Operations Manager

Operations Manager

Location:

About Ultrahuman

Ultrahuman is on a mission to help people understand and optimize their health through cutting-edge wearable technology and personalized insights. With products like the Ultrahuman Ring AIR, Ultrahuman M1 (continuous glucose monitoring), and Blood Vision, were helping people connect their lifestyle data with internal biomarkers to make smarter health decisions.The Ultrahuman Performance Center extends this missionbringing together advanced diagnostics (Advanced blood panels, Longevity testing, Genetics, Nutrition), recovery modalities (Cryotherapy, HBOT, Contrast therapies, IV therapy). This will also include Ultrahuman’s first experience center, designed to help users understand preventive health through Ultrahuman’s multi-device ecosystem.

Role Overview

We’re seeking an Operations Manager to oversee the day-to-day functionality and long-term operational excellence of the Performance Center. This role is pivotal in ensuring every system, process, and resource runs smoothly so the guest experience remains seamless and the clinical/recovery teams can operate at their best.A core part of this role is procurement and vendor management, especially for specialized wellness and diagnostic equipment, consumables, and premium client amenities. You’ll be responsible for budget oversight, supplier negotiations, inventory control, and ensuring all equipment is properly maintained and compliant.

What You’ll Do

• Facility and Operations Oversight:Manage the daily functioning of all diagnostic, recovery, and retail spaces, ensuring operational readiness.Implement and monitor SOPs across all back-end functions (maintenance, housekeeping, equipment uptime).
• Coordinate with Hospitality Director to align operational standards with the guest experience vision.
• Procurement and Vendor Management:Source, negotiate, and procure specialized wellness and diagnostic equipmentBuild relationships with suppliers for consumables, health products, and amenities, ensuring cost-efficiency and timely delivery.
• Track warranties, service contracts, and compliance for all high-value assets.Budget and Resource Management:Oversee operational budgets, optimizing spend without compromising quality or safety.
• Manage inventory levels of consumables, ensuring zero downtime for clinical and recovery operations.Compliance and Safety:
• Ensure adherence to safety protocols, health regulations, and equipment certifications.
• Partner with Wellness Director and clinicians to update policies as new services or technologies are introduced.
• Conduct random checks to ensure that the equipment is running smoothly Team Coordination:
• Manage support staff alongside the hospitality director (maintenance, housekeeping, logistics), ensuring tasks align with Ultrahuman’s premium standards.
• Train and develop team members on SOPs and safety measures.
• Reporting and Continuous Improvement:Provide weekly operational reports, highlighting KPIs like uptime, spend/upcoming spends, and process improvements.
• Identify opportunities for streamlining processes, improving resource allocation, and reducing costs while maintaining a premium service level.

What We’re Looking For

• 5+ years in operations management within wellness centers, healthcare, premium fitness, or hospitality.Proven procurement and vendor management experience, especially for specialized medical/wellness equipment and consumables.
• Strong financial acumen for budget oversight and cost control.Detail-oriented and proactive, with exceptional organizational and problem-solving skills.
• Comfortable working cross-functionally with clinical, hospitality, and retail teams.
• Passion for health, wellness, and innovation, with the ability to balance operational efficiency with a premium client experience.

Why This Role Matters

The Operations Manager is the engine of the Performance Center. By ensuring every detail behind the scenes—from equipment procurement to process optimization—is executed flawlessly, you’ll empower the rest of the team to deliver Ultrahuman’s promise of a world-class, science-backed health experience.