Ops Manager - Last mile

Operations Manager Last Mile

Responsibilities

• Manage and supervise all last-mile operations

  , including ensuring site readiness, coordinating deliveries, overseeing installation processes, rectifying snags efficiently, and ensuring seamless project handover.
• Act as a

  key liaison between the central IMOS team and on-ground execution teams

  , ensuring complete alignment in project timelines, quality standards, and overall objectives.

• Plan and strategically allocate manpower, materials, and resources

  for installation activities across multiple project sites.

• Monitor day-to-day site operations

  , proactively identify and resolve bottlenecks, and escalate critical issues when required to maintain project flow.

• Track and report the progress of all last-mile tasks

  using appropriate project management tools, ensuring all activities are completed on time.
• Maintain

  close coordination with design, procurement, quality control, and warehouse teams

  to ensure seamless execution from start to finish.
• Ensure

  strict adherence to quality, safety, and compliance standards

  on-site for all operations.

• Conduct regular site audits

  , supervise subcontractors and installers, and ensure the timely closure of all snags.
• Maintain

  detailed documentation

  for all site handovers and post-installation services.

• Continuously evaluate and improve operational workflows

  to enhance overall customer experience and boost team productivity.

Skills

• Strong project management and site coordination skills

  with a hands-on approach.
• Proficient in

  MS Office

  , project tracking tools (e.g., Trello, Asana, or custom ERP), and various reporting systems.
• Excellent

  communication, stakeholder management, and problem-solving abilities

  .
• In-depth knowledge of

  installation processes, material handling, and vendor coordination

  .
• Ability to manage

  multiple projects/sites simultaneously

  while maintaining high standards.
• Comfortable working in a

  fast-paced, client-focused environment

  with strict deadlines.

Qualifications

• Bachelor's degree

  in Engineering, Interior Design, Construction Management, or a related field.

• 78 years of experience

  in interior fit-out, modular furniture, or project execution roles, preferably with a focus on last-mile or IMOS operations.