Manager - Business Strategy

KaptureCX is an enterprise-grade customer experience platform designed to assist businesses in providing efficient and intuitive support. Utilizing AI, deep integrations, and automation, Kapture is the preferred choice for leading brands in BFSI, ecommerce, and enterprise services to effectively manage customer interactions at scale. As a well-funded SaaS company with a solid product-market fit, we are now entering a phase of rapid growth, with our sales team playing a pivotal role in driving this momentum. We are currently seeking individuals who are bright and ambitious to contribute to shaping the future of customer experience (CX). In this position, your responsibilities will include partnering with enterprise clients to identify their CX challenges and offer transformative insights. It will also involve staying abreast of trends, competitors, and opportunities in the CX domain. You will be tasked with creating impactful business documents such as strategic roadmaps and product pitches, as well as developing and executing go-to-market strategies for new and existing products based on market and customer feedback. Collaboration with various teams to align on overarching goals and work towards achieving them will be essential. The ideal candidate for this role is a team player with strategic thinking skills and a proactive approach. You should be comfortable engaging with customers and CXOs, whether in calls or boardroom meetings. A quick understanding of enterprise sales dynamics and adeptness in managing B2B sales intricacies is crucial. Given the dynamic nature of a scaling company, you should be adaptable to change and ambiguity. Effective communication, strong presence, persuasive abilities, and solid people skills are qualities that will set you apart. Thriving on autonomy and problem-solving, you should be prepared to take ownership and tackle unstructured challenges. Willingness to travel for important customer meetings, workshops, and sales engagements is expected. Joining our team offers a fast-track opportunity for regional leadership roles focused on revenue generation. You will have the chance to work closely with the founders, GTM heads, and CX Heads, providing a high-impact role in the heart of our growth journey. Competitive compensation and an exciting product addressing critical issues for India's largest enterprises await you. At KaptureCX, you will experience a transparent, performance-oriented culture that emphasizes autonomy and eschews micromanagement. If you are looking for a role where your contributions directly influence growth and innovation, this is the place for you.,