Responsible to understand the customer expectations & need, then define the business requirements
24x7 rotational on-call support, including escalation to Emergency Response Team (ERT), driving RCA, RCCA
Will be a part of the Project/Migration delivery team
Owner of the ITSM Process ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed
Champion Service and Support in projects and developing a strong understanding of projects impacting service area and ensuring service impact is minimised and agreed
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Develop and maintain strong stakeholder and solution provider relationships built on trust, delivery performance, proactive communications, and thought leadership
Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting and performance assessment
Manage day-to-day operations of the Cloud Managed Services team of L1, L2, L3 engineers
Translate broader business initiatives into clear team objectives and concrete individual goals, aligning appropriately with other groups for efficient, coordinated action

Required Skills - What should you possess to be an ideal fit for this position?

Highly experienced in the implementation, configuration, maintenance, troubleshooting, migration, Upgradation of Oracle Applications R12.
10+ year of experience migration and upgrade projects in Oracle EBS R12 with modules like VCP, ASCP, Demantra, OTM, API s and Enterprise applications like Oracle SOA, Hyperion, OBIEE and other Non-Oracle applications.
5+ years of experience installation of Oracle Application R12.1 & R12.2 on Enterprise Linux/SunOS production environments.
Experienced in installation and managing middleware components like Oracle WebLogic server, OID etc.
4+ years of experience on Platform migration (SunOS, HPUX, AIX, LINUX and Microsoft) and upgrade projects.
10+ years of experience on Oracle Database and Application Cloning, Patching, Installation and configuration, RMAN Backup & Recover with extensive large sizes of database.
Experience in working with Oracle Applications & Databases running on Oracle Cloud platform.
Experience in migrating on premise databases and applications to Oracle Cloud.
Strong experience working as an Oracle Applications DBA in 12.x versions. Solid understanding of the product architecture and ability to analyse and solve issues across multiple layers of the stack.
Must have the ability to upgrade and migrate databases from one platform to another using various tools like Oracle Data Pump, RMAN and TTS/XTTX and execute migrations using such tools.
Perform database instance and schema creation, migration, merge, reorganization, archive, restoration.
Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives
Perform coordination with a geographically disbursed team of Operations and able to work non-standard shift to support other time-zones.
Exhibits thorough familiarity with available methods, procedures, tools, equipment and standards associated with own area of specialization and makes correct choices from alternatives.
Perform database tool and technology evaluation, Provide advice and guidance on technical matters.
Develop Scripts using Shell/Perl/Python for Operations automation /System Admin activities.
Self-starter capability, ability to acquire new skills autonomously
Knowledge on SVN, Git, Basic software networking skills.

Send Your Profile To: Hr@Trishulitservices.com

Experience:

10+ years

Skills:

Oracle EBS Admin , EBS / Database Migration Hands-on Experience , EBS with Exadata experience

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