MX, Business Intelligence, Associate Manager

What kind of person are we looking for We are seeking a highly skilled and motivated Business Intelligence Assistant Manager to join us. The successful candidate will be responsible for overseeing data analysis, developing insights, and supporting business strategies through data-driven decision making. This role requires a strong background in BI analytics, excellent people managerial skills, and a deep understanding of fintech industry trends. What would you get if you worked with us You'll be closely working on problem statements and influencing decisions that impact 42 million merchants. While supporting merchant experience strategy & operations, youll own data visibility, dashboarding, insights & subsequent strategic decision making. By creating powerful narratives based on support data & ticket insights, youll help the merchant experience strategy & operations team to prioritize & achieve ambitious goals. What would you get to do in this role Be an integral part of the Merchant experience strategy team and define the critical metrics to understand MX performance. Monitor performance trends and do data analysis for any interventions done to improve merchant experience. Collaborate closely with the internal to merchant experience teams like process design, Product operations, operations, Automation, etc. to highlight problems/inefficiencies identified by right analytical problem statements. Own the entire insight generation and build narratives by working on deep, thorough analysis to provide unbiased answers on the identified problem statement. Also, come up with unidentified / unknown problem statements based on new data insights. These insights and decisions will be influenced based on your presentation of the evidence, backed by data-driven hypothesis Identify & help stakeholders prioritize improvement opportunities by co-owning experience & business metrics. Move past just being the "Data person" and contribute with individual thoughts on how to improve the critical merchant experience metrics.. Act like a business owner & leverage data to influence stakeholder decisions. Work with central analytics team to ensure that the dashboards are designed and built in a way that makes it easy for the teams to consume the data they need What do you need to have to apply for this position Minimum 3-5 years of analytics experience in relevant roles. Lead and mentor a team of data analysts, ensuring high performance and continuous development. Ability to manage multiple projects/BUs and priorities simultaneously. Present findings and insights to senior management and other stakeholders in a clear and concise manner. Collaborate with business units to understand their needs and provide data-driven recommendations to support strategic initiatives. Strong problem solving & analytical skills, followed by strong stakeholder management skills. Identify opportunities for process improvement and implement best practices in data analysis and reporting. Penchant for business & curiosity to understand how the product works Ability to clearly explain thoughts and ideas either verbally or in the written form. Candidates who are able to explain the story behind their analysis will find themselves at an advantage. Intuition for data and ability to handle big data sources. Strong working knowledge in Excel and visualization tools like PowerBI, Tableau, Qlik Sense. Ability to write complex queries on SQL to manipulate, consolidate multiple data sources for the purpose of dashboarding and analysis, is a pulse. Understanding of data-analysis languages such as R, Python and in core statistical concepts is good to have.