Manager - Strategic Operations

Role: Manager Strategic Operations

Experience: 06 to 10 Years

Job Location: Chennai

About OJ Commerce:

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully functional office in Chennai, India.We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention. Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories.With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top- performing e-commerce channel, catering to millions of customers annually.

We are hiring a Strategic Operations Manager to lead high-impact initiatives that improve how our Customer Service function operates and scales. This role is focused on execution, with responsibility for managing critical programs from design through delivery. You will work closely with Operations, Technology, Business Process, and Analytics teams to drive efficiency, increase automation, and support new business initiatives. The ultimate goal is to transform our customer operations from a support function into a driver of business growth.

This is a newly created position, suited for someone who thrives in a non-hierarchical environment and has a strong bias toward action.

Roles and Responsibilities:

• Lead projects that improve productivity, reduce manual work, and streamline workflows across the Customer Service organization.
• Identify and address process bottlenecks using data, input from the business, and feedback from frontline teams.
• Own the full delivery cycle of initiatives that support business expansion, including automation efforts, tool implementations, and new service offerings.
• Define project scope, success metrics, timelines, and oversee delivery through to completion.
• Collaborate with Technology, Product, and Customer Service teams to align on deliverables and resolve execution challenges.
• Analyze operational data (including service requests, key performance indicators, and customer feedback) to uncover trends and opportunities.
• Track the performance of implemented changes and report on their impact to the business.
• Contribute to building a Customer Service operation that is automated, reliable, and capable of supporting long-term growth.

Qualifications:

• Experience leading operational improvements and delivering measurable results in customer-facing or fast-paced environments.
• Demonstrated ability to independently manage complex initiatives from planning through execution.
• Strong process-oriented mindset with a focus on eliminating inefficiencies and enabling scalability.
• Technically fluent and comfortable working with systems, tools, and automation technologies; able to engage confidently with engineering and product teams.
• Comfortable analyzing data to guide decisions, identify patterns, and propose actionable solutions.
• Effective at working across functions and aligning teams including Product, Technology, and Operations.
• Approaches problem-solving with clarity and structure, avoiding unnecessary complexity.
• Highly adaptable and resourceful, with experience managing through ambiguity and shifting priorities.
• 6 - 10 years of experience in operations, consulting, or similar roles focused on execution and delivery.

What we Offer

• Competitive salary
• Medical Benefits/Accident Cover
• Flexi Office Working Hours
• Fast paced start up