Operations Coordinator - Laundry

About the Role:

We’re looking for a proactive and detail-oriented Operations Coordinator to manage day-to-day coordination between our washers, ironers, delivery team, and CRM/customer support team. This is a key role responsible for ensuring that laundry operations run smoothly, orders are processed on time, and internal communication flows effectively across departments.

Key Responsibilities:

• Coordinate daily workflows between washing, ironing, and delivery teams to avoid delays or mix-ups.
• Work closely with the CRM team to track urgent orders, escalations, and customer instructions.
• Prepare and update the daily team rosters to ensure proper shift coverage.
• Ensure all orders are processed on time and dispatched as per SLA.
• Maintain the order management dashboard to flag any stuck/delayed orders and follow up for resolution.
• Act as the first point of contact for internal teams to resolve operational bottlenecks.
• Maintain logs of daily issues and ensure learnings are applied in future processes.
• Coordinate with delivery boys for pickups/drop-offs when changes or exceptions arise.
• Take ownership of order readiness tracking and highlight capacity mismatches.
• Support the operations lead/founder in any ad hoc duties related to workflow improvement.

Job Type: Full-time

Pay: ₹13,301.54 - ₹25,000.00 per month

Schedule:

• Day shift

Work Location: In person