Manager, Product Solutions (Post go-live support and integrations)

• The Product Solutions Expert team is a high-profile and dynamic group of professionals dedicated to delivering exceptional value to our customers
• The teams primary focus is on managing large enterprise customers, catering to their unique needs and ensuring their satisfaction
• This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions
• With its high-profile nature, exposure to top leadership and impactful engagements, the team stands as a trusted partner, contributing significantly to the organizations growth and success in the competitive market
• As a Manager, you will lead a team of high-performing Product Solutions Experts, overseeing delivery excellence, solution design, and customer satisfaction across some of our most strategic enterprise accounts
• You will play a critical role in scaling delivery, mentoring talent, and shaping how Eightfold s products are deployed globally

Responsibilities

• Lead and manage a team of Product Solutions Experts responsible for delivering implementations and ongoing technical support for enterprise clients
• Oversee project delivery across accounts to ensure technical excellence, timely execution, and customer satisfaction
• Provide strategic guidance to team members on complex solutioning, integrations, and customer engagement
• Serve as an escalation point for key customer challenges and collaborate cross-functionally to drive resolution
• Partner with Customer Advisors, PMs, and Engineering to align on customer goals, roadmap, and delivery plans
• Review and improve solution design, architecture, and integration approaches across ATS, HRIS, and third-party systems
• Build best practices, reusable assets, and standardized processes to improve delivery efficiency and quality
• Mentor and upskill team members in technical areas (eg, APIs, SQL, Python), customer management, and consulting skills
• Contribute to the evolution of AI interview and functional round delivery frameworks
• Track team performance metrics, capacity planning, and support hiring and onboarding efforts
• Represent the PSE function in leadership forums, sharing insights from the field and shaping product and process improvements

Qualification

• 9+ years of experience in product implementation, technical consulting, or solution architecture, with at least 2-3 years in a leadership or team management role
• Proven expertise in HR tech ecosystems, including hands-on experience with HRIS/ATS platforms such as Workday, SuccessFactors, Taleo, Oracle, Greenhouse, etc Strong technical background in designing and implementing integrations using REST APIs, JSON, SQL, XML, and Python
• Experience leading enterprise SaaS implementations in a customer-facing role
• Ability to coach and mentor team members on technical, functional, and client-facing skills
• Exceptional project oversight, stakeholder management, and escalation handling abilities
• Ability to thrive in ambiguity, drive outcomes, and lead change in a fast-paced, high-growth environment
• Excellent communication skills, including executive presence, negotiation, and structured problem-solving
• Degree in Computer Science, Engineering, or related field preferred
• Big 4 consulting or enterprise transformation experience is a strong plus
• We are a team of self-starters who excel in their fields
• We believe in giving you'responsibility, not a task
• We want you to have ownership and pride in your work and see your works positive impact on your colleagues, our customers, and the world
• We believe in providing transparency and support so you can do the best work of your career