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Operations Manager

Operations Manager

1point1

4 - 8 years

4 - 8 Lacs

Bengaluru Karnataka India

Posted:12 hours ago| Platform: Foundit logo

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Skills Required

Rostering Manpower Planning Client Handling KPI tracking Decision Making team reviews Operations Manager

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Communicate fluently in both English and Hindi
Manage rostering and manpower planning effectively
Act as the primary point of contact for client communication and updates
Ensure achievement of KPIs as per the SOP
Use Excel and PowerPoint for reporting and analysis
Represent the department in client reviews and meetings
Identify process gaps and coordinate with relevant teams for resolution
Make quick and effective decisions based on real-time scenarios
Manage client expectations and ensure timely report sharing
Address and guide teams effectively in group settings
Detect concerns, create action plans, and ensure follow-through
Motivate team members and maintain attrition within set limits
Work in a 24x7 process with rotational week offs and holiday shifts
Maintain SLA, AHT, Abandonment as per thresholds
Conduct daily, weekly, and monthly reviews with TLs and agents if needed

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Operations Manager