About CTM CTM is an award-winning provider of travel solutions spanning corporate, government, events, film & music, Sport, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, New Zealand, Asia, North America and Europe with over 3000 employees and growing. Visit our website: www.travelctm.com About the Role We are looking for Domestic Corporate Travel Consultants to join our amazing Government team. If you have exceptional client service skills and enjoy a good work life balance this is for you! A typical day will see you managing end to end travel management solutions for our clients in government. You will need to be task oriented and comfortable managing travels, transfers, bookings etc. About You: Domestic or International travel experience Exceptional client service and task management skills Experienced with using a Global Distribution system (GDS) Certificate 3 in Travel and Tourism or similar Travel diploma or degree Commitment to exceptional customer service Strong organisation and time management skills Why CTM? The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development. As a global organization CTM offers a range of employee benefits that you can access, including; Travel discounts Health and Wellness perks Training and Development opportunities Wellness and Chill-out Days Annual Volunteer Day Blended work arrangements with hybrid WFH flexibility CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation. APPLY NOW to get started with your career at CTM

About CTM CTM is a global award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. CTM provides personalised service excellence with client-facing technology solutions in offices all around the world, including New Zealand, Australia, Asia, North America and Europe with over 3000 employees and growing. At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve. About the Role The Manager - Data Warehouse oversees the strategic planning, implementation and management of data warehouse initiatives within CTM. They will develop a holistic global data warehouse framework for CTM. This would include the assessment of needs of all stakeholders, data collection from multiple sources, data integration from disparate sources, utilise advanced analytics techniques, sharing insights with relevant stakeholders, regularly review framework, implement measures to ensure compliance with data privacy regulations and design the framework to be scalable and adaptable. The Manager – Data Warehouse will work to empower internal customers by providing them with the necessary support, training, education, tools, resources and autonomy to conduct their business. The position will need to implement a continuous feedback loop for customers at every stage of their journey – actively listening to any complaints and addressing them promptly and empathetically. This role is a remote role reporting and can be located anywhere in Australia, reporting to the Director - Global Business Intelligence. Knowledge, Skills and Experiences Technical Expertise: Strong understanding of data warehousing, ETL (Extract, Transform, Load) processes, data modelling, data visualization, and advanced analytics techniques. Customer Service: Must evolve with the changing needs of customers, collecting authentic and actionable feedback that will help improve service delivery. Must also assist in managing the customer service lifecycle by providing professional, timely, helpful, high quality and consistent customer service before, during, and after the customer’s needs are met. Leadership Skills: Ability to lead and inspire a team of developers, analysts, and architects. This includes effective communication, team building, and conflict resolution. Business Acumen: Understanding CTM’s goals, objectives, and key performance indicators (KPIs). Ability to translate business requirements into actionable data solutions. Strategic Thinking: Capability to develop a long-term vision for the data warehouse function aligned with CTM’s overall strategy. This involves identifying emerging trends, technologies, and opportunities for innovation. Project Management: Proficiency in managing DW projects from inception to delivery, including scope definition, resource allocation, risk management, and stakeholder engagement. Continuous Learning: Stay updated with the latest trends, tools, and techniques in the field of data warehouse and data analytics through personal research, conferences, workshops, and online courses. Collaboration Skills: Ability to collaborate effectively with cross-functional teams, including ICT, finance, marketing, and operations, to ensure alignment and integration of DW initiatives with CTM goals. Problem-Solving Abilities: Aptitude for identifying business challenges, analysing complex data sets, and deriving actionable insights to drive strategic decision-making and business performance improvement. Communication Skills: Ability to communicate complex technical concepts and insights in a clear and concise manner to non-technical stakeholders, including executives and business leaders. Why CTM? CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including; Travel discounts Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits Training and Development opportunities Annual Volunteer Day x2 Wellness/Chillout Days Blended work arrangements with hybrid WFH flexibility 2 Weeks extra leave - Purchase Leave

About CTM Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane and today is one of the largest travel management companies in the world! At CTM, our people are our greatest asset. We are a team of collaborative, innovative and future-focused professionals we work with the company's values in mind; Connect, Deliver and Evolve. About the Role As the EGM Operations, you will be responsible for driving exceptional operational performance across our servicing teams. This pivotal role demands a deep focus on ensuring seamless service delivery, enhancing productivity, improving efficiency, and maximising supplier revenue. You will play a crucial role in leading and guiding operational teams to meet business objectives and achieve high customer satisfaction. You will work closely with key stakeholders, including the commercial teams, supplier relations, and leadership across the organisation, to ensure alignment and drive continuous improvement. Working closely with the EGM, Client Management, and the General Manager, Sales, this position contributes to the strategic direction and business success of the Australia and New Zealand region. Reporting directly to the CEO, the Executive General Manager, Operations, is a key executive leader dedicated to enhancing operational effectiveness, fostering innovation, and cultivating a capable, forward-thinking workforce. Responsibilities and Duties The Executive General Manager, Operations, is a key driver of operational excellence across ANZ, ensuring seamless alignment between business plans, key performance indicators (KPIs), and the overarching regional and global strategy. This executive role is responsible for optimising operational support and fostering a high-performance culture that delivers superior customer outcomes. As a senior leader within the ANZ Executive Team, this role is instrumental in shaping a forward-thinking, innovative, and agile operational framework that propels business success across Australia and New Zealand. Education and Experience Proven experience in an executive position driving business performance, for example: General Manager in a TMC, or another relevant role Significant experience in senior leadership or working with Executive roles (10+ years) Knowledge, Skills and Abilities Leadership Experience: A minimum of 10 years in senior leadership roles, managing large and complex customer-facing operations. You will bring a strong track record of operational excellence and strategic execution. Dynamic Leadership Style: Proven ability to work in a dynamic and often ambiguous environment. You will be a coach and mentor to your teams, leading by example rather than through traditional command-and-control methods. Collaborative Mindset: A natural collaborator with strong relationship-building skills. You will work effectively with operational teams and commercial/sales teams to drive outcomes. Proven Track Record: A history of successfully leading complex, global change management projects. Ability to influence stakeholders and deliver measurable results. Strong Communication Skills: Excellent communication skills, with a proven ability to actively engage with large teams in both virtual and in-person environments, and drive performance through clear and compelling communication. Innovation & Continuous Improvement : A passion for driving continuous improvement and innovation, always looking for ways to enhance customer experience and operational performance. Interpersonal Skills: Acts as a vital link between the leadership team and employees, demonstrating exceptional communication, emotional intelligence, and diplomacy when engaging across business units and various levels of the organisation. Why CTM? CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing. As a global organization CTM offers a range of employee benefits that you can access, including; Travel discounts Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits Training and Development opportunities Annual Volunteer Day x2 Wellness/Chillout Days Blended work arrangements with hybrid WFH flexibility 2 Weeks extra leave - Purchase Leave

About CTM CTM is an award-winning provider of innovative and cost-effective travel management solutions to the corporate, events, leisure and loyalty travel markets. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients. CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world! About the Role This role will be Supporting the grow of the Projects area within The Whole of Australian Government (WoAG) arrangements, you will be tasked to lead a high performing team of agents to service the diverse requirements of our customers. From large scale logistical movements, to white gloved small group servicing, time management and communication are two must have skills. The focus of the Operational Team Manager (OTM) role lies in the support and development that you provide to your team members and client base. To succeed at being an OTM at CTM, is to understand and utilise the resources and expertise within your team to help support the team’s and client’s overall outcomes and expectations. Ensuring that service standards are maintained given this is the core of our business, is critical. As we continue to grow, an increasing number of new staff are welcomed into CTM. OTMs are constantly presented with diverse skill sets and backgrounds and must be able to bring their team together to work cohesively. Skills and Experience You must have experience in supervising a team to achieve results (experience in Corporate Travel will be preferred) Demonstrated knowledge of both Tramada and Amadeus systems, as well as CTM/QBT systems, policies and processes, and the travel industry in general Strong interpersonal and communication skills Working knowledge of the principles associated with consulting Demonstrated understanding of the theories and practice of performance management; Exceptional organisational skills Ability to delegate effectively Why CTM? The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development. As a global organization CTM offers a range of employee benefits that you can access, including; Travel discounts Health and Wellness perks Training and Development opportunities Two paid Chill-out Days Annual Volunteer Day Blended work arrangements with hybrid WFH flexibility