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3.0 - 6.0 years
13 - 15 Lacs
Hyderabad
Work from Office
Summary Position Overview / Profile Summary : Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e. g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working. About the Role Location Hyderabad #LI Hybrid About the Role: Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e. g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working. Key Responsibilities: The Process Mapping Specialist is responsible supporting seamless US run state through a high degree of change. Analyzes change proposals, identifying impact to each step of a process, including the inputs, outputs, and activities involved. They gather relevant information about the process, create process maps, and identify opportunities for improvement Exhibit expert knowledge for each role in the process, with ability to articulate objectives and empathize to articulate potential impacts of change to the Training & Comms team, supporting successful adoption Identify areas for improvement, and facilitate communication and collaboration among stakeholders The Marketing Operations BA will execute assigned operational tasks and activities according to the MO Channel Governance Roadmap, assigned to particular projects based on business priority Enable the timely publishing of playbooks and role-specific deliverables with handoff to the Training & Comms team for delivery to internal and advertising agency stakeholders Executed with high quality, precision and in compliance with relevant compliance, commercial, and operating policies/principles. Translate technical capabilities into business processes and competencies for modern content creation, production, and publishing (incl modular content, DAM, SharePoint, etc. ) Participate in daily SCRUM meetings, deliver opportunities for improvement, and with the ability to execute independently Essential Requirements: 7-year BA/BS degree or equivalent Process Management, Engineering, or certified Project Manager Agile or SCRUM Master conversant, certification a plus Marketing technology product familiarity Web/Drupal, SFMC, Veeva CRM, Social, Paid Media. Digital Trust, etc All Office Applications Miro, Whiteboard, Visio, MS Power Apps, Power BI, SharePoint US Content Approval Process requirements Fluency in English Language Available until noon EST M-F Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage . Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:
Posted 1 month ago
1.0 - 4.0 years
6 - 9 Lacs
Bengaluru
Work from Office
FireBolt is looking for Customer Success Manager to join our dynamic team and embark on a rewarding career journey We are looking for a customer success manager who can provide ongoing support to our clients and network with them The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials ResponsibilitiesEstablish clear client retention goalsPromote the value of the productPromote value through customer experienceReview customer complaints and concerns and seek to improve the customer experienceRequirementsA successful CSM should have strong communication and relationship-building skills They should also be analytical and data-driven, with the ability to use data to identify trends and opportunities for improvement They should be customer-focused and results-oriented
Posted 1 month ago
18.0 - 26.0 years
50 - 60 Lacs
Bengaluru
Work from Office
Job Description - Dealer Visit, Market Mapping, Increase In Brand Visibility, Awareness, Sales, Collection, Marketing Responsible for achieving Sales Targets. Planning, motivating and coordinating the dealerships management through leadership and solid business practices. Must have exposure of B2B & B2C. Supporting the dealers for secondary sales, Candidate should be able to handle Business Development, new client acquisition, Customer Support, Tender bidding, Key account management and other responsibilities. Strong Interpersonal Skills and has the ability to build and maintain good rapport with customers. Handle Techno-commercial discussions. Work with senior management to define and execute sales plan for outreach to end users to pull maximum sales. Responsible for meeting the targets of the organization through effective planning and budgeting. Develop a rapport with new clients, while providing sales support that will continually improve the relationship. Analysing latest marketing trends and Manage marketing operations. Conceptualising & implementing sales promotional activities, Identifying & developing new streams for long term revenue growth Understanding the clients requirements and Maintaining relationships with them and monitoring sales activities in the assigned area, Skills - Proven track record & leadership qualities, effective communication, strong inter-personal skills, sound commercial acumen, analytical ability and pleasing personality are essential.
Posted 1 month ago
4.0 - 9.0 years
6 - 11 Lacs
Mumbai
Work from Office
About Affinity Affinity is pioneering new frontiers in AdTech: developing solutions that push past today s limits and open new opportunities. We are a global AdTech company helping publishers discover better ways to monetize and enabling advertisers to reach the right audiences through new touchpoints. Operating across 10+ markets in Asia, the US, and Europe with a team of over 450 experts, we are building privacy-first ad infrastructure that opens opportunities beyond the walled gardens. Role: Manager, Marketing Operations Work Location: Mumbai (Malad) About Role: We are looking for a Marketing Operations professional to join our team as an Individual Contributor at our Mumbai (Malad) office. This role is critical in driving system integrations, CRM implementation, and marketing data visibility across Affinity s multiple business units. You will play a key role in integrating internal systems with HubSpot, managing CRM migrations (from platforms like Pipedrive or Salesforce), and setting up attribution models, dashboards, and reports aligned with business goals. The role demands strong CRM expertise, hands-on implementation experience, and a passion for building scalable, data-driven marketing infrastructure.You will also work closely with cross-functional teams to train and support the sales function in effective CRM usage, ensuring seamless operations and accurate performance tracking across the board. Roles & Responsibility: Integrate internal systems with HubSpot. Set up and implement attribution models in alignment with management s requirements. Assist in setting up reports and dashboards according to stakeholders needs and requirements. Train and support sales teams in the effective use of HubSpot. Provide ongoing support and guidance to address any issues and ensure smooth operation. Troubleshoot, identify, and fix errors. Manage the integration of Internal Business Unit in the CRM (Pipedrive) with HubSpot. Train the CRM Internal team on operations. Required Skills: Great communication skills - oral and written - in English. Proven experience of at least 4Years in CRM migration and implementation with HubSpot. Experience with any one CRM systems such as HubSpot, Salesforce, Zoho CRM, or Pipedrive will be an added advantage. Operated in B2B sales environments comparable in size to Affinity. Comprehensive understanding of multi-business ad network environments. Proficiency in integrating various internal systems with CRM platforms. Excellent analytical, troubleshooting, and problem-solving skills. Experience in training and supporting sales teams. Strong communication skills.
Posted 1 month ago
6.0 - 12.0 years
8 - 14 Lacs
Pune
Work from Office
Senior Product Manager - Technical Overview Marketing Technology Solutions (MarTS) is building cutting-edge, intuitive, intent-driven marketing products to empower our customers, generate high-value leads and fuel the Mastercard brand. We are a part of the Corporate Technology Solutions Group Mastercard Technology business unit that powers the customer technology backbone of Mastercard. MarTS operates at the center of marketing, business, product, and technology, and brings to life marketing strategies and helps to pave the way for new ones that power our growth. This product manager would be focused on supporting our Marketing Operations business partners, helping to drive the roadmap and product backlog for our instance of Salesforce Marketing Cloud. The ideal candidate has a strong background in managing Salesforce, capturing and prioritizing product requirements and leading migrations to ensure seamless integrations. Senior Product Manager - Technical would be responsible for the following activities: Defines roadmap objectives, derived from business needs, regional market opportunities, and technology trends Using the Working Backwards method, decomposing business requirements and customer experiences into features and user stories that drive the product roadmap Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind business requirements Effectively articulating requirements with engineering teams and business partners Acts as the voice of the business customer and accountable for the product roadmap Responsibilities Coordinates across stakeholders to collect and identify feature-level development opportunities Elicits and decomposes business requirements into user stories and technical requirements Contributes to defining the product roadmap, prioritizing the backlog while defining the acceptance criteria for user stories Recommends trade-off decisions on product features /backlog items based on data/insights Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by engineering teams Makes use of user research, metrics and competitive analysis to understand the product and business needs and to inform the backlog Coordinates with interdependent teams on product requirements Works closely with design on the user experience Continuously monitors feature development adjusting throughout implementation as needed Reviews product demo against acceptance criteria for the feature set Prepares launches and monitors product performance, adoption, and operational health for feature sets Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature Stays aligned with GTM plans for the feature set Identifies issues that will keep the product features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues All About You Passion for marketing and driving customer impact A curious problem-solver, who uses both quantitative and qualitative methods to inform decision making Ability to collaborate with cross functional teams such as engineering, design, and internal business stakeholders Ability to articulate requirements to engineering teams Influence skills to drive results Experience in product management and creating features that make an impact
Posted 1 month ago
0.0 - 5.0 years
40 - 50 Lacs
Mumbai, Navi Mumbai
Work from Office
Senior Vice President Marketing - Real Estate Industry - CBD Belapur Opening: 1 Nos. Job ID: 110887 Employment Type: Full Time Reference: Work Experience: 15.0 Year(s) To 20.0 Year(s) CTC Salary: 40.00 LPA TO 50.00 LPA Function: Marketing / Advertising / MR / PR Industry: Real Estate/Property Location: Navi-mumbai Posted On: 20th Jun, 2025 Share On WhatsApp Share LinkedIn Share Facebook Share Twitter Job Description: Job Description: We are seeking a dynamic and visionary Senior Vice President Marketing to lead and scale our national and international marketing engine. This role will be at the strategic heart of the organization s growth mandate, with full ownership of the performance marketing ecosystem across India and the GCC. The ideal candidate brings a blend of strategic foresight, hands-on executional expertise, cross-border market fluency, and stakeholder gravitas. This individual will be responsible for designing scalable lead-generation models, managing multi-crore budgets, and delivering quantifiable business outcomes by building a world-class marketing organization. Reports To: Chief Executive Officer (CEO) Key Responsibilities: Growth & Performance Marketing Leadership: Develop and own the full-funnel performance marketing blueprint for customer acquisition, engagement, and retention across all paid and owned channels. Drive cross-channel marketing strategies using a data-driven approach, encompassing Google Ads, Meta, YouTube, programmatic, SEO/SEM, affiliate, referral, influencer, and content-based lead generation. Introduce predictive marketing models, AI-driven campaign optimization, and marketing automation solutions to improve targeting efficiency. Consistently track, analyze, and optimize performance metrics such as CAC, CPL, CPQL, ROAS, LTV, and channel attribution. Set and exceed quarterly lead generation goals aligned with topline revenue targets, ensuring a scalable marketing architecture is in place. Market Intelligence & Consumer Foresight: Establish a competitive intelligence framework to monitor real-time market trends, customer behavior, and competitor strategy in India and the GCC. Commission regular consumer research studies to support segmentation, personalization, and campaign positioning. Identify white spaces and emerging demand trends to guide product-market fit and regional expansion strategies. Convert data insights into compelling narratives that influence product, pricing, and sales decisions at the leadership level. Executive Stakeholder Management: Operate as a strategic partner to the CEO, CXOs, and business unit heads in shaping marketings contribution to enterprise growth. Liaise with investor relations, product leadership, and business finance teams to align marketing metrics with enterprise KPIs. Represent the marketing function in board meetings, strategy reviews, and investor discussions. Drive cross-functional collaboration with Sales, Tech, Product, and Ops to ensure lead-to-revenue alignment. National & Cross-Border Marketing Ownership: Lead marketing efforts across Tier 1 and Tier 2 Indian cities and GCC regions, including UAE, Saudi Arabia, Qatar, and Oman. Design regional GTM strategies by tailoring content, creatives, media mix, and lead-gen methods to reflect local cultures and buyer personas. Establish market-entry frameworks for new GCC locations, backed by feasibility studies and demand mapping. Build a regional network of channel partners, marketing agencies, and brand collaborators to localize impact. Budgeting, ROI Governance & Operational Excellence: Lead end-to-end marketing budgeting, planning, and ROI forecasting with strict governance on cost vs. acquisition metrics. Continuously evaluate marketing investment efficiency, reallocate spending based on dynamic performance insights, and course-correct swiftly. Implement MarTech tools and dashboards for real-time visibility across acquisition pipelines, campaign performance, and ROI benchmarks. Ensure audit-ready documentation, performance reviews, and cost discipline across all marketing functions. Team Leadership & Capability Building: Build, mentor, and scale a high-performance marketing team across performance, creative, analytics, and regional marketing roles. Foster a culture of innovation, accountability, experimentation, and speed. Deploy internal capability-building programs to upskill team members in advanced performance marketing techniques and cross-market strategy. Create succession plans and organizational design frameworks to support future growth and international expansion. Gender Female Candidate Profile: 15 20+ years of experience in performance/growth marketing, with at least 5 years in a senior leadership or CXO-equivalent capacity. Proven success in leading large-scale marketing operations across India and international markets, preferably in real estate, fintech, edtech, or high-ticket B2C categories. Deep understanding of marketing funnels, channel performance mechanics, attribution models, and lifecycle marketing. Strong experience in G CC marketing strategy, consumer segmentation, media buying, and regional marketing partnerships. Hands-on expertise in using platforms such as Google Ads, Meta Business Suite, LinkedIn Campaign Manager, HubSpot, Salesforce, and marketing automation suites. An MBA/PGDM from a Tier 1/Tier 2 institute is preferred. What We Offer: A seat at the executive leadership table with the opportunity to architect the marketing roadmap of a high-growth organization. Complete ownership and empowerment to build and run a performance marketing engine across geographies. Collaborative and fast-paced work culture with high visibility and impact. Exposure to investor networks, strategic planning forums, and international markets. Key Skills : Digital Marketing Brand Marketing Performance Management
Posted 1 month ago
3.0 - 5.0 years
1 - 5 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Quality AnalysisQuality AuditingService Quality ManagementHTML5Hyper Text Markup Language (HTML)Ability to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
11 - 15 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Customer Insight & Marketing Analytics Designation: Campaign Strategy Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do As an Insights analyst you will play a pivotal role in driving data-driven marketing strategies. You will be responsible for analyzing marketing data, identifying trends, and providing valuable insights to optimize marketing campaigns, improve customer targeting, and enhance overall business performance. This role involves collaborating with cross-functional teams and deriving key insights from data and create a coherent story to answer business questions. What are we looking for Experiencein CRM, Digital campaign and content analysis, insights & reporting Working knowledge of SQL, Tableau, Power BI, Qliksense, Python or R Good knowledge of excel Experience in marketing analytics, data analysis, or a similar role. Strong problem-solving skills and attention to detail. Good communication skills with ability to manage client-facing responsibilities Ability to work with and lead large globally networked and virtual teams Ability to wrangle data to generate meaningful insights to answer key business questions Ability and experience in storytelling with data and create a coherent story to answer business questions Strong experience on storytelling using PowerPoint An understanding of Marketing KPIs Certification in Adobe/Google Analytics or data visualization tools Understanding of technologies & principles required for implementation of AB Test Roles and Responsibilities: Analyze marketing data from various sources to identify key insights and trends. Transform data into actionable insights and recommendations to serve as valuable inputs for marketing strategies, campaign optimization, customer segmentation and data-driven business decisions Create and maintain regular reports and dashboards to track marketing KPIs and communicate performance to stakeholders. Monitor industry trends and competitor performance to identify opportunities in existing projects to cross-sell and expand delivery scope Use data visualization tools to present insights in a clear and concise manner to both technical and non-technical stakeholders. Liaise with onshore and in-market analytics leads for project plan execution Analyze trends in data to arrive at conclusions and ability to perform deep-dive analyses to study root cause for such trends Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Creative Design Designation: Media & Graphics Design Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Design and Development of Presentations:This is the primary function. Take content (text, data, charts, etc.) and create visually engaging slides that are clear, concise, and professional. Visual Storytelling:Craft a narrative through the presentation, using visuals to support the speaker s message and guide the audience. Branding Consistency:Ensure that presentations adhere to the company s brand guidelines, including logo usage, color palettes, fonts, and overall style. Data Visualization:Transform complex data into easy-to-understand charts, graphs, and infographics. Template Creation and Management:Develop and maintain presentation templates for consistent branding and efficient creation of future presentations. Animation and Transitions:Add subtle and effective animations and transitions to enhance the presentation s flow and visual appeal. Image and Icon Selection:Source and select high-quality images and icons that complement the presentation s content and message. Proofreading and Quality Control:Meticulously review presentations for errors in grammar, spelling, punctuation, and visual consistency. Collaboration:Work closely with clients or internal teams to understand their needs and objectives for the presentation. Meeting s:Manage time effectively to ensure that presentations are completed on timeMinimum Qualification of Graduate (12+3), preferably degree in Design / Communications / Visual Design (added advantage) 2+ years experience in PPT Designing skills Good to have the certifications Adobe CC, Graphic Design What are we looking for Microsoft PowerPointAdaptable and flexibleAbility to perform under pressureAgility for quick learningWritten and verbal communicationAbility to meet deadlinesPossess strong technical skills including Excel, Word, PowerPoint, Photoshop, Illustrator, and InDesign (Adobe Creative Cloud) Excellent English verbal & written communication skills Self-motivation and the ability to work under aggressive timeline is must Ability to shift project priorities quickly & change in design direction Autonomy in balancing day to day workload, priorities, and schedule is expected. Flexibility to work in work shifts or shifts as required Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
1.0 - 3.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Bus & Technology Delivery Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designThe planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result. What are we looking for Customer Support OperationsProblem-solving skillsAgility for quick learningAbility to work well in a teamDigital Marketing Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
5.0 - 8.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Customer Insight & Marketing Analytics Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Loyalty Advisor will be responsible for driving the development and execution of customer loyalty programs, focusing on strengthening customer relationships, enhancing brand loyalty, and increasing customer lifetime value. This role requires a combination of strategic thinking, customer insights, and operational excellence. The advisor will work cross-functionally with marketing, data analytics, and customer service teams to design, implement, and monitor loyalty initiatives that engage customers, foster brand advocacy, and drive business performance. What are we looking for Technical Skills: Customer Relationship Management (CRM) Systems:Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar tools) to track and analyze customer data and interactions. Digital Marketing Tools:Familiarity with digital marketing and loyalty program software, including email automation platforms, mobile apps, and reward management systems. Project Management:Proven ability to manage multiple projects simultaneously, ensuring timely delivery and alignment with business objectives. Core Competencies:Customer-Centric Mindset:Strong focus on delivering superior customer experiences and fostering long-term loyalty. Analytical Thinking:Ability to interpret data and customer feedback to drive decision-making and program enhancements. Communication Skills: Excellent verbal and written communication skills, with the ability to influence stakeholders and collaborate effectively across departments. Problem-Solving:Strong problem-solving skills to identify challenges and develop effective solutions. Attention to Detail:High attention to detail, ensuring accuracy in customer communications, reports, and program elements. Innovation & Creativity:Ability to think outside the box, bringing fresh ideasExperience:3-5 years of experience in customer loyalty, CRM, or marketing roles, preferably within a large-scale consumer-focused organization. Proven track record in managing loyalty programs or customer engagement initiatives, with a demonstrated impact on customer retention and satisfaction. Experience working with cross-functional teams to execute integrated campaigns and loyalty strategies. Knowledge of the energy sector or other customer-focused industries is a plus but not essential. Education:Bachelors degree in Business, Marketing, Communications, or a related field. A Masters degree in Business Administration (MBA) or Marketing is an advantage. Additional certifications in digital marketing, customer experience, or CRM platforms are desirable. Roles and Responsibilities: Loyalty Program Management:Oversee the day-to-day operation and continuous optimization of loyalty programs, ensuring alignment with business objectives and customer needs. Customer Engagement:Develop and implement personalized customer journeys to drive engagement through loyalty channels, utilizing insights from data analytics to enhance offerings. Strategic Planning:Contribute to the strategic direction of loyalty initiatives, recommending new programs or modifications based on market research, customer behavior, and competitor analysis. Cross-Functional Collaboration:Work closely with marketing, data analytics, sales, and customer service teams to ensure seamless execution of loyalty campaigns and initiatives. Performance Tracking & Reporting:Monitor key metrics such as customer retention, participation rates, and ROI. Provide regular reports and insights to leadership on program performance. Customer Feedback & Continuous Improvement:Gather customer feedback, identify pain points, and suggest improvements to enhance the customer experience with loyalty offerings. Compliance & Data Security:Ensure all loyalty program activities comply with data protection and privacy regulations (e.g., GDPR) while maintaining high standards for customer confidentiality and security. Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Operations Management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Team Lead What are we looking for 10 to 15 years of experience5-7 years of experience in the ITES industry and in program management and leading teams of 30+ ResourcesExceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategyKnowledge on any CMS, Website publishing, HostingFlexible working in shiftsCertifications ITIL, SixSigma, PMP, Digital Marketing Roles and Responsibilities: FINANCE:Responsible for monitoring and optimizing/improving the companys CCIs, costs and minimizing the impacts of revenue risks such as booked not staffed positions. Responsible for teams time tracking impact in budgets (overruns, re-estimations, change orders, allocations and risks).CLIENT:Coordination and delivery of SOWs/LOEsSet up of travel arrangements (client visits and Accenture on-site visits) Manage escalation and incidents processes (E2E)Manage customer satisfaction (define indicators, apply data collection process, analysis and take corrective and preventions actions)Identify business growth opportunitiesEnsure account continuity based on set metrics / SLAs / KPIs (performance)Define, implement and manage reporting structureManage team structure and allocationsRESOURCES:Manage/Lead a set of teams/accounts providing leadership, guidance and organization to the projects under his/her command. Define and evaluate direct reports business objectives (PA Process)Follow up on team members defined career path and professional growth opportunities. Define, implement and follow up on teams training program First point of escalation for resources internal conflicts / incidentsPROCESSES:Delivery Manager must be on a constant effort to make its channel more efficient and productive, this is a required trait for any Delivery Manager in the company, as they will have close contact to the teams and the clients satisfaction. Responsible completeness, quality and timeliness of all client deliveries. Implementation, continual improvement, and ensure utilization of teams SOPs. Provide AM team with proper sales support (technical approach and samples/case studies). Support to E2E recruiting and staffing processes (hiring manager) Qualification Any Graduation
Posted 1 month ago
3.0 - 8.0 years
3 - 7 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Analyst Qualifications: Any Graduation Years of Experience: 3 -5 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Junior Campaign Engineer What are we looking for Candidate should be a graduateMinimum 3 years experience in Email/Campaign Management required. Strong analytical knowledge in the marketing space. Impeccable time management Project and Client (Brand team) management experience is a must. Demonstrated ability to understand customer needs and requirements; ability to proactively engage customer in the course of project management. Strong verbal and written communication skillsExcellent customer service skills and experience in customer facing role. Able to work in a highly dynamic environment and able to multi-task. Intimate knowledge of Campaign Management Best Practices and trends. Basic Knowledge of how a Database works which can be leveraged for Campaign Management is a must. Minimum 2 years working experience in SFMCKnowledge of SQL and JS desirable Roles and Responsibilities: Individual will be responsible to manage Multichannel Campaign requests received via email/phone/OCManage end-to-end Multi Channel campaign process for Pharma industryIndividual is needed to complete tasks (deploy emails, Generate Distribution list, Create workflows, Create Test data, Test workflow end to end, manage calls with the project managers) on time and error-free. Ensure progress, issues and agreements are properly documented and acted upon. Ensure all quality standards are met Follow transactions/issues tracking mechanism and capture all the details required on the tracking tool Qualification Any Graduation
Posted 1 month ago
10.0 - 14.0 years
10 - 14 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Digital Project Management Designation: Marketing Engagement Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Market Engagement Manager (MEM) serves as a single point of contact who is accountable towards local market for driving digital outcomes from demand through service, geared towards delivering locally lead MCM campaigns based on local insights and nuances derived from campaign interaction data and market trends. What are we looking for Knowledge of Pharma industry and marketing in highly regulated environmentsMulti-channel marketing experienceAbility to understand and translate marketing analytics reportsPlatform experience (especially AEM, Adobe Campaign)Marketing Account Management experience (client-facing)In-depth understanding of GSK Digital Delivery processes, digital tactics and capabilitiesKnowledge of GSK global, regional and local digital objectives and strategyConnected across Digital Delivery teams and GSK stakeholder groupsAwareness of digital trendsCultural awareness and international experienceRelationship management Communications & Executive ReportingDigital Project Delivery (Web, Social, Mobile)Digital Analytics Digital Strategy Roles and Responsibilities: Regular touch points (weekly/monthly) with LOC brand and MCM leads, as well at a more strategic level (e.g. quarterly) to support and provide input on the overall local brand strategy plan.End-to-end orchestration to ensure delivery of campaigns including localization of global templates.Extracting relevant assets from Library and providing them to LOC brand and MCM leads for considerationDriving service adoption, local insights, MCM expertise & best practice guidance Translating analytics and performance reports into meaningful recommendations to optimize campaigns on-the-fly as well as input into future campaign strategiesEnsures translation of assets to local markets and completion of campaigns briefing documentCoordination touchpoint with strategic and print agencies, as well as with medical and regulatory for reviewsCreates and maintains a close business relationship with the local client marketing lead and team, including regular travel to client site in for business meetingsWorks with a LOC brand teams for prioritization & adaptation when priorities changeInterfaces with offshore Digital Project Managers who manage actual execution to ensure correct priority and service levels for the local marketEnsures service reports and campaign reports delivered on time to local market clientFacilitate service introduction & change confirmation focusing on local market opportunitiesGovernance management to provide scheduling, management reporting inputs and action tracking associated with Service Governance Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
5 - 9 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Content management Designation: Digital Content Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do PromoMats Project Manager What are we looking for Strong attention to detail and accuracy in managing digital assets and metadata.Excellent communication and coordination skills with cross-functional teams.Experience with Veeva PromoMats or similar digital asset management tools.Ability to manage multiple tasks and projects simultaneously, ensuring timely and high-quality deliverables.Ability to work collaboratively with cross-functional teams, including MELs, Consultants, and creative professionals.Excellent communication and analytical skills to provide clear and actionable feedback. Roles and Responsibilities: Create and Manage Placeholders:Establish placeholders for assets in the PromoMats tool, ensuring that all mandatory metadata fields, including file names, descriptions, countries/products, and expiry dates, are accurately filled out.Metadata Compliance:Ensure that all required metadata fields, such as content purpose, key messages, and customer specialty, are diligently completed.Pre-MLR Checks:Collaborate with the Medical Referencing Analyst and the creative team to encourage and facilitate pre-MLR (Medical, Legal, Regulatory) checks.Document Number Assignment:Provide the Placeholder/document number to the creative team, ensuring that this number is added to the PDFs/creative assets end matter, with verification by the PromoMats Manager.Document Review and Annotation:Perform a thorough review of documents received from the creative team to confirm their appropriateness for annotation. Assign documents to PromoMats Analysts for annotations, and conduct reviews and quality assurance checks to ensure all content updates and annotations are correctly incorporated.Content and Creative Updates:Coordinate with the creative team to handle any content or creative updates based on client or MLR reviewers decisions, and manage the workflow for proofreading and content readiness checks.Ownership Management:Oversee content ownership changes, ensuring proper delegation to the creative team for editing, and maintaining accurate records of content creator and owner.Annotation Process Management:Receive jobs for annotation, delegate tasks to the team, perform QA post-annotations, and prepare jobs for MLR submission.Team Coordination:Collaborate with various teams to coordinate updates or changes in assets/components and ensure the timely resubmission of jobs to MLR after updates. Qualification Any Graduation
Posted 1 month ago
5.0 - 8.0 years
2 - 6 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Creative Design Designation: Content Development Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 Years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designCreative design is a process that uses digital and physical design tools and core design training to create comps and final art that bring creative concepts to life for marketing purposes." What are we looking for "Content CreationContent ModerationAdobe InDesignIllustration DesignUI/UX DesignAbility to perform under pressureProblem-solving skillsResults orientationCommitment to qualityWritten and verbal communication" Roles and Responsibilities: "In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts" Qualification Any Graduation
Posted 1 month ago
13.0 - 18.0 years
7 - 12 Lacs
Bengaluru
Work from Office
Skill required: Marketing Operations - Account Management Designation: Client Account Mgmt Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing creation/designImplement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. What are we looking for Key Responsibilities:Client Engagement & Stakeholder ManagementServe as the primary liaison for clients and stakeholders, leading requirement-gathering workshops and translating business objectives into actionable technical solutions. Establish operational processes, manage timelines, conduct trainings, and drive alignment through regular status meetings and performance reviews.Technical Ownership & Solution DesignLead the design and implementation of Adobe Campaign solutions, including data ingestion, segmentation, personalization logic, and cross-channel workflow automation. Oversee integrations with platforms such as AEM, Salesforce, and Adobe Analytics, while ensuring adherence to data privacy and compliance standards (e.g., GDPR, HIPAA).Campaign Execution & OptimizationManage end-to-end campaign delivery, ensuring timely execution, brand compliance, and accuracy. Build recurring and triggered campaigns, implement A/B and multivariate testing, define campaign KPIs, and lead optimization efforts based on analytics, engagement metrics, and client inputs.Adobe Campaign Certified Roles and Responsibilities: Key Responsibilities:Client Engagement & Stakeholder ManagementServe as the primary liaison for clients and stakeholders, leading requirement-gathering workshops and translating business objectives into actionable technical solutions. Establish operational processes, manage timelines, conduct trainings, and drive alignment through regular status meetings and performance reviews.Technical Ownership & Solution DesignLead the design and implementation of Adobe Campaign solutions, including data ingestion, segmentation, personalization logic, and cross-channel workflow automation. Oversee integrations with platforms such as AEM, Salesforce, and Adobe Analytics, while ensuring adherence to data privacy and compliance standards (e.g., GDPR, HIPAA).Campaign Execution & OptimizationManage end-to-end campaign delivery, ensuring timely execution, brand compliance, and accuracy. Build recurring and triggered campaigns, implement A/B and multivariate testing, define campaign KPIs, and lead optimization efforts based on analytics, engagement metrics, and client inputs.Team & Process LeadershipProvide technical guidance to campaign developers, QA analysts, and reporting teams. Define and uphold coding standards, promote reusable components and automation, and conduct training sessions and code reviews to ensure quality and consistency across projects.Operational GovernanceMonitor SLAs, track delivery performance, and manage incident resolution to ensure high availability of campaign systems. Maintain campaign assets and documentation, collaborate with internal IT and data teams, and proactively address risks related to deliverability, scalability, and performance. Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Web Content Management Designation: Digital Content Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Summary :The Content Management Specialist is a professional in object-oriented programing with expertise in front-end technologies such as HTML, CSS, JS and Content Management System Tools and works with multiple projects to provide solutions that follow up-to-date standards and best practices. Level 10 is the senior level for this role. At least 3 years of experience in working with front-end technologies is required. Key Responsibilities Analysis of requirements and estimations. Development using popular or client custom frameworks. Programming and implementing self-assessment quality assurance testing. Apply-Understand Content Management best practicesTech Lead Update, maintain and troubleshoot existing websitesSupport and troubleshoot the day to day technical needs for existing websites Client awareness and compliance knowledge about critical business operational processes. Effective communicator with stakeholders. Complexity Requires analytical thinking and attention to detail to be able to solve increasingly complex problems. Interaction is with client personnel and Accenture management. Impact or Decision Impact Decisions impact own work and impact the work of others. Implements the creation of processes, best practices and standards. Possible Academic Background ProgrammingComputer ScienceWeb DevelopmentSoftware EngineerInformation Technology What are we looking for Understand/identify the differences between HTML Knowledge of web development basic standards and best practices on XHTML and HTML5 Performing updates of HTML copy and images using an already installed CMS Develop HTML layouts from scratch using XHTML and HTML5 tags Knowledge in HTML5 video, audio, canvas, SVG, forms validation and new semantic tags Integrate HTML pages and modules with a server side structure architecture Develop static website architecture from scratch Programming background HTML5 support for older browsers HTML Compliance StandardCascading Style Sheets (CSS)JavaScriptSearch Engine Optimization (SEO)Front End ArchitectureCollaboration and interpersonal skillsAdaptable and flexibleStrong analytical skillsJS (DOM, Core, JSON, AJAX, Frameworks:jQuery, Node, Backbone, AngularJS)CSS (CSS1, CSS2, CSS3 cross browsing, pixel perfect concept, validation)Front-End Tools, Knowledge using web development and testing tools:Web Developer Tools in Chrome, Safari, IE, knowledge in Lighthouse Knowledge in SVN:resolving conflicts, doing merges, creating a repository, creating a branch, creating a tag, analyzing history log and reverting to a previous version.Ability to work well in a teamCMS TemplatingManagement skills Effective Communicators. Creating Business Value High English level (C1+) Tracking and AnalyticsMentoring Team members Certifications: 70-480:Programming in HTML5 with JavaScript and CSS3 - Microsoft; Sitecore CMS Certified IT Professional (6.4 or above) - Sitecore Roles and Responsibilities: Update, maintain and troubleshoot existing websitesSupport and troubleshoot the day-to-day technical needs for existing websites \Client awareness and compliance knowledge about critical business operational processes. Effective communicator with stakeholders.Analysis of requirements and estimations. Development using popular or client custom frameworks. Programming and implementing self-assessment quality assurance testing. Apply-Understand Content Management best practices Qualification Any Graduation
Posted 1 month ago
5.0 - 8.0 years
5 - 9 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Creative Design Designation: Digital Content Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do A visual designer creates impactful graphics that are coherent and consistent, but at the same time impressively unique, based on visual fundamentals and theory of design. A senior visual designer should have fully technical skills over tools and methodologies applied to visual design projects, this role will help to lead other junior designers in the execution of projects. This senior role should co-work with the lead roles in the planning, execution and follow up of the projects, including coaching, client facing and delivery.Scope & Complexity:Requires analysis and solving of moderately complex problems. May create new solutions, leveraging and, where needed, adapting existing methods and procedures.Requires understanding of the design projects set by creative leads and provide tactical support. Primary upward interaction is with creative leads and peers. Mayinteract with client and/or within Accenture. Comfortable with ambiguity in a fluid organization. What are we looking for 4-6 years of relevant experience in visual or graphic design. Have a strong portfolio that demonstrates aesthetic & strategically creative solutions.Determinehow best to approach visual design regardingaccessibility variables such ascolor, contrast,size,etcFamiliarity with Agile work cycles, Waterfall and/or other methodologiesAdvanced knowledge in Adobe Creative Suite tools. (Required:Adobe Photoshop, Illustrator, XD and InDesign)Microsoft PowerPointAbility to work well in a teamWritten and verbal communicationCommitment to qualityTeam ManagementBasic Knowledge in UI/UX solutions:UX, UI, User Interface, User Experience, Design Thinking, Interaction Design, User Interface (UI) Design Patterns & Techniques, User Interface Design-Web, Usability Design, Accessibility Design, User Interface (UI) Process Flow Design,Experience in the creation of OLA products (Static, Dynamic and animated banners)Experience in data visualization and infographics developmentHuman Centered, User Interface Design-Desktop, User Interface (UI) Usability Test & Tools, Competitive Analysis, Design Acumen.Advanced knowledge in Microsoft Office tools:PowerPoint, Word and ExcelExperience designing per iOS guidelines, Material Design.Sketch. Have the ability to rapidly create a sketch to illustrate an idea or concept to a client. Perspective. Understand the use of perspective to generate ambientes and elements that had the right size in comparison with his size and position on the picture, for example the correct use of vanishing Point. Illustrative Adaptation. Be able to understand a drawing or art style from a basic perspective and replicate it.Synthetization. Be able to synthesize organic structures as well of inorganic structures and then perform a stylization of this structures.Character and Background Design. It is expected to have the ability to create characters, even in simple formats, following guidelines provided by the client or those that we define to meet and improve the visual expectations of any material.Build balanced compositions following design standards, where everything has the correct weights and proportions, for example the application of the golden ratio.The ability to make a iconography representation for the concepts present by the client, for example making a personalized icon in line with the request of the client.Ability to create illustrations using digital software to generate digital product Roles and Responsibilities: Creates templates/style guides for client brands,through processes that encourage free thinking and creativity without boundaries.Provides design direction, mentorship, and effective feedback to juniors roles Collaborate with time estimationsondesign tasks. Proactively identifies risks in the projects and propose possible solutions.Proactively identify business opportunities within the vertical. Justifydesign decisions eloquently and explain visual concepts fromthevisual languageand creative rationale, and pitch them to the team and stakeholders in an engaging and convincing manner.Proven design & layout skills, great eye for composition, Color, Typography and Detail Oriented Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
10 - 14 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Digital Project Management Designation: Marketing Engagement Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Assigned and aligned to region (US, LATAM, EURCAN, Asia Pacific), the Digital Project Manager will be the primary point of contact to stakeholders for digital production execution. The DPM will be responsible for demand management, scope management and domain expertise to manage the production, publication, and maintenance of digital materials for the Brand including websites, banners, emails, newsletters, mobile content and promotional campaigns to the highest international standard for function, design and innovation. They would also do budget management and campaign measurement and reporting activities. Person with marketing background, project management skills and exposure in managing international clients preferred. The person should be able to plan, prioritize and handle business escalations effectively. The Person needs to closely work with the marketing team and provide constructive solutions for their digital marketing platform and will be responsible for end-to-end digital delivery. Primary point of contact to stakeholders for MCM Campaign executionMaintain and communicate project plans, manage status meetings and updatesLiaison for supporting functions:digital production, IT, fulfillment, call center, etc. Ensure deliverables follow standards (cookbooks, metrics tagging, standard consent language, etc)Campaign reporting activities, including measurement planning, post launch monitoring, campaign report delivery and communication to key stakeholdersGlobal Engage with International MCM Operations to ensure seamless delivery of global programs to Background in digital project management working on campaigns from initial briefing to deliveryMulti-tasker with ability to juggle many projectsAgency experience with strong communication skills, both written and verbalPassion for IT, e-commerce, and digital projectsCreative flair and innovative approachBuilding a personal relationship with key client staff.Successful service delivery - SLA achievement and high level of customer satisfaction Monitoring overall performance of servicesExcellent communication around issues and opportunities get things done, make things to happenCollaborating with Sr. management on client account management and growth and opportunitiesEnsuring operations teams are aware of expectative and business needsService reporting and sponsoring service delivery meetingsWorking with the client and ops team What are we looking for At least 4-9 years experience in the following field (level of experience requirements will vary by brand they interface with)Project management Worked in international projects in the capacity of PMInternet Information technology B2C & B2B portal environment Internet Information technology and B2C & B2B portal environment experience should have been around 3 or more of the following:Content Management Exposure in creation of web content for cross functional entities Database management Understand the concept of consumer data being captured in a backend database.Reporting and Tracking Exposure to analyzing web traffic reports using different tracking toolsUnderstand the concept of digital marketing and knowledge about different forms of digital marketing solutions like websites, social media platform, eCommerce, SEO, mobile marketing etcLeadership skill- Person should be able to lead the entire project and delivery team with end to end ownershipExcellent communication skills to build relationship with the client keeping the geographical and cultural difference in mindPerson is expected to understand the solution well and provide tactical consulting to the Brand and marketing team related to their digital spacePMP CertifiedAgile CertifiedScrum CertifiedSix Sigma Certified Roles and Responsibilities: Typically, a digital project manager will be:Managing projects for the respective market/Therapeutic areaLiaising and updating stakeholders on the status of projectsTroubleshooting and advising clients on problems and solutionsTracking the project deliverables and matching those with agreed deadlinesReporting on success criteria for delivered projects by measuring resultsKeeping track of latest digital campaign trends and analyzing digital Operational Time Management:Impeccable time management and organizing skills; ability to handle tight deadlines and multiple projects Client Management:representing the service, aligning scope and managing expectationsDemand Management- Managing workplans for the Delivery team, adjusting the capacity with the inflow of demand from client and working priority list with the Brand teamEscalation Management- Identifying the loophole in the process and setting corrective measure to avoid escalation from the BusinessBudget management- Prepare and track digital budget for the Brand per fiscalTeam management- Have a fair amount of people management skill to get the work done from the delivery team to meet the quality standard.Self-starter and able to highlight issues and risk Qualification Any Graduation
Posted 1 month ago
3.0 - 5.0 years
8 - 13 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Marketing Engagement Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services. Role requires Digital Marketing Ads & Promotion creation/design The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.Develop and execute social media strategies to increase brand awareness and engagement across platforms.Create, curate, and manage published content (images, video, written) that is consistent with the brand voice and strategy.Monitor, listen and respond to users in a "Social" way while cultivating leads and sales.Analyze key metrics and tweak strategy as neededImplement SEO strategies to improve organic search rankings and drive website traffic.Conduct keyword research, competitive analysis, and technical SEO audits.Optimize website content, metadata, and structure to enhance visibility and user experience.Monitor and report on SEO performance and provide actionable insights.Analyze consumer data and generate insights to inform marketing strategies and decision-making.Prepare and present regular reports on campaign performance, consumer behavior, and market trends.Collaborate with cross-functional teams to leverage data-driven insights for continuous improvement.Manage and optimize CRM systems to nurture and retain customers.Develop and execute targeted email marketing campaigns to drive engagement and sales.Segment customer databases and personalize communication strategies.Track and analyze CRM metrics to measure campaign effectiveness and drive optimizationDesign, implement, and manage customer loyalty programs to increase customer retention and lifetime value.Develop rewards and incentives that resonate with target audiences.Collaborate with marketing and sales teams to promote loyalty programs. What are we looking for Develop and execute D2C (Direct-to-Consumer) commerce strategies to drive online sales.Manage e-commerce platforms and optimize the user shopping experience.Coordinate promotional campaigns and product launches to maximize sales.Analyze sales data and customer feedback to identify opportunities for growth. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
13.0 - 18.0 years
14 - 19 Lacs
Hyderabad
Work from Office
Skill required: Marketing Operations - Operations Management Designation: Campaign Strategy Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Proficient About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAn area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in terms of meeting customer requirements. What are we looking for Business Operation ManagementCustomer Support OperationsDigital Advertising OperationsMarketing OperationsClient ManagementAbility to meet deadlinesAbility to perform under pressureAbility to manage multiple stakeholdersAbility to establish strong client relationshipThought leadership Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
5.0 - 8.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Campaign Management Sr Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The SFMC Senior Analyst will support campaign delivery by managing segmentation, automation, and platform execution activities. You will play a key role in translating campaign logic into technical setups and ensuring quality and timeliness of marketing outputs.Key Responsibilities:Implement and monitor campaigns in SFMC using Journey Builder and Automation Studio.Write and optimize SQL queries and AMPscript for personalization and targeting.Work with business analysts and creative teams to ensure proper setup and testing.Conduct QA and troubleshoot issues in data or execution.Support documentation and reporting of campaign performance.3+ years of experience in campaign execution with 2+ years in SFMC.Solid experience with Data Extensions, AMPscript, and SQL.Ability to work independently with minimal supervision.Detail-oriented with a strong sense of ownership.Salesforce certification is a plus.Design, implement, develop & manage Salesforce Marketing Cloud. A CRM platform that allows to create and manage marketing relationships and campaigns with customers. It is an integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and mgmt and data analysis. Custom scripting languages used to personalize landing pages, create applications, construct cross-channel templates or layouts. What are we looking for Campaign ManagementMicrosoft SQL ServerMySQLSalesforce Marketing Cloud Journey BuilderAdaptable and flexibleProblem-solving skillsAbility to work well in a teamAbility to handle disputesAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
2.0 - 3.0 years
7 - 11 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Digital Mktg Advisory Senior Analyst Qualifications: Any Graduation Years of Experience: 2 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Sr Creative Developer is a senior-level creative technology expert responsible for building master-level HTML5 and dynamic creatives that will be versioned and scaled by regional production teamsspecifically supporting the JAPAC region. The Sr Creative Developer is expected to create modular, feed-enabled ad templates using tools such as Flashtalking (FT), optimized for reusability across multiple campaign variants. They will work closely with design, development, and operational teams to ensure alignment with creative strategy, technical specifications, and delivery timelines. The Sr Creative Developer is expected to have:Expertise in HTML5, CSS3, and JavaScript for display ad development. Strong knowledge of Flashtalking or similar DCO platforms for building dynamic creative templates. Experience converting design mockups into scalable and modular ad units. Familiarity with feed integration, asset mapping, and creative logic setup. Ability to conduct functional QA checks and troubleshoot across browsers. Collaboration with multi-regional stakeholders (JAPAC, US, EMEA). Ownership of deliverables from planning through deployment. Ability to support and guide junior versioning teams. Proactive and quality-driven. Excellent communication in English (written and verbal). Strong organizational skills and ability to manage multiple deliverables. High attention to detail with a problem-solving mindset. Comfort working across split shifts and multiple time zones. Clear documentation and handoff practices. Comfortable communicating with cross-functional stakeholders via email, Slack, or ticketing tools. Takes initiative and ownership in a fast-paced creative production environment. What are we looking for Hands-on experience building dynamic templates in FT Familiarity with FT feed setup and logic rules Experience uploading and validating creatives within FT Studio Strong command of HTML5 for ad development Experience building responsive, spec-compliant creative units Semantic and modular markup practices Custom scripting for dynamic ad behavior Implementing feed logic within creatives Debugging and browser compatibility handling Functional validation of display creatives Browser and platform compatibility checks Integration testing within ad servers or platforms Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 1 month ago
7.0 - 11.0 years
4 - 8 Lacs
Mumbai
Work from Office
Skill required: Marketing Operations - Campaign Management Designation: Campaign Management Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Senior Campaign Engineer What are we looking for Candidate should be a graduateMinimum 5 years of Email Marketing Experience. Minimum 5 years of experience of working on MOS products:particularly Word, PowerPoint, Excel & Outlook. Strong analytical knowledge in the marketing space. Impeccable time management and communication skillsProject and Client (Brand team) management experience is a must. Demonstrated ability to understand customer needs and requirements; ability to proactively engage customer in the course of project management. MOS Experience working on Team reports, Excel, Word and PPTStrong verbal and written communication skillsStrong listening skillsExcellent customer service skills and experience in customer facing role. Able to work in a highly dynamic environment and able to multi-task. Working knowledge of how a Database works which can be leveraged for Email Marketing Programmes is a must. Minimum 4 years working knowledge of SFMCIntimate knowledge of Email Marketing Best Practices and trends. Roles and Responsibilities: Individual will be responsible to manage the Email Campaign TeamIndividual will be responsible to ensure all deliverables for the team are completed with specified quality standards and deployed within timelinesManage team utilization and Forecast for future campaignsIndividual will be responsible to manage Email Marketing requests received via email/phone/ Teams/ WorkfrontManage the communications with the Onshore team and delegate campaigns and tasks with the Offshore teamManage end-to-end email campaign process for Pharma industryQA the campaign to ensure 100% accuracyIndividual is needed to complete tasks (deploy emails, Generate Distribution list, manage calls with the project managers) on time and error-free. Ensure progress, issues and agreements are properly documented and acted upon. Follow transactions/issues tracking mechanism and capture all the details required on the tracking tool Qualification Any Graduation
Posted 1 month ago
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