Market Research Executive

Job Description

About Company: We are a leading Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. We believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world- class customer support ecosystem. Kapture CX is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support. Roles & Responsibilities : Generate new leads, identify and contact decision-makers, and screen potential business opportunities. Prior experience in working the prospecting tools like sales navigator, crunch base, zoominfo and other data extraction tools like signalhire, lusha, apollo, easyleadz etc. Coordinate & help pre-sales team to schedule meetings with an emphasis on high-quality leads. Ability to write great sales emails. Extremely active on Linkedin and other b2b channels Identify trends & customer needs, building a short/medium/long-term pipeline along with a pre-sales team. Maintaining & updating existing customer databases. Collaborate with sales teams in gaining a complete understanding of specific goals, objectives & audiences. Work with pre-sales executives and research analysts to generate qualified leads for the sales team. Experience in Software Sales (B2B) is a prerequisite. Skills & Qualifications: Exemplary Communication skills. Admirable written & interpersonal skills.