258 Network Operations Jobs - Page 5

Email Triage - Evaluating staff reported emails for malicious intent Data Loss Prevention - Reviewing Daily DLP events for evidence of internal information leaving the network Operations - Handling end user support requests Some examples of end-user requests: unblocking websites, permitting file uploads, modifying anti-virus policies, and testing email attachments Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Intrusion Detection - Develop and tune anomaly detection capability to produce reliable actionable data Behavioral Analysis - Develop and implement criteria to identify anomalous user behavior leading indicating insider threat activity Desirable Knowledge and Experience University degree in Engineering, CIS, or related discipline Hands-on experience with Systems Administration Deep understanding of networking and its application Relevant Information Security experience Advancement Opportunity Seniority is determined by experience and demonstration of exceptional competencies including: Automation - Automating simple tasks using python increasing efficiency and continuity Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting, and anomaly detection Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security controls Serve as a responsible Subject Matter Expert (SME) on one or more tools or technologies via learning, testing, implementing, enhancing, and educating

Hi, We are having an opening for Network Operations Manager at our Mumbai location. Job Summary : We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT/OT convergence, vendor and SLA governance , and segmentation strategies to ensure security, availability, and scalability of network services. The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments. Areas Of Responsibility : Network Operations & Monitoring Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity. Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting. Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains. Project & Transformation Leadership Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.). Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements. Own project lifecycle from requirement gathering and solutioning to handover and documentation. Vendor & SLA Management Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery. Negotiate and monitor SLAs , ensure issue escalation procedures are followed, and drive continuous improvement with vendors. Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships. Infrastructure Governance & Compliance Establish and enforce network policies , standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.). Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations. Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates. Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations. Security & Segmentation Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones. Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments. Team Leadership, Knowledge Management & Resource allocation Lead and mentor a team of network engineers and analysts (L1L3). Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity. Prepare and manage the network operations budget, ensuring cost-effective utilization of resources. Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field Specific Certification : CCNP / CCIE ITIL v4 Foundation or Intermediate PMP / PRINCE2 (optional for project oversight) Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role Skill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.) Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure) Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration Proven experience in vendor/SLA governance, audit readiness, and compliance frameworks Excellent understanding of ITIL , network governance , and enterprise change control processes

NOC In-Charge ( Network Operations Center Manager ) - J49101 The NOC In-Charge (Network Operations Center Manager) is responsible for overseeing the day-to-day operations of the Network Operations Center (NOC), ensuring the efficient monitoring, management, and maintenance of network infrastructure. This role is crucial in ensuring that network performance is optimal, issues are promptly identified and resolved, and that the team is effectively led and trained. The NOC In-Charge plays a strategic role in implementing processes, managing staff, and collaborating with other departments to ensure seamless network operations and minimize downtime.

Job Description: This contractor role of Data center technician will handle day today breakfix and new rack installation at data centers. Will be working in shift ROTA and need to follow the oracle process to update tickets and work closely with reporter of tickets to provide remediation to hardware breakfix issues raised in server/storage/switch type of assets

NOC Support Administrator Hyderabad | Remote or Hybrid Why Pythian? At Pythian, we are experts in strategic database and analytics services, driving digital transformation and operational excellence. Pythian, a multinational company, was founded in 1997 and started by ensuring the reliability and performance of mission-critical databases. We quickly earned a reputation for solving tough data challenges. We were there when the industry moved from on-premises to cloud environments, and as enterprises sought more from their data, we expanded our competencies to include advanced analytics. Today, we empower organizations to embrace transformation and leverage advanced technologies, including AI, to stay competitive. We deliver innovative solutions that meet each client s data goals and have built strong partnerships with Google Cloud, AWS, Microsoft, Oracle, SAP, and Snowflake. The powerful combination of our extensive expertise in data and cloud and our ability to keep on top of the latest bleeding edge technologies make us the perfect partner to help mid and large-sized businesses transform to stay ahead in today s rapidly changing digital economy. Why you? The NOC Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice. If this is you, and you wonder what it would be like to work at Pythian, reach out to us and find out! Intrigued to see what a life is like at Pythian? Check out #pythianlife on LinkedIn and follow @loveyourdata on Instagram! Not the right job for you? Check out what other great jobs Pythian has open around the world! Pythian Careers What will you be doing? Network Operations Center (NOC) support in a 24x7 environment Monitor application performance and system alerts using various monitoring tools Respond to incidents and escalate issues according to established protocols Trigger operational procedures for various types of production incidents Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures Coordinate, analyze, design, implement and administer solutions as per needs Recommend best practices for improvements to current operational processes Configure and maintain servers at database and Infrastructure level Troubleshoot operational problems Administer proactive database and infrastructure daily checks Communicate status and planning activities to customers and other team members Participate in the team s rotational shift pattern and on-call coverage rotation plan Learn different database technologies and provide support What do we need from you? A minimum of 2 years of experience in a similar role Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays GCP background experience operating in a Linux environment Familiarity with Windows, Linux and Network administration concepts Ability to handle stressful situations with a level headed approach Excellent English communication skills including verbal and writing skills Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions A curious mindset with the tenacity to fully diagnose why something went wrong SQL Server knowledge is an asset Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana) Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies. Relevant courses and certifications (MCSE, CCNA) What do you get in return? Love your career : Competitive total rewards and salary package. Blog during work hours; take a day off and volunteer for your favorite charity. Love your work/life balance : Flexibly work remotely from your home or Hybrid from Hyderabad office, there s no daily travel requirement to an office! All you need is a stable internet connection. Love your coworkers : Collaborate with some of the best and brightest in the industry! Love your development : Hone your skills or learn new ones with our substantial training allowance; participate in professional development days, attend training, become certified, whatever you like! Love your workspace : We give you all the equipment you need to work from home including a laptop with your choice of OS, and an annual budget to personalize your work environment! Love yourself : Pythian cares about the health and well-being of our team. You will have an annual wellness budget to make yourself a priority (use it on gym memberships, massages, fitness and more). Additionally, you will receive a generous amount of paid vacation and sick days, as well as a day off to volunteer for your favorite charity. Disclaimer The successful applicant will need to fulfill the requirements necessary to obtain a background check. Accommodations are available upon request for candidates taking part in any aspect of the selection process.

NWS-SME Experience : 3-6 Years Job location : Coimbatore Who we are and What we do? AppViewX is trusted by the world s leading organizations to reduce risk, ensure compliance, and increase visibility through automated certificate lifecycle management. At AppViewX, you will get to work with our AVX ONE platform that provides complete certificate lifecycle management and PKI-as-a-Service using streamlined automation workflows to prevent outages, reduce security incidents and enable crypto-agility. AppViewX is also certified as a Great Place to Work in India, cementing us as an employer of choice. What will you be responsible for? Designing & Deploying Network Security solutions for our customers across broad technologies of Load balancers, Firewalls, Routing & Switching, Cloud and Middleware Servers. Assessing, planning and implementing changes in the Customer/Internal Delivering transition and/or project work of good quality in a timely Proposing service improvements based on best industry practice, your own experience and troubleshooting outcomes. Functionally validate the solutions developed on AppViewX and sign-off before the final Should be flexible to work in any shift and over weekends as required by Should be willing to travel as required by What do we require? Good to have background from Network Operations, Engineering and designing network solutions for large enterprise-level orgs across Public Clouds, F5, Firewalls, Cloud, Routers and Extensive knowledge of the TCP/IP protocol Suites, DNS, HTTPS Good knowledge of PKI / SSL Deep knowledge and experience with deploying, upgrading/downgrading network Good knowledge on at least two firewall vendors/products. Good knowledge of LINUX/Windows Server Operating Basic knowledge across traditional L2/L3, Working Knowledge in Shell/Python scripting will be an added Good understanding of the API connectivity to Network Relevant Network certifications are good to Tools: Working knowledge of Network utilities like tcpdump, nmap, snmpwalk, netstat, ncat essential What s more in store? AppViewX is on par with leading global companies when it comes to the benefits it offers its employees, ranging from competitive incentives, health & wellness policies, saving & investment schemes, time off/sabbatical eligibility and dedicated L&D.What we consider equally important is the flexibility we offer our employees to - work remotely, define their own hours, and more importantly harmonize both work and life. The more trust and accountability we place on our employees, the more they surpass our goals and expectations. Why AppViewX? AppViewX caters to a wide range of customers from Fortune 1000 companies, including six of the top ten global commercial banks, five of the top ten global media companies, and five of the top ten managed healthcare providers. Over the years, we grew our diverse team, perfected our automation platform, and expanded our Global footprint to India, North America, United Kingdom and Australia. Today, we are headquartered in New York City and have come a long way by optimizing opportunities to create lasting relationships with enterprises, gaining unshakable customer trust along the way.

The network operations center is responsible for repair and network availability on all of OCIs global network. The resources on this team will support the Tier 1 GNOC as an escalation resource, with additional focus on general network availability of the optical network. Required Experience: Infinera line system & optical line protection Cisco line system & optical line protection Arista or other datacenter switch experience ZR tunable optics experience Understanding of fiber routes, entrances, and diversity requirements Understanding of striping, failure modeling, and traffic drain Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.

for Transportation Specialist NOC INDIA NOC (Network Operations Center) is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time. Purview of a Transportation Specialist In this role, the candidate will work with business and operations team to solve customer escalations, analyze historic results, initiate programs all in an environment of rapid growth and increasing complexity. Candidate will drive improvements to the visibility tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required. He/she will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of customer to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, and have excellent project-management skills Responsibilities include, but are not limited to: Communication with internal customers (CS, MM, LM, FC, Trans Program, HR). Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision. Strong analytical, mediation and problem resolution skills. Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning. Skilled in collaborative management environment, clear formal and informal communication with members of the remote and local management teams. Strong understanding of process improvement techniques Bachelors degree in a quantitative/technical field such as computer science, engineering, statistics Experience with Excel Experience with SQL

Location: Hyderabad for client Preferred Immediate Jonier We need experienced candidates for this customer. So, please share the relevant profiles that met the requirements. The candidate should have at least 5+ years of exp. With the below hands-on experience- Good hands-on in Fortinet firewall Experience in cisco Switches catalyst 9000 series Experience in cisco wireless c9800 WLC and C9100 APs

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Technical : Previous technical support /Product Support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (exMS SQL Server, MySQL, Postgre SQL), General experience in **Data Analytics** (e.g., Data Visualization, BI tools, Data Cubes) Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customers technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education : Bachelors Degree (CSE, IT) or MCA Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware About UsHear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist . In this role, you will: Working within an Agile team to design, test and support (DevOps) Network products. primarily focused Network Automation. Working with automation/testing tools Ansible, Terraform, GitHub (Version Control), Postman, Jenkins Covers all APIs for customer consumption as we drive efficiency across the NEC estates globally. Interact with our customers to understand requirements and services that would benefit them in the future work with Product Owners to drive such initiatives through to delivery. working on Web/API Technologies Working experience with Linux OS Working on network devices like Routing & Switching, Firewalls, NAT, Port, Subnetting, VPNs. Requirements To be successful in this role, you should meet the following requirements: Must have experience of software delivery life cycle along with a passion for testing and delivery of quality products and automation Exposure and awareness to other disciplines (Analysis, Testing, Operational Support) within the Network operations Background of working with the Agile methodology and associated tool sets Jira, Confluence, Service NOW etc Evidence of having conceptual knowledge of networking technologies and protocols Ability to work as part of a team to ensure team success in the form of value-add deliverables with a regular delivery cadence Customer and service focused, representing Telecoms globally. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent. Come as you are. Were proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Your responsibilities Ensuring network connectivity of all servers, workstations, telephonic equipment and other virtual network appliances. Implement, configure and operate Zscaler solutions as Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). Here, our mission is to ensure a seamless integration of Zscaler solutions with existing network infrastructure and security policies. Management of Network Asset Management, including inventory and related documentation and technical specifications information. Monitoring network performance and troubleshoot problem areas as needed and provide network performance statistics and reports. Participating in managing all network security solutions. Your background University degree in Computer Science and 3-5+ years of equivalent work experience. Proven experience in LAN, WAN, WLAN, and WLAN, Routing, Switching and Network operations. Strong hands-on technical knowledge of network and PC operating systems. Hands on experience on network devices as Cisco Catalyst Switches/Cisco WLC controller/Zscaler or similar products and their integration with other well-known security systems. Strong interpersonal, written, and oral communication skills in English SDWAN or Zscaler Certifications Proven experience with network capacity planning, network security principles, and general network management best practices. Experience in advanced switching, routing, VRF, IPSec VPN. Your benefits Attractive compensation & benefits Employee Assistance Program Global parental leave program Flexible working models We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com . Accelleron Data Privacy Statement: accelleron.com / privacy-notice / candidate

We re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you: HEALTH: - Medical plan for you and your dependents. - Personal Accident Insurance - Life Insurance - Critical illness cover WEALTH: - Salary structure and Flexi basket - Provident fund of 12% - Gratuity scheme YOURSELF: Internal growth and development programs & trainings Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rotational to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues. Key Responsibilities Monitor and manage network environments Ensure optimal performance and update of critical network infrastructure Provide technical support to end users Resolve issues relating to hardware, software and mobile telephony across our end userbase Perform routine maintenance and updates Maintain and update network and compute environments Collaborate with other functions and teams within IT and the wider business unit Troubleshoot and resolve complex technical issues Maintain knowledge documentation Document network configurations, procedures and known issues Assist in the implementation of new technologies Implement and upgrade new services and platforms, adhering to appropriate change controls Ensure compliance with company policies Adhere to company and industry standards for security, data protection and all Standard Operating Procedures Respond to and manage incidents and service requests Respond and resolve incidents and requests within SLA/OLA Manage and support Microsoft Azure environments Monitor performance, troubleshoot issues and ensure security and compliance Implement and maintain Azure based solutions Manage virtual machines, storage accounts and networking components Major Incident Management Working with Service Management, coordinate and document major incidents through to resolution Problem Management Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information Change Management Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes Other Carryout any other reasonable duties as requested. Functional Competencies (Technical knowledge/Skills) Strong knowledge of network protocols, hardware, and software. Experience with network monitoring tools and troubleshooting techniques. Familiarity with end-user computing environments, including desktops, laptops, and mobile devices. Experience with Microsoft Azure, including managing virtual machines, storage, and networking components. Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple tasks and priorities in a fast-paced environment. Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience, Education, and Certifications Proven experience in a similar role within a Network Operations Center or IT Service Desk environment. Bachelors Degree in a technical discipline or equivalent project-related experience. Willingness to work in a shift-based role supporting a 24x7 rotational. Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential. English: Fluent.

Manager - IT Infrastructure Manager (Network/Projects) IT Services Bengaluru, Full Time Roles and Responsibilities The IT Infrastructure Manager is responsible for the end-to-end planning, design, implementation, maintenance, and optimization of COWRKS network infrastructure across all locations PAN India. The role requires hands-on expertise in enterprise networking (LAN, WAN, WLAN), vendor and ISP coordination, managing network operations, ensuring business continuity, and leading a small team of engineers. The individual will also own network vendor contracts (renewals, billing, payment coordination), handle client escalations, and collaborate with internal and external stakeholders to maintain a secure, high-performance network. Core Requirements And Responsibilities Essential job functions included but are not limited to the following: Design & Architecture Plan, design, and implement scalable, secure, and highly available enterprise networks. Evaluate and recommend networking solutions, hardware, and technologies for optimization and innovation. Prepare network architecture diagrams, documentation, and topology plans. Vendor & Commercial Management Manage network-related contracts, service renewals, and SLAs Coordinate with finance and procurement teams for timely vendor payments and documentation. Maintain ISP docket files, invoice tracking sheets, and network asset inventory. Client & Stakeholder Engagement Handle network-related client calls and escalations with professionalism. Proactively communicate technical updates, incidents, or changes to stakeholders. Translate technical issues into business language for non-technical teams. Configuration & Administration Configure routers, switches (Aruba, Cisco), firewalls (Fortinet/Sophos), wireless controllers and access points. Manage network services: DNS, DHCP, VRRP, NAC, VPNs (site-to-site, remote access). Apply firmware/IOS upgrades, patches, and security updates. Routing/Switching: BGP, OSPF, STP, LACP, VPC, VSF, IRF Wireless: Aruba (Mobility Controllers, APs), Cisco WLC, SSID configuration Firewalls: Fortinet (NSE 4), Sophos (basic configuration & policy setup) Protocols: VPN, VRRP, RADIUS, TACACS, ISE Tools: NMS (Network Monitoring Systems), IPAM, NAC Network Operations Monitor network health, uptime, bandwidth usage, and troubleshoot incidents. Lead root cause analysis (RCA) for network outages. Coordinate with ISPs and third-party vendors for uptime SLAs and ticket resolution. Compliance & Documentation Ensure network security compliance with internal and external audit requirements. Maintain updated documentation: Network diagrams, IP schemas, access control lists, and policies. Conduct periodic reviews of firewall rules, access lists, and security policies. Preferred qualifications Education: Bachelor s degree in computer science, Information Technology, or equivalent. Experience: 8-10 years of enterprise networking experience 5+ years in managing Aruba/Cisco Wireless and Switching environments 5+ years with firewall technologies (Fortinet preferred) Experience with vendor and ISP coordination, renewals, payments Experience leading a small team or function Certifications (Added advantage): Aruba: ACSA / ACMP Cisco: CCNP (Routing & Switching / Wireless) Fortinet: NSE 4 Additional Requirements Availability for 24x7 escalation support Ability to travel to sites for critical implementations or escalations (PAN India) Strong documentation habits

We are seeking a skilled IT Project Manager to lead and deliver technology-driven initiatives across infrastructure, software, or digital transformation projects. The IT PM will be responsible for planning, executing, and closing projects, ensuring they are completed on time, within budget, and aligned with business goals. ** Required ** Strong knowledge of Agile, Scrum, and Waterfall methodologies Excellent communication, leadership, and stakeholder management skills Use tools like JIRA, Asana, or MS Project for task tracking and reporting Hands-on experience in cloud migration, cybersecurity, Network Operations, Security Operations, DevOps, FinOps **Preferred** PMP, CSM, or equivalent certification preferred ITIL?? 4 Foundation / Managing Professional Certified Information Systems Security Professional (CISSP) share me your Resume - Prashants7@chetu.com

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Business Advisory Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: Spanish - Proficient What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.You will be aligned with our Business Process Delivery. As the Support Center Query Controller responds to client and supplier requests (Tier 1) and operates in the functional aspect of a client Accounts Payable system and T&E system as well as the Accenture ticket tracking system. You should be proficient in the foreign language and use translation tools to meet the clients' needs. You should also have at least a B1/B2 certification from a recognized institution. The Foreign language team aids in translating process documents, reports and presentations from Foreign Language to English and vice versa, as required. The Support Center Agent acts on behalf of the client as main contact for supplier queries and answers questions regarding invoice payment status, remittance, T&E reports and reimbursements, researches and resolves non-complex problems/issues and escalates complex problems/issues. The Support Center Agent provides support for BSS Support Center customers and uses prescribed tools and processes for issue resolution. What are we looking for? Handle, research, and resolve phone and email inquiries for BSS Support Center customers regarding non-complex payment and T&E reimbursement issues Escalate issues as needed to other Accenture teams or customer contacts Develop strong working relationships to work effectively with these teams to achieve timely resolution Identify urgent and sensitive issues and inform and involve supervisor where required Document and update customer contacts and customer issues in the Ticket Tracking System Complete any follow-up work related to customer issue resolution. Answer questions, provide advice, and offer service to customers in a professional and courteous manner. Adhere to current understanding of policies and procedures, new products, services and processes of the client and the call center. Maintain acceptable attendance, punctuality, and respond to policy and procedures for communicating any schedule changes and preferences. Meet productivity and quality performance expectations as established by BSS Support Center management Focus on achieving defined KPIs and SLAs Conduct self-evaluations using quality-coaching tools to assess personal skill development and review results with Supervisors. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? Ability to perform under pressure Problem-solving skills Detail orientation Results orientation Commitment to quality Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Oracle Cloud Infrastructure Administration Good to have skills : No Function Specialty Minimum 3 year(s) of experience is required Educational Qualification : Any graduate Summary :As a Network Operations Representative, you will design specialist solutions in line with business needs. You will act as a service fulfillment and program SME, tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Your role will involve delivering business value to the project and working with clients on performance and process optimization. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Ensure timely resolution of network issues. Collaborate with cross-functional teams to troubleshoot and resolve network-related incidents. Monitor network performance and identify areas for improvement. Maintain network documentation and ensure accuracy. Assist in the implementation of network security measures. Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle Cloud Infrastructure Administration. Good To Have Skills:Experience with Network Analytics. Strong understanding of network protocols and technologies. Experience in network troubleshooting and performance optimization. Knowledge of network security principles and best practices. Additional Information: The candidate should have a minimum of 3 years of experience in Oracle Cloud Infrastructure Administration. This position is based at our Chennai office. An Any graduate degree is required. Qualifications Any graduate

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledge Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About the Company ZAGENO offers the largest life sciences lab supply marketplace. Our one-stop shop helps scientists, lab managers, and procurement leaders compare products, source alternatives, track deliveries, and communicate order statuses in real time, accelerating innovation by saving valuable time. Leveraging advanced AI, ZAGENO enhances supply chain resilience and makes the customer experience superior, seamlessly integrating with existing systems to boost productivity and make online shopping for research materials convenient, efficient, and reliable. We are committed to innovation, excellence, and fostering a supportive, and dynamic work environment. About the Role ZAGENO is looking for a DevOps Engineer. This is an amazing opportunity to positively impact the Product deployment, Infrastructure, Security and Compliance of a high-growth, high-potential B2B e-commerce marketplace that is focused on the life sciences market. In this role, you will be responsible for maintaining and improving ZAGENO s development and deployment environment and taking it to the next level for high velocity, high quality releases and updates. The successful individual will have a proven ability to collaborate with engineering and development leaders in deploying various environments, which can evolve and adapt to changes in a global business environment. This person will inherit established processes, find opportunities for improvement and drive updates via process, tools and automation changes to remove toil across the organization and environment. In this role you will: Enhance developer productivity and truncate software delivery timelines Should help provide Infrastructure and deployment abstraction for Developers and conduct Knowledge sharing for Tooling and Blueprints Build automated CICD setup using Trunk Based development approach using Github Actions Support all aspects of development and release pipelines and associated tools / capabilities, including providing tools/solutions as services to the development team per agreed upon SLA s. Work with stakeholders on Cloud Cost Optimization Provision new environments on demand using Infrastructure as Code (Terraform) Drive improvements to in place integration solutions (ex: Github Actions, Google CI, AWS,GCP) alongside debugging known issues Use configuration management and deployment solutions (Ansible, Terraform) to improve Infrastructure as Code use across the ZAGENO environment. Use best practices for deployment and operations of monitoring and observability solutions. Provide engineering development support for a distributed microservices / container-based B2B SaaS platform environment. Producing deployment, configuration, implementation documentation. About You: A computer science degree or a similar discipline 4-6 years of experience spanning Cloud Infrastructure architecture,CICD and network operations. Deep experience with Google Cloud Platform (GCP) infrastructure tools and experience with cloud infrastructure management and automation technologies. AWS cloud experience would be a plus. Excellent experience with designing & implementing CICD setup using Github Actions Excellent experience with Kafka (Confluent or open source) technology Experience with Enterprise Docker/Kubernetes container orchestration solutions Excellent programming skills and experience, using Python, Java, shell scripting, JSON for scripting, monitoring and automation. Demonstrable software infrastructure & configuration management experience using technologies such as: DataDog / Prometheus / Grafana / Elastic Logstask Kibana(ELK), JIRA, Git repositories, Red Hat Ansible/AWX, Terraform (Cloud or CLI), Spinnaker, Github Actions, FluxCD Excellent written and verbal communication skills. Excellent analytical skills. Structured thinking. Experience in coordinating cross-functional work teams up to task completion . Our benefits Working for a mission-driven business with a meaningful challenge with a positive impact on the scientific community A clear growth perspective A learning and development budget to enable your ambitions to grow professionally in your field A professional and dynamic team with a global vision and mindset An exciting, international working environment - we have more than 40 nationalities! We ve got your health benefits (medical, dental, and vision) Hybrid Work with 3 days work from office in our HSR Layout, Bangalore office Staying healthy and fit is essential - we cover a part of your gym membership! Holidays and flexible PTO Paid family leave A budget to improve your home office environment

A Network Engineer is required to join the India Deployment Team, responsible for the deployment and planning of the Bank s network infrastructure in the UK, Middle-East, Africa and India The team is responsible for the delivery and deployment of network/security projects and requests to enhance the client s infrastructure to meet current and future business demands:- The role may have, but is not limited to the following functions:Plan, manage and deploy technology changes to support DC servicesDeploy LAN infrastructure to support end user services requirementsIncludes patching schedules for facilities to cable network equipmentDiagrams for Network OperationsInventory management Create implementation plans for RFC s to a high level of detail Correctly document pre and post checks for change verification purposesUnderstand and document back out plans, clearly identifying back out points Identify points of no return Support the stability and uptime of essential services by planning changes with a documented best approach mind set Identify where changes can be complete with zero downtime to hosted services Plan and implement changes with a cost effective resource strategy Identify, understand and document change risks and mitigation tactics Identify, understand and document impact of planned technology changes, including documentation expected output from verification Document network estate for Operation Support and to support change planningMaintain infrastructure database Complete network diagrams to a high standard Peer review and validation of technical deployment plansProvide constructive feedback to peers to support change control requirement and maintain high standards of detail and quality offered by CACI Required skillsGood level of Cisco Routing & SwitchingStrong CCNP certification or equivalent experienceCertified in Network SecurityAbility to handle numerous separate projects concurrentlyA very organised individual Ability to work under pressure and to tight deadlines whilst maintaining attention to detail Analyse, review and understand network topologies Coordinate multiple projects, change management and governance efficiently working both independently and as a member of a team Good understanding of networking principles, Good documentation skills using MS Office suite and VisioGood customer facing skills with the ability to keep the customer informed at all times and understand their requirementsThis role is suitable for a Network Engineer who has at least 5 years as a Senior Project Engineer in a professional environment Desired skills (not essential)CheckPoint certification or equivalent experienceFortinet certification or equivalent experienceFirewall Migration experienceProxy Experience (Mcafee)

Role & responsibilities The Domain Support Specialist is responsible for the technical capability in Automated Operations running of Services. includes diagnosis, fast domain support, routine resource fulfillment, (on site) technical support, the coordination, management and execution of proactive and reactive maintenance activities and implementation of change request by focusing on the allocation, implementation, configuration, activation and testing of specific services or resources. Key Responsibilities Acts as the escalation point for activities demanding a level of technical expertise as a 24/7 capability hosted in Automated Operations. Actively monitor ticket queues to ensure timely response to tickets. Service KPI/Alarm Monitoring and Ticket Management for Ericsson and Huawei vendor. RF knowledge for 2G/3G/LTE/NR Understanding of Node alarms /events. Understanding of Radio KPI for each technology To ensure correct working methodology, escalation, and customer handling Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Escalation support for Service surveillance and (on-site) service. Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes. Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required. Guarantee that Ericsson delivers a technical solution in accordance with the agreed change request (specification) and in co-operation with the customer, assuring that changes are correctly implemented without causing any negative impact on the availability of the services. Candidate Prerequisites/ Expected Experience Degree/Diploma in Engineering preferably in Electronics, Computer science, IT or equivalent Understanding of Network Architecture in technologies of 2G, 3G, 4G & 5G RAN node working knowledge end to end (2G, 3G, 4G, 5G) with product BTS, RBS, ENODEB, BASEBAND, RNC multi-vendor Ericsson/Huawei. L1 Fault Management troubleshooting and alarms Clearing in the Network Good knowledge of operation and troubleshooting of multivendor telecommunication RAN equipments Ericsson/Huawei. Alarm Management for the assigned Network Services To investigate faults/cause related to system/network problems. To prioritize faults to meet SLA/WLA. RF knowledge for 2G/3G/LTE/NR Understanding and troubleshooting of Node alarms /events. To ensure correct working methodology, escalation, and customer handling Understanding of Radio KPI for each technology Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations. Focused on improvement of automated recovery. Excellent communication skills with good experience on customer/MSIP handling. 24*7 Operations working in shift. Knowledge of Performance KPIs like Accessibility, Retainability, Mobility, Availability, Integrity and other KPI. Analytical and synthesis capabilities Understand Machine Learning, Artificial Intelligence & Cloud technologies. Working knowledge of Scripting Preferred candidate profile from Telecom Industry