Job
Description
As an Operations Supervisor at Marken, your primary responsibility is to oversee the reception and processing of all incoming shipments, whether domestic or international, ensuring timely delivery to clients within specified timeframes. Your effective and quality performance in this role directly impacts the company's client base, revenue generation, and overall success. You will be expected to demonstrate your ability to build productive relationships with the team, coach and influence peers, and exhibit excellent time-management and organizational skills. Additionally, you will play a key role in continuous improvement activities to enhance team performance. Your duties will include managing incoming and outgoing samples, ensuring shipments are processed and dispatched correctly, setting performance targets for team members, coordinating work schedules, and making operational decisions in the absence of the Operations Manager. Specific tasks will involve reviewing emails for pending requests, checking manifests to segregate delayed samples, ensuring accuracy in shipments, inspecting overpack boxes, preparing Airway Bills with correct information, updating Maestro route legs, and monitoring the dispatch process for quality control. You will also be responsible for providing NFO dispatch details, supervising change scheduled delivery dates, maintaining inventory accuracy, overseeing vehicle logistics, and ensuring a clean work environment. Moreover, you must have a minimum of 5 years of operations experience, possess excellent interpersonal skills, budget oversight experience, and be commercially aware. Your commitment to high ethical standards, diverse workplace, leadership, and proficient computer skills are essential for this role. Operating in a fast-paced environment, you will represent Marken professionally, adhering to all company protocols and standards to uphold the company's reputation. Marken, a subsidiary of UPS Healthcare, offers cutting-edge logistics services for clinical drug products, cell and gene therapies, Direct-to-Patient and Home Healthcare services, biological sample shipments, and kit production, making it a key player in the healthcare industry.,
