42 Operational Processes Jobs

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Transaction Management will be responsible for supporting multiple aspects of the lending lifecycle including but not limited to loan closing and servicing coordination, facilitating complex client onboarding, data management, and quality control. The team will be accountable and responsible for operational oversight of the closing and servicing of all loan transactions of the business division being supported to ensure all internal and external requirements are met. In this role, you're expected to contribute to the build and development team to support loan origination and lifecycle management which includes large complex syndicated and bilateral loans covering but not limited to corporate, commercial, real estate, structured lending and trade. You will assist with the creation of processes, standards, procedures, controls, training, and implementation of transaction management, aid in the design and implementation of technology including testing and rollout, provide training and support to transaction management staff and business constituents, and partner with each of the originating and coverage business lines, credit risk, operations, legal, etc. You will ensure that quality of data, controls and processes performed meet internal policies and regulatory requirements/expectations, work with lines of business, transaction management, and loan operations to define and implement operational metrics and risk and control reviews to ensure all stakeholders have end to end transparency, constantly improve processes, controls and efficiencies within the group and front to back across loan lifecycle, participate in projects to enhance performance and efficiency, and take part in loan remediation and loan system testing/migrations. As a successful candidate, you'd ideally have the following skills and exposure: Minimum 4-6 years of experience, excellent communication, organizational and interpersonal skills, ability to work well under tight deadlines, manage priorities, and complete assigned tasks with minimal management follow up, quantitative skills with a high proficiency with Excel and other Microsoft based programs, Tableau or visualization tool familiarity, experience with Loan IQ, transaction capture tools, etc., keen attention to detail, analytical and problem-solving abilities, client relationship and solution skills, experience within a large global team supporting wholesale lending at large financial Institution, knowledge of wholesale loan (syndicated/bilateral) product and business, including an understanding of legal loan documentation, loan/funding mechanics, deal structure, funds flows, etc., experience working with clients under time constraints to facilitate a transaction or process, ability to collaborate with team members, Senior management, and other business constituents, critical decision-making capabilities including the ability to identify, escalate, and propose solutions to problems, ability to manage multiple concurrent deadlines through the practice of strong organizational and time management skills with experience in continuously following-up with various stakeholders, understanding and awareness of appropriate corporate and regulatory policies in relation to Lending, deep understanding of operational processes supporting Wholesale lending, focus on achieving/exceeding key operating standards within a KPI/metrics driven culture, ability to work in an environment where priorities are frequently changing. Education: Bachelor's/University degree or equivalent experience. Take the next step in your career, apply for this role at Citi today.,

As the key point of contact for a UK-based business, you will be responsible for direct liaison with Nature Services & Arboriculture business directors. Your role will involve commercial management, reporting, workload forecasting, and planning resources for the team. You will supervise and direct local delivery to support projects, as well as assist in the professional and technical development of Nature Services colleagues. Providing operational and technical leadership in coordinating and successfully delivering work by ecology iCRC colleagues is a crucial aspect of this position. Ensuring client satisfaction and supporting the production of outputs when required will also be part of your responsibilities. Your responsibilities will include project management, technical leadership, and timely delivery of technical outputs from inception to completion with a range of internal UK colleagues. You will act as the technical face of the India-based Ecology team and oversee local health and safety, welfare, risk, information security, and compliance. Additionally, you will be involved in project, program, and financial management, representing the interests of the team you lead. It will be essential to maintain a record of leadership of projects and teams, provide consultancy services at a high level to clients, and demonstrate successful project management of larger, multiple, and/or more complex projects and tasks. The role requires excellent commercial skills, accountability, and driving commercial excellence within projects and teams. You must have a proven track record of providing technical oversight and guidance to people, teams, proposals, and projects. Producing clear and well-written bid documents and reports, along with communicating professionally and concisely to clients and co-workers, will be vital. Ensuring a high-quality standard of work from all team and project members through robust review and constructive feedback is crucial for success in this position. You will need to understand challenges and work collaboratively to find and implement solutions, possess excellent written and verbal communication skills, and promote WSP Vision and Values. Actively promoting the UK GCC Charter within the team and ensuring staff deliver on the Charter promises will also be part of your role. Interfacing with multi-disciplinary project teams, providing inspirational leadership and direction for the iCRC Ecology team, and aligning it with the wider UK business will be key responsibilities. Identifying opportunities to upskill existing technical resources or recruit new capabilities to enhance services, seeking regular feedback on team performances, and ensuring client relationships are maintained to drive repeat business and satisfaction are essential parts of this role. Contributing to bids and marketing material, designing operational processes, systems, quality measurement processes, and achieving performance KPIs will also be expected. In summary, this role at WSP involves leading and supporting various aspects of project management, technical leadership, client satisfaction, commercial performance, and team development within the Ecology team. The successful candidate will play a critical role in driving excellence, fostering innovation, and delivering sustainable solutions to contribute to the growth of societies and communities for lifetimes to come.,

The increasing demand for observational research (now commonly referred to as real-world evidence [RWE]) from regulatory and reimbursement authorities has made observational research a crucial component of drug development and commercialization. Amgen's Center for Observational Research (CfOR) is a global organization with industry-leading analytical capabilities that generate RWE to support business needs across a product's lifecycle. CfOR scientists collaborate with internal stakeholders and industry experts to design, conduct, interpret, and publish observational research that informs decision-making at various stages from molecule development to clinical trial design and the safety and efficacy of Amgen medicines. We are looking for a dynamic, adaptable, and tech-savvy Strategic Planning & Operations Manager to oversee and drive the execution of CfOR's operational projects and non-interventional studies, ensuring timely completion within budget and at the highest quality. This role necessitates strong project management capabilities, a growth mindset, and a willingness to leverage emerging AI tools to enhance productivity and drive CfOR-wide initiatives. Key responsibilities include: - Developing collaborative relationships with stakeholders across CfOR and Amgen to ensure alignment with strategic objectives and operational priorities. - Leading the planning, coordination, and execution of projects using Agile methodologies, maintaining detailed project plans, facilitating meetings, and tracking milestones. - Providing ongoing support for headcount management, requisition tracking, staffing analysis, and organizational planning in line with CfOR leadership goals. - Driving the adoption and integration of platforms like Smartsheet, Microsoft Teams, and Miro to improve team collaboration and project tracking. - Leading or supporting strategic initiatives and operational pilots that enhance CfOR's organizational capabilities. - Communicating status and issues effectively to relevant parties within CfOR and across Amgen. - Supporting the Operations Head, leading special projects, conducting necessary analysis, and creating deliverables as required. - Identifying and implementing improvements to operational processes using AI tools and technology to increase team efficiency and reduce manual tasks. - Leveraging productivity and generative AI tools such as Microsoft Copilot, ChatGPT, and AI agents to streamline workflows, documentation, meeting summaries, data analysis, and communications. Basic Qualifications: - Doctorate degree with 2 years of research and program management experience OR - Masters degree with 6 years of research and program management experience OR - Bachelors degree with 8 years of related experience OR - Associate degree with 10 years of related experience OR - High school diploma / GED with 12 years of related experience Preferred Qualifications include: - Minimum of 10 years of project management experience, with at least 5 years in pharma/biotech within regulated, cross-functional environments. - Proven ability to lead complex projects end-to-end in fast-paced settings, including budgeting, resource planning, vendor management, and risk mitigation. - Skilled at managing ambiguity and shifting priorities through structured thinking, stakeholder alignment, and agile decision-making. - Highly motivated professional who excels with minimal supervision, balancing multiple initiatives while ensuring compliance with regulatory standards and organizational processes. - Expertise in evaluating current-state operations and designing scalable solutions to improve efficiency, quality, and stakeholder satisfaction. - Superior communication and presentation skills, with the ability to translate complex data into dashboards for diverse stakeholders. - Experience with Agile frameworks (SAFe highly preferred), Scrum, and Kanban, focusing on digital transformation and operational efficiency. - Comprehensive understanding of Good Clinical Practices (GCP), FDA regulations, and applicable regulatory/compliance frameworks relevant to clinical and commercial operations. - Proficiency in Smartsheet, Microsoft O365, and Miro, with a focus on utilizing tools for planning, tracking, and visual collaboration. - Passionate about continuous improvement and applying emerging technologies to enhance productivity and stakeholder engagement. - Working knowledge of AI tools like Microsoft Copilot, ChatGPT, and AI Agents, with practical experience integrating these into project workflows.,

As a Sales & Business Development professional, you will be responsible for developing and implementing both short-term and long-term sales strategies to achieve the organization's revenue and growth targets. Your role will involve identifying, assessing, and exploring new market opportunities, product lines, and customer acquisition strategies to drive business success. Building and maintaining strong relationships with key customers and stakeholders will be essential to foster loyalty and encourage repeat business. You will be expected to formulate competitive business models and strategies aimed at maximizing market penetration and profitability. Additionally, overseeing the launch and scaling of new financial products will be crucial, ensuring alignment with market needs and organizational goals. In the realm of operational excellence, you will work towards developing and optimizing end-to-end operational processes to support seamless service delivery and enhance productivity. This will involve ensuring regulatory compliance and adherence to company policies across all operational activities. Collaborating with risk management and compliance teams to mitigate operational risks and ensure legal alignment will be part of your responsibilities. Leading initiatives to enhance customer onboarding, servicing, and collection processes to reduce turnaround times will be key. Introducing and monitoring Service Level Agreements (SLAs) will drive operational accountability. Managing vendor relationships for operational requirements, ensuring cost efficiency and service quality, will also fall under your purview. Your success in this role will be measured by the achievement of sales targets and year-on-year revenue growth. Furthermore, your ability to successfully penetrate new markets, optimize operational processes, increase customer satisfaction, strengthen compliance with regulatory frameworks, deliver new product launches successfully, and ensure the performance of sales and operational teams through KPI achievement and employee engagement will be critical to your performance appraisal.,

As a Quality Analyst for the US Travel Process in Gurgaon, you will play a crucial role in monitoring and evaluating the quality of Sales and operational processes within the travel and tourism industry. Your responsibilities will include assessing calls, emails, chats, and bookings to identify areas for improvement, aligning quality assurance procedures with industry standards, and collaborating with the operation team to enhance agent performance. By contributing to continuous improvement initiatives, you will directly impact customer satisfaction and service excellence. You will need to have a Bachelor's degree in Travel & Tourism, Business Administration, or related field along with 1-2 years of experience in a quality analyst role within the travel industry (B2C). Strong understanding of travel operations, excellent communication skills, and proficiency in MS Office and QA tools are essential for this role. Additionally, prior experience in a travel BPO or OTA, exposure to international markets, and travel compliance standards are preferred qualifications. Joining our team will offer you the opportunity to work with a leading brand in the travel industry, contribute to service quality improvement initiatives, and be part of a collaborative and inclusive work culture. If you are detail-oriented, analytical, and committed to service excellence, we encourage you to apply by sending your resume to adyasha@i2a.co or contacting us at +91 9667746753. This is a full-time, permanent position with benefits including commuter assistance and health insurance. The work location is in person. We look forward to potentially welcoming you to our team and working together towards delivering exceptional travel services.,

We are seeking a dedicated and safety-conscious Maintenance Technician (Electrical) to manage and maintain a wide range of plant utilities and equipment. The ideal candidate will be responsible for ensuring the continuous and safe operation of machinery, from the shop floor to specialized production areas. This role requires the ability to provide reliable, on-time support to all internal stakeholders, including 24/7 availability to monitor critical systems. Responsibilities Maintain and operate a variety of utility equipment, machinery, and systems, including those in the shop floor, application center, and Bio Stat production. Ensure and improve safety while supporting overnight boiler work and other critical utilities, especially during product testing and qualification. Provide 24/7 availability to monitor all utilities, equipment, and the fire hydrant system, including on holidays. Provide timely support and services to all internal stakeholders for various requirements. Qualifications ITI/ Diploma in Electrical with a CEIG Supervisor or Wiremen permit . Skills Strong focus on safety and compliance with all operational procedures. Technical proficiency in maintaining and troubleshooting electrical systems and equipment. Excellent problem-solving skills and the ability to respond to and resolve issues quickly. Good communication and interpersonal skills to effectively support internal stakeholders.

At PwC, we focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information to enhance credibility and reliability with stakeholders. In digital assurance, you will provide assurance services over clients" digital environment, including processes, controls, cyber security measures, data and AI systems, and governance to help build trust in technology and comply with regulations. You will be building client connections, managing and inspiring others, and deepening technical expertise. Embracing complexity and ambiguity, you will anticipate team and client needs, deliver quality, and use challenging situations as opportunities for growth. Key skills required include responding effectively to diverse perspectives, using various tools and techniques to solve problems, critical thinking, understanding project objectives and broader business context, interpreting data for insights, and upholding professional standards and independence requirements. As part of PwC's Acceleration Centers in India, you will support services related to financial reporting controls, compliance, and operational processes. As a Senior Associate, you will analyze complex problems, mentor team members, and maintain high standards. Your role will involve leveraging IT management controls and emerging technologies to deliver high-quality work and establish strong client relationships. Responsibilities include providing services related to financial reporting controls, leveraging IT management controls, delivering top-quality work, mentoring junior team members, maintaining exceptional standards, analyzing complex problems, and preparing resources for decision-making. Requirements for this role include a Bachelor's Degree in Accounting, Finance, IT, Economics, Engineering, Statistics, or related fields, along with 4 years of relevant experience. Proficiency in English is required, and a Chartered Accountant qualification can be considered in lieu of a Bachelor's Degree. Key differentiators include a deep understanding of financial reporting and IT risks, knowledge of current and emerging technologies, familiarity with IT general controls, identifying risks and controls, applying internal control principles, project management skills, creating a positive team environment, and interacting effectively with clients. While a credential is not required for hiring at this level, progression to Manager level will necessitate a relevant qualification.,

Utilize Lean Standards in everyday assignments and analysis including Line Balancing, PFEP, Value Stream Mapping, Process FMEA's, Control Plans, engineering studies, and resource requirement sheets. Provide leadership and support to Continuous Improvement initiatives at the plant level. Develop and update existing headcount analysis tools. Prepare engineering studies to ensure operational processes are reflected accurately. Measure standard time and challenge for reductions. Serve as the main point of contact for capacity, process improvement tasks, and standard time inquiries. Collaborate with various teams to develop and implement business solutions. Manage the engineering function for assigned projects. Make informed decisions related to the purchase or lease of capital equipment. Bachelor's or Master's Degree in Industrial Engineering, Supply Chain, or Operations Research required. Experience in logistics/warehousing/manufacturing facility environment. Proficiency in Microsoft Excel, Access, Word, Visio, and Project Management software essential. Hands-on experience with supply chain applications such as WMS, TMS, OMS, and SCM. Experience in working and leading multicultural teams. 5-7 years of experience required. Strong fundamental knowledge about Quality Control and its best practices essential.,

Purpose Leadership role, responsible for providing strategic, financial and operational leadership for Aero business, which shall include operations excellence and leadership support to six region airports, designing the core strategy of aviation safety, security, cargo and master planning. The COO shall be responsible for developing long, medium and short-term financial plans for the Aero business. Key Responsibilities Strategic: Contribute to the development and implementation of a compelling and differentiated corporate strategy, business plan, and capital plan for Adani Airports. He/she will lead the program office on design and construction (Projects) for aeronautical developments. Contribute to the development and deployment of the Aviation Safety and Operation strategy for Airports, and lead deployment at the Airports, support the Region Airport CAOs in achieving short and long-term business goals. Play the lead role in the continued development and delivery of Adani Airports concept of operations, integrating state-of-the-art ideas and approaches to ensure world-class excellence. Conceive, design, and implement world class operating model and operational processes for passengers and visitors that optimize revenues, and costs. Operations: Develop and implement all necessary frameworks of processes & procedures to facilitate management control and to ensure that all airports achieve their business objectives; customer response, service quality, audits, etc. Create the Business Plan for the Airports in consultation with the CFO, CEO/ CAO and align the stakeholders on the same. Design, deliver, and continue to enhance a superior terminal experience for passengers and guests at Adani Airports. Digital Initiatives: Lead from the front to deploy the digital initiatives for customer convenience, Digi Yatra, etc. Encourage automation of the processes to being in efficiency of cost, consolidation / outsourcing of non-value add activities. Work relentlessly to leverage technology for a superior customer experience. Regulatory: Responsible for ensuring that Airport operations are performed in accordance with the applicable regulations, policies and practices, through rigorous process controls and reviews. Stakeholder management with DGCA, AERA, Environmental Compliances & Quality monitoring, etc. Stakeholder Management: Represent Adani Airports effectively communicate with key stakeholders including passengers, airlines, employees, on-airport service providers, local and regional communities, facilitation agencies, governments and regulators, media, and the aviation industry. Stakeholder management with DGCA, AERA, Environmental Compliances & Quality monitoring, etc. P&L: Leadership support to Cargo and Fuel Farm business through the respective Business Heads. Strong relationship building with Airlines to position Adani Airports as a Airports of choice, for a higher utilization. Building a network of influence for international travel partners for passenger marketing. People Leadership: Provide strong, visible, and inspired leadership for the majority of Adani Airports employees, promoting and maintaining strong employee morale. Establish high expectations for all employees with regard to meeting performance objectives and adhering to organizational Values. Ensure that the Adani Airports operating organization has the right talent and is appropriately staffed and organized to enable it to achieve its strategy; build and develop highly effective teams and succession talent for all critical positions. Build and nurture an organizational culture aligned with the Adani Airports mission and vision. Model behavior for others and hold the team accountable to operate in a manner consistent with them. Show more Show less

You will be joining our team in Gurugram as a Team Lead, Campaign Management, where you will play a crucial role in overseeing the successful execution of various digital campaigns, specifically focusing on email marketing. Your responsibilities will include leading and mentoring a dedicated team to ensure high-quality campaign execution and professional growth. Your key responsibilities will include: - Leading and managing a team of campaign specialists, providing guidance, mentorship, and performance feedback. - Overseeing the end-to-end execution of digital campaigns, primarily email marketing, ensuring timely delivery and adherence to client specifications. - Developing and implementing operational processes and workflows to optimize campaign efficiency and scalability. - Monitoring campaign performance, team productivity, and implementing corrective actions as needed. - Collaborating with internal stakeholders to ensure seamless campaign delivery and client satisfaction. - Troubleshooting and resolving complex campaign-related issues. - Ensuring compliance with industry regulations, data privacy standards, and internal policies. - Contributing to the continuous improvement of campaign management strategies, tools, and technologies. - Preparing and presenting reports on team performance, campaign metrics, and operational insights to management. Must-Have Skills: - Minimum 3+ years of experience in campaign management, digital marketing operations, or email marketing. - Strong understanding of operational processes related to campaign execution. - Excellent leadership and team management skills. - Exceptional communication skills for effective collaboration. - Strong analytical and problem-solving abilities. - Detail-oriented with a commitment to accuracy and quality. - Ability to work independently and collaboratively within a dynamic team environment. - Willingness to work in night shifts as required. Preferred Qualifications: - Bachelor's degree in Marketing, Business Administration, Information Technology, or a related field. - Experience with email marketing platforms. - Familiarity with CRM systems and marketing automation tools.,

As an Executive in the Operation Excellence department, you will play a key role in driving operational efficiency and excellence within our organization. With 3-5 years of relevant experience, you will be responsible for developing and implementing strategies to enhance operational processes and procedures. Your analytical skills will be crucial in identifying areas for improvement and cost reduction, while collaborating with cross-functional teams to streamline operations and boost productivity. Leading continuous improvement initiatives, you will monitor key performance indicators to track progress and uncover opportunities for enhancement. Providing training and support to staff on best practices and operational procedures, you will ensure that our team is equipped to deliver at the highest level. Staying abreast of industry trends and best practices, you will contribute to our ongoing pursuit of operational excellence. To qualify for this role, you should hold a Bachelor's degree in Business Administration, Operations Management, or a related field. Your strong analytical and problem-solving skills will be essential, along with excellent communication and interpersonal abilities. Being able to work both independently and collaboratively, as well as proficiency in Microsoft Office Suite and data analysis tools, will further strengthen your candidacy. If you are a results-driven individual with a passion for operational excellence, we invite you to apply for this exciting opportunity and be a part of our dynamic team.,

You will play a pivotal role in leading the enhancement and expansion of JLL's Anti-Financial Crime program operations at the Gurugram office. This position is crucial in fulfilling the mission and achieving strategic objectives set by the Chief Ethics & Compliance Officer. Your responsibilities include overseeing the Gurugram Center of Excellence (CoE) team, which supports global business lines through client screening and shapes the program's strategic direction. Collaboration with stakeholders globally is essential to ensure JLL's compliance with regulatory requirements within the company's risk tolerance parameters. Your role will provide critical assurance in protecting the JLL brand through effective financial crime prevention protocols, enabling business growth. Key Responsibilities: - Provide daily oversight for sanctions, AML, and KYC screening operations, ensuring regulatory compliance. - Lead the execution of client and vendor screening within the AFC program, ensuring quality and timeliness. - Drive operational excellence by optimizing screening processes and methodologies. - Contribute to the development of Anti-Financial Crime and other Ethics & Compliance risk strategies. - Attest that screening operations meet assurance standards as prescribed by the Chief E&C Officer. - Lead and develop the Gurugram compliance teams, oversee training programs, and resolve complex screening issues. - Evaluate internal controls and provide recommendations to strengthen JLL's control posture. - Champion strategic enhancements to JLL's compliance framework, collaborating with leaders to align with Compliance standards. - Integrate risk-based decision-making processes and identify opportunities for increased efficiency through data analytics. - Maintain relationships with global stakeholders, serving as an ambassador for screening activities. - Partner with legal, compliance, and business teams to address financial crime prevention issues. - Stay updated on evolving regulations, industry practices, and emerging financial crime risks. Education And Required Experience: - Minimum 15-18 years of experience in screening across sanctions, AML, and KYC. - ACAMS or relevant AFC certification(s) required. - Direct people management experience with talent management expertise. - Thorough knowledge of sanctions / AML regulatory frameworks. - Strong operational mindset and analytical skills. - Proficiency in case management and screening platforms. - Experience in commercial real estate is a plus. Abilities And Skills: - Leadership: Role model JLL's core values and foster inclusion within diverse teams. - Problem Solving: Ability to simplify complexity and navigate ambiguity while upholding Ethics & Compliance standards. - Attention to Detail: Demonstrate precision in analyzing information and detecting compliance risks. - Intellectual Curiosity: Stay relevant and future-ready by pursuing industry-relevant knowledge. - Uphold Values: Hold yourself accountable and deliver on commitments while upholding E&C principles. - Communicate Clearly: Set clear direction, translate Compliance terminology, and inspire action among stakeholders.,

Company Description NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand whats happening now, whats happening next, and how to best act on this knowledge. We like to be in the middle of the action. Thats why you can find us at work in over 90 countries, covering more than 90% of the worlds population. For more information, visit www.niq.com. NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description PDOA (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction Responsibilities Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas Ensure appropriate communication and escalation of issues to relevant senior stakeholders. Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content. Understanding and execution on financial administration including invoicing, counter invoicing/cash collection. Qualifications Minimum of 5 - 8 years of experience in operations Extensive knowledge of operational processes, systems and SOPs Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience Common business language knowledge (English): speaking and writing with fluency Problem-solving, ability to understand and analyze data Ability to train and to explain technical elements to different stakeholders Ability to monitor activities, a good understanding of KPIs Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery Proven organizational skills Presentation skills Process improvement methodologies Project management skills - ability to accurately scope project requirements, manage stakeholder expectation Bachelors Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA Masters degree (Commerce, Statistics, Mathematics or a related field) Exposure to SQL/Python and ML/AI and working with large datasets Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the worlds population. For more information, visit NIQ.com Want to keep up with our latest updates Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Show more Show less

We help the world run better by enabling individuals to bring out their best at SAP. Our company culture is centered around collaboration and a shared passion for improving the world's operations. We focus on laying the groundwork for the future every day, fostering a workplace that values diversity, flexibility, and is dedicated to purpose-driven and forward-thinking work. At SAP, you will find a highly collaborative and supportive team environment that prioritizes learning and development, recognizes individual contributions, and offers a range of benefit options to suit your needs. To strengthen our ECS Delivery Productization team, we are seeking a motivated Procedure Owner to join a team of experts and architects across various ECS Delivery units. As a Procedure Owner with a strong background in SAP system operations, your primary focus will be on standardizing and optimizing end-to-end operations processes in close collaboration with our development organization. Your responsibilities will include providing standardization and automation of tools and procedures in the NetWeaver & Database domain, encompassing multi-cloud aspects such as AWS, Azure, and Google Cloud Platform, with a specific emphasis on Monitoring integration. You will take charge of integration scenarios, operational processes, and drive standardization and automation efforts to enhance efficiency, understand and enhance cost structures, and engage with operation teams to continuously refine processes and tools, including requirements engineering. In your role as Procedure Owner, you will play a key part in enabling the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. SAP is a company that thrives on inclusion, prioritizes health and well-being, and offers flexible working models to ensure that every individual, regardless of background, feels valued and can perform at their best. We believe in leveraging the unique capabilities and qualities of each person to strengthen our company, investing in our employees" growth, and empowering them to reach their full potential. Our commitment to diversity and inclusion fosters a collaborative team spirit and a dedication to personal development, ultimately working towards creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and an affirmative action employer, committed to Equal Employment Opportunity values and providing accessibility accommodations for applicants with physical and/or mental disabilities. If you require accommodation or special assistance during the application process, please reach out to our Recruiting Operations Team at Careers@sap.com. For SAP employees, please note that only permanent roles are eligible for the SAP Employee Referral Program, subject to the eligibility criteria outlined in the SAP Referral Policy. Specific conditions may apply to roles in Vocational Training. SAP values diversity, inclusion, and individual growth, and is dedicated to creating a workplace where everyone can contribute their best to drive solutions for every challenge. Join our purpose-driven and future-focused team at SAP, where you can bring out your best.,

NJ Group is a prominent player in the Indian financial services sector, recognized for its robust distribution capabilities. Established in 1994, the group has diversified into multiple business verticals such as asset management, real estate, and insurance broking. Focused on customer satisfaction, excellence, and value creation, NJ Group has nurtured trust with stakeholders over the years. Headquartered in Surat, Gujarat, NJ Group operates across 180+ locations in India with a workforce of over 1800 individuals. This is a full-time, on-site position for an Assistant Branch Manager based in Vadodara. The Assistant Branch Manager will oversee daily operations, manage staff, and ensure top-notch customer service. Responsibilities include monitoring financial activities, supporting marketing initiatives, enforcing branch policies, and meeting operational goals. The role necessitates collaboration with senior management to enhance overall branch performance. The ideal candidate should possess strong leadership and management capabilities, along with excellent communication and interpersonal skills. Proficiency in financial management, operational processes, and the ability to devise and execute marketing strategies are crucial. Knowledge of the financial services industry is advantageous. Prior experience in staff training, development, and a Bachelor's degree in Business Administration, Finance, or a related field is required. Previous exposure to a managerial role would be beneficial, coupled with the ability to thrive in a dynamic work environment.,

The main purpose of the role is to develop, implement, and enhance operational processes to improve Business Managers" effectiveness and sales force productivity. You will collaborate with the Sales Force Effectiveness (SFE) Manager to ensure the efficient deployment of resources and tools that support the execution and pull-through of the sales management process throughout the sales organization. As an individual contributor with extensive knowledge in the specific area, you should be able to handle highly complex or specialized projects. You will be expected to adapt precedent and may need to make significant departures from traditional approaches to develop solutions. Your responsibilities will include planning, developing, and delivering programs such as sales force effectiveness training, on-the-job training, or sales employee inductions. This will involve analyzing operational processes, developing programs to address issues, evaluating third-party providers, creating materials, and effectively deploying resources and tools. In terms of qualifications, the ideal candidate should have an Associates Degree (13 years) as the minimum educational requirement and a minimum of 4 years of relevant experience.,

As a Procedure Owner at SAP, your primary responsibility will be to strengthen our ECS Delivery Productization team by focusing on end-to-end operations process standardization and optimization. You will collaborate with a team of experts and architects across different ECS Delivery units to provide tool and procedure standardization and automation in the NetWeaver & Database area, encompassing multi-cloud aspects such as AWS, Azure, and Google Cloud Platform with a specific emphasis on Monitoring integration. Your role will involve taking ownership of integration scenarios, operational processes, driving standardization, and automation to enhance efficiency while understanding and improving the effort and cost structure to lower Total Cost of Ownership (TCO). You will engage with operation teams to continually enhance processes and tools, including requirements engineering (Roll-in/Rollout) and defining a corresponding roadmap. In this position, you will play a crucial role in enabling the delivery of robust, downtime-optimized, and highly automated lifecycle management activities operated within ECS. Your contributions will be instrumental in ensuring the smooth functioning of operations processes, driving standardization, and automation to increase operational efficiency. At SAP, we foster a culture of inclusion, prioritize health and well-being, and offer flexible working models to ensure that every individual, regardless of background, feels valued and empowered to perform at their best. We believe in the strength of diversity and invest in our employees to unleash their full potential, creating a workplace where everyone's unique capabilities contribute to our collective success. As an equal opportunity workplace, SAP is committed to providing accessibility accommodations to applicants with physical and/or mental disabilities, promoting a more inclusive and equitable work environment. If you are interested in being part of a purpose-driven and future-focused organization that values collaboration, personal development, and innovation, SAP offers a highly collaborative team environment with a strong focus on learning and development, individual recognition, and a range of benefit options for you to choose from. Join us at SAP, where you can bring out your best and contribute to creating a better and more inclusive world for all.,

As a Product and Process Trainer at our company, you will be responsible for designing and delivering impactful training programs focused on enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Your role will play a critical part in driving the success of our organization by creating and updating training materials, collaborating with cross-functional teams, and assessing training needs to continuously improve our training programs. Key responsibilities include: - Designing and delivering effective training programs on product features, workflows, and standard operating procedures. - Conducting refresher and upskilling training for new and existing employees. - Collaborating with product, operations, and quality teams to align training content with current business practices. - Creating and updating training materials, manuals, SOPs, and knowledge documents. - Assessing training needs through surveys, feedback, and performance metrics. - Monitoring and evaluating the effectiveness of training programs and making necessary improvements. - Maintaining detailed records of training schedules, attendance, feedback, and evaluation reports. - Supporting process standardization across departments through structured training. - Conducting on-the-job coaching and post-training support as needed. To be successful in this role, you should possess the following skills and qualifications: - An Engineering graduate (BE/B.Tech) with a minimum of 3 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors. - Excellent communication, facilitation, and presentation skills. - Strong understanding of adult learning principles and training methodologies. - Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides, etc. - Ability to simplify complex concepts for varied audiences. - Strong attention to detail and process orientation. - Comfortable conducting both virtual and in-person training sessions. If you are a dynamic individual with a passion for training and a proven track record in delivering impactful training programs, we would love to have you join our team and contribute to the growth and success of our organization.,

As part of iPrime NOIDA's team, you will collaborate with our US associates to provide exceptional value to our customers through the award-winning Veoci platform, a Gartner Magic Quadrant product. Veoci is a market-leading business transformation suite offering in-app communications and GIS integrations, hosted on a public cloud to ensure availability even in the absence of internal infrastructure. Our Veoci NOCODE PaaS caters to a diverse customer base spanning various industry segments such as Aviation, Banking, Tech, Utilities, Manufacturing, Cities, and Counties. Our clientele includes renowned global brands like United Airlines, San Francisco International Airport, State Farms, City of LA, and more. We are seeking intelligent professionals to join our team and enhance our capacity and functional knowledge. The ideal candidate should possess the ability to translate complex customer SOPs and operational workflows into digital forms, workflows, and dashboards. Being self-motivated and adaptable to a hybrid work environment is crucial. Moreover, the candidate should exhibit leadership potential, proactive innovation, and the capability to manage key customers and teams. Key Responsibilities: - Understanding and configuring complex customer SOPs and operational workflows into a digital framework - Self-motivated with the ability to excel in a hybrid work environment - Potential to lead teams, manage key customers, and drive innovation - Establish cross-functional partnerships internally and externally - Handling sensitive data and high-priority processes while ensuring data privacy - Experience in Crisis management, BCP, or Operational Processes is a plus - Directly interacting with customers in the US and other countries post-training - Proficiency in Microsoft Office suite - Excellent English communication skills and flexibility to work in US Time Zones - Strong written, verbal, and collaboration skills Qualifications: - Minimum of a Bachelor's degree or BBA with high scores, MBA, or similar professional degree - Excellent English communication skills - Experience: 3-7 years CTC: We offer competitive compensation tailored to your skills, experience, and potential, ensuring the best industry standards. For more information, visit www.veoci.com and www.iprimeserv.com.,

The Tower Lead for Support & Operations is a pivotal role responsible for ensuring efficient service delivery and timely resolution of escalations within the Data domain. You will play a crucial part in upholding accountability to meet service level agreements (SLAs), implementing organizational initiatives, and driving customer satisfaction. Your key responsibilities will include: - Generating Tower-level revenue through effective management and optimization of SDWAN and Wireless WLAN (Cisco) solutions. - Managing escalations and crises by ensuring timely closure of all responsibilities and tasks in accordance with agreed SLA norms, maintaining operational efficiency. - Overseeing operational hygiene by validating reports and ensuring service delivery aligns with the agreed Statement of Work (SOW), thereby enhancing service quality. - Fostering positive customer satisfaction by developing and implementing new initiatives and frameworks aimed at improving service delivery and client experience. - Implementing the Profit Improvement Plan (PIP) by leveraging automation and self-driven initiatives to enhance operational efficiency and cost-effectiveness. The ideal candidate should possess the following skills: - Proficiency in Data SDWAN and Wireless WLAN (Cisco) technologies. - Solid understanding of operational processes and service delivery frameworks. - Excellent problem-solving and crisis management skills. - Strong analytical abilities to validate reports and ensure compliance with SOW. - Competence in developing customer satisfaction improvement initiatives. Optional but valuable certifications for this role include Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA) Wireless, and ITIL Foundation. This position requires expertise in NGN-Network Data-Network Data. Auto req ID: 1587151BR Kindly note that this is a single position role.,

As the Team Lead - Digital Customer Success Programs at Responsive, you will play a crucial role in supporting the daily operations, execution, and leadership of the India-based Digital CS team. Your responsibilities will involve a blend of people leadership and hands-on participation in the design, implementation, and refinement of digital customer success programs. You will work closely with Digital Project Managers and a Community Manager to ensure alignment, productivity, and the delivery of high-quality digital CS programs at scale. Reporting directly to the Manager of Digital Customer Success based in the U.S., you will act as the primary point of contact for team operations in India. Your role will encompass driving program planning, accountability, team mentorship, performance tracking, and maintaining consistent communication with global stakeholders. Your main duties will include mentoring and guiding the Digital Project Managers and Community Manager to help them achieve program and performance goals. You will lead the India-based DCS staff on a daily basis, ensuring alignment, productivity, and collaboration. Additionally, you will translate strategic vision into actionable workstreams, establish project timelines, assign responsibilities, oversee execution teams, and lead regular team syncs. Furthermore, you will be hands-on with program strategy and execution, including setting up Gainsight JO, in-app PX programming, and other digital CS workflows. You will review, test, and refine the team's work for quality and alignment, and collaborate with cross-functional partners to support timely execution and effective scaling. In terms of reporting and communication, you will serve as the primary contact between the India-based DCS team and the US management team, ensuring alignment on goals and timelines. You will own reporting on deliverables and program outcomes to provide visibility into team activity, engagement impact, and digital CS effectiveness. Additionally, you will maintain clear documentation of initiatives and ensure regular communication with the DCS Manager, aiming to streamline stakeholder communications and reduce information silos. Your role will also involve supporting the onboarding of new team members, identifying ongoing skill development opportunities, and fostering a positive and collaborative team culture focused on experimentation, iteration, and shared learning. To be successful in this role, you should have a Bachelor's degree in Business or a related field of study, along with 8+ years of progressive experience in program/project management, process improvement, or Customer Success/Operations roles within a SaaS environment. Experience in designing and launching scalable digital programs, working across time zones, operating in agile environments, and managing work in sprints is essential. Strong analytical skills, knowledge of project management methodologies, and hands-on experience with tools like Gainsight CS, Gainsight PX, Salesforce, and marketing automation platforms will be beneficial. Overall, you should possess excellent interpersonal and leadership communication skills, a proactive problem-solving approach, and the ability to motivate others while fostering a collaborative and feedback-rich culture within a fast-paced startup environment.,

As the Wellness Operations Manager for Employee Health & Benefits, you will be responsible for leading corporate health and wellness initiatives with a focus on providing personalized, digital-first experiences for clients. Your role will involve driving strategy, execution, client servicing, and team leadership across various wellness offerings such as Annual Health Check-ups (AHCs), EEPs, and OPD plans. It is essential to take high ownership of vendor management, analytics, sales support, and service excellence to ensure strong client retention and program success. You will be responsible for client relationship management and retention by owning end-to-end client engagement, understanding unique client needs, designing tailored programs, conducting quarterly business reviews, and driving program participation to increase wallet share from existing clients. In terms of program operations and execution, you will lead the execution of wellness events, health camps, and virtual initiatives, ensuring seamless delivery with internal teams and external partners. Managing day-to-day escalations, delivering resolutions with high customer satisfaction, and tracking and reporting utilization, feedback, and monthly analytics for clients will also be part of your responsibilities. Coordinating with diagnostic centers, EAP providers, and other vendors, negotiating quotes, pricing, and contracts, evaluating vendors" performance, and supporting onboarding of new partners will fall under your vendor and partner coordination duties. You will lead a team of 3, setting goals, work distribution, and performance evaluation, manage cross-functional wellness projects and monthly campaigns, drive automation, and workflow efficiency with the Product & Ops team, and deliver success metrics across participation, engagement, and retention. Additionally, you will track product-line usage, campaign results, and vendor performance, run competitive analysis, support product strategy decisions, and present monthly dashboards and insights to clients and leadership. Engaging with CXOs and HR leaders to articulate Novas wellness offerings and providing client feedback to improve product-market fit and enhance the value proposition will be part of your sales and P&L support responsibilities. To qualify for this role, you should possess a Bachelor's degree in Business, Marketing, Healthcare, or related fields, along with at least 3-5 years of experience in B2B wellness management, employee benefits, or B2B health tech. Strong client management, communication, negotiation skills, experience with operational processes, vendor partnerships, and invoicing, proficiency in Excel and reporting tools, strategic thinking, problem-solving skills, and an ownership mindset are essential. Strong presentation skills, high bias for action, customer obsession, familiarity with wellness products, and a passion for improving employee health and engagement through innovative programs are preferred attributes for this role.,

You will play a vital role as the Automation Specialist Procedure Owner within the Enterprise Cloud Services (ECS) organization at SAP. Your primary responsibility will be to develop and implement robust, highly automated, and downtime-optimized lifecycle management processes. This position is crucial in enhancing integration scenarios and operational processes to support the rapid growth of RISE with SAP. Your main goal will be to increase automation and process stability, thereby reducing manual intervention and lowering the total cost of ownership (TCO). By achieving this objective, you will enable faster service delivery to our customers. Your role will involve collaborating closely with various teams to streamline procedures, improve efficiency, and drive innovation in automation technologies. You will be at the forefront of implementing cutting-edge solutions that not only enhance operational efficiency but also contribute to the overall success of the organization. Your contributions will play a key role in ensuring that SAP continues to deliver high-quality services to its global customer base. In this dynamic environment, you will have the opportunity to work with a diverse and talented team that is committed to personal development and creating a workplace that values differences and promotes flexibility. SAP fosters a culture of inclusion, well-being, and flexibility, where every individual is empowered to perform at their best. As part of a purpose-driven and future-focused company, you will be encouraged to unleash your full potential and contribute to creating a better and more equitable world. At SAP, we believe in the power of diversity and are committed to providing equal opportunities for all individuals. We embrace a culture of inclusion that values the unique capabilities and qualities that each person brings to the table. As an equal opportunity employer, SAP is dedicated to creating a work environment where everyone, regardless of background, can thrive and succeed. We offer accessibility accommodations to applicants with disabilities and are committed to providing a supportive and inclusive workplace for all employees. If you are passionate about driving innovation, automation, and operational excellence, this role offers a unique opportunity to make a significant impact within a forward-thinking organization. Join us at SAP and be part of a team that is dedicated to helping the world run better through cutting-edge technology and collaborative teamwork.,

As a Risk & Control Advisory Manager at Maersk, you will play a crucial role in contributing to the development and implementation of the global risk and control framework. Working closely with other GRC functions and key stakeholders, you will be at the forefront of ensuring a robust internal control culture in alignment with Maersk's values. Your responsibilities will include identifying key business, fraud, and financial reporting risks, designing and implementing effective controls across all business units to maintain consistency throughout the Maersk Group. You will also be responsible for continuously monitoring risks, reinforcing mitigation strategies including root cause analysis, and driving the development of risk and internal controls culture in the first line of defence. In this role, you will be a change agent, implementing controls that mitigate prioritized risks following Maersk GRC standards. Additionally, you may be involved in various assignments such as internal audits, fraud investigations, acquisition due diligence, or strategic development projects to support the business needs. The ideal candidate for this role should possess an ACA or equivalent professional qualification along with 10+ years of experience in a large multinational organization or Big 4 accounting firm. Internal audit experience and familiarity with companies in the industry would be beneficial. You should have a track record of working with senior management in a globally operating company, solid practical experience in risk management, internal controls, and business processes. Proficiency in financial/operational systems and tools, preferably with hands-on SAP user experience, is essential for success in this role. Maersk values diversity and considers it a strength in building high-performing teams. We are committed to supporting your needs during the application and hiring process, so please feel free to reach out for any necessary accommodations via email at accommodationrequests@maersk.com.,

As an IT Technology Services Senior Specialist at SAP, you play a crucial role in enabling the delivery of robust, downtime-optimized, and highly automated lifecycle management activities within ECS. Your responsibilities include taking ownership of integration scenarios and operational processes, especially focusing on increasing automation in the Business Continuity area across multi-cloud platforms like AWS, Azure, and Google Cloud Platform. You will work on enhancing automation for Hana, Sybase ASE, DB2 databases, High Availability solutions, Pacemaker/Cluster setup, and integration scenarios to streamline operations, reduce manual effort, lower TCO, and deliver faster services to customers. Your role involves driving standardization and automation to support the operations teams in delivering high-quality services to customers. You will collaborate with a global team of experts and architects within ECS and the development organization, contributing to strategic projects aimed at introducing new technologies and tools in the environment. SAP Enterprise Cloud Services focuses on accelerating and simplifying customers" business transformation by ensuring the availability, security, and resilience of their SAP ERP value stack on various cloud infrastructures. You will be part of a team dedicated to transforming customers into cost-effective intelligent cloud enterprises while maintaining a high level of service quality. At SAP, we are committed to fostering a culture of inclusion, prioritizing health and well-being, and offering flexible working models to empower all employees to perform at their best. We believe in leveraging the unique capabilities and qualities of each individual to drive innovation and success. As an equal opportunity workplace, SAP provides accessibility accommodations to applicants with disabilities and upholds the values of Equal Employment Opportunity. If you are passionate about utilizing technology to drive operational efficiency, automation, and customer satisfaction in a collaborative and diverse environment, this role at SAP offers a rewarding opportunity to contribute to the company's purpose-driven and future-focused mission. (Note: This Job Description is a standard summary based on the provided job details. It does not include specific requirements under "What you'll do" and "What you bring" sections as they were not provided in the job description.),