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FedEx
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Operation Support Agent

Operation Support Agent

FedEx

0 - 3 years

3 - 4 Lacs

Chennai

Posted:1 month ago| Platform:

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Skills Required

systems knowledge communication Interpersonal Computer Skills Excel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Ensuring that customers' urgent packages get to the right place, on time • Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries • Checking and investigating failed shipments deliveries or collections when needed; prioritizing and reallocating any failed deliveries for the next day delivery • Entering data into our in-house tracking system • Running clear and effective communication and collaboration with the team, your manager, and other operations stations • Adhering to FedEx processes, procedures and controls, and regulatory requirements Preferred candidate profile Good communication and social skills • Ability to work in a fast-paced environment with strict timelines • Ability to manage own time effectively with attention to detail Excellent systems knowledge and in preparing reports Good on Ms-Excel Perks and benefits Work life Balance - 5 Days working ! Training to get you started and on-the-job learning opportunities • Extensive learning resources to further develop your skills and knowledge • Tuition Assistance Program • Employee Assistance Program for you and your family in difficult life situations • Employee reduced-rate shipping • Great career opportunities • FedEx is one of the worlds most admired companies and trusted brands year after year

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Operation Support Agent