Operational Team Manager - Government

About CTM
CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world! About the Role
This role will be Supporting the grow of the Projects area within The Whole of Australian Government (WoAG) arrangements, you will be tasked to lead a high performing team of agents to service the diverse requirements of our customers. From large scale logistical movements, to white gloved small group servicing, time management and communication are two must have skills. The focus of the Operational Team Manager (OTM) role lies in the support and development that you provide to your team members and client base. To succeed at being an OTM at CTM, is to understand and utilise the resources and expertise within your team to help support the team’s and client’s overall outcomes and expectations. Ensuring that service standards are maintained given this is the core of our business, is critical. As we continue to grow, an increasing number of new staff are welcomed into CTM. OTMs are constantly presented with diverse skill sets and backgrounds and must be able to bring their team together to work cohesively. Skills and Experience

• You must have experience in supervising a team to achieve results (experience in Corporate Travel will be preferred)
• Demonstrated knowledge of both Tramada and Amadeus systems, as well as CTM/QBT systems, policies and processes, and the travel industry in general
• Strong interpersonal and communication skills
• Working knowledge of the principles associated with consulting
• Demonstrated understanding of the theories and practice of performance management;
• Exceptional organisational skills
• Ability to delegate effectively

Why CTM?
The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development. As a global organization CTM offers a range of employee benefits that you can access, including;

• Travel discounts
• Health and Wellness perks
• Training and Development opportunities
• Two paid Chill-out Days
• Annual Volunteer Day
• Blended work arrangements with hybrid WFH flexibility