Manager, Enterprise Infrastructure

Job Description

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference. Qualifications: Bachelor's / Master's degree in Computer Science, Engineering or a related degree. 3-5+ years working in a technical leadership/managerial role with IT Operations. Highly organized and have clear, concise communication skills. Ability to function in a Global organization with a flexible and dynamic team environment. Experience working on capturing operational metrics and reporting KPIs to upper management. Operating System Engineering Experience (Windows & Linux). Experience in Active Directory and all related services (GPO, DNS, DHCP). Experience with the complete server lifecycle (build, support/maintain, retire). Experience with OS patch management and vulnerability remediation. Key Accountabilities: Responsible for technical management, operation, and maintenance of Server OS Infrastructure. Defines, reviews, and maintains hardware/software technical standards, especially related to installation, configuration, management, and maintenance of systems. Create and maintain SOPs, WIs, and other documentation to ensure operational consistency. Conduct research on industry trends, emerging technologies, software, and systems products to justify recommendations and to support purchasing efforts. Keeps IT management abreast of any changes across multiple technologies which may impact business decisions. Mentor junior staff members to promote standardization and project initiatives / Provide orientation and training. Technical escalation point of contact for technical issues from associated IT teams and members. Ensures the stability, integrity, and efficient operation of systems that support core organizational functions. Monitors key system parameters to ensure optimum performance and maximum system uptime is being maintained for essential systems. Required to manage an on-call rotation and be an escalation point of contact.