73 Operational Efficiency Jobs

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications : Bachelor’s degree in a related field preferred. Minimum of 1-3 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Business Analyst Salesforce Lightning Cloud Insurance Domain Experience Required We are seeking a highly skilled and detail oriented Business Analyst with strong insurance industry project experience to join our team and support the implementation and optimization of Salesforce Lightning Cloud solutions. In this role, you will partner with business stakeholders, technical teams, and developers to drive business transformation initiatives within the insurance domain using Salesforce Lightning Cloud. The ideal candidate will have a proven track record of delivering Salesforce solutions within insurance organizations, with a deep understanding of cloud-based CRM systems, industry specific workflows, and compliance considerations. Key Responsibilities Gatheringand Analysis Collaborate with insurance business stakeholders e.g., underwriting, claims, policy administration to understand processes, pain points, and transformation goals. Document business requirements, user stories, and use cases tailored to the insurance industry. Facilitate workshops to gather, validate, and prioritize requirements for Salesforce Lightning Cloud implementations. Analyze legacy insurance systems and propose scalable Salesforce Lightning solutions aligned with industry best practices. Translate product owner requirements into technical specifications for development squads. Salesforce Configuration and Customization Work with Salesforce administrators and developers to configure Lightning Cloud features that meet insurance specific requirements. Translate business needs into detailed functional specs, including claims workflows, policy lifecycle automation, and insurance reporting. Design and review Salesforce workflows, dashboards, and process automations to ensure alignment with insurance KPIs. Process Mapping & Optimization Map existing insurance business processes and propose data driven optimizations through Salesforce Lightning. Lead re engineering of underwriting, claims, and customer service workflows to improve operational efficiency and compliance. User Acceptance Testing UAT Develop test plans and conduct UAT cycles focused on critical insurance use cases. Coordinate defect resolution and ensure all insurance related business rules are accurately implemented in Salesforce. Training and Support Create and deliver tailored training sessions and materials for insurance users across departments. Provide post deployment support and serve as a liaison between insurance business units and technical teams. Project Management and Reporting Contribute to project planning, scope management, and milestone tracking specific to insurance programs. Communicate progress, risks, and outcomes clearly to both IT and insurance business stakeholders. Deliver regular reports and presentations highlighting project impact on insurance KPIs and customer experience. Qualifications 5 years of experience as a Business Analyst, including 3 years on Salesforce Lightning Cloud projects. Demonstrated experience on large scale insurance transformation initiatives involving policy administration, claims processing, or customer engagement. Strong understanding of insurance products, processes, regulatory requirements, and customer lifecycle. Proven ability to work with cross functional teams in matrixed environments.

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception to completion. The ideal candidate must have: A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients expectations and delivers a superior experience. Excellent Problem-Solving Abilities: A knack for analysing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: Project lead Launch & Mobilizations Onboarding - Offboarding: The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. Lead and own end to end accountability of successful delivery for all Launches and mobilization projects,as assigned including undermentioned various business requirements. A) New Food court TechPark Institutions. B) New Corporate Services Food Trials C) Existing Corporate New Outlet additions Vendor Transitions D) Off-Boarding of FC -Corporate Vendor Partner Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. Coordination with All At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built E) Participate in any ad hoc projects planned by CoE Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: Bachelors degree in Hospitality, or Business Administration. Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. Proven experience in project management, with a track record of successfully leading client-focused initiatives. Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. Exceptional attention to detail and the ability to manage multiple tasks simultaneously. Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.

The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration Roles and Responsibilities The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration

Role : Harmonize approximately 40 SAP-related objects such as Company Code, Line of Business, Trading Partner, and Distribution Channel, ensuring alignment with industry standards and internal regulations. Maintain high data quality standards in master data management, conducting regular audits and data cleansing to support financial accuracy and operational efficiency. Collaborate with cross-departmental teams to support SAP transformation goals, ensuring seamless integration and consistency of master data across business functions. Utilize SAP FI expertise to configure and optimize master data processes, providing insights and recommendations for process improvements.... Required Skill :-Strong background in insurance and accounting, with a deep understanding of industry-specific data requirements and the ability to apply this knowledge within SAP environments. Proven experience with SAP FI, capable of conducting detailed analyses and optimizations of master data processes to enhance operational efficiency. Able to bridge technical and business teams, ensuring clear understanding and implementation of master data management practices.

Role & responsibilities Overall Head of O&M Civil Dept (4X250MW, 4X600 MW Plant, Ash Dyke & CHP outside & Coal Washery Area) Approval of drawing & Design, Budgeting and Cost Planning of materials & services, Quality and safety compliance. Assurance, Planning, Scheduling & Monitoring of materials management and its work progress. Leading various Miscellaneous Civil construction & Maintenance work execution inside JPL Plant. Leading various Miscellaneous fabrication Erection of roof sheeting work execution inside of JPL plant. Leading various Miscellaneous building painting, Structure work execution inside of JPL plant. Planning & Execution of Civil related maintenance job during annual overhauling inside of JPL plant. Planning for completion of work on target date, work execution as per approved drawing. Preparation of estimate & NFA according to the job, preparation of service & material purchase requisition & Finalization of construction bill. Planning scheduling monitoring of summer and monsoon management plan, Annual compliance of Civil maintenance defects & its updation through SAP, Materials management for overhauling related jobs & its compliance within desired time period. MISC. Jobs / Additional requirement by user department / safety related job compliance. Leading site supervision, safety assurance, Quality assurance of Material. IMS compliance, 5S compliance. Machine & Tools Used / Knowledge: JCB, Tractor trolley, Hydra, Concrete Mixture Machine, Concrete Barker Machine, Compactor & Other Civil Construction equipment as per site requirement. In-depth knowledge of thermal power plant operations and their Civil implications. Strong leadership and people management skills with ability to lead cross-functional teams. Excellent communication, regulatory liaison, and stakeholder management skills. Proficiency in using environmental monitoring and reporting tools. Strong analytical and problem-solving abilities. Preferred candidate profile Thermal Power Plant & Working in close Co-Ordination with Contractor and Consultants to Expediting the progress in schedule time completion of various civil related Job.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

Job Summary: Key Responsibilities: Ensure accurate hotel inventory management, content quality, and operational support for the sales team while maintaining data integrity across all hotel listings on Soctrip platform. Provide administrative and operational support to ensure seamless OTA processes Maintain data accuracy and assist in campaign setup and partner management Update product listings, pricing, and inventory on OTA platforms Support documentation, contract uploads, and system maintenance Coordinate internal team schedules and tasks Ensure consistent quality in all uploaded OTA content Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo Requirements: Education : Diploma/Bachelor's in Hotel Management or related field Experience : 1-3 years in hotel operations or OTA support Technical Skills : Excel proficiency for bulk updates Basic understanding of hotel terminology Experience with content management systems Knowledge of hotel booking processes Key Competencies: Hotel content optimization (descriptions, images) Rate parity monitoring and management Inventory allocation and restrictions Seasonal rate management Quality audit processes Multi-language content management Performance Metrics: Content upload TAT: Within 24 hours Inventory accuracy: 99%+ Rate update efficiency: 500+ updates/day Quality compliance: 95%+ Benefits: Dynamic and friendly global start-up work culture Competitive salary with regular performance reviews Fun team activities: monthly birthdays, events, and gifts Annual team building and company outings Supportive environment during personal or health-related situations Paid leave and other benefits as per company policy

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Security Operations Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. Your typical day will involve collaborating with various teams to ensure seamless operations, addressing any issues that arise, and implementing solutions to enhance system performance. You will engage in proactive monitoring and troubleshooting, ensuring that all systems are functioning optimally and meeting the established service levels. Your role will also include documenting processes and procedures to maintain operational efficiency and facilitate knowledge sharing among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and development opportunities for junior team members to enhance their skills.- Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Operations.- Strong understanding of firewall configurations and management.- Experience with intrusion detection and prevention systems.- Knowledge of security protocols and best practices.- Familiarity with incident response and recovery procedures. Additional Information:- The candidate should have minimum 5 years of experience in Network Security Operations.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Manage work assignments effectively.- Drive people management activities within the delivery team.- Ensure service delivery quality and cost efficiency.- Implement process improvements to enhance operational efficiency.- Collaborate with cross-functional teams to address service delivery challenges. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of IT operations and service delivery processes.- Experience with incident management and problem resolution.- Knowledge of cloud computing platforms and infrastructure.- Hands-on experience with monitoring tools and automation technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Key Responsibilities: Ensure quality content creation, manage tour listings, handle guide documentation, and provide operational support to maintain high standards across all tour experiences on Soctrip platform. Provide administrative and operational support to ensure seamless OTA processes Maintain data accuracy and assist in campaign setup and partner management Update product listings, pricing, and inventory on OTA platforms Support documentation, contract uploads, and system maintenance Coordinate internal team schedules and tasks Ensure consistent quality in all uploaded OTA content Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo Requirements: Education : Diploma/Bachelor's in Tourism, English, or related field Experience : 1-3 years in tourism operations or content management Technical Skills : Excellent written communication for tour descriptions Photo editing and content curation Documentation management Basic knowledge of tourism regulations Key Competencies: Tour content optimization (SEO-friendly descriptions) Multi-language content management Guide certification verification Tour itinerary standardization Quality audit processes Review moderation and response management Performance Metrics: Content creation TAT: Within 24 hours Listing quality score: 95%+ Documentation compliance: 100% Content optimization impact: 20%+ booking improvement Review response rate: 100% within 48 hours Benefits: Dynamic and friendly global start-up work culture Competitive salary with regular performance reviews Fun team activities: monthly birthdays, events, and gifts Annual team building and company outings Supportive environment during personal or health-related situations Paid leave and other benefits as per company policy

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Manage work assignments effectively.- Drive people management activities within the delivery team.- Ensure service delivery quality and cost management.- Implement process improvements for operational efficiency.- Analyze and optimize service delivery processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of IT operations and service delivery processes.- Experience with incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with cloud technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Summary The TM-Cards & Payments role requires a seasoned professional with 10 to 12 years of experience in technical and domain skills. The candidate will leverage expertise in Javascript CSS HTML MS Excel and Google AdWords to enhance online marketing strategies. This position is based in the office with no travel required focusing on day shifts. Responsibilities Develop and implement innovative solutions using Javascript CSS and HTML to optimize web applications and enhance user experience. Utilize MS Excel to analyze data and generate insightful reports that drive strategic decisions. Manage Google AdWords campaigns to maximize online marketing effectiveness and reach target audiences efficiently. Collaborate with cross-functional teams to ensure seamless integration of technical solutions with business objectives. Conduct thorough market risk and analysis to identify potential opportunities and mitigate risks. Oversee account management processes for issuers ensuring compliance and operational efficiency. Streamline check processing operations to improve accuracy and reduce turnaround time. Provide technical support and guidance to team members fostering a collaborative and productive work environment. Monitor industry trends and emerging technologies to keep the company at the forefront of innovation. Implement best practices in online marketing to enhance brand visibility and customer engagement. Evaluate and refine existing processes to improve efficiency and effectiveness across projects. Ensure all technical solutions align with company goals and contribute to overall business success. Drive continuous improvement initiatives to enhance service delivery and customer satisfaction. Qualifications Demonstrated expertise in Javascript CSS and HTML is required to develop robust web applications. Proficiency in MS Excel is essential for data analysis and reporting. Experience in managing Google AdWords campaigns is necessary for effective online marketing. Familiarity with market risk and analysis is nice to have for strategic decision-making. Knowledge of account management processes for issuers is beneficial for operational efficiency. Certifications Required Google AdWords Certification Microsoft Excel Certification

Job Summary We are seeking a skilled Claims Adjudication Specialist with 1 to 3 years of experience to join our team. The role involves working from the office during night shifts focusing on claims adjudication processes. The ideal candidate will have a strong understanding of claims and payer domains contributing to efficient and accurate claims processing enhancing our service delivery. Responsibilities Process claims efficiently and accurately to ensure timely adjudication and resolution. Collaborate with team members to identify and resolve discrepancies in claims processing. Analyze claims data to identify trends and areas for improvement in adjudication processes. Maintain up-to-date knowledge of industry standards and regulations related to claims adjudication. Communicate effectively with internal and external stakeholders to address claims-related inquiries. Utilize technical skills to enhance the accuracy and efficiency of claims processing. Implement best practices in claims adjudication to improve overall service quality. Monitor claims processing metrics to ensure compliance with performance standards. Provide feedback and suggestions for process improvements to enhance operational efficiency. Ensure all claims are processed in accordance with company policies and procedures. Support the team in achieving departmental goals and objectives through effective claims management. Participate in training sessions to stay updated on new technologies and methodologies in claims adjudication. Contribute to the development of a positive work environment by fostering teamwork and collaboration. Qualifications Demonstrate proficiency in claims adjudication with a strong technical background. Exhibit knowledge of claims and payer domains to enhance processing accuracy. Possess excellent analytical skills to identify and resolve claims discrepancies. Show ability to communicate effectively with stakeholders at all levels. Display commitment to maintaining up-to-date industry knowledge. Demonstrate problem-solving skills to improve claims processing efficiency. Exhibit teamwork and collaboration skills to support departmental objectives. Certifications Required Certified Claims Professional (CCP) or equivalent certification in claims adjudication.

Project Role : Network & Svcs Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : A 15 Years of full time of education Summary :As a Network Operations Representative, you will engage in the configuration, integration, and management of telecommunication network elements. Your typical day will involve overseeing the life cycle of these elements, ensuring that all configurations are accurate and up to date. You will also manage back office system data records, support customer activations, and make necessary configuration adjustments to enhance service delivery and operational efficiency. This role requires a proactive approach to problem-solving and collaboration with various teams to ensure seamless network operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Monitor network performance and troubleshoot issues as they arise.- Document processes and maintain accurate records of network configurations and changes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with network monitoring tools and software.- Ability to configure and manage routers, switches, and firewalls.- Familiarity with telecommunications standards and best practices. Additional Information:- The candidate should have minimum 3 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 Years of full time of education is required. Qualification A 15 Years of full time of education

Skill required:Record To Report - Account Reconciliations Designation:Transaction Processing Job Location:Chennai Qualifications:Any Graduation Years of Experience:3-5 What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team's expertise lies is in posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits. You will be responsible for Intercompany Account Reconciliation which involves recording & reconciliation of transactions, also includes assuring that transactional relationships between the entities are in balance. You will be reconciling AR sub ledger balances & highlighting any debit balance & provide details of reconciling against GL, Treasury open items, intercompany reconciliation & final summary of outstanding payments with discount earned & penalties paid. What are we looking for Ability to work well in a team Adaptable and flexible Agility for quick learning Collaboration and interpersonal skills Written and verbal communication Roles and Responsibilities Understand and effectively manage the team's governance and performance Understand the level of risk & propose mitigation plans and partner with other support teams to resolve requests/issues in a timely manner Clearly communicate team goals and deliverables and keep the team updated on changes Coach team members and provide the first level advice on procedures/methods Solve increasingly complex problems & effectively delegate to develop and groom team members for succession planning Maintain client relationships interface through regular connects and emails Understand client priorities and problems & help translate actions for the team Use innovation to identify opportunities to optimize processes, decrease costs and increase client value Use data analytics and story-telling techniques to enhance the client journey Please note this role may require you to work in rotational shifts. Please note this role may require you to work in rotational shifts Qualification Chennai

Job Title: Regional Senior Center Manager Open positions : 2 Location: (Varanasi, Bassi, or Kymore) and (Udupi, Raichur, Bagalkot or Anantapur) Department: Operations Reports To : Head of Operations Position Overview: We are seeking an experienced and dynamic Regional Senior Center Manager with over 15 years of expertise in managing large teams and multiple business centers, particularly in the BPO industry. This role requires a leader who can oversee the smooth functioning of multiple centers, drive process efficiency, and ensure the delivery of high-quality projects and processes. The ideal candidate will possess strong leadership skills, a keen eye for operational excellence, and a proven track record of managing large-scale operations in a fast-paced environment. The role also involves leading people engagement activities to maintain high employee morale across centers. Key Responsibilities: Center Operations Management: Oversee the day-to-day operations of multiple centers, ensuring they operate efficiently and meet performance targets. Ensure that all centers are adequately staffed, resourced, and equipped to deliver optimal performance. Process Optimization: Drive continuous improvements in processes, systems, and workflows across the centers to enhance operational efficiency, reduce costs, and improve service delivery. Monitor key performance indicators (KPIs) and implement corrective actions as necessary. Project Delivery: Responsible for the successful delivery of projects and processes managed across the centers. Ensure alignment with organizational goals and client expectations, ensuring timely and accurate project execution. Team Leadership: Lead and mentor a large, diverse team of center managers and employees across multiple locations. Foster a collaborative and high-performance culture by providing guidance, coaching, and professional development opportunities. People Engagement & Morale: Lead and drive employee engagement initiatives to ensure high levels of team morale and satisfaction. Plan and execute team-building activities, recognition programs, and other initiatives that promote a positive workplace culture. Client Relationship Management: Maintain strong relationships with internal and external stakeholders, including clients and senior leadership. Ensure that client needs and expectations are met consistently and proactively address any challenges or concerns. Compliance & Risk Management: Ensure that all centers adhere to company policies, procedures, and legal requirements. Oversee risk management efforts, including safety protocols and data privacy, and ensure compliance with relevant industry standards. Qualifications: Experience: Minimum 15+ years of experience in managing large-scale BPO operations with significant responsibility for overseeing multiple centers, large teams, and complex processes. Leadership Skills: Strong leadership abilities with proven experience in managing cross-functional teams. Ability to influence, motivate, and guide a diverse group of employees. Operational Expertise: In-depth knowledge of BPO industry operations, process optimization, and project management. Expertise in driving efficiency and operational excellence. Client-Focused Mindset: Experience in managing client relationships and delivering high-quality services in a customer-centric environment. People Management: Proven track record of managing, developing, and retaining talent. Ability to create a positive, engaging work environment while driving performance. Location Flexibility: Open to working from any of the locations mentioned above. Must be flexible to travel between centers as needed. Educational Requirements: A bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is a plus. Key Skills: Leadership & Team Management Project & Process Management Operational Efficiency Client Relationship Management People Engagement & Employee Morale Risk Management & Compliance Strategic Planning & Execution Communication & Stakeholder Management ________________________________________ Why Join Us? This is an exciting opportunity to lead and influence operations in a key regional role, driving excellence across multiple centers while fostering an environment that values people engagement and continuous improvement. If you're passionate about managing large teams, optimizing processes, and delivering results, we would love to hear from you!

Ensure staff is working together as a team to ensure optimum service and that guest needs are met Inspect grooming and attire of staff, and rectify any deficiencies Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc Inspect storage areas for organization, use of FIFO, and cleanliness Complete scheduled inventories and stock and requisition necessary supplies Monitor dining rooms for seating availability, service, safety, and we'll being of guests Complete work orders for maintenance repairs Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation Speak with others using clear and professional language Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings Read and visually verify information in a variety of formats (eg, small print) Visually inspect tools, equipment, or machines (eg, to identify defects) Stand, sit, or walk for an extended period of time or for an entire work shift Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination Move through narrow, confined, or elevated spaces Move up and down stairs and/or service ramps Reach overhead and below the knees, including bending, twisting, pulling, and stooping Perform other reasonable job duties as requested by Supervisors

The Restaurant Supervisor is responsible for ensuring smooth day-to-day operations of the dining outlet(s) while maintaining high levels of guest satisfaction, team coordination, and service standards. This role includes leading the service team, overseeing opening and closing procedures, managing inventory, ensuring compliance with safety policies, and supporting staff development. Key Responsibilities Operational Management Ensure team members work cohesively to deliver exceptional guest service. Monitor dining areas for seating availability, guest comfort, service delivery, and safety. Complete opening and closing duties (e.g., setting up supplies, cleaning, locking doors). Conduct regular inspections of storage areas for cleanliness, organization, and FIFO practices. Execute inventory counts and manage stock requisitions. Submit work orders for equipment and facility maintenance as needed. Team Leadership & Staff Supervision Inspect grooming and attire of staff; address any discrepancies immediately. Assist with hiring, onboarding, training, scheduling, and performance evaluation. Provide ongoing coaching, counseling, and motivation to team members. Serve as a role model and first point of contact for staff concerns under the Open Door Policy. Guest Experience & Service Greet and acknowledge guests according to company standards. Anticipate and address guest needs, including support for individuals with disabilities. Respond to guest concerns professionally and promptly to ensure satisfaction. Uphold brand service standards and demonstrate genuine appreciation to guests. Compliance & Safety Follow company safety and security policies and procedures at all times. Report accidents, injuries, or unsafe conditions to management immediately. Complete safety training and ensure staff compliance with all procedures. Maintain confidentiality of proprietary information and protect company assets. Efficiency & Quality Control Monitor and uphold adherence to service quality expectations and brand standards. Recommend and implement improvements to enhance operational efficiency, guest satisfaction, and cost-effectiveness. Identify and resolve issues related to tools, equipment, and service areas. Physical & General Requirements Stand, walk, or sit for extended periods or an entire shift. Move, lift, carry, push, or pull items up to 50 lbs without assistance. Perform tasks requiring fine motor skills, bending, twisting, climbing stairs, and working in confined spaces. Visually verify and read information, inspect equipment, and handle varied objects throughout shift. Perform other duties as assigned by supervisors. Preferred Qualifications Education: High school diploma or GED equivalent. Work Experience: Minimum of 2 years of experience in food & beverage, restaurant operations, or hospitality. Supervisory Experience: At least 1 year of supervisory experience in a service-oriented environment. License/Certification: Food handling and safety certification preferred (if required by local regulations).

Job description Job Title: General Manager Operations (Label Stock Industry, Paper & Printing Industry) Location: Rai Sonipat Haryana Reports to : Director / Managing Director Job Summary: GJ Papers Pvt. Ltd. is seeking a dynamic and experienced General Manager Plant Operations to lead and oversee end-to-end manufacturing operations within the label stock industry. This role encompasses responsibility for production, quality control, maintenance, safety, supply chain, and team leadership Key Responsibilities Operational Leadership Oversee day-to-day operations across production, quality, engineering, maintenance, and logistics functions. Drive productivity, operational efficiency, and cost optimization across the plant. Ensure consistent achievement of key performance metrics including production targets, OTIF (On-Time In Full), and zero-defect delivery. Strategic Planning Develop and implement strategic plans for plant growth, technological upgrades, and capacity expansion. Align plant performance with overall business objectives and evolving customer requirements. Quality & Compliance Ensure adherence to stringent quality management systems (e.g., ISO, GMP) to maintain high product standards. Ensure full compliance with industry regulations and environmental, health, and safety standards. Lead internal, customer, and regulatory audits; implement effective corrective and preventive actions. People Management Build, lead, and develop a high-performing cross-functional team. Foster a culture of safety, accountability, and continuous improvement. Mentor, train, and retain key talent across all levels of the organization. Maintenance & Capital Expenditure Oversee preventive and corrective maintenance for coating, laminating, and slitting equipment. Plan and manage capital expenditure projects related to plant upgrades and capacity enhancements. Customer & Vendor Relations Collaborate with sales, R&D, and procurement teams to ensure high levels of customer satisfaction. Monitor supplier performance and manage strategic vendor relationships to ensure supply chain reliability. Qualifications & Experience Bachelors or Masters Degree in Engineering (Mechanical, Chemical, or related field). MBA (Operations or Industrial Management) preferred. 18-25 years of progressive experience in manufacturing, including at least 5 years in a senior leadership role within label stock or specialty film/paper industries. Proven track record in managing complex manufacturing operations, preferably involving silicone coating, adhesive lamination, or PSA (Pressure Sensitive Adhesive) technologies.

Job Overview:The Operations Manager will oversee and develop a team of customer service specialists, optimizing processes and systems to ensure high performance, customer satisfaction, and operational efficiency. Youll work closely with clients, internal teams, and leadership to drive business success.Key Responsibilities: Team Leadership & DevelopmentLead and motivate a large team to meet performance goals such as service levels, productivity, CSAT, and error rates. Provide coaching and career development opportunities. Performance ManagementMonitor and drive KPIs, implementing corrective actions when necessary to ensure top-tier service delivery. Client Communication & Business ReviewsCommunicate proactively with clients, preparing and presenting business reviews and performance updates. Process Optimization & ScalingPartner with cross-functional teams to implement scalable processes and systems that support growth. Support & Escalation ManagementProvide support to the team in handling escalated issues and customer inquiries. Qualifications Qualifications & Skills: Educational BackgroundMBA in Operations, Analytics, or related field from a Tier 1 Business School. Experience4+ years in operations management or customer service, preferably in a fintech or tech-driven environment. Skills: Strong leadership, analytical, and problem-solving skills. Proficiency in performance metrics, process optimization, and client communications. Job Location

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Unified Payments Interface is an instant real-time payment system developed by NPCI to facilitate inter-bank transactions through mobile phones. Unified Payments Interface (UPI) Team is directly responsible for growth of UPI transactions at Paytm. About the role This role contribute towards improvement in operational efficiency and campaign performance. Responsibilities Own the execution of product marketing campaigns, partner with content team to maintain a communication calendar for products. Drive business volumes through digital campaigns (SMS/Whatsapp) and targeting right set of prospective customers Work closely with the growth and product managers in shaping the Go-to-market strategy of individual product/features. Execute multi-variate experiments to shape up real-time insights on the consumer behavior, create reporting dashboards to keep the leadership updated with key metrics Track campaign level metrics, efficiency, landings etc. on daily basis Work with the creative teams and external agencies to develop marketing assets to support category requirements. Key 1-3 years relevant experience in a consumer internet company A customer-first approach with an innate curiosity to understand our customers Knowledge and previous working experience of marketing automation and attribution tools such Clevertap, Moengage, Branch, or similar tools. Someone who’s great at executing things, demonstrates curiosity and strives for constant improvement High attention to detail including precise and effective written & verbal communications and proven ability to manage multiple, competing priorities simultaneously Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions Engineering degree is preferred Why join us We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It is your opportunity to be a part of the story!

Trade Process Operations – Senior Associate / Junior Manager LocationMumbai DepartmentOperations – Trade Process (EQ/FO/CD segments) Role Overview The Trade Process candidate will be responsible for ensuring the accurate and timely processing of trade transactions, from execution to settlement. This role involves close collaboration with Clearing Corporation, Exchanges and internal teams to maintain operational efficiency and mitigate risks. Key Responsibilities Trade Process: o Downloading Exchange files and processing the same in Backoffice. o Matching of Exchange level obligations, Corporate actions o Verification of reports and emailing to clients i.e. Contract notes/Daily Margin Statements/Margin shortfalls etc. o Monitor trade process, ensuring all activities are completed within stipulated timelines. o Address and resolve trade related issues, fails, and other exceptions promptly. o Perform daily reconciliation of FO positions, Trades, levies, brokerages etc. o Generate and review reports related to trade activity and exceptions. o Identify and escalate potential risks or compliance issues. o Ensure adherence to regulatory requirements and internal controls. Process Improvement: o Suggest and implement process enhancements to improve efficiency and reduce operational risks. o Collaborate with technology teams to automate manual processes where feasible. Qualifications & Skills Education: o Bachelor's degree in Commerce Experience: o 3–5 years of experience in trade operations in a Stock Broking Firm Technical Skills: o Proficiency in Microsoft Excel is advantageous. Soft Skills: o Analytical and problem-solving abilities. o Good communication and interpersonal skills. o Ability to work under pressure and meet tight deadlines.