1996 Mpls Jobs - Page 22

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities -Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol-Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) -Network Configuration ManagementConfigure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.-Security ManagementImplement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures-Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them -Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures -Wireless Network troubleshooting for Cisco, Aruba, Juniper -ITIL Process – working experience of Incident, Change, Problem, Configuration management -Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience -Experience with one or more of network products:-Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) -SDWAN – Viptela, Silver peak, Versa, Aryaka -Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now -Understanding of network Load balancers F5, NetScaler, VMware AVI etc Preferred Skills: Technology-Network-CISCO technologies-CISCO Nexus Technology-Network-Switching Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Networking-Routing technologies Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Domain-networking-Cisco certifications

Job ID - 35643 Job Level - PT1 Core Job Location - Bangalore, IN Function - DIO Employment Type - Permananent Working Pattern - Hybrid Why we need this role We are seeking a highly skilled and detail-oriented Senior NMS/EMS Testing Engineer to lead the type approval testing of our network management solutions. The ideal candidate will have deep domain knowledge in Optical Transport (DWDM/OTN), Ethernet technologies, and IP networking, and will be responsible for ensuring robust, scalable, and high-performance NMS/EMS platforms. What will you do- Key Accountabilities Evaluate and Type Approve the NMS/EMS application based on Colt’s production requirements. Design and execute comprehensive test plans for NMS/EMS platforms across Optical, Ethernet, and IP domains. Validate FCAPS (Fault, Configuration, Accounting, Performance, Security) functionalities. Perform integration testing with network elements and simulate real-world network scenarios. Automate test cases using scripting languages (e.g., Python, Bash) and tools like Selenium or Robot Framework. Collaborate with development, Engineering, PLM, and Vendor support teams to track bugs, prioritize fixes, and ensure timely releases. Analyze logs, SNMP traps, and CLI outputs to troubleshoot and verify system behavior. Support Operations in production implementation Mentor junior testers and contribute to continuous improvement of testing frameworks and processes. What we are looking for- Skills & Experience Hands-on experience with NMS/EMS platforms and network element simulators. Strong understanding of Optical technologies (DWDM, OTN), Ethernet protocols, and IP routing (OSPF, BGP, MPLS). Proficiency in SNMP, CLI, Netconf, and REST APIs. Experience with test automation and scripting (Python preferred). Familiarity with network management standards and tools. Excellent problem-solving and communication skills. Qualifications: Bachelor's degree or global equivalent in a related field 8-10 years of relevant experience in NMS/EMS Testing Experience with high-availability systems, distributed architectures, and cloud-based NMS solutions. Roles and Responsibilities Software Engineering Specialist

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts. You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalate, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions. Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation. You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us. To thrive in this role, you need to have: Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits Advanced Certifications on at least one or two above mentioned technologies. Excellent planning and project management abilities, taking changing circumstances into account. Strong communication skills, with the ability to work across different cultures and social groups. Effective active listening skills. A client-focused approach, prioritizing their requirements and creating positive experiences. Adaptability to changing circumstances and the ability to work diligently when necessary. A positive outlook and the ability to work well under pressure. A bachelor's degree in IT/Computing or equivalent work experience. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Able to handle Fortinet SDWAN enterprise network independently. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP / NSE 3 or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitoring, technical and troubleshooting support and administration of firewall (FortiGate SD WAN) Ensure daily backup of Management servers and firewall. Troubleshooting access related issues due to firewall and IPS policies Prepare daily/weekly/monthly/half yearly/yearly compliance as per HSL requirement. Review monitoring alerts for the firewall for availability and performance using in-house deployed NMS tool Configure firewall/IPS/AV security policies on firewall. Modification/deletion/addition of rules/routes/policies as per requirements from HSL Provide audit evidence as and when required Assist OEM/HSL Project team in product upgrade/maintenance activities. Log analysis and reporting using native tool. Capacity management Incident management UAM and Firewall rule base review Change management process need to be followed. Service window for this engagement is 16/6 (two shifts) In absence of onsite resource, there should be an immediate replacement of the resource. Provision and configure FortiGate devices for SD-WAN functionality, including defining WAN links, VPN tunnels, and traffic shaping policies. Deploy and manage SD-WAN overlays to optimize network performance and reliability. Define and enforce traffic policies based on application types, quality of service (QoS) requirements, and security policies. Implement dynamic path selection and traffic steering rules to ensure efficient utilization of WAN links. Monitor the performance and health of SD-WAN links and devices using Fortinet management tools. Troubleshoot network connectivity issues, latency, and packet loss problems in the SD-WAN environment. Analyze traffic patterns and utilization statistics to identify potential bottlenecks and optimize network performance. Integrate security features such as firewall, intrusion prevention system (IPS), and web filtering with SD-WAN policies to ensure secure access to applications and data. Configure security policies to inspect and filter traffic at the WAN edge to protect against threats and vulnerabilities. Configure QoS policies to prioritize critical applications and traffic types over less important ones. Implement traffic shaping and bandwidth management techniques to ensure optimal performance for real-time applications like voice and video conferencing. Monitor network utilization and capacity trends to forecast future bandwidth requirements. Scale SD-WAN infrastructure to accommodate growing traffic demands and business needs. Maintain up-to-date documentation of SD-WAN configurations, policies, and procedures. Generate regular reports on network performance, uptime, and security events for management and compliance purposes. Implement changes to SD-WAN configurations following best practices and change management procedures. Coordinate with other IT teams to ensure seamless integration of SD-WAN changes with existing network infrastructure. End user support if any issue due to firewall policies. Support for DC/DR headend device for change management, daily operation,HW/SW upgrade, modification, maintenance activity and incident. Upgrade activity (hardware/software) need to be performed as per OEM recommendation for headend and branch devices. Closing of audit and VA points for headend and branch devices Support for existing inventory of fortigate appliances (Firewall, controller, AP, Analyzer) across DC,DR and branches. Coordinating and raise the case with ISP (MPLS/P2P/Internet) for link down/link flapping/high latency issue (Branch link and their hub DC/DR link) Coordinating with ISP for link configuration in the event of new link commissioning, link shifting, link bandwidth upgrade, change of service provider. (Branch link and their hub DC/DR link) Configuration of links on BGP/EIGRP/IGP and OSPF protocols Preparation of daily/monthly/quarterly link utilization report and publish to seniors Follow the change management process and generate the change ID before execution of any change Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Fortinet SDWAN certification or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Join our Team About This Opportunity Ericsson is currently seeking a dynamic Senior Engineer. The following work position / area/ specific functional skills are typically applicable to the Senior Engineer-SRF functional role. Good Technical Knowledge of the specific MPBN nodes i.e. Router/Switch/Firewall for Mobile Communication Understanding of all Processes, routines activities and stakeholder management. What You Will Do To ensure configuration/ upgrades / updates handling on various MPBN nodes. SDN and Python scripting knowledge. To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible. Execute system configuration related changes as per given access rights. To ensure EOE Processes are followed in the Workplace Configuration Change Planning: effectively plan to implement all Configuration activities related to routers (Cisco, Juniper, Ericsson, Huawei, Alcatel-lucent) & Extreme switches as per the network requirements. SDN and Python scripting knowledge. Integrating new node, reconfiguration of existing nodes, shifting of traffic etc. Upgrades & updates (router/switch/firewall) Defining firewall policies, opening port & configuring routing. Pre/Post change checks: to ensure that the configuration activity has been carried out properly without any impact on services, Pre/post activity checks and testing have to be done. You will bring Very Good configuration and troubleshooting expertise on IP Protocols (i.e. OSPF, ISIS, BGP, MPLS, BFD, VRRP). Hands on experience on solutions such as Cisco SDN. (APIC controller and ACI fabric). Good understanding on Nokia SDN ( Nuage) , NFV. Clear & detailed understanding of GSM/GPRS/WCDMA/LTE/IN Call flows Good exposure to Router/Switch/Firewall of MPBN nodes of Cisco / Juniper / Ericsson / Huawei / Alcatel-lucent. Understanding and awareness of switching. Qualifications: B.E / B.Tech. preferably in Electronics & Communications with relevant experience in IP networking & SDN. Relevant Experience: 4-8 years (relevant to IP Network & SDN) Working Hours: 24X7 Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: India (IN) || Noida Req ID: 769214

Job Title : Lead Automation Engineer (L3) Experience : 8+ years Location : Hyderabad (work from office) Shift : 4 pm to 1 am Notice Period : 30 days Job Description We are seeking a highly skilled and experienced Network Automation Lead to spearhead our network transformation initiatives. Key Responsibilities: Design and implementation of end-to-end network automation solutions. Develop custom scripts and tools to automate network provisioning, configuration, monitoring, and troubleshooting. 8+ years of hands-on experience in network engineering with at least 3+ years in network automation. Proficiency in automation tools and languages : Python, Ansible, Terraform, REST APIs, YAML/JSON. Experience with SDN/SD-WAN solutions (e.g., Cisco Viptela, Versa, VMware NSX). Deep understanding of routing, switching, firewalls, and network protocols (BGP, OSPF, MPLS, VLANs). Experience with network monitoring and telemetry tools (e.g., Prometheus, Grafana, Nagios, NetBox).

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be captured into the change record. Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift. Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management. Works with automation teams for effort optimization and automating routine tasks. Coaches Service Desk and L1 teams for technical and behavioural skills. Establishes monitoring for client infrastructure. Identifies problems and errors before they impact a client’s service. Leads and manages all initial client escalation for operational issues. Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals. Plans and executes approved maintenance activities. Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles. Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to) - Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). CCNP or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Moderate level of relevant managed services experience. Moderate level knowledge in ticketing tools preferably Service Now. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests. This role may also contribute to / support on project work as and when required. What You'll Be Doing Key Responsibilities: Monitors client infrastructure and solutions. Identifies problems and errors prior to or when they occur. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction. Investigates first line incidents assigned and identifies the root cause of incidents and problems. Fulfils approved requests following agreed procedures. Provides telephonic or chat support to clients when required. Executes approved maintenance activities including patching and configuration changes. Follows the required handover procedures for shift changes to ensure service continuity. Reports and escalates incidents where necessary. Ensures the efficient and comprehensive resolutions of incidents and requests. Proactively identifies opportunities for work optimization. Updates existing knowledge articles or creates new ones. Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities. May also contribute to / support on project work as and when required. May work on implementing and delivering Disaster Recovery functions and tests. Performs any other related task as required. Knowledge and Attributes: Ability to communicate and work across different cultures and social groups. Ability to plan activities and projects well in advance, and takes into account possible changing circumstances. Ability to maintain a positive outlook at work. Ability to work well in a pressurized environment. Ability to work hard and put in longer hours when it is necessary. Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting. Ability to adapt to changing circumstances. Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey. Additional skills proficiency such as (but not limited to): Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor. Academic Qualifications and Certifications: Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience). CCNA or equivalent certification. Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Required Experience: Entry-level experience or completion of the relevant intern program. Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization. Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.). Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure – good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally “figuring it out.” This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients. There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else. You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges – in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have! This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue. Your future at Kyndryl There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise- 5 + years of experience focused on network support, configuration, and implementation. Experience in core switching, routing, MPLS, and firewalls. Networking and security architecture and engineering support experience across local, regional, and global domains. Ability to effectively execute multiple IT projects and deadlines with limited supervision. Expert level Understanding of Network security technology. Troubleshoot skill for Complex incidents involving multiple devices of different OEMs. Configuration skill of Firewall, IPS, Antibots Assessing situation, identify problems and provide solutions. Planning, Designing, Implementing and Managing the different types of networks and security devices from multiple OEMs. Leadership and Management Skills. Preferred Technical and Professional Experience Application Centric Infrastructure (ACI) deployment and data center experience. Experience with design and implementing Software Defined Network (SDN) and large complex networks. Experience with protocols and technologies such as, BDP, OSPF, MP-FBP EVPN, VXLAN, or VPC. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! 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Job description Job Title: NOC Engineer – Level 2 (L2) / Level 3 (L3) Department: Network Operations Location: [Coimbatore] Reporting To: NOC Manager / Network Lead Type: Full-time, Shift-based (24x7 support) About the Organization We are a leading Class A Internet Service Provider (ISP) delivering Broadband, Dedicated Leased Line, and IPTV services to residential and enterprise customers across [region/country]. Our network is powered by MPLS, VPLS, GPON, and Metro Ethernet technologies to ensure high-availability, low-latency connectivity. Role Overview As a NOC L2/L3 Technician, you will be responsible for the monitoring, troubleshooting, escalation, and resolution of network issues related to IP/MPLS core, VPLS circuits, customer broadband issues, IPTV streaming, and leased line performance. You will work closely with the L1 team, field engineers, and network architects to ensure uptime and SLA compliance. Key Responsibilities L2 Technician Responsibilities: Monitor NMS/EMS platforms for alarms (Zabbix, SolarWinds, PRTG, etc.). Perform first-line diagnosis of MPLS/VPLS circuits, broadband DSL/GPON issues, and IPTV streaming problems. Coordinate with L1 and Field Support teams for onsite troubleshooting. Escalate unresolved issues to L3/NPE/engineering as per SLA timelines. Execute routine maintenance activities (port flaps, device reloads, etc.). Raise and manage tickets via tools like Remedy, Freshdesk, or ServiceNow. Perform basic router/switch checks using CLI. Maintain SLA and KPI, KRA Document and update SOPs for recurring issues. Technical Skills & Experience MPLS (LDP, RSVP, TE):Strong understanding VPLS/L2VPN:Strong hands-on OSPF, BGP:Advanced troubleshooting IPTV (Multicast, IGMP, QoS):Deep debugging GPON/OLT/ONT:Advanced config (optional) BRAS/BNG:Config and auth debugging Packet capture tools (Wireshark, tcpdump):Required NMS/EMS tools:Same Ticketing systems:Same Linux/CLI scripting:Bash/Python preferred 2–4 years of NOC/ISP experience CCNA / JNCIA or equivalent in Networking/Telecom/CS Bachelor's degree in Computer Science, Information Technology, or a related field. NOC or IT infrastructure environment, including 2+ years in a senior or L2 role. Knowledge and Skills: Advanced knowledge of network protocols and technologies. Strong troubleshooting and problem-solving skills. Experience with network security and firewalls. Ability to work with complex systems and applications. Excellent communication and collaboration skills. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Education: Bachelor's (Preferred) Experience: Computer networking: 3 years (Preferred) Language: English (Preferred) Work Location: In person

L3 Technician Responsibilities: Deep-dive troubleshooting of MPLS (LDP, RSVP-TE), VPLS, OSPF, ISIS, BGP, and IPTV multicast/unicast issues. Handle escalated incidents and high-impact outages including backbone failures, BGP flaps, IPTV unicast/multicast delivery issues. Handle escalated incidents for MPLS/VPLS (L2/L3 VPN) related issues. Configure and troubleshoot PE/CE routers, BRAS/BNG, and core aggregation switches. Perform traffic engineering, route leak analysis, and protocol optimization. Manage provisioning and testing of new leased lines and IPTV channels. Liaise with upstream providers and NLD/transit vendors. Perform firmware upgrades, network migrations, and backbone changes. Create and review low-level design (LLD) documents and MOPs. Mentor L2 engineers and conduct knowledge transfer sessions. Maintain SLA and KPI, KRA Technical Skills & Experience MPLS (LDP, RSVP, TE):Strong understanding VPLS/L2VPN:Strong hands-on OSPF, BGP:Advanced troubleshooting IPTV (Multicast, IGMP, QoS):Deep debugging GPON/OLT/ONT:Advanced config (optional) BRAS/BNG:Config and auth debugging Packet capture tools (Wireshark, tcpdump):Required Routers/Switches :Full config/debug NMS/EMS tools:Same Ticketing systems:Same Linux/CLI scripting:Bash/Python preferred Qualifications L3: 5+ years in NOC/Core Networking (ISP environment) CCNP / JNCIP / HCIP or equivalent Hands-on experience in MPLS/VPLS/IPTV Good documentation and RCA writing skills Soft Skills Strong communication (written and verbal) Analytical thinking and problem-solving Ability to work under pressure in 24x7 shifts Team player with mentoring ability (L3) Ownership mindset and customer focus Shift Schedule 24x7 rotational shifts (including night/weekend shifts) On-call duty during critical events (for L3) Reporting and Escalation L2 reports to NOC Supervisor / L3 team L3 reports to NOC Manager / Network Design team Responsible for RCA documentation and change approvals Job Types: Full-time, Permanent, Fresher Pay: ₹420,000.00 - ₹1,000,000.00 per year Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Morning shift Night shift Rotational shift Education: Bachelor's (Preferred) Experience: Computer networking: 5 years (Preferred) Language: English (Preferred) Work Location: In person

Knowledge of Nokia routers (7250 & 7750) Good Knowledge on working on MPLS, DDOS, SIEM, Firewalls shall be preferred. Good Understanding of Routing and Switching protocols like OSPF, BGP, MPLS, ISIS Understanding of TCP/IP and other networking protocols like DHCP/DNS/CDP/ARP etc. knowledge of LAN, WAN, Ethernet, TCP/IP networks, voice and wireless communications Good Communication and reporting Skills. Day to Day troubleshooting Initiate and track RMA cases for hardware failure and break fix. Link coordination with BSNL Interaction with OEM and customer on regular intervals Coordinate and Escalate with L2 for any critical issue impacting large number of users. Must be ready to work in shifts and travel as when required. Must be supporting L2 engineer in each and every activity. Analysis of Daily, Weekly and Monthly traffic reports and necessary actions to improve Network Quality. Work with onsite Field Engineer to remote in Devices to Configure and Troubleshoot.

Job Responsibilities: Configuring and monitoring firewalls, switches, and routers. Good Experience with Juniper devices. Deep knowledge of Spanning Tree, VLans, VTP. Good knowledge on various tunnelling technologies e.g., VPN, GRE. Upgrade, install and troubleshoot networks, networking hardware devices and software. Good experience in setting up and managing LAN and WAN environment. Knowledge of routing protocols like RIP, OSPF, VRRP, EIGRP and BGP. Maintain inventory of equipment and parts as well as documentation of vendor activities. Develop and document system standards for network devices. Willingness to work night shifts and provide backup support. Qualifications: Bachelor’s degree (or equivalent) in relevant field. 7+ years of experience in network engineering. CCNP (Cisco Certified Network Professional), CCDP (Cisco Certified Design Professional), or CCIE (Cisco Certified Internetwork Expert). Palo Alto Networks Certified Network Security Engineer (PCNSE). FortiGate and SonicWall certifications. Zscaler Certified Professional (ZCP) or other relevant cloud security certifications. JNCIP or equivalent Juniper certifications. CompTIA Security+, CISSP, or other industry-recognized security certifications. Required Skills: Cloud security, firewall management, and networking infrastructure. Extensive hands-on experience with Fortigate, Palo Alto Networks, SonicWall, and Juniper SRX firewalls and security appliances. Expertise in Zscaler, OpenStack, and Neutron cloud technologies, and integration with on-premises infrastructure. Advanced knowledge of networking protocols such as IPsec VPN, GRE, MPLS, BGP, OSPF, EIGRP, and VRRP. Experience with network monitoring tools like SolarWinds, Zabbix, or equivalent platforms. Deep understanding of Layer 2 and Layer 3 switching, including Spanning Tree, VLANs, VTP, and Ethernet LAN Switching. Expertise in network services such as DNS, DHCP, IIS, FTP, and their configuration and management. Proven experience in managing Windows Servers and Linux routing configurations. Strong troubleshooting skills and ability to resolve complex issues related to firewalls, routers, and network configurations. Configure and optimize site-to-site VPNs, remote access VPNs, and IPsec VPNs for secure communications. Perform firewall upgrades, patch management, and troubleshooting for performance and security enhancements. Provide 24/7 support for critical incidents and escalations, ensuring minimal network downtime and business continuity. Mentor junior engineers and provide guidance on advanced networking concepts, security practices, and troubleshooting. Collaborate closely with cross-functional teams (Security, Infrastructure, DevOps) to implement and maintain security controls across networks and cloud environments. About RTDS: Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing and Cloud Telephony. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our Mission: To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers. Our Vision: Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach. Our Brands: AceCloud: AceCloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes: Public Cloud Private Cloud Cloud GPUs Kubernetes Infrastructure as a Service (IaaS) AWS Services Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn more: https://acecloud.ai/ Ace Cloud Hosting: Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include: Accounting/Tax Application Hosting, Managed Security Services Managed IT Services and Hosted Virtual Desktop Solutions Learn More: https://www.acecloudhosting.com/ Key Highlights: Industry Experience: 15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees Data Center Partners: 10+ data center partners located across the USA, UK, and India Strategic Partnerships: Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions Accreditations and Memberships: ISO/IEC 27001:2022 Certified Registered with NASSCOM Member of the Internet Telephony Services Providers’ Association in the UK. Awards and Recognitions: Customer Service Department of the Year Stevie Award (2024) CPA Practice Advisor Readers' Choice Awards (2023) VMware Accelerating Cloud Provider Partner Award (2020) K2 Quality Award for Customer Satisfaction (2019) Great User Experience Award by FinancesOnline (2018) User Favourite Award by Accountex USA (2016) Contact Information Website: https://www.myrealdata.in

Educational Requirements Bachelor of Engineering,BCA,BTech,BSc,MTech,MCA,MSc Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys delivery team, your primary role would be to interface with the client for quality assurance, issue resolution and ensuring high customer satisfaction. You will understand requirements, create and review designs, validate the architecture and ensure high levels of service offerings to clients in the technology domain. You will participate in project estimation, provide inputs for solution delivery, conduct technical risk planning, perform code reviews and unit test plan reviews. You will lead and guide your teams towards developing optimized high quality code deliverables, continual knowledge management and adherence to the organizational guidelines and processes. You would be a key contributor to building efficient programs/ systems and if you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you!If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Skills: Domain Network Routing Switching, Network Security Applications, Network-Load Balancer- F5 Technical and Professional Requirements: Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol Network Configuration Management: Configure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices. Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures Wireless Network troubleshooting for Cisco, Aruba, Juniper ITIL Process working experience of Incident, Change, Problem, Configuration management Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Preferred Skills: Domain->Network->Data networking IP multicast Technology->Network->CISCO technologies->CISCO Nexus Technology->EUC-AppPackaging->Flexera AdminStudio Technology->EUC-Patching_and_Distribution->Altiris Technology->Infra_ToolAdministration-Others->Splunk Admin Technology->Infrastructure-Server Administration->Linux Admin Technology->Server-Virtualization->Vmware-ESX->Vmware

Job Summary: Responsible for operation and maintenance of the facilities and utility machineries which includes, Chillers, Heat exchangers, VRF, Makeup air handling units (AHU), House Vac system, Pumps, Vacuum pumps, Wet scrubber, Compressed air systems, Pumps and associated accessories. Ensuring 100% uptime of facility and utility machineries, addressing any mechanical related issues, planning and execution of the planned/unplanned maintenance, maintaining records for all the activities. Providing guidance to the technician on day-to-day activities and should be ready to attend the shift-based operation per business requirements and daily reporting to the technical managers. All time audit readiness Responsibilities: 100% uptime for all the facilities and utility machineries, also responsible for operation of utilities 24x7. Should have good documentation skills. Responsible for operation and adjustment of equipment per facilities requirement. Frequently training and guiding operators and workers on maintenance related activities. Daily tracking and monitoring of equipment performance. Responsible for preparation and updating equipment master list as and when required. Preparation of maintenance calendar for the equipment based on the manufacturer recommendations. Preparation of SOP and Work instructions as per the OEM requirements. Performing planned and unplanned maintenance for the equipment by coordinating with respective users. Maintaining PM, AMC and other maintenance related records for the equipment. Coordination with the external vendors for the OEM dependent activities (AMC). Preparation and maintenance of the critical spares for the machineries as per the OEM recommendations. Verification and maintenance of water generation and storage systems. Quick problem solving and finding root cause for the problems. Reducing MTTR and MTBF for the machineries. Finding root cause and implementing the CAPA for the failures. Ensuring safety, adherence to the procedures and policy. Supporting for the cross functional team. Monitoring technicians performance and providing guidance as and when required. Daily reporting to respective manager. Should have knowledge on GMP. Responsible for Energy conservation, validating and implementing suggestions. Reporting unsafe act and conditions to reduce the incident in the workplace. Kaizen and 5S Skills: Strong knowledge in Operation and maintenance of the utility and facility equipment. Ability to guide the team as and when required. Good communication skills and agile. Should have strong knowledge in electrical machineries like MAU(AHU),Pumps, Chiller ,Cooling tower, vacuum pump, Heat exchangers, VRF, Compressor, plumbing system. Qualification: BE mechanical engineer with 4-6 years of experience in manufacturing /process industries.

Skills And Competencies 10+ years of experience in global network support team Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence. Effective people leadership, talent development and management. Proven technical leadership in major incident recovery and mitigation of service. Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF Understanding core Networking concepts Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics). Network security: Understanding of network security principles and practices, including access control and information transfer policies Knowledge on Python, Ansible, Stackstorm is a plus Proven technical leadership investigating complex issues and performing corrective actions, track record in leading major incident recovery. Highly impactful problem-solving skills and attention to detail. Experience working with ITSM systems such as ServiceNow. Customer focused & solutions driven Exceptional written and verbal communication skills. Education Proven hands-on network engineering experience CCNP or higher (CCIE and/or CISSP highly valued) Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS) Solid understanding of the OSI or TCP/IP model Hands-on experience with monitoring, network diagnostic and network analytics tools Responsibilities Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence. Manage Moody’s Hybrid Cloud Infrastructure Operations by leading team that spans across countries in a “follow the sun” model. Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets. Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes. Co-ownership of global risk & control program execution to de-risk Windows and Core Infrastructure. Joint responsibility of Disaster Recovery procedures and exercises with application and service management. Contributes to technology roadmaps by partnering with Engineering and Architecture functions. Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services. Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner. Participate in rotational weekend shifts OR on-call and provide after-hours support. Execute hiring and people strategy for the TSG organization across capability centers Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities. Ensure the team understands, accepts, and supports TSG goals and objectives. Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination. About The Team The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks.. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.

Job Locations - Bhopal, Jammu, Dehradun, Bihar, Bangalore, Mohali, Delhi NCR Qualifications - B.Tech/B.E. in Computer Science, Electronics, or Telecommunications. Certifications like CCNA, MCSA are preferred. Job Description:- Field Network L1 Support - Visit field locations to diagnose and resolve LAN and WAN issues. Replace faulty cables or devices. Assist in setting up network endpoints. Network Core L1 Support - Assist in monitoring backbone traffic. Perform basic diagnostics on core switches and routers. Support L2 engineers in troubleshooting. Infra Server L1 Support - Perform routine server maintenance. Apply patche, and monitor server health and performance metrics. Security Helpdesk L1 Support - Update antivirus definitions. Manage basic firewall rules Control user access permissions. Application Helpdesk L1 Support - Provide basic troubleshooting for application errors. monitor application performance Support end-user queries.

You’ll be Responsible for? Design, implement, and maintain network architectures, including LAN, WAN, MPLS, VPN, SD-WAN, and cloud networks. Configure and optimize network services, including BGP, OSPF, EIGRP, VRRP, HSRP, and QoS. Deploy and manage security solutions such as NGFWs (Next-Generation Firewalls), IDS/IPS, SSL/TLS inspection, and NAC (Network Access Control). Configure and troubleshoot enterprise-grade network devices such as Cisco Nexus, Cisco ASA, Palo Alto, Fortinet, and F5 load balancers. Implement advanced network security measures, including Zero Trust architecture, Micro segmentation, and SIEM integration. Collaborate with DevOps and Cloud teams to design and deploy cloud-based networking solutions in Azure. Conduct network capacity planning and traffic analysis using tools like Wireshark, SolarWinds, PRTG, and NetFlow analyzers. Develop and maintain network automation scripts using Python, Ansible, or Terraform. Provide technical leadership in incident response, root cause analysis, and disaster recovery planning. Ensure compliance with industry standards such as ISO 27001, NIST, and PCI-DSS. Maintain detailed network documentation, including topology diagrams, configuration standards, and operational procedures. Lead and mentor junior network engineers and provide training on emerging network technologies. You’d have? Bachelor’s degree in computer science, Information Technology, or a related field. 8 to 10 years of hands-on experience in network architecture, administration, and security. Strong knowledge of enterprise networking protocols such as TCP/IP, BGP, OSPF, MPLS, VXLAN, and LISP. Expertise in network security tools such as Cisco ISE, Palo Alto Panorama, Forti Manager, and SIEM solutions. Experience with cloud-native networking technologies including VPC Peering, Transit Gateway, AWS Direct Connect, and Azure ExpressRoute. Proficiency in network automation and scripting using Python, Bash, Ansible, and Terraform. Familiarity with SDN technologies, including Cisco ACI, VMware NSX, and OpenFlow. Hands-on experience with wireless networking solutions, including Cisco Meraki, Aruba, and RADIUS authentication. Strong troubleshooting and analytical skills for diagnosing complex network issues. Excellent communication, documentation, and presentation skills. Industry certifications such as CCNP, CCIE, JNCIP, JNCIE, PCNSE, or equivalent are highly desirable. Why join us? Impactful Work : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry. Tremendous Growth Opportunities : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees. www.tanla.com

The Role Of Cloud Network Engineer Includes Scaling cloud services to growing businesses. Troubleshoot any issues which may arise. Liaising with companies to determine growth plans. Monitoring usage of cloud network. Implement effective security strategies on networks. Build CICD pipeline for Infrastructure as a Code and Network as a Code, based on Ansible, Terraform, AWS cloud formation and Azure Resource Manager template. Responsible for the configuration and support of backbones connection over DirectConnect (AWS), ExpressRoute (Azure), and an array of direct BPE connection handled over CSR1000. Utilize approved tools to verify and take required action on events aggregated from network monitoring tools and Web Application Firewall. Responsible for solving network connectivity issues, adding/modifying NAT entries and firewall rules to enable connectivity. Provide network configuration support and document client requirements. Work with clients to ensure that data flow diagrams are accurately completed to provide exact network connectivity. Coordinate required changes working alongside other network and firewall teams. Support Cloud Architects to provide operations and migration services that allow organizations/clients to style the availability and delivery of cloud computing services following business and technical requirements. Responsible for the upgrade, installation, and configuration of monitoring solution for AWS, Windows, and Linux servers. Provide report on current infrastructure status and plan for future usage. Working closely with managers on new and existing projects and gain a comprehensive understanding of their environments. Minimum Qualifications For Cloud Network Engineer Minimum of 2 years of experience in AWS VPCs, AWS Firewalls, or other Cloud Network related services. Knowledge of IaC: Ansible, Terraform, AWS Cloud formation, Azure RM template. Solid understanding of client/server, networking, and Internet technologies. Knowledge of networking technologies such as TCP/IP, BGP, OSPF, MPBGP, MPLS VPNs, VxLAN, Multicast. Knowledge on Cloud Networking and Security best practices: Public (AWS and Azure) and Private (Kubernetes) Cloud Technologies is desirable. Experience with Linux networking configuration and tuning. Knowledge of network automation.