Posted:2 weeks ago|
Platform:
On-site
Full Time
The purpose of the role is to provide effective Operational support to the process and actively resolve hospital operations issues. Positions are available at Palwal and with our affiliates in Rewari and Rohtak. Please mention location preference before applying. Job responisibilities Fielding all incoming help requests from patients, direct contact or via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all patient’s queries Deliver excellent patient care services Partner with team leaders / managers to brainstorm and identify training and learning issues to better serve the operational needs. Update job knowledge by participating in self-learning opportunities. Preferred candidate profile Provides excellent patient care. Learns about patients' needs quickly. Demonstrates strong interpersonal skills. Multi-tasks well in a fast-paced workplace. Strong organizational skills Should be flexible in shift timings Should be flexible to work in different departments. Hospital Experience 1 - 5 years of relevant experience in hospital or healthcare industry. Job Type: Full-time
Tula Hospital, Palwal
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