Manager-KAM (Enterprise/National KAM)

Shiprocket

8 - 10 years

12 - 15 Lacs

Gurugram

Posted:3 weeks ago| Platform:

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Skills Required

Cross Functional Coordination Key Account Management Key Accounts Kam Problem Solving Client Retention Escalations Problem Solving Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities:

Drive client retention, and satisfaction for national accounts.
Lead shipment volume growth and revenue expansion from existing clients.
Build and manage strong relationships with key stakeholders and decision-makers.
Manage and mentor a high-performing team of Key Account Managers.
Collaborate with cross-functional teams to resolve issues, drive operational excellence, and deliver tailored solutions.

Preferred candidate profile:

8-10+ years in KAM/Client Success roles with 3-4 years in team management.
Proven track record in client retention, revenue, and shipment growth.
Strong leadership, relationship management, and problem-solving skills.
Experience in logistics, SaaS, e-commerce, or tech-driven industries preferred.

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