Operations Analyst

Data Analysis & Insights:Collect, analyze, and interpret operational data to identify trends, inefficiencies, and improvement opportunities across business units
Develop dashboards and reports to track KPIs, SLAs, and operational performance metrics Process Improvement Support:Assist in mapping, documenting, and analyzing existing processes to identify bottlenecks and recommend optimizations Support Lean, Six Sigma, or similar initiatives by conducting root cause analysis and impact assessments Project & Initiative Tracking:Track progress and outcomes of OpEx projects, ensuring milestones and deadlines are met Coordinate with cross-functional teams to support execution of transformation, cost optimization, and process standardization initiatives Operational Governance:Maintain standard operating procedures (SOPs), RACI matrices, and policy compliance trackers Support operational audits, internal reviews, and implementation of corrective actions Tools & Automation:Leverage tools like Excel, Power BI, Tableau, or process mining tools (e g , Celonis) to improve visibility and automation of operations Collaborate with IT teams to propose automation and digital solutions to reduce manual efforts Stakeholder Engagement:Work closely with business, delivery, HR, finance, and sales teams to gather inputs and drive alignment on operational metrics and improvement plans Support internal communications and presentations related to operational excellence outcomes Skills Required:Technical & Analytical:Strong proficiency in Excel, PowerPoint, and data visualization tools (e g , Power BI, Tableau) Ability to work with large datasets; knowledge of SQL or Python is a plus Understanding of process improvement methodologies (Lean, Six Sigma, Kaizen, etc ) Operational Knowledge:Familiarity with business operations in a services or consulting environment Exposure to project management, operations governance, or compliance frameworks Soft Skills:Strong problem-solving and critical thinking abilities Excellent communication and stakeholder management skills Detail-oriented with an ability to manage multiple priorities simultaneously Educational & Experience:Bachelors degree in Business, Engineering, Operations, or related field 13 years of experience in operations, analytics, or consulting roles (internships may count if relevant)