud AI features and innovations, translating advancements into high-impact internal and external enablement programs, workshops, documentation, and learning content.
Innovation, Collaboration & Continuous Improvement
- Collaborate cross-functionally with Oracle product development and curriculum teams to innovate and refine agent-based cloud solutions, remaining hands-on and current in advanced AI and analytics trends.
- Lead continuous process and content improvement by gathering and analyzing stakeholder feedback, iterating training materials and curriculum as Oracle s AI portfolio advances.
- Use project management and analytics tools to transparently track deliverables, monitor program and curriculum success, and measure overall business impact.
Required Qualifications
- Bachelor s or Master s degree in Computer Science, Software Engineering, Advanced Analytics, Information Systems, or a related STEM field.
- Experience working directly with customers, partners, and sales teams to deliver tailored technical solutions and advisory services
- Strong background in computer science, technical solution engineering, or advanced analytics. Understanding of RAG (Retrieval-Augmented Generation) techniques is required. Experience in designing and building AI multi-agent solutions for business environments is a plus
- Has built and deployed enterprise applications, including experience in solution engineering, building functional and/or technical demonstrations, consulting, or software development. Hands-on experience implementing scalable AI systems is desired though not required.
- Ability to understand, clarify, and translate functional/business requirements into practical, viable training solutions
- Experience leading Oracle Fusion Cloud Application implementations (ERP, HCM, SCM, CX) focusing on AI and enterprise innovation
- Demonstrated hands-on experience architecting, building, and deploying enterprise-class cloud and AI/ML solutions particularly within Oracle Fusion Cloud and/or analogous ERP, HCM, SCM, CX platforms.
- Expertise in the design of functional/technical curriculum and enablement material.
- Proficiency with frameworks such as Flowise, CrewAI, Relevance AI, Langchain, or AutoGen.
- Ability to consult, advise, and collaborate directly with enterprise customers, SI partners, and Oracle sales teams to deliver tailored, high-impact AI and cloud solutions.
- Outstanding communication skills (oral, written, and presentation), strong analytical and critical thinking skills, and the ability to proactively solve complex problems.
- Experience working in a fast-paced, dynamic software/cloud environment.
Preferred Qualifications
- Oracle Cloud Architect and/or relevant Functional certifications.
- Experience enabling Oracle partners/customers in deploying and adopting AI or automation-driven cloud solutions.
- Previous involvement in change management and user adoption programs for enterprise systems.
- Knowledge of hybrid and multi-cloud architectures.
