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2.0 - 5.0 years
4 - 7 Lacs
Navi Mumbai
Work from Office
- Transportation Logistics Management: Oversee the day-to-day operations of employee transport services, including planning, scheduling, and monitoring transport routes to ensure timely arrivals and departures. Develop and implement efficient transportation strategies that maximize the use of resources while minimizing costs. - Route Optimization: Analyze and optimize transportation routes using data-driven approaches to ensure efficiency, reduce travel time, and enhance overall service quality. Adjust schedules and routes based on employee feedback and operational needs. - Vendor Relations and Management: Establish and maintain strong relationships with transportation vendors, ensuring compliance with service level agreements and company standards. Negotiate contracts and monitor vendor performance to ensure the delivery of high-quality transport services. - Safety and Compliance Oversight: Ensure all transportation services adhere to safety regulations and company policies. Conduct regular safety audits and inspections of vehicles and transport operations. Develop and implement safety training programs for drivers and other transportation personnel. - Employee Communication and Support: Act as the point of contact for employees regarding transportation-related inquiries, issues, and feedback. Provide exceptional customer service by promptly addressing concerns and resolving issues to enhance employee experience. - Data Management and Reporting: Maintain accurate records of transportation activities, including schedules, vehicle utilization, expenses, and incidents. Prepare detailed reports and presentations for management, highlighting key metrics and performance indicators. - Budget Management and Cost Control: Assist in the preparation and management of the transportation budget. Monitor expenses and identify opportunities for cost savings while ensuring the maintenance of high service standards. - Policy Development and Implementation: Develop, implement, and communicate transportation policies and procedures to all employees. Conduct regular training sessions to ensure understanding and adherence to these policies. - Continuous Improvement Initiatives: Identify and recommend improvements to transportation processes and systems. Collaborate with other departments to enhance overall operational efficiency and employee satisfaction. - Cost Analysis and Reporting: Knowledge of cost structures related to transportation services. Ability to analyze transport expenses and provide detailed reports to management for budget forecasting and financial planning. - Vendor Billing Reconciliation: Experience in reconciling vendor invoices against service agreements and transport records. Ability to identify discrepancies and resolve billing issues in a timely manner. - Understanding of Billing Software: Proficiency in using transport billing software and systems to manage billing information, track payments, and generate reports. Familiarity with accounting software may also be beneficial. - Dispute Resolution: Skills in effectively handling billing disputes, collaborating with internal teams and external vendors to reach resolutions. Ability to communicate billing issues clearly and professionally. Qualifications: - Bachelors degree, Transportation Management, Business Administration, or a related field preferred. - Proven experience in transportation management or a similar role, preferably in a corporate environment. - Strong analytical and problem-solving skills, with the ability to make data-driven decisions. - Excellent organizational and multitasking abilities, with keen attention to detail. - Strong interpersonal and communication skills, capable of building rapport with employees and vendors alike. - Proficient in Microsoft Office and transport management software's; experience with route optimization tools is a plus. - Knowledge of transportation regulations, safety standards, and best practices. - Ability to work independently and collaboratively in a fast-paced environment.
Posted 2 weeks ago
1.0 - 5.0 years
0 Lacs
nagpur, maharashtra
On-site
You will be responsible for stock inventory management of oil products and providing technical assistance to enhance product performance. Your tasks will include loading and unloading liquid products, blending fuel oil according to customer requirements, and operating gear, submersible pump, and compressor equipment. It will be essential to carry out plant operations safely and ensure the smooth functioning of all department activities. Additionally, you will conduct pre-dispatch inspections to verify tanker quality standards, promptly address and resolve any quality issues, and handle customer queries efficiently to uphold high satisfaction levels. Keeping customers updated on dispatch and delivery statuses, optimizing delivery routes for cost-efficient transportation, and maintaining positive relationships with logistics providers for on-time deliveries will also be part of your responsibilities. This is a full-time position with a day shift schedule from Monday to Friday. The ideal candidate should have at least 1 year of relevant work experience. The work location will be on-site.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
Designation: Senior Operator Fuel Oil/Heavy Ends Location: Mumbai Exp- 5-9 years Role: Collaborate with traders to understand trades and to execute trades in an efficient and in a cost-effective way. Keep a finger on the pulse of the market where you operate and alert the trader to changes that you see. Add value at the pre-trade level by gaining trust with the trader and advise on market conditions Understand the markets and underlying contracts. Advise trading and operations manager with any deviations to the contract. Monitor inventory levels, logistics and shipping schedules to meet loading and delivery commitments. Understand Heavy Fuel Blends and blend components. Issue blending instructions to vessels and terminals. Have a keen eye for detail and update our ETRM systems daily. Understand the affects data you input has on exposure, hedging, and cash management (including TVM). Understand basic trading hedging structures. Be able to understand the effects on moving pricing dates and advise traders in a timely fashion for opportunities around pricing dates Patience and drive to ensure administrative tasks are done effectively and timely. Issue instructions correctly and in a timely manner. Add value to the trade by reducing costs and effectively operating cargoes to maximize profits. Cultivate and maintain strong relationships with internal and external stake holders to enhance trading opportunities and facilitate smooth transactions. Act as a mentor and initial go to person for junior operators and operators on the desk. Be the go to person for the trader on all aspects of the trade. Raise any issues or noncompliance with the Operations Manager or Global Head of Operations. Interested candidates kindly share your updated resume to anushka@adeptglobal.com,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
chennai, tamil nadu
On-site
Job Description: Assistant Manager - Fleet Operations & Logistics Location: Chennai, Tamil Nadu Company: Zomato Hyperpure Private Limited Job Type: Full-time Experience Required: 5+ years in Fleet Operations & Logistics Management Role Overview: The Assistant Manager - Fleet Operations & Logistics at Zomato Hyperpure Private Limited is responsible for overseeing the entire fleet and logistics operations in Chennai. This includes managing the Middle Mile & Dark Store Replenishment operations to ensure the seamless movement of inventory, minimizing costs, and maintaining high service standards. This role demands strong leadership, strategic planning, and effective communication to manage the complex logistics ecosystem efficiently. Key Responsibilities:1. Fleet Management & Optimization: Oversee Fleet Operations: Manage the day-to-day operations of the fleet, ensuring that all vehicles are properly maintained, utilized efficiently, and comply with safety regulations. Vehicle Allocation & Scheduling: Strategically allocate and schedule vehicles based on demand forecasts, ensuring optimal fleet utilization and timely delivery of goods. Cost Control: Analyze fleet costs and other related expenses to identify areas of potential savings and improve overall cost-efficiency. 2. Vendor & Transporter Management: Vendor Selection & Relationship Management: Lead the selection of transport vendors, negotiate contracts, and establish strong, long-term relationships to ensure high s ervice levels and competitive pricing. Performance Monitoring: Regularly assess vendor performance through KPIs, including on-time delivery rates, compliance with SLAs, and overall service quality. Issue Resolution: Serve as the primary point of contact for vendors, addressing any operational challenges, disputes, or service failures promptly to avoid disruptions. 3. Logistics Operations & Strategy: Inventory Coordination: Work closely with Inventory, Warehouse, and Store Operations teams to synchronize supply chain activities, ensuring inventory is moved efficiently to meet customer demands. Route Planning & Optimization: Develop and implement route planning strategies to minimize transportation costs, reduce delivery times, and increase fuel efficiency. Dark Store Replenishment: Manage the replenishment process for dark stores, ensuring timely and accurate inventory delivery to support store operations. Technology Integration: Utilize logistics management software to track fleet movements, analyze data for performance improvements, and ensure real-time visibility of operations. 4. Compliance & Documentation: Regulatory Compliance: Ensure all fleet operations comply with local transportation regulations, including vehicle permits, driver qualifications, and safety standards. Documentation Management: Maintain accurate records of fleet operations, vendor contracts, maintenance schedules, and other critical documentation for audit and compliance purposes. Risk Management: Identify and mitigate risks related to fleet operations, including accidents, legal issues, and supply chain disruptions. 5. Leadership & Team Management: Team Supervision: Lead, mentor, and develop a team of logistics coordinators, drivers, and support staff to ensure high performance and a positive working environment. Training & Development: Conduct regular training sessions for the team on best practices in logistics, safety protocols, and new technology implementation. Performance Reviews: Conduct periodic performance reviews, providing feedback and setting actionable goals for team members to foster continuous improvement. 6. Strategic Planning & Continuous Improvement: Process Improvement: Continuously evaluate and improve logistics processes to enhance operational efficiency, reduce costs, and increase customer satisfaction. Data-Driven Decisions: Use data analytics to identify trends, forecast demand, and make informed decisions that support business objectives. Innovation: Drive innovation in logistics operations by exploring new technologies, automation tools, and best practices that can be integrated into daily operations. Qualifications: Educational Background: Bachelors degree in Logistics, Supply Chain Management, Business Administration, or a related field. A Masters degree or professional certification in logistics or supply chain management is a plus. Experience: A minimum of 5 years of experience in fleet operations and logistics management, preferably within the food delivery, e-commerce, or retail sectors. Technical Skills: Proficient in logistics management software, route optimization tools, and data analysis platforms. Strong understanding of supply chain principles and best practices. Leadership Skills: Proven ability to lead and develop teams, manage vendor relationships, and drive cross-functional collaboration. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey information to internal teams, vendors, and senior management. Problem-Solving: Strong problem-solving abilities with a keen attention to detail and a proactive approach to identifying and addressing issues. Adaptability: Ability to thrive in a fast-paced, dynamic environment with changing priorities and multiple responsibilities. Location: Zomato Hyperpure Private Limited Interested candidates can share their resumes at: udaya.r@zomato.com,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
thane, maharashtra
On-site
Calling all innovators find your future at Fiserv. Job Title Operations Management - Sr Professional II Job Title: Logistics Operations Manager Location: Thane What does a successful Logistics Manager do at Fiserv We are seeking a highly skilled and experienced Logistics Ops Manager to oversee and manage various aspects of procurement projection, stock keeping, inventory management, repair management, FSD agreement management, and both forward and reverse logistics. As the Logistics Manager, you will be responsible for ensuring the smooth flow of goods and materials throughout the organization's supply chain, optimizing efficiency, minimizing costs, and maintaining high levels of customer satisfaction. You will play a critical role in managing the logistics operations and implementing strategic initiatives to improve overall performance. What Will You Do Procurement Projection: Develop and execute procurement strategies to forecast and plan the organization's material requirements. Collaborate with internal stakeholders to determine procurement needs based on demand forecasts, production schedules, and inventory levels. Monitor market trends, pricing, and supplier capabilities to identify opportunities for cost savings and process improvements. Coordinate with suppliers to ensure timely delivery of materials while maintaining optimal inventory levels. Stock Keeping And Inventory Management Implement inventory management policies and procedures to optimize stock levels, minimize stock outs, and reduce carrying costs. Oversee the monitoring of inventory levels, conducting regular stock checks, and ensuring accurate records are maintained. Coordinate with cross-functional teams to manage stock movements, including receipt, storage, and issuance of materials. Identify slow-moving or obsolete inventory and implement strategies for liquidation or disposal Repair Management Establish and maintain repair management processes to efficiently handle equipment or product repairs. Coordinate with vendors, service centers, and technicians to ensure timely and cost-effective repairs. Develop and implement quality control procedures to verify the effectiveness of repairs and minimize return rates. FSD Agreement Management Manage and administer the Field Service Delivery (FSD) agreements with external partners or vendors. Ensure compliance with agreed service levels, performance metrics, and contractual obligations. Conduct periodic evaluations of FSD partners, address any issues or concerns, and initiate performance improvement initiatives. Forward And Reverse Logistics Develop and optimize logistics networks for the efficient movement of goods from suppliers to customers. Coordinate transportation, warehousing, and distribution activities to ensure timely delivery and order fulfillment. Manage reverse logistics processes, including product returns, repairs, replacements, and disposal. Continuously assess and improve logistics processes to enhance efficiency, reduce costs, and enhance customer satisfaction. What Will You Need To Know Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. A Master's degree is preferred. Proven experience in logistics and supply chain management, with a focus on procurement projection, stock keeping, inventory management, repair management, FSD agreement management, and both forward and reverse logistics. Proficiency in using logistics management software and systems. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams, suppliers, and customers. What Would Be Great To Have Strong leadership and people management abilities. Strong knowledge of logistics principles, best practices, and industry trends. Thank You For Considering Employment With Fiserv. Please Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). What You Should Know About Us Our Commitment To Diversity And Inclusion We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Warning About Fake Job Posts Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.,
Posted 2 weeks ago
15.0 - 20.0 years
0 - 0 Lacs
hyderabad, pune, mumbai city
On-site
Logistics Manager Job Location: Hyderabad/Pune/Mumbai Shift: Should be flexible in shifts (General shift 10am to 7pm) Roles and Responsibilities: 1. End-to-End Supply Chain Function Manage and coordinate end-to-end supply chain for products shipped from Fulfilment Centres. 2. Logistics & Operations - Manage and own the shipment cycle and ensure time-and-cost effective logistics operations from India to overseas locations. 3. Formalize Operating Procedures for export Shipments. Develop standard operating procedures and scheduling/shipping practices for efficiently carrying out logistics activities. 4. Cost Optimization Negotiate air freight quotes with carriers. Identify opportunities for cost reduction, material flow improvement, and business development. 5. Cost Updation Inform cost changes, shipment issues, supply concerns to respective personnel and team in a timely manner. 6. Financial Reporting. Create and maintain detailed financial reporting on all export activities including order management, logistics and shipping. 7. Regulatory and Compliance Procedures. Ensure that shipment department activities are conducted in accordance with local, state and federal customs laws of the countries being serviced by Distacart and its affiliate companies. 8. Knowledge Base. Prepare a knowledge base for export regulation specific to each geography in terms of restrictions on category of products, quantity of products, max invoice values, taxations and customs duties, documentary compliances for shipment and various categories of the products etc. 9. Formalizing Shipment Methods Designing, developing and editing the plans, programs, rules, regulations and methods of logistics that are carried out or followed in the specific section. 10. Operational Performance. Analyse operational performance and resolve issues customs, compliance, regulatory issues specific to shipment zones/countries with other departments in consultation with our channel partners. 11. 3PLs Management - Manage and own the distribution cycle for overseas 3PLs for Warehousing and last mile delivery. Also, monitor the performance of the network of logistics service providers, and carriers. 12. Distribution Network Planning and Management - Find cost - effective network solutions for supply chain that can seamlessly integrate with the IT systems. 13. Metrics Management - Actively analyze and report Supply Chain and Fulfilment metrics to drive efficiency and effectiveness improvements. 14. Technology Function - Ensure proper EDI order processing, Returns, Refunds, Replacement, Credit, Invoice Creation; manage ERP integration and process automation. Required Skills and Qualifications 1. Minimum 6 years hands-on working experience in e-commerce supply chain management primarily in overseas shipments and compliances. 2. Good understanding of Supply Chain, Logistics, Distribution, Strategic Planning, and Process Improvisation. 3. Computer savvy, ability to quickly learn IT systems; strong understanding of ERP. 4. Excellent grip over Excel for analysing large data. 5. Good communication and problem-solving skills Interested send their updated resume to Email Id hrd.recruitmentconsultants at gmail dot com & WhatsApp - 9.2.1.1.6.1.8.4.4.8 / 9.7.1.7.2.2.1.3.8.
Posted 2 weeks ago
9.0 - 14.0 years
8 - 11 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Manage end-to-end trucking operations including fleet,dispatch & routing. Strong experience with Transportation Management Systems. Build & maintain relationships with truck owners & brokers. Ensure compliance with transport regulations (DOT, FMCSA). Required Candidate profile Lead fleet maintenance, vehicle acquisition, and route planning. Monitor budgets, reduce costs, and improve profitability. Handle a team of 50+ staff including drivers and dispatchers.
Posted 2 weeks ago
3.0 - 6.0 years
5 - 9 Lacs
Nagpur
Work from Office
Relationship Manager Sales - SCF REPORTS TO (SOLID & MATRIX): Position Grade: Business Unit: SME Department: Sales Sub Function: SCF Number of Positions: Single Position Type: Full Time Job Purpose Direct Reports (Position Title) Resources The objective of the Relationship Manager - SME Banking is to originate and convert new business prospects within the Small and Medium Enterprise (SME) sector through direct sourcing and open market channels. This role involves acquiring and managing customer relationships, taking proposals to the disbursement stage, generating revenue, and cross-selling retail products to SME clients. Team Size Direct: Indirect Team Size (Onrolls): Financial Resources Book Size: INR XX Net interest income: Main Accountabilities Qualifications & Experience Minimum Degree: Post Graduate/Graduate in any discipline Minimum Years/type ofexperience:3-6 years Competencies: Speed Meritocracy Customer Focus Tech Quotient Adaptability Influence Collaboration Integrity Resilience Risk management Financial acumen Functional Competencies TCL shall populate as per the existing grid Key Decisions taken Selection of prospective SME clients to target for new business origination. Assessment of credit risk associated with SME clients and financing structures. Financial analysis and evaluation of creditworthiness of SME clients. Structuring of credit facilities tailored to the unique needs and risk profiles of SME clients. New Business Prospects: Originate new business prospects within the SME sector through direct sourcing and open market channels. Customer Acquisition: Acquire SME customers and manage their proposals, guiding them up to the disbursement stage. Business Generation: Meet existing SME clients to identify business opportunities and drive revenue. Working Capital Facilities: Provide SMEs with a range of working capital facilities, such as Overdraft, Cash Credit, Dealer Finance, Vendor Finance, Letter of Credit, Bank Guarantee, Term Loan, etc., based on their specific needs. Customer Relationship Management: Manage and nurture customer relationships, addressing both service and sales queries with the goal of engaging and retaining SME clients. Cross-Selling: Cross-sell retail banking products to SME customers to maximize revenue and meet sales targets. Credit Risk Assessment: Assess the credit risk associated with SME clients and their proposed financing structures. Collaborate with credit and risk teams to ensure sound credit decisions. Financial Analysis Conduct in-depth financial analysis of SME clients to evaluate their creditworthiness and funding requirements. Prepare and present comprehensive credit proposals. Credit Structuring: Structure credit facilities for SMEs in a manner that aligns with their business needs and risk profiles. Optimize the credit solutions offered to SME clients. Compliance and Regulations: Ensure compliance with all relevant regulatory requirements and internal policies. Stay updated on changes in regulations affecting SME banking.
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Mumbai
Work from Office
About The Role Skill required: Plan - Pricing & Profitability Optimization Designation: Supply Chain Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Intermediate About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be part of Supply Chain Planning Team which is responsible for end to end supply planning and executionA set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for Ability to handle disputesAbility to manage multiple stakeholdersAbility to meet deadlinesAbility to perform under pressureNumerical ability Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
3.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
About The Role Skill required: Plan - Supply Chain Supply Planning Designation: Supply Chain Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(Domestic) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be part of Supply Chain Planning Team which is responsible for end to end supply planning and executionAssess, Design, Build and Implement best practices on process, organization, and technology for Supply Planning capabilities including Inventory Planning/Optimization, Materials Planning, Distribution Planning, Supplier Collaboration and Supply Planning within Integrated Planning. What are we looking for Experienced resourcesEnglish Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Noida
Work from Office
About us:- Vashi Integrated Solutions is a One - Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail. We are a leading distributor since 1978 for Industrial products. Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries. We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity. Job Summary: The Executive Logistics Coordinator - Track & Trace is responsible for ensuring the efficient and accurate tracking and tracing of shipments from origin to destination. This role involves monitoring shipment status, managing documentation, coordinating with carriers, and resolving any issues that may arise during transit. The ideal candidate will have strong organizational skills, attention to detail, and experience in logistics and supply chain management. Key Responsibilities Monitor and track shipments to ensure timely delivery and accuracy in tracking information. Maintain and update shipment tracking systems with accurate and real-time data. Coordinate with carriers, suppliers, and internal teams to resolve any issues or delays in transit. Manage documentation related to shipments, including invoices, e-waybill, and Docket numbers. Communicate shipment status updates to relevant stakeholders, including customers and internal departments. Analyze tracking data to identify trends, potential issues, and opportunities for improvement. Develop and implement best practices for shipment tracking and tracing. Prepare and present reports on shipment status, performance metrics, and any issues encountered. Ensure compliance with company policies, industry regulations, and contractual agreements. Provide excellent customer service by addressing inquiries and concerns related to shipment tracking. Qualifications Bachelor s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Proven experience in logistics coordination, shipment tracking, or a similar role, with a minimum of 2 years of experience. Strong understanding of logistics, supply chain processes, and tracking systems. Excellent organizational, problem-solving, and communication skills. Ability to work effectively in a fast-paced and dynamic environment. Experience Extensive experience in tracking and tracing shipments, coordinating with carriers, and managing logistics documentation. Demonstrated ability to resolve issues and manage delays in transit. Proficiency in using logistics and shipment tracking systems. Experience in analyzing tracking data and generating performance reports. Proven track record of improving shipment tracking processes and efficiency. Measurable Goals Timely Delivery: Ensure that 98% of shipments are delivered on time by closely monitoring and coordinating with carriers. Accuracy in Tracking: Achieve a 99% accuracy rate in updating and maintaining shipment tracking information in the system. Issue Resolution: Resolve 95% of shipment-related issues within 24 hours of identification. Customer Satisfaction: Increase customer satisfaction scores related to shipment tracking by 20% through proactive communication and efficient problem-solving. POD: Ensure that we receive 100% POD of all the delivered shipment and the POD s to be shared with the data entry team. Core Skills Organizational Skills: Strong ability to organize tasks, manage time efficiently, and prioritize responsibilities to ensure timely and accurate tracking of shipments. Attention to Detail: High attention to detail to ensure accuracy in tracking information and documentation. Communication Skills: Excellent verbal and written communication skills for effective interaction with carriers, suppliers, customers, and internal teams. Problem-Solving: Proficiency in identifying issues, developing solutions, and implementing corrective actions in a timely manner. Technical Proficiency: Competence in using logistics management and shipment tracking systems, and other relevant technology.
Posted 2 weeks ago
10.0 - 14.0 years
7 - 11 Lacs
Gurugram
Work from Office
About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for Ability to manage multiple stakeholdersAbility to perform under pressureAgility for quick learningProblem-solving skillsStrong analytical skills Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
3.0 - 5.0 years
5 - 8 Lacs
Mumbai
Work from Office
About The Role Skill required: Plan - Supply Chain Supply Planning Designation: Supply Chain Plan&Analyt Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be part of Supply Chain Planning Team which is responsible for end to end supply planning and executionAssess, Design, Build and Implement best practices on process, organization, and technology for Supply Planning capabilities including Inventory Planning/Optimization, Materials Planning, Distribution Planning, Supplier Collaboration and Supply Planning within Integrated Planning. What are we looking for Inventory Management Order Management Adaptable and flexible Ability to perform under pressure Problem-solving skills Supply Chain Networking and Inventory Supply Chain Supply Planning In this role you are required to solve routine problems, largely through precedent and referral togeneral guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailedinstruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope ofwork Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
0.0 - 6.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Optimize supply chain efficiency through process improvements * Manage inventory levels & lead times
Posted 2 weeks ago
3.0 - 5.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processEnsure successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsImprove workforce performance and productivity, boosts business agility, increases revenue and reduces costs Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
7.0 - 11.0 years
7 - 11 Lacs
Bengaluru
Work from Office
About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.The Service Delivery Specialist is responsible for daily supervision of teams engaging with customers, recommending products, and generating additional revenue through new sales, up-selling and cross-selling that enhance the customer experience and drive sales according to the scope of work and service level requirements. It can also be a team that collects and recovers customer receivables and debt. They manage the workload of the team, may make work assignments, and have responsibility for developing team members. This job also operates as a subject matter expert and may be the escalation point for issue resolution and customer escalations. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. The job manages effective internal/external client relationships within a defined area of responsibility. This job also exercises consistent judgment and discretion with work directly related to management policies and the general operations of the business. What are we looking for Interpret day-to-day business objectives and prepare/execute operational practices/work programs. Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately May perform data entry or other client related tasks in various systems, as required Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases Prepare and analyze complex reports/information and formulate conclusions Ensure that all of the client responsibilities occur in accordance with the statement of work and service level agreement with client(s) Act as subject matter expert for team members, peers and/or clients as assigned May act as a point of contact for senior client representativesAnticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements Required to direct work within clear budget guidelines Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
2.0 - 4.0 years
6 - 10 Lacs
Bengaluru
Work from Office
About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : IT Financial Management Good to have skills : Financial AnalysisMinimum 0-2 year(s) of experience is required Educational Qualification : BCOM/MCOM/MBA Project Role :Program/Project Management Representativ Project Role Description :Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have Skills :IT Financial ManagementGood to Have Skills :Financial AnalysisJob :Key Responsibilities :1 Manage relationship between Accenture Operations teams and client/internal IT teams 2 Mobilization of projects - overall responsible for the successful planning, execution, monitoring, closure of a project 3 Tech budget technology cost budgeting, optimization, and variance tracking 4 Accruals posting, invoice validation and Cost Analysis 5 Preparation of MIS, Rate Cards for BUs 6 Chair site meetings and distribute minutes to all project team members 7 Ensure clients needs are met in a timely and cost-effective manner 8 Stakeholder management 9 Manage technology infrastructure projects 10 Manage escalations 11 Provide account management services to entrusted accounts/contacts Technical Experience :1 Knowledge and experience in IT infrastructure 2 Understanding of Project Management fundamentals 3 Should be good in MS tools 4 Well organized and result oriented 5 Strong Communication Interpersonal as it involves interacting with onsite clients 6 Hands on technical project management experience Professional Attributes :Good written and verbal Communication Educational Qualification:BCOM/MCOM/MBAAdditional Info : Qualification BCOM/MCOM/MBA
Posted 2 weeks ago
4.0 - 6.0 years
8 - 12 Lacs
Gurugram
Work from Office
About The Role Job Summary : An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. Roles & Responsibilities: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrowwith a positive impact on the business, society and the planet. Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: End-to-end implementation experience as Anaplan Architect Should have experience on Anaplan integration with other systems Experience across industries such as Life sciences, Auto, Consumer Packaged Goods, preferred Have a good understanding of Extraction, Transformation, Load concepts to proactively troubleshoot the Integration issues Must be a certified Anaplan model builder level 1,2 and 3 Support clients and teams in the design, development and implementation of new and improved business processes, enabling technology in Supply Chain related projects. Involve in supply chain planning process and requirement discussions with the client to configure the Anaplan data hub with the models accordingly. Work with the client in the design, development and testing of the supply chain implementation projects. Design apt solutions by configurable capabilities in Anaplan for different models Work with the client team to understand the system landscape. Perform workshops with single point of contacts of each legacy system which is getting integrated with Anaplan Provide data specification documents based on Anaplan configuration. Create Namespace or Tables based on clients current data flow. Ensure Anaplan gets integrated with clients systems . Qualification Professional & Technical Skills: Bring your best skills forward to excel in the role: Excellent Anaplan model builder skills and ability to independently build resources Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment
Posted 2 weeks ago
2.0 - 6.0 years
11 - 16 Lacs
Bengaluru
Work from Office
About The Role Job Summary : Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Basic knowledge of Control tables and its configuration leading to different analytics within OMP Roles & Responsibilities: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrowwith a positive impact on the business, society and the planet. Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Work with the client in the design, development and testing of the supply chain implementation projects. Find apt solutions by considering the inbuilt as well as configurable capabilities of OMP Unison Planning. Provide estimates to leaders for complex work and resource requirements. Create user manual and train users on the capability. Draft winning pitches aligned to clients requirements. Lead business assessment and roadmaps for our client , advise them on Supply Chain functionality and new features, share and shape implementation options to overcome current challenges and optimize key business processes. Leverage best practices and existing operation standards to create client-specific business solutions Supply Chain improvements. Conceptualize, design and build re-usable components around the supply chain practices helping accelerate the development of Capability Network. Demonstrate expertise as solution architect and solution consultant in the implementation of OMP modules which includeo Demand planning strategy, segmentation, PLCs, statistical and interactive forecasting o Operational planning, transportation and scheduling o Network infrastructure design, inventory policy o Sales and operational planning, scenario planning, capacity planningQualification Professional & Technical Skills: MBA from Tier-1 or Tier 2 institute 2-6 years of supply chain experience Experience of one or two projects in OMP preferred Exposure to tools such as OMP is must and SAP is desirable Experience across industries such as Life sciences, Auto, Consumer Packaged Goods, is preferred Must have OMP configuration experience and detailed understanding of OMP architecture Hands-on experience on creating different resources such as workbook, dashboard, task flow, to provide functionalities or solutions based on clients requirements
Posted 2 weeks ago
2.0 - 6.0 years
10 - 14 Lacs
Hyderabad
Work from Office
About The Role Job Summary : Ability to solve complex business problems and deliver client delight Strong analytical and writing skills to build viewpoints on industry trends Excellent communication, interpersonal and presentation skills Cross-cultural competence with an ability to thrive in a dynamic environment Basic knowledge of Control tables and its configuration leading to different analytics within OMP Roles & Responsibilities: As a part of our Supply chain and operations practice, you will help organizations reimagine and transform their supply chains for tomorrowwith a positive impact on the business, society and the planet. Together, lets innovate, build competitive advantage, improve business, and societal outcomes, in an ever-changing, ever-challenging world. Help us make supply chains work better, faster, and be more resilient, with the following initiatives: Work with the client in the design, development and testing of the supply chain implementation projects. Find apt solutions by considering the inbuilt as well as configurable capabilities of OMP Unison Planning. Provide estimates to leaders for complex work and resource requirements. Create user manual and train users on the capability. Draft winning pitches aligned to clients requirements. Lead business assessment and roadmaps for our client , advise them on Supply Chain functionality and new features, share and shape implementation options to overcome current challenges and optimize key business processes. Leverage best practices and existing operation standards to create client-specific business solutions Supply Chain improvements. Conceptualize, design and build re-usable components around the supply chain practices helping accelerate the development of Capability Network. Demonstrate expertise as solution architect and solution consultant in the implementation of OMP modules which includeo Demand planning strategy, segmentation, PLCs, statistical and interactive forecasting o Operational planning, transportation and scheduling o Network infrastructure design, inventory policy o Sales and operational planning, scenario planning, capacity planningQualification Professional & Technical Skills: MBA from Tier-1 or Tier 2 institute 2-6 years of supply chain experience Experience of one or two projects in OMP preferred Exposure to tools such as OMP is must and SAP is desirable Experience across industries such as Life sciences, Auto, Consumer Packaged Goods, is preferred Must have OMP configuration experience and detailed understanding of OMP architecture Hands-on experience on creating different resources such as workbook, dashboard, task flow, to provide functionalities or solutions based on clients requirements
Posted 2 weeks ago
10.0 - 14.0 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Acquisition - Workday Recruiting Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for . Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
2.0 - 7.0 years
3 - 7 Lacs
Bengaluru
Work from Office
About The Role Skill required: Fulfill - Service Fulfillment Designation: Supply Chain Operations Associate Qualifications: BCom/Any Graduation Years of Experience: 2 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Responsibilities of this role may include activities related to Service Requests, Track & Trace, Vendor Maintenance, and Costing in various system platforms. The Replenishment Assistant plays a vital role in supporting the Replenishment team by ensuring seamless coordination between vendors, logistics, and internal departments. This position may be responsible for managing and validating PO Accuracy in Prism, which include key details such as pricing, quantities, and delivery dates to align with expectations. The Replenishment Assistant works directly with vendors to resolve issues and maintain the accuracy of the supply chain. Additionally, the role may involve maintaining and updating vendor information in Blue Yonder-SCPO and Arrowstream, ensuring that aspects of vendor setup information is accurate and current.The Replenishment Assistant may also be responsible for processing drop shipments and other service requests in SOUS, supporting the Sales team to ensure the timely fulfillment of orders. This role may also support in identifying opportunities for process improvement thus contributing to the overall efficiency of the Replenishment operations. The Replenishment Assistant must be highly organized and detail-oriented, managing multiple tasks effectively while maintaining strong vendor and internal team relationships. Ultimately, this role helps drive the success of organization by ensuring smooth and efficient product flow and supporting the execution of operational tasks.In Service Fulfillment, you will play an intergral part in interacting with client & control impact to business revenue. You will have to provide for solutions that automates and integrates key service fulfillment processes, including back office order orchestration, network and service inventory management, service activation and configuration management. What are we looking for Qualification:Three-year degree (Bachelors Degree) is highly preferred. Equivalent work experience and applicable certifications may be considered as well (Military Service, APICS, CPM, etc.)Experience:2+ years of direct inventory management/supply chain experience preferred, with food service experience a plusKey SkillsPossess superior oral and written communication along with strong analytical skillsAbility to communicate clearly and professionally with suppliers, sales, field partners and other business contacts via telephone, email, and video conferencingMust be able to deal with high pressure situations to meet daily/weekly timelines with a high sense of urgencyHigh attention to detail, strong interpersonal skills and customer orientation, and fact-based decision makingAbility to quickly learn new technologies, with Blue Yonder-SCPO / Prism / Arrowstream experience heavily preferred. Proficiency and proven experience in Microsoft Office Suite, includingMicrosoft Outlook, Microsoft Excel, Microsoft PowerPoint and Microsoft WordYou would be responsible for Replenishment activities, Track & Trace and Vendor Maintenance Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom,Any Graduation
Posted 2 weeks ago
5.0 - 8.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processIn Learning Delivery Operations you will be ensuring successful delivery of learning solutions and review their effectiveness and applicability. What are we looking for In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsIn this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
7.0 - 11.0 years
8 - 12 Lacs
Gurugram
Work from Office
About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
1.0 - 3.0 years
3 - 7 Lacs
Mumbai
Work from Office
About The Role Skill required: Fulfill - Order Management Designation: Supply Chain Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Your will be part of Expediting team where in you will be accountable for expediting by following up with supplier by calls or Teams meeting. Your aim will be to make sure the part reaches the warehouse within target date. This role requires making multiple calls to suppliers during day as part of follow up activity. You may also be assigned with group of individuals managing suppliers. Analyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitizationAssess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management. What are we looking for Supplier Relationship ManagementAbility to perform under pressureProblem-solving skillsAbility to establish strong client relationshipResults orientationPrioritization of workloadProblem SolvingReverse LogisticsSupply Chain Execution Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Posted 2 weeks ago
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