Customer Success Manager

0 years

0 Lacs

Posted:18 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

ZINIT is a B2B SaaS-enabled marketplace that optimizes sourcing for private companies. Our source-to-award solution is driven by AI and includes a powerful eRFX tool, an integrated vendor network, and an easy-to-setup vendor management system. We specialize in helping businesses streamline their procurement processes and achieve cost savings through technology.

Role Description

This is a full-time on-site role for a Customer Success Manager located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction, enhancing customer retention, and building strong relationships with clients. Day-to-day tasks include addressing customer inquiries, resolving issues, analyzing customer data for insights, and working with other departments to deliver an exceptional customer experience.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Analytical Skills and the ability to derive insights from data
  • Customer Retention and Relationship Building skills
  • Excellent communication and interpersonal skills
  • Ability to manage multiple tasks and meet deadlines
  • Bachelor's degree in Business, Marketing, or related field
  • Previous experience in a Customer Success or similar role is a plus

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