Mainframe Application Support Engineer

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Job Title: Application Support Engineer Job Details Experience Required: 1-3 years Location: Bangalore Work Mode : Hybrid Shift timing : Rotational shift Mandatory Skills: ISPF Menu, Programming Language - Cobol, Scripting Language - JCL, File - VSAM, GDG, Scheduling Tool - Control-M, Insync/File Aid, Database - DB2, File transfer protocol - FTP, Network Data Movement - NDM Job Description Proficient in COBOL programming language, JCL Scripting Language, File - VSAM , Database- DB2 , GDG , Scheduling Tool - Control-M/CA7 , FTP & NDM. Flexible to work in 24/7 support for any issue in the production and able to deliver tasks with minimal support. Responsible for managing defined SLA. Collaborate with cross-functional teams to resolve complex technical issues in production environments. Responsible for Managing day to day service desk tickets also be proficient in handling Tier 2/3 tickets. Introducing a support knowledge Base including creation of support documents. Must be self-motivated, pro-active individual. Should have good analytical skills and good verbal and written communication skills to understand the requirement. Desired Candidate Profile 1-3 years of experience in Mainframe application Support or similar role. Bachelor s degree in information technology, Computer Science, or a related field. Strong understanding of application support principles and practices. Proficiency in managing multiple tasks simultaneously under tight deadlines. Excellent problem-solving skills with ability to work independently or as part of a team. Flexible to work in rotational shifts. "We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."