Officer, Branch relationship Manager, Distribution RG0350

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help customers realize their dreams and ambitions across ~500 branches in the country. With a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans, DBS aims to support customers at every life stage. The primary goal of this role is to deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients with an AUM greater than INR 1 million through a need-based approach. This involves ensuring client coverage and product penetration by cross-selling and up-selling DBS products and services. Additionally, the role focuses on managing and maintaining the highest levels of customer satisfaction and service through proactive client engagement and relationship management. Key responsibilities include acquiring and upgrading quality clients in the branch locations to the Treasures segment, deepening wallet share through retention and growth of AUM, achieving monthly and annual volume and revenue objectives, activating e-Channels, and driving exemplary customer service. The role also requires developing client trust and loyalty, ensuring regulatory compliance, and enhancing client coverage through appropriate product mix and new client acquisition strategies. Duties and responsibilities include establishing, managing, and growing the AUM of mapped client segments, resolving customer queries and complaints, collaborating with colleagues and product specialists, and ensuring internal and regulatory compliance. The role also involves working closely with the Line Manager and City/Cluster Head to achieve common team and branch objectives while addressing operational risks and exercising due diligence with clients. The ideal candidate should have a minimum of 5 years of experience in a reputed bank with proficiency in banking products, in-depth knowledge of the local market and competition, and relevant certifications such as AMFI, IRDAI, FEDAI, and BCSBI. A graduate degree is preferred for this position.,