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Persistent Systems
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Lead Support Engineer

Lead Support Engineer

Persistent Systems

7 - 11 years

0 Lacs

pune maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

iso standards change management documentation decommissioning dashboards monitoring data movement data reliability selfserve database adaptor transactional adaptor batch materializers streaming materializer hiveserde stream2hive thrive s3writer replay capability data quality management dqm aws resources infrastructure maintenance stakeholder communications db maintenance security patching iso standard compliance incident problem support release support post release validation escalation metrics pipeline monitoring l0 support l1 support l2 support oncall support uip pipeline creation bpp pipeline creation security compliance bug fix resolutio

Work Mode

On-site

Job Type

Full Time

Job Description

You are a skilled 24*7 Operations Support Engineer who will be working in Data Movement & Data Reliability Platform Components including Self-Serve, Database Adaptor, Transactional Adaptor, Batch Materializers, Streaming Materializer, HiveSerDe, Stream2Hive, Thrive, S3Writer, Replay Capability, Data Quality Management (DQM), Data Reliability, etc. As a Lead Support Engineer, your role will be based in all PSL Locations. You should have 7 to 10 years of experience and will be employed full-time. Your responsibilities will include handling Level 1 escalation of all PD alerts, Customer Slack requests, Security Defects, and owning Infrastructure Maintenance activities of all Data Movement and Data Reliability AWS resources on schedule. You will manage the L1 Oncall Runbook lifecycle, update the runbook with latest instructions, and drive end-to-end Change Management processes. This involves creating CRs with proper release and rollback plans, maintaining documentation evidence as guided by Audit and ISO Standards, and decommissioning of UIP Pipelines/AWS Resources. You will also drive Program activities requiring stakeholder communications & collaboration, support platform users maintenance activities, perform Bi-Monthly Self Audits, and ensure ISO Standards compliance. Providing 24*7 support for all incidents and problems related to the supported applications, involvement in war room activities, maintaining Dashboards, and addressing anomalies will be part of your responsibilities. You will also provide release support during downtime windows, post-release validation and support on application and AWS, and follow escalation metrics for timely delivery. Your expertise should cover working on L0, L1, L2 support mode, readiness for 24*7 on-call support, support on UIP Pipeline creation & BPP pipeline creation, and support on Security/Compliance Bug fix resolution. The benefits include a competitive salary and benefits package, talent development focus with quarterly promotion cycles, company-sponsored higher education and certifications, work with cutting-edge technologies, employee engagement initiatives, annual health check-ups, and insurance coverage for self, spouse, two children, and parents. Persistent offers a values-driven and people-centric work environment that enables you to accelerate growth professionally and personally, impact the world positively using the latest technologies, enjoy collaborative innovation, diversity, and work-life wellbeing, and unlock global opportunities to work and learn with the industry's best. Join Persistent, where your full potential can be unleashed.,

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Lead Support Engineer