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Transcom India
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Mandarin Language Expert

Mandarin Language Expert

Transcom India

0 - 1 years

7 - 9 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

Mandarin Language Problem Solving Skills Communication Skills

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Customer Service Executive Courier Track & Trace (Mandarin + English) | Work from Home Job Location: Remote (Work from Home) Job Type: Full-Time Job Description: We are looking for enthusiastic and customer-centric individuals to join our team as Customer Service Executives for our Courier Track and Trace services. The ideal candidate will be proficient in Mandarin (B2/C1 level) and English , with a strong commitment to delivering exceptional customer support. Key Responsibilities: Handle customer queries related to courier tracking and delivery status through calls, chats, or emails. Provide accurate information and resolve issues in a timely and efficient manner. Maintain high levels of customer satisfaction with a problem-solving and empathetic approach. Adhere to quality standards and processes during customer interactions. Manage queries in both Mandarin and English effectively. Work in rotational shifts and maintain flexibility for rotational weekly offs (2 days off/week) . Eligibility Criteria: Education: Graduate / Undergraduate (both can apply) Experience: Freshers and experienced candidates are welcome Language Proficiency: Mandarin (B2/C1) and English (spoken and written) Location: PAN India (Remote) Work Schedule: 5 days working 2 rotational offs Rotational shifts Key Skills: Excellent communication in Mandarin and English Strong problem-solving and interpersonal skills Customer-first attitude Ability to work independently in a remote setup Prior customer service experience is an added advantage Join us and be part of a fast-paced, customer-focused team where your communication skills and dedication can make a real impact.

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Mandarin Language Expert