Posted:2 days ago|
Platform:
Work from Office
Full Time
To lead and manage customer customization requests and ensure a seamless customer experience by effectively coordinating with internal teams, vendors, and clients. This role acts as a bridge between customers and project execution teams, ensuring that all modifications are executed as per customer expectations and within project timelines.
Serve as a single point of contact for customers requesting unit customization.Coordinate with design, engineering, and execution teams to validate feasibility of customizations.Prepare and share customization quotes, drawings, and timelines with customers.Monitor execution of customizations on-site and ensure quality and compliance.
Maintain proactive and professional communication with customers throughout the lifecycle.Address customer queries, issues, and feedback with prompt resolution.Manage post-booking interactions including welcome calls, documentation assistance, and progress updates.Conduct site visits and walkthroughs with customers.
Maintain accurate records of customization approvals, cost sheets, drawings, and customer communications.Generate periodic reports on customer satisfaction, pending customizations, and execution status.Ensure documentation complies with RERA and internal standards.
Liaise with project managers, architects, vendors, and contractors to align customization timelines with construction milestones.Coordinate with finance and legal teams for agreement changes or payment updates related to customizations.
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