Manager - Central - Control Tower - Supply Chain

Job Description

Company DescriptionFrido is dedicated to enhancing daily living through innovative, ergonomic solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better. Each product we create is fueled by the same passion that drove us to innovate from day one: to give people the freedom to do more. Join us in our mission to transform everyday struggles into freedom and joy. Discover Frido and experience the freedom to live life your way. What You'll Own1. Manager - Supply Chain (D2C) role requires a multi-skilled person who is comfortable to wear several hats depending on the situation. Full ownership of key supply chain metrics including On-Time Delivery (Breach), Extent of Breach, RTOs, and Cancellations.2. Build and maintain dashboards to track supply chain health and drive execution on improvement initiatives.3. Monitor end-to-end shipment flow, identify disruptions (pendency, cut-off misses, breach risks), and implement levers to course-correct.4. Act as the central liaison across cross-functional teams including Product, Tech, Design, and Ops— especially during ad hoc breakdowns or disruptions. 5. Lead planning and execution during high-volume events, using predefined or newly developed strategies.6. Program manage key events and oversee sort center operations with a focus on operational excellence and stakeholder alignment.7. Pull up scorecard metrics for 3PL/Logistics partners along with first cut RCA for the metricsProcess review and improvement in all function areas where Control Tower interacts.9. Provide inputs to Product/Analytics after collaborating inputs from Manager and various stakeholders. 10. Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations.11. Take initiative to design and lead cross-functional action plans that enhance service, speed, reliability, and the overall customer experience at Frido. Who You AreA self-starter with 5–8 years of experience in supply chain, operations, or program management roles—preferably in a high-growth D2C or e-commerce environment.Highly analytical with experience using tools like Excel, SQL, or BI dashboards.Excellent communicator who can coordinate and align multiple stakeholders in high-pressure situations.Comfortable working in ambiguity and capable of creating clarity and structure.