Online Sales Specialist

As a Customer Support & Online Sales Associate at CompuTech, you will have the exciting opportunity to kickstart your career in customer support and online sales. You will play a crucial role as the primary point of contact for customers, providing assistance with inquiries, order updates, feedback collection, and generating new leads through product quotations. By working closely with the sales and marketing teams, you will ensure a seamless customer experience while contributing to the growth of the business. Your key responsibilities will include: Customer Support & Communication: - Responding to customer inquiries professionally and promptly via email and chat. - Providing order status updates and assisting with tracking deliveries. - Addressing customer concerns, troubleshooting basic issues, and escalating complex cases when necessary. Order & Feedback Management: - Processing online orders accurately and maintaining proper documentation. - Following up with customers for feedback and reviews to enhance service quality. Lead Generation & Sales Support: - Engaging potential customers by offering product quotes and recommendations. - Assisting in converting inquiries into sales by highlighting product benefits. - Maintaining a database of leads and nurturing potential buyers through follow-ups. Coordination & Collaboration: - Working with the logistics team to ensure timely order fulfillment. - Supporting the marketing team with promotional campaigns and online sales initiatives. To excel in this role, you should possess: - Education: High school diploma or equivalent (Fresh graduates are welcome). - Communication Skills: Excellent written and verbal English proficiency. - Technical Skills: Basic computer literacy including MS Office, Email, and Chat Support. - Soft Skills: Customer-focused attitude, problem-solving mindset, ability to work independently and collaboratively, willingness to learn about computer hardware/peripherals. - Preferred (but not mandatory): Prior internship or part-time experience in customer service/sales, interest in gaming or tech products. Join CompuTech to: - Gain hands-on experience in customer support and sales. - Explore growth opportunities within a dynamic tech retail environment. - Collaborate with a passionate team in a fast-paced industry.,