8 Customer Insights Jobs

Responsibilities : - Lead and implement end-to-end technical solutions within D365 Customer Insights (Data and Journeys) to meet diverse client requirements, from initial design to deployment and support. - Design and configure CI data unification processes, including data ingestion pipelines, matching and merging rules, and segmentation models to create comprehensive and actionable customer profiles. - Demonstrate deep expertise in data quality management and ensuring data integrity. - Proficiency in integrating data with CI-Data using various methods, including standard connectors, API calls, and custom ETL pipelines (Azure Data Factory, SSIS). - Experience with different data sources and formats. - Hands-on experience with the Power Platform, including Power Automate (flows for data integration and automation), Power Apps (for custom interfaces and extensions), and Dataverse (data modeling and storage). - Strong skills in JavaScript, Power Fx, or other scripting languages relevant to CI customization and plugin development. - Ability to develop, test, and deploy custom functionalities, workflows, and plugins to enhance CI capabilities. - Proven experience in customer journey mapping, marketing automation, and campaign management using CI-Journeys. - Ability to design and implement personalized customer journeys based on data insights and business objectives. - Proactively troubleshoot and resolve technical issues within CI-Data and CI-Journeys environments, focusing on data integrity, performance optimization, and system stability. - Conduct root cause analysis and implement effective solutions. - Strong analytical and problem-solving skills, with experience leveraging CI data analytics to generate actionable business insights and recommendations. - Ability to translate data into compelling narratives and visualizations. - Excellent written and verbal communication skills for effectively liaising with stakeholders, clients, and internal teams. - Ability to clearly articulate technical concepts to both technical and non-technical audiences. - Provide technical mentorship and guidance to junior team members. - Contribute to knowledge sharing and best practices within the team. - Stay up-to-date with the latest D365 Customer Insights features, updates, and best practices. - Proactively seek opportunities to expand your technical knowledge and skills. Required Skills & Experience : - 9+ years of experience working with D365 Customer Insights (Data and Journeys), with a strong focus on technical implementation and configuration. - In-depth understanding of data unification, segmentation, and profile creation within CI-Data. - Proficiency in data integration with CI-Data using connectors, API calls, and custom ETL pipelines. - Hands-on experience with Power Platform tools (Power Automate, Power Apps, Dataverse). - Strong skills in JavaScript, Power Fx, or other scripting languages used for CI customization and plugin development. - Proven experience in customer journey mapping, marketing automation, and campaign management within CI-Journeys. - Deep understanding of marketing and customer experience principles and their application within CI. - Strong analytical and problem-solving skills, with experience using CI data analytics to drive business insights. - Excellent written and verbal communication skills.

Role Overview We are looking for a highly strategic and performance-driven Quick Commerce professsional to lead our digital commerce function. This role will be responsible for managing our D2C eCommerce platform, growing Quick Commerce (Q-Commerce) partnerships (e.g., Blinkit, Zepto, Instamart), driving topline growth, and owning the digital P&L. The ideal candidate will bring a strong blend of commercial acumen, digital expertise, and operational excellence. Key Responsibilities P&L and Sales Ownership Own the P&L for all digital commerce channels including eCommerce and Q-Commerce. Define and execute revenue growth strategies to meet business targets. Monitor key performance metrics (GMV, AOV, CAC, ROAS, profitability) and take corrective actions as needed. Prepare forecasts, budgets, and regular performance reports for senior management. eCommerce Platform Management Lead the management and continuous improvement of the company's eCommerce website (D2C). Collaborate with product, UX, and marketing teams to enhance user experience, increase conversion rates, and reduce drop-offs. Oversee digital merchandising, promotions, assortment planning, and pricing strategy. Ensure seamless integration with inventory, fulfilment, and customer service functions. Quick Commerce (Q-Commerce) Channel Development Lead partnerships with Q-Commerce aggregators (e.g., Blinkit, Instamart, Zepto, Dunzo). Optimize product listings, inventory, pricing, and availability on Q-Commerce platforms. Collaborate on in-app marketing campaigns, exclusive launches, and tactical promotions to drive visibility and incremental revenue. Analyse platform performance and build joint business plans with partners. Strategy & Planning Develop the annual digital commerce strategy aligned with company objectives. Identify new digital growth opportunities, channels, and partnerships. Drive omnichannel initiatives that connect online and offline customer journeys. Team & Stakeholder Management Lead a high-performing cross-functional team across digital marketing, operations, and platform management. Act as the key liaison with Q-Commerce partners and external service providers. Qualifications & Requirements Bachelor's degree in Business, Marketing, eCommerce, or related field; MBA preferred. 610 years of experience in eCommerce, Q-Commerce, or digital sales, with at least 3 years in a leadership or P&L ownership role. Excellent knowledge of digital marketing strategies and practices. Strong leadership, project management, and problem-solving skills. Exceptional communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities.

Tl;dr sell, sell and sell some more to get the $$$ in . But since job descriptions are supposed to be serious stuff, feel free to read on. Your day-to-day would involve talking to e-commerce business owners globally(mid-market), understanding their problems & helping them understand how our product improves their lives. Youll be responsible for taking up product demos and closing deals to get the $$ in via online and offline meetings. Writing creative cold emails/Linkedin messages which truly break through the noise (we've tried some wacky stuff in the past, we take this a little overboard). Playing the role of a trusted product advisor over sales demos to show customers how our product improves their lives. Keeping your ears to the ground to collect customer feedback and forming a pipe for regular flow of customer insights to the product team. Building the backbone for our sales process to scale for the next stage of growth. What makes you a good fit Your childhood dream was to sell ice to an eskimo (brownie points if you've tried it). You have 4+ years of experience doing enterprise sales at a SaaS startup. You have stories of selling stuff to people (this could even be concert tickets, sports cards or something you made) You have a way with words and have a collection of the best cold emails you've seen and written You have a genuine interest in conversations with people.

Responsibilities: Be an expert on policies and procedures for all lines of business you support. Conduct internal quality and compliance audits on phone calls and case work completed by operations teams. Provide coaching and feedback in a professional and helpful manner to help improve performance of those you evaluate. Collect and analyze data from each audit/monitor activity and assist operations teams with development and implementation of appropriate corrective action plans, training tips, and team communication to improve overall quality results. Conduct/participate in calibration sessions to ensure consistent scoring across team members. Lead meetings with management and other stakeholders. Evaluate findings and make appropriate recommendations to the operations and training departments for training improvements. Basic Qualifications: Internal Candidates: Tenure of at least 12 months in role Demonstrated history of consistently above average call metrics including ACW, AHT, adherence, calls per day and quality & compliance scores Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes. Ability to quickly build knowledge of policies and procedures. Ability to positively impact team culture and effectiveness. Ability to provide coaching and feedback in a clear and constructive manner. Ability to manage multiple projects at one time and meet stringent deadlines. Basic Microsoft Office skills External Candidates: At least 3.5 years of experience in call and case monitoring Ability to manage multiple projects at one time and meet stringent deadlines. Knowledge in current banking regulations, policies and procedures Ability to self-manage and motivate. Resiliency and adaptability to lead through various business changes. Ability to quickly build knowledge of policies and procedures. Ability to positively impact team culture and effectiveness. Experience in providing coaching and feedback in a clear and constructive manner within a 1:1 setting Intermediate excel knowledge

Key Responsibilities: Customer Health Scoring Management: Design, create, and continuously enhance the customer health score framework. Regularly review and update health scoring metrics to ensure alignment with Customer Success needs and business objectives. Monitor customer health trends and proactively recommend actions to improve customer success outcomes. CS Platform Development & Maintenance: Partner with external vendors to build, maintain, and improve the Customer Success platform, ensuring it supports the evolving needs of the organization. Ensure the platform integrates effectively with other tools and systems used by the Customer Excellence team. Troubleshoot and resolve platform-related issues, ensuring minimal disruption to daily operations. Training and Support: Develop and deliver comprehensive training programs for internal Customer Success teams to ensure effective use of the CS platform and health scoring tools. Provide ongoing support and guidance to internal teams, helping them interpret customer health data and take proactive actions. Reporting & Analysis: Generate regular reports and dashboards on customer health metrics, identifying key trends, risks, and opportunities. Present findings to internal stakeholders, including senior leadership, to drive informed decision-making around customer retention and satisfaction. Continuously refine reporting processes to enhance data accuracy, clarity, and strategic value. Cross-Functional Collaboration: Collaborate with the wider Customer Excellence teams, Commercial, Marketing, Product, and other internal teams to ensure alignment on customer health initiatives and foster a customer-centric approach. Work with the Customer Success leadership team to define success metrics and develop strategies for improving customer health scores. Continuous Improvement: Regularly assess customer health processes, tools, and training to identify opportunities for improvement. Keep up with industry trends and best practices in customer health and success management, incorporating new ideas to optimize performance. Qualifications: Education: Bachelors degree in Business, Marketing, Customer Success, or related field (or equivalent experience). 3+ years of experience in Customer Success, Customer Operations, or related areas, with a focus on process management or customer health. Experience working with customer success platforms (e.g., Gainsight, Totango, etc.) and understanding of health scoring methodologies. Strong analytical skills with the ability to interpret customer data and generate actionable insights. Proven track record of working with external vendors and managing platform development or integration projects. Excellent communication skills, with the ability to train and support internal teams at various levels. Ability to manage multiple projects simultaneously and work collaboratively across different teams. Experience in customer success management or operations within a SaaS environment. Skills : Strong problem-solving skills and a proactive mindset. Ability to manage cross-functional projects and collaborate effectively with different teams. Strong communication skills, with the ability to clearly convey ideas and solutions to stakeholders.

Required Qualifications: CRM Marketing Module PO Minimum 5 years of experience in Microsoft Dynamics CRM Marketing/Customer Insights (must to have), Sales (good to have) and Customer Service (good to have) Strong understanding of Outbound and Real-time Marketing methods Experience in Marketing Execution process - Customer Segments, Customer Journeys, Marketing Emails, Subscription Lists Experience with Event Management process Event Creation, Event Registration, Events Worklist Experience with Internet Marketing Creating Marketing Pages, Marketing Forms, Marketing websites Experience with Lead Generation and Scoring models Good to have integration experience with third party marketing solution provides and LinkedIn Lead Generation process Strong experience and good understanding of creating Marketing Templates Good to have experience in transitioning from Outbound to Real time marketing Experience in Communication and Training Experience in Data Analytics to generate Dashboards and Reporting Experience in creating Power BI reports. Experience with Microsoft 365 Copilot Deliverables and Tasks: 1. Collaborating with stakeholders to establish a product vision that aligns with business objectives. 2. Securing stakeholder buy-in for major decisions and strategies, and providing clear instructions and deliverables to developers. 3. Designing the product roadmap to outline the vision, priorities, and direction for the product offering over time. 4. Partnering with business stakeholders to facilitate workshops, lead discovery sessions, and understand business requirements, offering recommendations for meeting these requirements with the proposed product. 5. Assisting clients in envisioning potential business solutions using Dynamics CRM. 6. Prepare functional requirements document, test case document for new projects. 7. Accountable for functional testing and documentation of results for all new projects change requests BAU items. 8. Create Product Backlog items by and collaborating closely with the development team to transform business requirements into user stories in Azure Devops. 9. Liase with the development team to ensure the product roadmap is delivered on time. 10. Conduct monthly catch-up calls with the Functional Manager to assess the status of module processes and ensure thorough review before implementation. 11. Prepare training guides to educate the users with the functionality of the application Digital Team App Management in CRM. 12. Create and maintain the Digital App in CRM. 13. Creating and sending campaigns, newsletters for Digital Team. 14. Create Dashboards and reports in CRM for Digital Team. 15. Work closely with the Head of Change management in order to define the action plan required for a successful rollout : communication, training, monitoring, data migration. 16. Contribute towards the stability of the application by inspecting and evaluating product progress and gathering feedback at each iteration and adapts the product backlog based on that feedback. 17. Conducting user training sessions to enhance user confidence in using the system and promoting user adoption by ensuring adherence to best practices. Mandatory Key Skills Functional Consultant,Marketing,Client interaction,SQL,Microsoft 365 Copilot,Customer Insights,Microsoft Dynamics CRM*,Lead Generation*

Job Title: Senior Dynamics 365 Functional & QA Lead Job Summary: Under the dual hats of D365 CE Functional consultant & QA consultant one will be responsible for bridging the gap between business requirements and the technical implementation of customer projects along with executing QA activities with flexibility to switch between roles within a project or across projects. This role requires one to be proficient in one of the 3 modules of CRM Customer Service, Sales and Marketing. Tasks include functional analysis, solution design, configuration, and quality assurance activities and play a key role in timely delivery and quality deliverables. The person should be eager to learn and deliver in areas of Copilot Studio, CCaaS, SharePoint, Azure Integration, Data which have been an integral part of few to many CRM projects. Responsibilities: Functional Responsibilities: Participate in requirements gathering sessions with business stakeholders to understand their needs and translate them into clear and concise functional specifications. Analyze business processes and identify opportunities for optimization and improvement through Dynamics 365 functionalities. Design and document functional solutions within Dynamics 365, including configurations, power automate, business rules, and integrations. Perform gap analysis between business requirements and out-of-the-box Dynamics 365 capabilities, recommending appropriate customizations or workarounds. Configure and customize Dynamics 365 modules (e.g., Sales, Service, Marketing, etc.) based on documented requirements. Participate in solution design discussions with technical teams, ensuring functional requirements are understood and implemented correctly. Create and maintain functional design documents, user stories, and process flows. Provide functional expertise and support to development and testing teams throughout the project lifecycle. Assist with user training and the creation of user documentation. Stay up-to-date with the latest Dynamics 365 features and functionalities. Quality Assurance Responsibilities: Develop and execute comprehensive test plans, test cases, and test scripts based on functional specifications and business requirements in Azure DevOps or similar tools. Lead and coordinate all phases of testing, including functional testing, system integration testing, user acceptance testing (UAT), and regression testing. Identify, document, and track defects using a designated bug tracking system like ADO Work closely with development teams to ensure timely resolution of identified defects. Participate in test environment setup and data preparation. Provide clear and concise test reports and summaries to stakeholders. Advocate for quality assurance best practices within the team. Contribute to the continuous improvement of the QA process. Potentially lead and mentor junior QA resources. Ensure adherence to quality standards and regulatory requirements. Facilitate and support User Acceptance Testing (UAT) with business users. Required Skills: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 6- 12 years of progressive experience working with Microsoft Dynamics 365 in a functional and/or QA role. Strong understanding of core Dynamics 365 modules and their functionalities (e.g., Sales, Service, Marketing). Proven ability to gather and document business requirements effectively. Experience in designing and configuring Dynamics 365 solutions. Solid understanding of software testing methodologies and the QA lifecycle. Hands-on experience in creating and executing test plans and test cases. Proficiency in using bug tracking systems (e.g., Azure DevOps, Jira). Excellent analytical and problem-solving skills with a strong attention to detail. Strong communication (both verbal and written) and interpersonal skills, with the ability to interact effectively with both technical and business stakeholders. Ability to work independently and as part of a collaborative team. Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. Nice-to Have Skills CCaaS Copilot Studio Customer Insights Playwright Automation

Role & responsibilities Plan, coordinate , collate all content , data related to Digital marketing in Retail ( Network creation , Branding , Campaigns , Database Marketing , Social Media posting inputs etc. ) . Executes it in collaboration with the Digital Marketing team . Measure the KPIs, generate reports , analytics and plan the remedial ways for excellence in discussion with the Sales Team & Digital marketing. Driving various Retail initiatives and support to Sales team through Selling tools , Promotional materials , Advertisements, Trade Fair & Exhibitions, Workshops , Events , Customer & other Insights ( NPS etc. ) Key working Relationships : This role is the linking arm with Retail Sales from marketing highlighting on Business development, Branding, Engagement with sales, Fr and other stakeholders. Also it has a role in vendor management for all necessary business activities associated with this role in collaboration with the marketing resource handling the procurement.