68 Madcap Flare Jobs - Page 2

Dear Candidate, Were seeking a Technical Writer to create clear, concise, and helpful documentation for developers and users. Key Responsibilities: Write API documentation, tutorials, and guides. Work with engineers to understand technical features. Maintain versioned documentation portals. Required Skills & Qualifications: Experience with Markdown, Git, and static site generators. Strong written communication and UX awareness. Familiarity with APIs and code samples. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Junos Networking Documentation (3 Engineers)- LocationBangalore Exp4-9 Years NPMay/June Joiner CTC8-15LPA Junos/Junos Evolved experience Mist/WLAN/SDWAN experience Telemetry and automation/API background Excellent written communication skills Cloud experience with Kubernetes Metro/5G/Mobile expertise Data Center/Service Provider networking (AI/ML a plus) Target companiesCiena, Cisco,Juniper, Tejas Networks AKAMAI KeywordsDITA XML authoring, technical writing, API documentation Optional keywordsNetworking, Kubernetes anyone from aerospace or automobile or hardware or banking sector knowledge ONLY is not considered

The Technical Writer will be responsible for creating, maintaining, and updating a wide range of technical documentation related to our airline's IT infrastructure. This includes, but is not limited to, system architecture diagrams, network configurations, operational procedures, installation guides, API documentation, disaster recovery plans, and user manuals. The ideal candidate will possess a strong understanding of both airline operations and enterprise-level IT infrastructure, with a proven ability to translate complex technical information into easily understandable content for various audiences, from IT professionals to airline operational staff. Key Responsibilities: Content Creation: Develop and write high-quality technical documentation for new and existing IT systems, applications, and infrastructure components within the airline domain. Information Gathering: Collaborate closely with subject matter experts (SMEs), including IT architects, network engineers, system administrators, software developers, and airline operations personnel, to gather information and ensure technical accuracy. Audience Analysis: Tailor documentation content and style to different audiences, including technical staff, end-users, trainers, and management. Documentation Standards: Adhere to and contribute to the development of documentation standards, templates, and best practices. Version Control Management: Manage documentation versions, updates, and reviews in a structured and efficient manner, utilizing appropriate documentation tools (e.g., Confluence, SharePoint, MadCap Flare, DITA). Diagrams Visuals: Create and incorporate effective diagrams, flowcharts, screenshots, and other visuals to enhance understanding of complex technical concepts. SOPs Runbooks: Develop detailed Standard Operating Procedures (SOPs) and runbooks for IT operations, system maintenance, and troubleshooting. Compliance Audit Support: Contribute to documentation efforts that support regulatory compliance (e.g., FAA, EASA) and internal audit requirements. Training Materials: Potentially assist in the development of training materials based on technical documentation. Continuous Improvement: Proactively identify areas for documentation improvement and efficiency. Required Qualifications: Education: Bachelor's degree in Technical Communication, Computer Science, Information Technology, or a related field. Equivalent practical experience will be considered. Experience: Minimum of 5-7 years of proven experience as a Technical Writer in an enterprise IT environment. Demonstrable experience working within or extensively with the airlines/aviation domain is essential. Strong understanding and experience documenting IT infrastructure components, including: Preferred Qualifications: Experience with DITA or other XML-based authoring environments. Certifications in technical writing (e.g., CPTC). Experience with agile development methodologies. Knowledge of specific airline operational systems (e.g., PSS, MRO, ATC systems). Familiarity with cybersecurity frameworks (e.g., NIST, ISO 27001).

Write, edit, and maintain technical documents including user manuals, SOPs, API documentation, installation guides, and release notes Collaborate with developers, QA, product managers, SMEs Create knowledge base articles, FAQs, case studies, blogs, Required Candidate profile Ensure clarity, accuracy, and consistency across all written content Manage and update content in (CMS) or documentation tools Edit and proofread documents for grammar, technical accuracy, and tone Perks and benefits Perks and Benefits

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NICE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 4+ years of experience as a technical writer in an enterprise software development environment. Experience working with large-scale enterprise products and understanding the nuances of multi-tenant, cloud-native platforms. Ability to translate functional specifications and test scenarios into user-friendly documentation, ensuring alignment with product behavior. Exposure to functional testing tools or frameworks, enabling collaboration with QA teams and validation of documented features. Skilled at documenting user workflows, product configurations, and system integrations within enterprise ecosystems. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NICE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7683 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

Job Title: Technical Document Writer Location: Hosur Department: Product Engineering Division (PED) Employment Type: On Contract Salary: Up to 6 LPA Experience: 2 to 3 Years Team Size: 5 Reports To: Project Owner Job Description We are looking for a detail-oriented Technical Document Writer to create high-quality, user-friendly documentation for engineering projects and manufacturing processes. You will be responsible for developing standardized manuals that help communicate complex technical concepts in a clear and concise manner. This role is essential in supporting process standardization and internal knowledge sharing. Key Responsibilities Documentation Creation : Develop installation guides, FAQs, technical manuals, and white papers. Cross-functional Collaboration : Work with engineers, product managers, and SMEs to collect technical details; attend design/review meetings and conduct site visits. Content Management : Maintain organized document repositories and ensure version control. Editing & Proofreading : Ensure accuracy, clarity, and consistency in content across all formats. User-Centered Design : Create diagrams, flowcharts, and visuals to simplify complex information. Benchmarking : Write knowledge articles on industry trends and best practices. Education & Qualifications Diploma in Modern Office Practices / MA in English / Diploma in Mechanical Engineering. Excellent command of English (written and verbal). Preferred: Adobe Technical Communication Suite certification. Required Skills Strong writing, editing, and proofreading abilities. Understanding of engineering and manufacturing concepts. Familiarity with tools such as MS Word, Adobe Express, Adobe FrameMaker, Microsoft Visio, MadCap Flare, Google Docs, and ChatGPT. Bonus: Knowledge of Simplified Technical English (STE) High attention to detail and excellent organizational skills. Performance Metrics Number of Process Design Documents created and approved monthly. Timely delivery and version control compliance. Internal & External Interactions Internal: Cross-functional collaboration with PED, R&D, and QA teams. External: Occasional site visits and vendor coordination for technical accuracy. Apply Now If you are passionate about documentation and want to work in a fast-paced, innovation-driven environment, send your updated CV to naliniaarika.m@xpheno.com

About the Role The Technical Writer will be responsible for creating and managing technical documentation for various projects within the organization. This role requires strong communication skills and the ability to work independently in a fast-paced environment. Responsibilities Independently work on technical communication projects. Plan, author, review, validate, and test documents. Ensure project results meet requirements and ensure technical accuracy, quality, reliability, and schedule. Qualifications Graduate with an Engineering or Science degree preferred. 1 to 3 years of experience in Technical Writing. Semiconductor experience preferred. Candidate must join Applied Materials within 4 weeks of accepting the offer. Required Skills Excellent English language verbal, written, and interpersonal communication skills. Proficient in technical publishing software: Adobe Suite Acrobat Pro GraphicalMS Paint MS Office SuiteWord, PowerPoint, Excel, and Outlook Ability to work in a cross-functional organization and multitask on multiple projects. Must be a quick learner, and self-starter, with strong attention to detail, and can work with minimal supervision in a fast-paced, high-tech environment. May require 10% international travel. Preferred Skills Experience in the semiconductor industry. Familiarity with additional technical writing tools. Pay range and compensation package Compensation details will be discussed during the interview process.

Thorough understanding of technical writing with an enterprise product is mandatory. Experience in producing user documentation including Online Helps, User Guides, API Guides, Installation guides, and Release Notes including complex technical and functional material with limited, or no supervision. 8+ Years industry experience is a must. Excellent written and verbal communication skills, is mandatory. Strong working knowledge and application of style guides and industry practices. Well-versed with Agile and Waterfall methods of product documentation. A self-starter possessing excellent research skills and enjoys working hands on with the product. Ability to learn new product, technology, and tools quickly. Clear & Crisp phone & interpersonal communication skills. Attention to detail and result oriented.

Experience: 3+ Years Location: Hyderabad/Bangalore/Pune (Hybrid) Company: Derisk360 Are you a seasoned RPG Engineer ready to modernize core systems for the insurance industryJoin Derisk360?where we merge deep legacy expertise with cutting-edge AI and data analytics to deliver high-impact transformation projects What Youll Do: Create and maintain technical documentation for RPG LE applications, including system architecture, module designs, and integration points Develop comprehensive user manuals, release notes, support guides, and process documentation Keep documentation in sync with codebase changes and Agile sprint cycles Collaborate with developers, QA, and product teams to accurately represent application What You Bring: 3+ years of experience in technical writing or software documentation Strong ability to structure and communicate technical information clearly and concisely Familiarity with IBM iSeries environments and RPG LE terminology is a plus Proficient with tools like Confluence, MadCap Flare, or DITA-based documentation systems Comfortable operating in Agile environments with iterative deliverables What Youll Get: Competitive compensation + annual performance bonuses Lead strategic modernization projects for global insurance clients Work in a high-performing team with deep technical expertise Exposure to complex technical platforms and risk-tech systems Culture of engineering excellence and continuous learning

About the Role We are looking for ambitious, meticulous, and tech-savvy early-career Technical Writers to join our dynamic Product Documentation team. This is a unique opportunity for individuals who are enthusiastic about writing, curious about emerging technologies, and eager to grow in a collaborative, demanding environment. As a Technical Writer, you will play a key role in crafting clear, concise, and user-focused documentation that empowers users and enhances product adoption. You will collaborate closely with engineers, product managers, and senior writers to build a strong foundation in technical communication and content strategy. Key Responsibilities Assist in the creation and maintenance of: User manuals API documentation Installation and configuration guides FAQs and online help systems Collaborate with cross-functional teams to gather technical insights and understand product workflows. Edit and refine existing documentation for clarity, consistency, and technical accuracy. Adhere to documentation standards, templates, and style guides (Examples such as DITA, Microsoft Manual of Style). Participate in peer reviews and incorporate feedback from stakeholders. Gain firsthand experience with bug tracking and task management tools (Examples such as JIRA, Bugzilla, ClearQuest). Contribute to the continuous improvement of documentation processes, tools, and content strategy. Required Qualifications Bachelor's degree/masters degree in engineering, technical writing, communications, or a related field, preferably with telecommunication knowledge. Strong academic or project-based exposure to telecommunications or software development is a plus. 1—5 years of experience in technical writing or related roles (including internships). Core Competencies Excellent command of written and spoken English with a focus on technical clarity. Ability to understand and explain complex technical concepts in a user-friendly manner. Strong diligence and commitment to quality. Preferred Skills and Tools Familiarity with Agile and DevOps environments. Exposure to structured authoring and DITA principles. Experience with documentation tools and platforms such as: Authoring Tools: oXygen XML, MadCap Flare, Adobe FrameMaker, ArborText Markup Languages: Markdown, AsciiDoc, reStructuredText CMS Platforms: Confluence, Notion, AEM Version Control: Git, GitHub, GitLab, CVS/SVN Basic understanding of HTML/CSS and scripting languages (Examples such as Python, JavaScript). Awareness of UX writing, accessibility, and content design principles. Familiarity with diagramming tools (Examples such as Lucidchart, Draw.io ). Knowledge of emerging technologies such as AI, ML, IoT, Cloud Computing, and RAN.

Role Purpose The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards Do 1. Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate authoring tools to be deployed Research, design, illustrate, write, revise, and edit high quality and user-friendly print documentations and manuals for end users of the clients Maintain and follow project tasks allocated including checklists and manage version control as per quality framework Deliver No. Performance Parameter Measure 1. Technical Writing Project process adherence tasks allocated, checklists, quality standards First Time Right (FTR) On-time release of the document (rework within time) Error free work/ Number of reviews Client feedback Mandatory Skills: Technical Writing. Experience5-8 Years.

Person at this position takes ownership of a module and associated quality and delivery. Person at this position provides instructions, guidance and advice to team members to ensure quality and on time delivery. Person at this position is expected to be able to instruct and review the quality of work done by technical staff. Person at this position should be able to identify key issues and challenges by themselves, prioritize the tasks and deliver results with minimal direction and supervision. Person at this position has the ability to investigate the root cause of the problem and come up alternatives/ solutions based on sound technical foundation gained through in-depth knowledge of technology, standards, tools and processes. Person has the ability to organize and draw connections among ideas and distinguish between those which are implementable. Person demonstrates a degree of flexibility in resolving problems/ issues that atleast to in-depth command of all techniques, processes, tools and standards within the relevant field of specialisation. Roles & Responsibilities 1. Responsible for a. Understanding new/existing product/feature/concept doc requirement b. Authors by aligning with customer documentation process/stylesheets/styleguides c. Grasps the domain knowledge quickly d. Implements DDLC/Doc. process for authoring docs 2. Who has excellent command over English/grammar 3. Who is familiar with: a. Tech Documentation Tools: Framemaker/Arbortext/Madcap flare, MS Office tools, MS Visio ... b. Content Management System or Version Control system: SVN, Confluence... c. Image editing/Graphics tools: MS Paint, SnagIT, Photoshop, Corel draw d. Publishing tools: Robohelp, Webworks Education and Experience Required Engineering graduate, MCA, etc Experience: 5-8 years Competencies Description Technical Writing - Documentation or Cross Functional - Documentation personnel is one 1. who: a. Understands new/existing product/feature/concept doc requirement b. Authors by aligning with customer documentation process/stylesheets/styleguides c. Grasps the domain knowledge quickly d. Implements DDLC/Doc. process for authoring docs 2. Who has excellent command over English/grammar 3. Who is familiar with: a. Tech Documentation Tools: Framemaker/Arbortext/Madcap flare, MS Office tools, MS Visio ... b. Content Management System or Version Control system: SVN, Confluence... c. Image editing/Graphics tools: MS Paint, SnagIT, Photoshop, Corel draw d. Publishing tools: Robohelp, Webworks Platforms- Mandatory to have one of the following: Windows, Solaris, Linux Technology Standard- Mandatory to know Document Development Life Cycle MSTP/Style guides Tools- Mandatory to have one of the following tools: Framemaker, Webworks, MS word, Paint, Photoshop, MS Visio, MS Excel, MS Power Point along with graphics tools such as MS Paint/Snag. Languages- Mandatory to have one of the following: HTML, XML Specialization- NA

Requirements 2+ years of experience in writing content (Install/Admin/User guides) for software products and applications. Good knowledge in English grammar and language. Good understanding of complex domains, technologies, and authoring tools. Must have ability to articulate complex technical concepts to a simplified form. Ability to learn quickly and ramp up to speed. Should have knowledge on SDLC and DDLC Must have a hands-on experience in Adobe FrameMaker or Oxygen XML Editor or Madcap Flare. Minimum experience in Adobe RoboHelp (Optional) Minimum knowledge on MSTP (Microsoft Style for Technical Publication) Must have a knowledge on DITA and CMS. Ability to learn, understand and apply new concepts and solutions Good analytical and reasoning skills Excellent presentation skills Critical thinking and problem-solving skills Should have a positive attitude and good interpersonal skills Be adaptable / flexible and proactive in taking initiatives Should be customer focused Job Qualifications Graduate / masters degree in English Literature / Mass Communication / Journalism with excellent command over English Experience 2+ years Location • Chennai

Job Overview: The position requires an experienced and ambitious candidate who is passionate about work and is self-driven. We have a challenging workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Roles & Responsibilities Responsibilities of the role include: Degree in Technical Communications or writing emphasis equivalent. Excellent communication skills (fluent in written and spoken English). Expertise in Microsoft Office with emphasis in MS Word. Experience with a variety of publishing formats: Web Help, Word, PDF, & Wiki. Portfolio that includes examples of one or more of the following: -Document Development Technical Editing -Technical Writing Online Help -Style Guides Information Architecture -White papers Training materials -User manuals Skills Required: Clipchamp Madcap Flare Microsoft Publisher Adobe RoboHelp Windows Server Experience Adobe Frame Maker SnagIt and Adobe Captivate Effective communication, Team Work, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 4+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7627 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec. Job Overview: The position requires an experienced and ambitious candidate who is passionate about work and is self-driven. We have a challenging workplace where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch. Roles & Responsibilities Responsibilities of the role include: Degree in Technical Communications or writing emphasis equivalent. Excellent communication skills (fluent in written and spoken English). Expertise in Microsoft Office with emphasis in MS Word. Experience with a variety of publishing formats: Web Help, Word, PDF, & Wiki. Portfolio that includes examples of one or more of the following: -Document Development Technical Editing -Technical Writing Online Help -Style Guides Information Architecture -White papers Training materials -User manuals Skills Required: Clipchamp Madcap Flare Microsoft Publisher Adobe RoboHelp Windows Server Experience Adobe Frame Maker SnagIt and Adobe Captivate Effectivecommunication, Team Work, Team Handling, Adaptability, Flexibility, Leadership, Problem-solving, Work Ethics, and Creativity.

Role & responsibilities 1. Documentation Development: Create, update, and maintain technical documentation for software products, embedded systems, and IT security solutions. Develop user manuals, product specifications, installation guides, API documentation, troubleshooting guides, and system operation manuals. Draft and revise documentation to comply with ISO 27001 and ISO 9001 standards, ensuring quality and accuracy in compliance-related documentation. 2. Collaboration with Teams: Work closely with cross-functional teams such as software development, embedded engineering, IT, and product management to collect technical information and ensure documentation is aligned with product functionality and requirements. Engage with subject matter experts (SMEs) to gather insights and clarify technical details for inclusion in documentation. 3. Quality Assurance: Review and proofread documentation to ensure clarity, consistency, and accuracy. Maintain version control of documents, ensuring they are up-to-date and relevant. 4. Compliance and Standards: Ensure documentation adheres to industry standards and regulatory requirements, including ISO 27001 and ISO 9001. Help maintain internal and external knowledge repositories, ensuring easy access to up-to-date documentation. 5. Process Improvement: Continuously improve documentation processes and templates to ensure efficiency, readability, and usability. Stay updated on industry trends and best practices for technical writing and documentation. 6. Visual Aids and Diagrams: Create flowcharts, diagrams, and process maps to complement technical content, making complex concepts more accessible and visually engaging (Mandatory) 7. Document Lifecycle Management: Understand and manage the entire document lifecycle, from creation to review, approval, and final publication. Ensure that all documentation is properly versioned and updated as needed. 8. Agile Methodology: Familiarity with Agile development processes and the ability to work in an Agile environment, as IIoT products often follow iterative sprints and require frequent updates to documentation. Preferred candidate profile Qualifications: Education: Bachelor's degree in Technical Communication, Engineering, Computer Science, or a related field. Experience: 3-6 years of experience in technical writing, preferably with IIoT devices or similar products. Experience in writing documentation for software, embedded systems, cybersecurity, and compliance is essential. Previous exposure to ISO 27001 and ISO 9001 documentation is highly beneficial. Skills & Knowledge: Familiarity with technical documentation tools such as MadCap Flare , Adobe FrameMaker , Confluence , Google Docs , or Microsoft SharePoint . Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.). Knowledge of version control systems like Git or SVN for managing documentation changes is a plus. Understanding of embedded systems and basic IT infrastructure will be an advantage. Familiarity with software testing documentation and quality assurance practices is essential. Soft Skills: Exceptional written and verbal communication skills. Strong attention to detail and organizational skills. Ability to work independently and handle multiple projects simultaneously. Ability to understand complex technical concepts and translate them into clear, concise documentation for various audiences. Strong analytical and problem-solving abilities. Preferred Qualifications: Experience in technical writing within the IIoT or industrial automation sectors. Knowledge of regulatory standards related to cybersecurity and IT management, such as NIST or ISO 27001. Familiarity with creating technical content for different delivery formats, such as online help, PDF, and HTML. Experience in creating and integrating visual aids like flowcharts, diagrams, and process maps.

So, what s the role all about We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize RD. This is an advanced individual contributor role with strategic influence requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes 2+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What s in it for you Enjoy NiCE-FLEX! Requisition ID:7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor About NiCE

So, what s the role all about We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize RD. This is an advanced individual contributor role with strategic influence requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes 4+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What s in it for you Enjoy NiCE-FLEX! Requisition ID:7627 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor About NiCE

We are seeking a highly skilled and detail-oriented Documentation Engineer to join our growing technical team. As a key member of our organization, you will play a critical role in ensuring the accuracy, clarity, and completeness of our technical documentation. We are looking for a motivated professional eager to collaborate with our superstar engineering team, work with cutting-edge technologies, and contribute to building world-class platforms and applications that redefine how people engage with cybersecurity. Roles and Responsibility Create, update, and maintain technical documentation, including user manuals, installation guides, and API references. Ensure that all documentation is accurate, up-to-date, and easily accessible to stakeholders. Work closely with development teams to understand technical details and ensure that documentation is comprehensive and up-to-date. Participate in code reviews to identify areas where documentation can be improved. Provide technical writing support to other teams as needed. Collaborate with cross-functional teams to identify and resolve documentation-related issues. Stay current with industry standards and best practices for technical writing, and continuously improve documentation processes and tools.

Key Responsibilities: Create and maintain user manuals, technical documentation, installation guides, and API documentation. Work closely with engineers, developers, and product managers to gather product knowledge. Simplify complex technical concepts for various audiences. Ensure consistency, accuracy, and clarity of documentation. Requirements: Bachelors degree in English, Communications, Engineering, or related field. Excellent written and verbal communication skills. Experience with documentation tools like MS Word, MadCap Flare, or Confluence.

About the Role We are looking for experienced Senior Technical Writers with 510 years of experience and a strong background in the telecommunications industry to join our growing documentation team. This role is ideal for professionals who are enthusiastic about simplifying complex technical information and delivering high-quality, user-centric content. As a Senior Technical Writer, you will play a key role in shaping the documentation experience for our users. You will collaborate with cross-functional teams to produce clear, accurate, and engaging content that supports our products and services. Core Competencies Excellent written and verbal communication skills. Proficiency with XML-based authoring tools (Examples such as oXygen, ArborText, MadCap Flare). Experience with content management systems (CMS) and version control tools such as Perforce, Vasont, Astoria, XDOC, GIT, AEM, CVS/SVN , or others. Strong understanding of telecom technologies, protocols, and standards. Familiarity with API documentation and developer-focused content. Technical Proficiency in API documentation using tools such as Swagger/OpenAPI. Experience with Agile development environments. Strong diligence, time management, and organizational skills. Ability to work independently and across global teams and time zones. Required Qualifications Bachelor's degree/masters degree in engineering, technical writing, communications, or a related field, preferably with telecommunication knowledge. 510 years of experience in technical writing, preferably in the telecommunications domain. Key Responsibilities Own and manage end-to-end documentation for key product areas. Develop and maintain a wide range of technical content, including the following: Feature Description Documents Customer Requirement Documents (CRDs) Counters/Alarms/KPI Documents User Manuals/Product Manuals Installation Guides MOPs (Method of Procedures) Test Plans and Test Exit Reports API Documentation Knowledge Base Articles Troubleshooting procedures Translate complex technical concepts into clear, concise, and engaging content. Collaborate with engineers, product managers, and PoCs to gather accurate information. Attend customer meetings to capture and translate requirements into documentation. Ensure all documentation aligns with company branding, style guidelines, and industry standards. Edit and revise existing documentation as needed. Create visual content such as diagrams, flowcharts, and infographics using tools like Visio, Lucidchart, Adobe Photoshop, or Illustrator. Contribute to content strategy and continuous process improvements. Manage multiple documentation projects under tight deadlines. Take ownership of the documentation component of the user experience. Proactively identify and address documentation challenges and opportunities.

So, what’ s the role all about? We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize R&D. This is an advanced individual contributor role with strategic influence—requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement. How will you make an impact? Own end-to-end documentation for complex enterprise software products. Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content. Create and maintain structured content: user guides, developer/API docs, and contextual help. Simplify complex concepts for diverse audiences including customers, support, and developers. Create and integrate visual aids and videos to enhance comprehension. Align deliverables with Agile sprints and release timelines. Provide editorial and mentoring support to other writers and content contributors Champion best practices in technical communication and drive process efficiencies within the team Have you got what it takes? 2+ years of experience as a technical writer in an enterprise software development environment. Deep experience in Agile environments and topic-based authoring. Strong grasp of APIs and developer-centric documentation. Ability to learn complex technology and tools. Experience creating clear and structured guides for different audiences, including developers (API documentation). Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence) Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage. Passionate about quality, great communication skills, and excellent teamwork capabilities. Excellent problem-solving and decision-making skills. What’ s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID:7628 Reporting into: Tech Manager, Technical Writing, Actimize Role Type: Individual Contributor

Description & Requirements Position Summary Plan, organize, write online help, user, installation, and release-related documentation for business software that is correct and written to standards within the timeline defined for a project. The information developer works closely with development teams. The scope of external communication is limited. Has to operate under general supervision; typically reports to a Manager of Information Development. Essential Duties Demonstrates technical writing expertise by writing and publishing help text, user manuals, installation instructions, and release notes. Researches and gathers information; interprets software business and organizes and writes content for documentation projects. Provides key content that enables the user to understand functionality and perform processes effectively; avoids writing intuitive, repetitive and unnecessary content. Creates, tests, and troubleshoots online help for assigned software applications. Delivers quality documents with minimal errors; edits materials for clarity, organization, and adherence to standards. Takes an active role in projects, presents ideas in a constructive manner, demonstrates openness and builds on the ideas of others. Works with business, quality and programmer analysts to ensure appropriate UI content and design. Plans projects and schedules, balances multiple projects, and follows through on project deadlines. Initiates and implements new tools and improvements to technical processes Assists other writers with writing, tools, technical and standards issues. Basic Qualifications Bachelor s degree in technical writing, business, or computer science or the equivalent level of technical training and work experience. Requires 3 to 6 years of relevant experience. Demonstrates excellent English language usage and writing skills. Advanced problem solving and analytic skills. Familiarity with markup languages and proven experience with an authoring tool such as XMetaL Author, Arbortext Epic, the Adobe Technical Communications Suite, Madcap Flare, or Dreamweaver. Excellent interpersonal skills Good PC skills with knowledge of various operating systems, file management tools, graphic design tools, and common MS office applications. Preferred Qualifications Industry specific knowledge or experience Excellent interpersonal skills; works well with team members at all levels of the organization. Manages time effectively resulting in maximum overall efficiency. Resourceful and creative in devising processes and solutions

Responsibilities: Research, write, and finalize technical product documentation for enterprise software. Build and publish end-user documentation for product releases. Create clear and concise technical content for end users. Plan, estimate, and deliver the work allocated on time. Work closely with Development, QA, Product Management, and Technical Support teams. Create high-quality documentation by adhering to the standard writing guidelines and ensure that the documents are easily readable, technically accurate, and complete. Work with a good knowledge of XML-based authoring tools. Create content by using DITA methodology and apply the prescribed word usage guidelines. Create short and appealing videos that demonstrate product features, how-to procedures, and write blogs in public forums. Knowledge of style guides such as the Chicago Manual of Style, IBM Style, or Microsoft Style is an advantage. Translate content into multiple languages. Preferable skills: DITA (topic-based authoring). XML/SGML editor such as Oxygen, Arbortext, DITA Open Toolkit, or FrameMaker. Basic programming or scripting skills (to automate repetitive tasks). Technical illustration; multimedia content creation. Agile software development practices. Knowledge of Document Development Life Cycle (DDLC) in the software development environment. Exposure to the translation cycles is a plus.