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Capgemini
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Operations Lead

Operations Lead

Capgemini

6 - 9 years

7 - 12 Lacs

Bengaluru

Posted:4 days ago| Platform:

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Skills Required

lead operations operations leadership change management itsm service delivery operations management project management team management report generation team handling customer service process management team leading closure finance sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Providing guidance, mentorship, and leadership to team members, fostering a positive and productive work environment.

Leading and coordinating infrastructure projects, from planning and execution to delivery and closure. This includes defining scope, timelines, and budgets.

Building and maintaining strong relationships with clients, understanding their needs, and ensuring their satisfaction.

Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime.

Your Profile

Ensuring the smooth and efficient delivery of IT infrastructure services, including network, servers, storage, and security.

Managing and resolving incidents and problems related to infrastructure, working with relevant teams to minimize impact and downtime.

Managing project budgets, tracking expenses, and ensuring cost-effectiveness.

Tracking key performance indicators (KPIs), generating reports, and providing insights on service performance.

What will you love working at Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.

This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.

Would be working in cutting-edge cloud IT infra technology with high performance capability team

Career Growth & Global Exposure

Focus on Innovation, Cloud, Security & AutomationInclusive Culture & Strong Support System

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Capgemini

IT Services and IT Consulting

Paris France

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Operations Lead