33227 Linux Jobs - Page 12

Job Title: IT Administrator / Network & System Administrator Experience Required: min 2 years in IT Administration, Network & System Support, and Vendor Coordination Salary: ₹25,000 – ₹30,000 per month (Based on experience and skill set) Shift: 10AM to 7PM – Monday to Friday (Saturdays are flexible) Location: Magnum Galaxy Tower-1, Sec-58, Gurgaon -122011 Gurugram based candidates only. About the Role: We are looking for a proactive and experienced IT Administrator / Network & System Administrator to join our team. The ideal candidate will be responsible for managing our IT infrastructure, ensuring network and system uptime, providing user support, handling hardware and software installations, and maintaining relationships with external vendors and service providers. This role requires a balance of hands-on technical knowledge and strong organizational skills to manage day-to-day IT operations effectively. Key Responsibilities: 1. Network & System Administration Maintain and monitor local area networks (LAN), wide area networks (WAN), Wi-Fi systems, and internet connectivity. Install, configure, and troubleshoot hardware (servers, routers, switches, firewalls, desktops, laptops, printers). Manage user accounts, access control, system backups, and data recovery protocols. Oversee the performance of servers, backup systems, antivirus software, and firewall configurations. Ensure data security, patch management, and IT compliance. 2. User Support & Troubleshooting Provide Level 1 and Level 2 technical support to employees for hardware, software, and networking issues. Maintain inventory of IT assets and manage IT ticketing system or support logs. Conduct periodic audits and health checks of all IT systems. 3. Software & Tools Management Install, update, and manage OS, productivity tools, antivirus solutions, and custom software. Administer business applications including email clients (Outlook/Google Workspace), office tools, etc. Maintain and configure video conferencing setups (Zoom, Teams, etc.). 4. Vendor & AMC Management Coordinate with external vendors for procurement of hardware/software, repairs, AMC renewals, and service calls. Track IT-related purchases, licenses, and warranties. Negotiate and manage Annual Maintenance Contracts (AMCs) and Service-Level Agreements (SLAs). Maintain proper documentation of vendor dealings, quotations, and payment schedules. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. 2-3 years of relevant experience in IT support, systems, and network administration. Strong understanding of Windows/Linux servers, Active Directory, networking protocols, and cloud basics. Hands-on experience with firewalls, switches, routers, and endpoint management. Good knowledge of IT security practices and backup solutions. Experience in vendor coordination and managing AMCs/contracts. Strong problem-solving and communication skills. Ability to prioritize tasks and work independently under minimal supervision. Work Environment: Full-time, On-site role 5-day working schedule (Saturdays are flexible) Fast-paced, collaborative team environment How to Apply: Interested candidates can share their resumes at hr@cosmoindia.in with the subject line: “Application for IT Administrator Role” or WhatsApp to 9953692702 Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Leave encashment Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Ability to commute/relocate: Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Are you comfortable to come at office for interview? Can you join immediately? What is your monthly in hand salary? Education: Bachelor's (Required) Experience: IT admin : 2 years (Required) hardware & network configuration: 2 years (Required) Vendor management: 2 years (Required) data security: 2 years (Required) networking protocols: 2 years (Required) Linux: 2 years (Required) LAMP stack: 2 years (Required) Location: Gurgaon, Haryana (Required) Work Location: In person Expected Start Date: 21/07/2025

Responsibilities: System Installation/ Configuration : Install and configure Linux operating systems and applications (proxy servers, apache etc). Mail Management : Gmail /squirrel mail/ User Management System Monitoring : Monitor system performance and resource usage Security Management : Implement security measures such as firewalls, intrusion detection systems, and regular updates. Backup and Recovery : Set up and manage backup solutions and perform data recovery when necessary. Troubleshooting : Diagnose and resolve hardware and software issues. Automation : Write scripts (e.g., Bash, Python) to automate repetitive tasks. Networking : Configure and manage network services like DNS, DHCP, and VPNs. Package Management : . Documentation : Maintain documentation for system configurations, procedures, and policies. Qualifications : BE/ BTech/MCA / M Tech/ Msc with specialization in computers or electronics or IT or MSc in 3-6 yrs relevant experience Should have working experience in Redhat Centos Linux. Familiarity of windows environment is desireable Should have worked with databases / protocols like MySQL MariaDB Ubuntu CentOS, LDAP POP IMAP and others Decent Communication skills Hindi/ English R/W/S Skills like Problem Solving, attention to detail and continous learning are advantageious Job Type: Full Time Job Location: HISSAR

Location: Gurgaon Experience: 1–years Qualification: Bachelor’s degree / Diploma in Computer Science/IT, Digital Marketing or related field Job Description: Provide technical support for software, hardware, and network-related issues. Maintain IT infrastructure including servers, LAN/WAN, systems, and data backups. Implement operational software’s & WhatsApp automation Monitor and troubleshoot system performance and security. Install and configure hardware and software applications. Manage user accounts, permissions, and system updates. Coordinate with vendors for IT procurement and services. Skills: Knowledge of Windows/Linux OS, MS Office, and networking concepts. Experience with ERP or CRM systems is a plus. Strong troubleshooting and problem-solving skills. Mobile app development & Digital marketing skills Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person Expected Start Date: 18/07/2025

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Ignition Application Administrator Position: We are seeking a highly motivated Ignition Application Administrator to join the Enterprise Services – Data team. Working very closely with peer platform administrators, developers, Product/Project Seniors and Customers, you will play an active role in administering the existing analytics platforms. You will join a team of platform administrators who are specialized in one tool, but cross-trained on other tools. While you will focus on Ignition, administration knowledge of these other platforms is beneficial – Qlik Sense, Tableau, PowerBI, SAP Business Objects, Matillion, Snowflake, Informatica (EDC, IDQ, Axon), Alteryx, HVR or Databricks. This role requires a willingness to dive into complex problems to help the team find elegant solutions. How you communicate and approach problems is important to us. We are looking for team players, who are willing to bring people across the disciplines together. This position will provide the unique opportunity to operate in a start-up-like environment within a Fortune 50 company. Our digital focus is geared towards releasing the insights inherent to our best-in-class products and services. Together we aim to achieve new levels of productivity by changing the way we work and identifying new sources of growth for our customers. Responsibilities include, but are not limited to, the following: Install and configure Ignition. Monitor the Ignition platform, including integration with observability and alerting solutions, and recommend platform improvements. Troubleshoot and resolve Ignition platform issues. Configure data source connections and manage asset libraries. Identify and raise system capacity related issues (storage, licenses, performance threshold). Define best practices for Ignition deployment. Integrate Ignition with other ES Data platforms and Business Unit installations of Ignition. Participate in overall data platform architecture and strategy. Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction. Knowledge and Skills: 3+ years working in customer success or in a customer-facing engineering capacity is required. Large scale implementation experience with complex solutions environment. Experience in customer-facing positions, preferably industry experience in technology-based solutions. Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects. Experience with Linux command line. An aptitude for both analysing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features. Knowledge of the software development process and of software design methodologies helpful 3+ years’ experience in a cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product. Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful. Cloud platform architecture, administration and programming experience desired. Experience with Helm, Argo CD, Docker, and cloud networking. Excellent communication skills: interpersonal, written, and verbal. Education and Work Experience: This position requires a minimum A BA/BS Degree (or equivalent) in technology, computing or other related field of study. Experience in lieu of education may be considered if the individual has ten (3+) or more years of relevant experience. Hours: Normal work schedule hours may vary, Monday through Friday. May be required to work flexible hours and/or weekends, as needed, to meet deadlines or to fulfil application administration obligations. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Overview Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes, and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations. Currently we are looking Developer 3. What You Will Be Doing The Developer is responsible for the overall performance of the product through applying principles of software engineering to the design development maintenance testing and evaluation of the software. The Developer ensures timely delivery of high quality software within the release timelines and guidelines. Develop complex code based on functional specifications; complete logic and algorithm design in alignment with established standards Translate and analyze software requirements into design specifications and ensure adherence to requirements Perform complex peer code review and analysis; provide insight on broader impact of software changes Incorporate the business value and identify the broader impact to the software; influence and provide technical guidance to other team members Test code to verify it meets the technical specifications and is working as intended before submitting to code review Create and apply automated tests and test principles to software changes including (but not limited to) unit tests Influence and lead on standards and processes of team and events including planning work estimation solution demos reviews and implementation design of code discussions Contribute to the implementation of a delivery pipeline including test automation security and performance Understand business application and coding tasks to make recommendations for internal process improvements and product documentation Research complex escalations for production issues or software code issues to ensure the stability of the application Implement development standards to ensure compliance with product and industry practices and regulations Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy. What Will Make You Successful Bachelor's degree or equivalent experience Experience with data structures algorithms and software design Experience with continuous software delivery Working knowledge of Front end Web Frameworks such as Angular or React. Significant demonstrated experience with C# .NET or Java. Experience and certifications with SAP Technologies – SAP ABAP, SAP BTP, SAP S4 Hana or SAP SuccessFactors is a huge plus. Experience working in Windows/Linux development environment working with open source tools/platforms Demonstrated experience with build environments and delivery pipelines Experience with test automation and continuous integration tools Experience in software application testing tools methodologies and process framework Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas Strong critical thinking and problem solving skills Self-motivated with the ability to manage projects to completion with minimal oversight Ability to work independently and in a team environment Strong attention to detail Driven to learn and stay current professionally Passionate competitive and intellectually curious Sharp fast learner with technology curiosity and aptitude Demonstrated ability to influence motivate and mobilize team members and business partners Good ability to establish rapport and gain the trust of others; effective at gaining consensus Strong at using original thinking to translate goals into the implementation of new ideas and design solutions Strong ability to provide technical and constructive feedback to team members Up to 10% travel time required Hyland’s Offering We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce. Learning & Development - development budget (used for certifications, conferences etc..), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees. R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow. Work-life balance culture – flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust, and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office! Well-being - private medical healthcare, life insurance, gym reimbursement. Community Engagement – Volunteer time off (12h/year). Diversity & Inclusion – employee resource groups, inclusion benefits and policies Niceties & Events – snacks and beverages, employee referral program, birthday, baby gifts. If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us! We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, gender identity or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

DESCRIPTION At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet. At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun. Amazon, one of the top 100 companies in the United States, has an immediate opening for an IT Support Engineer in our Fulfillment Center. Fulfillment Centers throughout the U.S. handle millions of items from tens of thousands of vendors and ships them across the globe each day. The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines. This position is the second level of support for the operations of the Fulfillment Center and serves as a resource to Technical Support Technicians while also acting as a representative of the IT department to internal customers. Amazon seeks individuals who are willing to Work Hard, Have Fun, and join us in making Worldwide History. The IT Support Engineer must have an excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology. They must possess superior technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. Additionally they must possess strong analytical skills with demonstrated problem solving ability. Previous experience exercising high levels of initiative, judgment, and diplomacy required. Proven ability to operate in extreme high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible. They must possess superior people skills dealing with all levels of a team environment up to and including presentations and explanation of projects to upper level management. Regular activities include network engineering and troubleshooting, project management, mentorship of Technical Support Technicians, data cabling, systems administration in a variety of software and hardware environments, telecom/PBX administration, root cause analysis in problem solving, and assistance in managing the daily activities of the department. A willingness to relocate as career advancement opportunities throughout the company become available is strongly desired. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet BASIC QUALIFICATIONS 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience Experience troubleshooting integrated and interdependent computer systems Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals PREFERRED QUALIFICATIONS CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications Experience in a dynamic environment with a high degree of customer service Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Job details IND, HR, Gurugram Engineering & IT Operations, IT, & Support Engineering

About 1% Club 1% Club is on a mission to make Financial Independence a reality. In under two years, we’ve built multiple large, profitable businesses under one brand — from financial education and SEBI-registered investment advisory to insurance and credit card services. Backed by Nikhil Kamath (Zerodha) and a ₹10 crore fundraise, we also grew an organic distribution of 80 lakh+ followers among India’s English-speaking middle class. Now, we’re using this strong foundation to build a tech-first, AI-driven wealth management platform — solving everything money in one seamless app. At 1% Club, you’ll take products from zero to scale, solve deeply technical, user-first problems, and build for millions. If you want to shape the future of how India manages its wealth — this is the place. What will you do? We're looking for a curious, detail-oriented, and business-savvy Data Analyst to join our Product team. You’ll be the go-to person turning raw numbers into meaningful insights that help us build better products, fuel growth, and derive the pulse of the users. This role requires a strong command of data tools (Mixpanel, Metabase, SQL/NoSQL), the ability to interpret complex product journeys, and a knack for storytelling with data. Key Responsibilities Design, build, and maintain dashboards and reports in Mixpanel, Metabase, and other BI tools. Set up and validate event tracking infrastructure for new feature launches. Collaborate with PMs to define success metrics and run analysis on feature adoption, funnel conversions, and retention patterns. Write performant SQL and NoSQL queries and work with other data sources where required. Partner with engineering to ensure data reliability and hygiene across systems. Conduct exploratory and deep-dive analyses to answer business and product hypotheses. Identify actionable insights from events and communicate them clearly to product and leadership teams. Help set up A/B experiments and evaluate their impact. You’ll be a great fit if you have 2–4 years of experience in a data or product analytics role, preferably in a consumer-facing tech company. Strong proficiency in SQL (window functions, joins, subqueries, etc.) and NoSQL databases like MongoDB, BigQuery, or Firebase (aggregate, lookup, etc). Experience working with Mixpanel, Metabase, and/or other product analytics tools. Strong business acumen with an understanding of product funnels, user cohorts, and growth metrics. Ability to transform complex data into actionable recommendations. Experience in FinTech, EdTech, or working closely with Product and Growth teams. Excellent communication and storytelling skills. Perks and Benefits BYOS (Build Your Own Setup): Mac/Windows/Linux, iPad, Monitors - anything you need to work comfortably. Work hard, Party harder: Company offsite, team lunch/dinner, game nights, and day outings are a few of the many things you’ll experience if you work out of the Bengaluru office. Highly competitive salary: We offer above-market salary & equity packages. Hiring Process You can check out our hiring process from here. Apply now to join our team! Skills: mixpanel,communication,sql,metabase,storytelling with data,data,nosql,data analysis,data visualization

Job Summary: We are looking for an experienced Server and Network Administrator to manage, maintain, and optimize our company’s IT infrastructure. This role involves overseeing servers, network devices, and security systems to ensure high availability, performance, and security across the organization. Key Responsibilities: Install, configure, and maintain physical and virtual servers (Windows/Linux). Manage and monitor network infrastructure including routers, switches, firewalls, and VPNs. Ensure server and network security through proper configurations, updates, and patches. Monitor system performance and troubleshoot hardware, software, and network issues. Manage backups, disaster recovery plans, and data integrity. Plan and implement network upgrades and expansions. Maintain documentation of network configurations, server setups, and IT procedures. Collaborate with IT team to design and implement IT infrastructure solutions. Respond to and resolve incidents affecting servers and network services promptly. Administer Active Directory, DNS, DHCP, and other network services. Manage user access and permissions to systems and network resources. Ensure compliance with company policies and industry best practices. Provide technical support and training to staff related to network and server systems. Required Skills and Qualifications: Proven experience as a Server Administrator, Network Administrator, or similar role. Strong knowledge of Windows Server and Linux operating systems. Hands-on experience with network devices (Cisco, Juniper, etc.). Proficiency with Active Directory, DNS, DHCP, and group policy management. Understanding of network protocols (TCP/IP, VLAN, VPN, etc.). Experience with virtualization technologies (VMware, Hyper-V). Familiarity with cloud services (AWS, Azure) is a plus. Knowledge of firewall and security best practices. Strong problem-solving skills and ability to work under pressure. Good communication and documentation skills. Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft MCSE) preferred. Preferred Qualifications: Experience managing enterprise-grade IT infrastructure. Familiarity with automation tools and scripting (PowerShell, Bash). Knowledge of monitoring tools (Nagios, Zabbix, SolarWinds). Understanding of compliance standards (ISO 27001, GDPR, PCI-DSS). What We Offer: Competitive salary and benefits. Professional development opportunities. Dynamic and collaborative work environment. Job Type: Full-time Pay: ₹10,000.00 - ₹30,000.00 per month Work Location: In person

Site Reliability Engineering (SRE) at Equifax is a discipline that combines software and systems engineering for building and running large-scale, distributed, fault-tolerant systems. SRE ensures that internal and external services meet or exceed reliability and performance expectations while adhering to Equifax engineering principles. SRE is also an engineering approach to building and running production systems – we engineer solutions to operational problems. Our SREs are responsible for overall system operation and we use a breadth of tools and approaches to solve a broad set of problems. Practices such as limiting time spent on operational work, blameless postmortems, proactive identification, and prevention of potential outages. Our SRE culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Equifax brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big, and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to build an environment that provides the support and mentorship needed to learn, grow and take pride in our work What You’ll Do Manage system(s) uptime across cloud-native (AWS, GCP) and hybrid architectures. Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK). Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains. Build automated tooling to deploy service requests to push a change into production. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services. Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR Lead availability blameless postmortem and own the call to action to remediate recurrences. What Experience You Need BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required 5-7 years of experience in software engineering, systems administration, database administration, and networking. 2+ years of experience developing and/or administering software in public cloud Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives. Experience in languages such as Python, Bash, Java, Go JavaScript and/or node.js Demonstrable cross-functional knowledge with systems, storage, networking, security and databases System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.) Proficiency with continuous integration and continuous delivery tooling and practices Cloud Certification Strongly Preferred What Could Set You Apart An ability to demonstrate successful performance of our Success Profile skills, including: DevSecOps - Uses DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies complex programs/scripts and integrated software services. Contributes to the selection of the software development methods, tools, and techniques. Applies agreed SRE standards and tools to achieve a well-engineered result. Participates in reviews of own work and leads reviews of colleagues' work. Operational Excellence - Develops work plans for short-term assignments of moderate complexity, typically contained within their own function. Consistently monitor and measure systems against key metrics to ensure availability of systems. Continuously seeks new ways of working to make processes run smoother and faster. Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve one’s own work and the work of less experienced colleagues. Builds and maintains an understanding of technology trends and uses knowledge to identify factors that achieve the defined expectations of systems availability. Technical Communication/Presentation - Articulates complex messages and the impacts to stakeholders to build support and agreement. Demonstrates strong written and verbal communication skills and the ability to tailor to specific audiences. Work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution for Equifax. Troubleshooting - Applies a methodical approach to routine and moderately complex issue definition and resolution. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Coordinates the implementation of agreed remedies. Analyzes patterns and trends.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description About the Role: We are looking to hire smart and passionate folks for our customer support team. The customer support team takes care of technical account management for all our customers. They help troubleshoot and resolve issues that customers might have and provide assistance as and when required. In this role, you will be providing dedicated customer support in an omnichannel environment to high-value customers and reputed brands. Responsibilities: • Take ownership of customer issues reported and ensure that they are resolved within set SLAs. • Diagnosing and troubleshooting problems and identifying solutions to resolve customer issues. • Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds. • Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. • Document knowledge in the form of FAQs and knowledge base articles. • Prepare accurate and timely reports, ensuring proper recording and closure of all reported issues. • Work with various internal stakeholders to provide prompt and accurate feedback to customers. • Handle high MRR customers and reputed brands. Qualifications Must-haves: • Minimum of 1-4 years of work experience in a customer support role. • Clear, concise, and effective written and oral communication skills. • Customer-centricity and empathy towards customers and their needs. • Proficient in diverse technologies with a knack for quickly adapting to new tools and products. • Good interpersonal skills and ability to collaborate with various cross -functional teams to solve business and tech problems. • Flexibility in working in different shifts/regions including Night shifts. This is absolutely mandatory because we follow a rotational shift policy with 6 months-1 year cycles. • Networking: Knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN,and firewalls. • Operating Systems: Familiarity with common operating systems such as Windows, MacOS, and Linux .• Must be willing to work in rotational shift (every 6 months) Good to have: • Prior work experience in SaaS product companies in domains relevant to Freshworks' suite of products. • Knowledge and proficiency in web technologies (JavaScript, HTML, CSS). • Collaboration tools: Familiarity with collaboration tools like Microsoft Teams, Zoom, or Slack. • Cloud computing: Understanding of cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). • Knowledge of the SaaS business model, SaaS technologies, and related applications. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Working experience in Azure cloud env, excellent knowledge on cloud Services implementation. Experience in environment provisioning using Terraform scripts. Experience on DevOps pipeline creation using Jenkins or another DevOps tool. Hands on experience in Test automation using Python, Java, PowerShell. Proficiency in understanding the requirements and writing test cases efficiently. Involvement in Test Execution, Results Analysis and Test Reporting . Have good knowledge on Agile methodologies . Good knowledge Azure Alerts and Monitoring using the PowerShell scripting by following the Yaml pipeline or Classic pipeline. Basic understanding of Linux bash scripting and the Azure Power Shell scripting. Azure cloud Certification preferred. A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management

Development (3-5+ years) Location: Bangalore Job Summary: We are looking for a detail-oriented Configuration & Release Engineer to manage build, version control, and release processes for our Linux-based In-Vehicle Infotainment (IVI) system. This role involves maintaining build environments, automating release workflows, and ensuring smooth integration across Bootloader (BL), Board Support Package (BSP), and Human-Machine Interface (HMI) development teams. Key Responsibilities: Manage and maintain build systems such as Yocto Project, Buildroot, or similar for embedded Linux platforms. Automate build, integration, and deployment pipelines using CI/CD tools like Jenkins, GitLab CI, or similar. Handle source code version control systems (Git, Gerrit) including branching, merging, and tagging strategies. Coordinate software releases, including versioning, packaging, and documentation. Collaborate with development teams across BL, BSP, and HMI to ensure consistent and reproducible builds. Monitor build and release health, troubleshoot build failures, and implement corrective actions. Maintain and improve build infrastructure and tooling to support efficient development workflows. Ensure compliance with automotive industry standards in build and release processes. Document build and release procedures, maintain logs, and generate release reports. Required Qualifications: Bachelor’s degree in Computer Science, Software Engineering, or related field. 3+ years of experience in build, configuration, and release engineering, preferably in embedded Linux environments. Strong experience with build systems like Yocto Project or Buildroot. Proficiency with CI/CD tools such as Jenkins, GitLab CI, or Bamboo. Expertise in version control systems, especially Git and Gerrit. Scripting skills in Bash, Python, or similar languages for automation. Familiarity with embedded Linux software stacks including Bootloader, BSP, and HMI. Good problem-solving skills and ability to work collaboratively in cross-functional teams. Preferred Skills: Experience in automotive IVI or embedded systems projects. Knowledge of containerization tools (Docker) and artifact repositories. Understanding of software quality standards and configuration management best practices. Exposure to Agile software development processes.

About the job We are looking for a skilled Embedded Systems Engineer/ Embedded Software Engineer with hands-on experience in Raspberry Pi, Linux systems, GUI development, and microcontroller interfacing. The ideal candidate will work on designing, developing, and integrating embedded solutions for innovative products. Note: Only candidates based in Surat should apply. Responsibilities ● Develop and maintain embedded systems applications on Raspberry Pi (using languages such as Python, C, and C++). ● Design and implement Linux-based solutions, including confi guration and setup of operating systems (Raspberry Pi OS, Ubuntu, etc.). ● Design and create graphical user interfaces (GUIs) for applications running on the Raspberry Pi using GUI tools and other appropriate frameworks. ● Write efficient, maintainable code for the Raspberry Pi, including code for display screens (LCD, OLED, etc.), touch interfaces, or external peripherals. ● Interface Raspberry Pi with microcontrollers like STM32 for embedded control applications. ● Work with various microcontroller platforms to create embedded systems that communicate with Raspberry Pi via protocols like I2C, SPI, and UART. Qualifications ● B.E./B.Tech in Electronics and Communication Engineering or a related field. ● Strong foundation in embedded systems, electronics, and microcontroller-based development. ● Hands-on experience with Raspberry Pi, Linux OS, and microcontroller interfacing (STM32, Arduino, etc.). ● Proficiency in programming languages such as Python, C, or C++. ● Familiarity with communication protocols like I2C, SPI, and UART. ● Good understanding of both hardware and software integration in embedded systems. ● Candidates based in Surat preferred. Job Types: Full-time, Permanent Pay: ₹480,000.00 - ₹660,000.00 per year Benefits: Cell phone reimbursement Leave encashment Paid time off Education: Bachelor's (Required) Experience: Embedded software: 2 years (Required) Raspberry Pi: 1 year (Preferred) graphical user interface: 1 year (Preferred) Linux: 3 years (Required) Location: Katargam, Surat, Gujarat (Required) Work Location: In person

Location: Ahmedabad (Work from Office) Employment Type: Full-time Working Days: 6 days/week Travel Requirement: Must be open to travel for onsite project needs Exp 2 to 4 years Key Responsibilities: Participate in deployment, configuration, and integration of BSS/OSS products. Perform basic server administration tasks on Linux-based systems. Work closely with development and project teams to support implementation efforts Handle client-side technical issues and provide resolution support. Execute MySQL queries and assist with basic data troubleshooting and reporting. Required Skills & Experience: 2–4 years of experience in implementation or support of IT systems/products. Good understanding of BSS/OSS products (telecom domain preferred). Basic to intermediate knowledge of Linux server environment and commands. Proficiency in MySQL, especially in writing and optimizing SELECT queries. Strong problem-solving attitude and willingness to learn. Good communication and interpersonal skills for client interaction Work Schedule & Leave Policy: 6-day work week. 1 Compensatory off per month. 2 weeks of leave every 6 months if no onsite travel has occurred during that period. Note: Candidates must be based in or willing to relocate to Ahmedabad, and should be comfortable with occasional travel for onsite assignments. Job Type: Full-time Pay: ₹9,687.65 - ₹41,043.75 per month Benefits: Cell phone reimbursement Flexible schedule Food provided Paid sick time Work Location: In person

interface.ai is the industry's-leading specialized AI provider for banks and credit unions, serving over 100 financial institutions. The company's integrated AI platform offers a unified banking experience through voice, chat, and employee-assisting solutions, enhanced by cutting-edge proprietary Generative AI. Our mission is clear: to transform the banking experience so every consumer enjoys hyper-personalized, secure, and seamless interactions, while improving operational efficiencies and driving revenue growth. interface.ai offers pre-trained, domain-specific AI solutions that are easy to integrate, scale, and manage, both in-branch and online. Combining this with deep industry expertise, interface.ai is the AI solution for banks and credit unions that want to deliver exceptional experiences and stay at the forefront of AI innovation. About Us At Interface.ai, we empower financial institutions with our Intelligent Virtual Assistant (IVA), designed to automate customer inquiries and calls across multiple channels. Our IVA transforms call centers from cost centers into revenue generators by delivering exceptional financial insights and enabling upsell/cross-sell opportunities. Our advanced in-house technology, including breakthroughs in Natural Language Understanding, ensures 90%+ accuracy from Day 1. With 1800% growth in the past year, we are recognized among the top 100 fastest-growing FinTech companies in Silicon Valley. Our fully remote team comprises 150+ experts from global giants like Apple, Microsoft, Salesforce, and premier institutions like ISB and IIMs. Learn More About Us Careers LinkedIn Your Role: Technical Support Engineer L2 As a Technical Support Engineer L2, you will serve as a key technical and customer experience advocate, providing advanced support to our enterprise customers. You will lead efforts to resolve complex issues, mentor Level 1 support executives, and contribute to improving our product quality and customer experience. This role requires technical expertise, excellent problem-solving abilities, and a proactive approach to managing and resolving customer concerns. Rotational Shift Timings - 5:00 PM - 2:00 AM & 8:00 PM - 6:00 AM & 4:00 AM - 11:00 AM Key Responsibilities- Advanced Technical Support - Act as the escalation point for Level 1 support executives for complex technical issues.Investigate and resolve advanced customer issues related to APIs, Unix/Linux systems, databases, and cloud platforms like AWS.Perform root cause analysis and provide long-term solutions for recurring issues.Troubleshoot and debug system performance issues using logs and system monitoring tools. Customer Interaction and Incident Management - Engage directly with US-based customers via email, chat, and calls to resolve critical and time-sensitive issues.Ensure timely acknowledgment, prioritization, and resolution of escalated tickets in tools like Zoho, JIRA, or Salesforce Service Cloud.Provide updates to customers and stakeholders on progress and resolution of complex issues. Collaboration and Knowledge Sharing - Collaborate with cross-functional teams, including engineering, product, and QA, to address and resolve customer challenges.Maintain and improve the knowledge base by documenting advanced FAQs, troubleshooting steps, and best practices.Mentor and guide Level 1 support executives to enhance their technical and communication skills. Proactive Monitoring and Insights - Monitor system logs and support trends to identify patterns and provide actionable recommendations to improve system performance and customer experience.Conduct regular audits of recurring issues to ensure proactive resolution and avoid escalations. Operational Excellence and Process Improvement - Develop and refine support workflows, escalation matrices, and processes to ensure operational efficiency.Suggest and implement automation opportunities to improve support efficiency and accuracy. Customer Onboarding and Training - Assist in customer onboarding by providing advanced guidance on system configurations and functionalities.Conduct knowledge transfer sessions and training for internal teams and customers. Must-Have Skills Technical Expertise: In-depth understanding of Unix/Linux systems, API debugging, and database operations.Strong familiarity with cloud platforms, Why Join Us? Remote-First Policy: Flexibility to work from anywhere. Comprehensive Insurance: Prioritize your well-being. Career Growth: Be part of a rapidly growing FinTech and build your career in cutting-edge AI-driven technologies. Join us to revolutionize the intersection of AI and banking, delivering exceptional customer experiences through innovative solutions. At interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.

As a Senior Quality Application Engineer, in this role you'll collaborate with a self-organized team to devise and execute solutions within Customer Service industry. Harnessing both industry expertise and Pegas cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems. What You'll Do At Pega Participate in testing the quality of features in Customer Service Application Assist in the identification of enhancements to Testing frameworks. Actively participate in the Scrum processes - providing continuous feedback and implement changes to our quality processes. Actively contribute towards innovations (finding solutions to the challenges in testing applications), encourage other team members in finding these solutions through mentorship. Take ownership of the components/tasks and make sure they are delivered with great quality. Who You Are You are an experienced quality assurance professional with a strong commitment to customer success without compromising integrity. You are a problem-solver who thrives in a collaborative team environment who wants to focus on quality of the next-generation solutions. You are skilled in both manual testing and automation technologies, frameworks. What You've Accomplished 4 to 6 years of experience in design, development, and maintenance of automation scripts along with manual test case design and implementation. Experience in JS/Typescript Experience in Serverless architecture, AWS, Opensearch Experience in Playwright for automation Experience in API Testing Experience in Quality Assurance Methodologies, REST Services, Selenium, API testing, Java - OOPS concepts, GIT/SVN, Jenkins, Cucumber framework. Good to have Non-Functional Testing, Shell scripting experience and exposure to Linux environment Working experience in an Agile/Scrum team environment. Quality first mindset, strong interest, and desire to learn Low code Platform through Pega. Results oriented - focused on delivering results not just activities. Ability to analyze, identify and solve problems..

We are looking for a candidate who can join immediately. Position: IT Infrastructure Engineer Experience Level: 7 + years Type: Full-time We are looking candidate who can join immediately Key Responsibilities:  Infrastructure Operations: Manage core IT infrastructure, including servers, storage, virtualization, and telephony systems.  Monitoring & Maintenance: Perform continuous monitoring and proactive/preventive maintenance.  Troubleshooting & Resolution: Quickly identify and resolve hardware/software issues and performance bottlenecks.  Project Deployment: Implement infrastructure projects, upgrades, and new tool rollouts.  Compliance: Conduct regular system reviews (GMP/GxP systems), contributing to audit readiness and regulatory alignment.  Documentation: Maintain technical documentation, SOPs, and project records.  Support Services: Provide technical assistance to internal teams and end-users.  High availability (HA) configurations for critical infrastructure to ensure minimal downtime and fault tolerance.  Configure and manage load balancing solutions (hardware or software-based) to distribute network/application traffic efficiently across multiple server  Configure network interface card (NIC) teaming/bonding to increase network throughput and provide redundancy  Design, implement, and manage enterprise-grade backup and recovery solutions using tools like Veeam, Cohesity, ensuring data integrity and quick recover Required Skills & Qualifications:  Strong experience in managing virtualization platforms (VMware, Hyper-V)  Hands-on with Windows/Linux (Wintel/Unix) environments  Knowledge of Active Directory, user/access management  Familiarity with Citrix environments, monitoring tools (Nagios, Zabbix)  Experience with data protection/backup solutions (e.g., Veeam, Cohesity)  Basic knowledge of database administration (DBA concepts)  Good understanding of GxP/GMP environments and IT compliance Preferred Soft Skills:  Strong analytical and troubleshooting skills  Ability to work collaboratively in cross-functional teams  Time management and prioritization skills  Good communication skills – both written and verbal  Passion for continuous learning and automation  Knowledge of cloud infrastructure (AWS, Azure) CERTIFICATION: N+, CCNA,CCNP,MCP,MCITP,RHCE, AWS, AZURE Job Type: Full-time Pay: ₹500,000.00 - ₹1,300,000.00 per year Shift: Day shift UK shift Work Days: Monday to Friday Work Location: In person

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As the Technical Support Engineering Leader , you will utilize your passion for helping others to ensure that our Developers and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise. What You Will Do Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers. Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success. Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded. Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement. Develop and execute strategic and operating plans, working hand in hand with other support leaders. Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support. Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution Preferred Education Master's Degree Required Technical And Professional Expertise 7-9 years of relevant experience Demonstrated experience supporting enterprise level, mission-critical applications Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff Previous account management or account executive skills desired, with ability to organize and track multiple projects Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required Supporting Apache Cassandra environments or other relational and/or alternative database technologies Experience supporting various types of DBaaS and associated cloud environments. Strong understanding of Generative AI concepts and emerging trends in AI research. Strong understanding of Java, Python, and/or another programming language Strong Linux and Networking skills navigation and tools Experience managing technical support operations in a distributed environment Familiarity with open source software a plus Skilled in leading and motivating talented support engineers. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Must be motivated by challenges and be able to offer multiple solutions for a problem. Proven track record of identifying and developing innovative enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction

We are looking for a Senior DevOps Engineer to join our DevOps team in India. This is an amazing opportunity to work on key products in the Intellectual Property space, leveraging tools like Kubernetes, Terraform, Datadog, Jenkins, and a wide range of AWS services. We have a great skill set in Kubernetes, AWS, CI/CD automation, and monitoring, and we would love to speak with you if you have experience with Kubernetes, Terraform, and Pipelines. About You – experience, education, skills, and accomplishments Bachelor’s degree in computer science, Engineering, or equivalent experience. 5 + years of overall experience in development, with 3 + years in a DevOps-focused role. 2 + years of AWS experience managing services like RDS, EC2, IAM, Route53, VPC, EKS, Beanstalk, WAF, CloudFront, and Lambda. Hands-on experience with Kubernetes, Docker, and Terraform, including writing Dockerfiles and Kubernetes manifests. Experience building pipelines using Jenkins, Bamboo, or similar tools. Hands on experience working with monitoring tools. Scripting knowledge in Linux/Bash. It would be great if you also have . . . Experience with Helm and other Kubernetes tools. Python programming experience. What will you be doing in this role? Upgrade and enhance Kubernetes clusters. Troubleshoot environment-related issues alongside development teams. Extend and improve monitoring capabilities. Develop and optimize CI/CD pipelines. Write infrastructure as code using Terraform. Share innovative ideas and contribute to team improvement. About the Team Our team supports several products within the Intellectual Property space, built on technologies like Kubernetes (EKS), Jenkins, AWS services (Beanstalk, IAM, EC2, RDS, Route53, Lambda, CloudFront, WAF, S3), Bamboo, and Kong. We work closely with Developers and QA to deploy and improve systems, and bring in-depth knowledge of AWS, networking, monitoring, security, and infrastructure configuration. Hours of Work This is a full time opportunity with Clarivate, 9 hours per day including 1 hour lunch break. At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role And Responsibilities As the Technical Support Engineering Leader, you will utilize your passion for helping others to ensure that our Developers and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise. What You Will Do Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams Manage the hiring, development, and retention of technical support engineers and enhance their technical, communication, and business skills to deliver quality service to partners and customers. Ensure adherence to response-time and response-quality SLAs, that workload is balanced across engineers, and that the team delivers on their commitment to customer success. Implement, maintain, and enhance escalation processes and procedures and the on-call schedule and systems to ensure that service and customer satisfaction goals are consistently exceeded. Compile, analyze, and report on support metrics and work with product and engineering teams to communicate hot issues, customer/partner needs, priorities, and to drive product improvement. Develop and execute strategic and operating plans, working hand in hand with other support leaders. Contribute to the direction of support infrastructure, processes, and systems to increase the quality and efficiency of support. Tracking, monitoring and reporting on department operations, and closely manage critical customer accounts to develop path to issue resolution Preferred Education Master's Degree Required Technical And Professional Expertise 10-15 years of relevant experience Demonstrated experience supporting enterprise level, mission-critical applications Mature and seasoned senior manager excelling in customer communication, problem-solving, and comfortable presenting to executives as well as front-line staff Previous account management or account executive skills desired, with ability to organize and track multiple projects Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis. Must exhibit an effective customer service attitude and be able to lead a team in resolving difficult customer situations. Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required Supporting Apache Cassandra environments or other relational and/or alternative database technologies Experience supporting various types of DBaaS and associated cloud environments. Strong understanding of Generative AI concepts and emerging trends in AI research. Strong understanding of Java, Python, and/or another programming language Strong Linux and Networking skills navigation and tools Experience managing technical support operations in a distributed environment Familiarity with open source software a plus Skilled in leading and motivating talented support engineers. Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills. Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical. Must be motivated by challenges and be able to offer multiple solutions for a problem. Proven track record of identifying and developing innovative enhancements to Support process and methodology. Able to develop individual and team objectives to contribute positively to organizational goals and direction

Job Description Job ID LEADC014754 Employment Type Regular Work Style on-site Location Noida,UP,India Role Lead Cloud Operations Specialist Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people —then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you. Key Responsibilities: Monitor and support Kronos Private Cloud and hosted environments remotely. Perform remote monitoring of Microsoft Windows (2003/2008/2012/2016) and Linux servers for: o System performance and uptime o SQL database health o Application service and web application status o Server resource utilization Respond to alerts from monitoring tools and take corrective actions. Troubleshoot and identify root causes of server and application performance issues. Handle Level 1 escalations and follow the defined escalation matrix. Administer and maintain Windows and Linux operating systems. Support web applications and hosting services including IIS, JBoss, and Apache Tomcat. Understand and troubleshoot server-client architecture issues. Collaborate with internal teams to ensure high availability and performance of hosted services. Document incidents, resolutions, and standard operating procedures. Participate in 24/7 rotational shifts, including nights and weekends. Preferred Requirements and Skills: Experience with UKG Workforce Central (WFC) application. Familiarity with ServiceNow for incident, problem, and change management. Strong understanding of cloud infrastructure, virtualisation (VMware), and hybrid environments. Knowledge of web server configurations, deployments, and troubleshooting. Excellent communication, analytical, and problem-solving skills. Familiarity with monitoring tools (DataDog, Grafana, Splunk) and alert management. Willingness to work in rotational shifts, including nights and weekend Where we’re going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Job Title: IMS/Telephony Developer (C, Data Structures, OS & Networking) Experience Required : 2 – 8 Years Work Location : Client Site – Noida Work Mode : Work from Office (5 days a week) Notice Period: Immediate to 30 Days Job Overview: We are seeking experienced and passionate developers with strong foundations in C programming and data structures, who also possess solid knowledge of Operating System concepts and Networking. The ideal candidate will contribute to the development and maintenance of telecom protocol stacks, particularly in IMS/Telephony and 4G/5G wireless technologies. This position requires hands-on experience with Linux or RTOS environments, and readiness to work on-site at our client location in Noida. Key Responsibilities: Design, develop, and maintain modules in C, focused on telecom and networking applications. Work on protocol stack development for IMS, VoLTE, and 4G/5G technologies (Layers 3-5). Implement and optimize code for real-time systems using Linux or RTOS platforms. Collaborate with cross-functional teams to define and implement features based on IMS/Telephony requirements. Utilize strong understanding of Operating System internals, multithreading, memory management, and network protocols (TCP/IP, SIP, RTP, etc.). Perform unit testing, debugging, and performance tuning of developed code. Participate in code reviews and documentation of designs and implementations. Ensure compliance with quality and performance standards throughout the software development lifecycle. Mandatory Skills: Minimum 2+ years of experience in C programming and data structure implementation. Strong foundation in Operating System concepts and Networking protocols. Experience working with Linux or RTOS, including system-level programming and development tools. Willingness to work on-site in Noida and be available 5 days a week in-office. Preferred Skills: IMS/Telephony protocol development experience (minimum 2 years preferred). Hands-on exposure to 4G/5G protocol stacks—preferably Layer 3 to Layer 5. Experience in SIP, SDP, RTP/RTCP, and Diameter protocols. Familiarity with debugging tools like GDB, Wireshark, Valgrind, etc. Soft Skills: Good communication and documentation skills. Ability to work independently as well as in a team-oriented, collaborative environment. Analytical thinking and strong problem-solving abilities. Job Types: Full-time, Permanent Pay: ₹356,630.00 - ₹1,502,726.06 per year Benefits: Health insurance Provident Fund Work Location: In person

QA/Test Engineer – Linux-based IVI Development (3-6 years) Location: Bangalore Job Summary: We are seeking a meticulous and proactive QA/Test Engineer to ensure the quality and reliability of our Linux-based In-Vehicle Infotainment (IVI) system. The role involves designing and executing comprehensive test plans across Bootloader (BL), Board Support Package (BSP), and Human-Machine Interface (HMI) components to validate functionality, performance, and compliance with automotive standards. Key Responsibilities: Develop, execute, and maintain test plans, test cases, and automation scripts covering BL, BSP, and HMI modules. Perform functional, regression, integration, system, and performance testing on embedded Linux platforms. Collaborate closely with development teams to understand requirements and design effective test strategies. Conduct hardware-in-the-loop (HIL) and real device testing to ensure system robustness. Utilize test automation frameworks and tools to improve testing efficiency. Identify, document, and track defects using bug tracking systems. Participate in code reviews and provide feedback from a quality assurance perspective. Ensure compliance with automotive standards and contribute to process improvements. Support continuous integration and continuous deployment (CI/CD) pipelines with automated test suites. Required Qualifications: Bachelor’s degree in Computer Science, Electronics, or related field. 3+ years of experience in testing embedded Linux systems, preferably in automotive or IVI domains. Strong knowledge of testing methodologies, tools, and automation frameworks. Experience with scripting languages (Python, Bash) for test automation. Familiarity with hardware debugging tools (JTAG, logic analyzers) and embedded test environments. Knowledge of Bootloader, BSP, and HMI software stacks. Experience with bug tracking and test management tools (Jira, TestRail, etc.). Good analytical and problem-solving skills. Strong communication and teamwork abilities. Preferred Skills: Exposure to automotive standards such as ISO 26262 and cybersecurity guidelines. Experience with continuous integration tools (Jenkins, GitLab CI). Familiarity with multimedia and communication protocol testing. Knowledge of CAN, Ethernet, Bluetooth, and Wi-Fi testing. Experience in creating and executing Automated test suites.

Description QA automation engineers design automated tests to validate applications by creating scripts that run testing functions automatically. This includes determining priority for test scenarios and creating execution plans to implement these scenarios. Skills Experience/Interest must include a combination of: Testing life cycle and QA activities, build systems, regression testing, test Automation Scripting with Python and Shell scripts/li> UI and API / Web Services testing UI and API test automation Linux/li> Virtualization and containers VMware, Hyper-V, Docker, OpenStack Cloud knowledge AWS, Azure Logging systems Logstash, Elasticsearch, Kibanae Git, Jenkins, Jira, Selenium, Postman Strong analytical and problem-solving skills Responsibilities Understand, test and automate key test cases for the software-defined converged Infrastructure product Work with test leads/development/deployment teams, and product managers to understand use cases and come up with test cases and test scenarios Be responsible for automation execution and regression testing on product to ensure quality of solutions Run system tests, performance tests and stress tests

Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Sr. Manager, Operations (NOC + SRE) to join our team! What You’ll Do The Senior Manager, Operations is responsible for leading the 24x7 Network Operations Center (NOC) and Site Reliability Engineering (SRE) teams in the Backblaze India office. This role ensures service continuity, system reliability, observability, and operational excellence across a diverse client infrastructure portfolio. This role is critical to delivering high-availability services with rapid incident resolution, automation, and measurable performance improvements. Key Responsibilities Operational Management Lead and develop a 24x7 NOC team to monitor, triage, and resolve incidents across customer environments (network, server, cloud, and security systems). Oversee daily operations including alert response, incident escalation, service reporting, and SLA adherence. Manage shift schedules, on-call rotations, escalation policies, and team performance reviews. Site Reliability Engineering (SRE) Integration Champion and implement SRE practices such as SLIs/SLOs, error budgets, reliability scorecards, and toil reduction strategies. Drive automation and tool development to reduce manual work and improve response times. Establish observability practices using metrics, logs, traces, and health checks for proactive issue identification. Collaborate with Engineering to embed reliability, scalability, and fault tolerance into client solutions. Service Quality & Improvement Conduct root cause analysis (RCA) and lead post-incident reviews (PIRs) to prevent recurrence and drive continuous improvement. Own the monitoring, incident, and change management frameworks based on ITIL and DevOps best practices. Define and track key performance indicators (KPIs) such as uptime, MTTR, first contact resolution, SLO compliance, and automation coverage. Ensure accurate and timely client communication during service-impacting events. Client and Stakeholder Engagement Partner with Engineering, Service Delivery and Account Management teams to support operational onboarding and ongoing service support. Serve as a technical and operational escalation point for high-priority issues and executive briefings. Support pre-sales activities by providing input on operational readiness and service reliability. The Right Fit Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent hands-on experience. 8+ years of experience in IT operations or infrastructure support, with at least 3 years in a leadership role within an MSP or SaaS environment. Proven experience managing NOC operations and applying SRE practices to improve system availability and reduce manual operations. Strong knowledge of networking (BGP, VPN, SD-WAN), server infrastructure (Linux), public cloud platforms, and automation frameworks. Experience with monitoring and incident management tools such as Zabbix, Prometheus, Grafana, Jira, and Firehydrant. ITIL Foundation and/or demonstrated experience with Incident, Problem, and Change Management processes. Preferred ITIL Foundation Certification or higher a plus. Experience with remote infrastructure management. Exposure to compliance standards (SOC 2, HIPAA, etc.). Knowledge of automation, scripting, or orchestration technologies. Work Environment Operates within a 24x7 delivery model, with rotating on-call responsibilities and potential support for critical incident response outside business hours. Remote flexibility, with occasional travel to Corp Office, client or datacenter sites. At this point, we hope you're feeling excited about the job description you're reading. Even if you don't meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We're eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here. At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. 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