The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs.
The candidate will assist the team ensuring effective service management to meet service-level agreements and control costs.
Responsibilities
Direct Responsibilities
- A focal point for technical escalations.
- Coordinates root cause analysis for all day-to-day technical issues in client environments and establish recovery and prevention processes.
- Coordinates with onshore teams; interface with customers, vendors and partners for issue resolution.
- Assists the Team Leads/Delivery Manager in maintaining SLA adherence.
- Has certifications and formal trainings in the chosen area.
- Defines, implements and enforces standards and understands exception handling.
- Proposes solution alternatives, provide impact analysis for any technical changes.
- Translates high level objectives into low level work modules and tasks.
- Performs requirements gathering and design
- Strong knowledge of IT project lifecycles
- ITIL and Change Management experience
Technical & Behavioral Competencies
- Minimum 16 years of education required
- 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks
- Basic skills in implementation and administration of Local Area Networks, Wide Area Networks and network security (VLANs) and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols(EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) is expected.
- Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet, etc.) and Proxies (MacAfee, etc.).
- Trouble shooting skills to identify faults and ensure timely repairs.
- Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox)
- Deep expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper/Nortel, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP).
- Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark.
- Experience in network security, load balancers
- Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS.
Specific Qualifications (if required)
- B.E or Equivalent
- CCNA (Routing & Switching)
- Checkpoint Security Administration or Fortinet Network Security Technology/Solutions
- ITIL V3 Foundation desirable
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Communication skills - oral & written
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Transversal Skills:
Analytical Ability
Ability to understand, explain and support change
Ability to manage a project
Ability to set up relevant performance indicators
Ability to develop and adapt a process
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
- Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision.
-Excellent written, oral and presentation skills.
-Should be able to articulate technical concepts in documentation.
Qualifications - External
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