Mainframe Support Engineer

Job Title:

Experience:

Interview process :

L1 Technical Discussion - Virtual (Teams)

L2 Technical with managerial Discussion - Face2Face

Position Purpose:

To manage and support production applications under a predefined scope, ensuring stability, continuity, and performance of business-critical systems. This includes managing Incidents, Requests, and Changes in collaboration with Rome IT and BNL BNP Paribas teams.

Key Responsibilities:

Direct Responsibilities:

• Manage

  Incidents, Requests, and Changes

  for assigned applications.
• Ensure

  SLA adherence

  for all production support activities.
• Coordinate with Italian counterparts for

  handover of tasks

  where needed.
• Work closely with

  BNL BNP Paribas teams

  : Incident Coordination, Security, Infrastructure, and Development.
• Provide

  rotational support including night shifts

  and be part of on-call support when required.

Contributing Responsibilities:

• Participate in

  knowledge transfer and documentation

  with BNL Application Production teams.
• Define and improve internal

  procedures, SOPs, and team processes

  .
• Contribute to

  problem management, KPI reporting, and incident root cause analysis

  .
• Help in

  continuous improvement initiatives

  , onboarding of new applications, and skill-building.

Technical & Behavioral Competencies:

Mainframe & Job Control Tools:

• Scheduler IWS / TWS Administration

• JCL

  Syntax, Debugging, and Troubleshooting

• DB2 Utilities

  ,

  VSAM Utilities

• Microfocus Changeman

• CFT (File Transfers)

  ,

  ISPF/S

  ,

  TSO

Additional Systems:

• Linux / Open Systems (basic knowledge)

• ServiceNow ticketing system

  (preferred)

• General IT Infrastructure and Backup/Disaster Recovery Concepts

Behavioral & Domain Skills:

• Good understanding of

  ITIL processes

  (Incident, Change, Problem Mgmt.)
• Excellent communication & coordination skills both verbal and written
  
• Adaptability to

  multicultural team environments

• Strong sense of ownership, responsibility, and

  team collaboration

Preferred Qualifications:

• Bachelors degree in Computer Science / IT

• ITIL Foundation certification

  (preferred)

• Basic knowledge of Italian language

  will be an advantage

If anyone interested please share your update resume

muthukrishnan.saminathan@kiya.ai