About This Team: We are a team driven by a fervent passion for empowering individuals to craft visually stunning and impactful visualizations, along with pixel-perfect reports. Our mission is to revolutionize how companies engage with data. In our collaborative environment, each team member is valued and provided equal opportunities. Recognizing that innovation can emerge from any corner of the organization, we embrace the idea that the next groundbreaking concept could be yours! Job Description/Responsibilities: Develop and sustain a scalable and robust JasperReport Server (JRS) to meet evolving business needs. Collaborate closely with stakeholders to comprehend and implement required modifications for the JasperReport Server. Design and execute technical Business Intelligence (BI) solutions from conceptualization to deployment within an agile environment. Ensure the overall quality, reliability, and performance of the reporting solution meet or exceed established standards. Analyze, design, and implement RESTful services and APIs to enhance system functionality. Investigate data issues, troubleshoot data anomalies, and resolve performance problems associated with queries. Provide support for upgrades, configuration, and troubleshooting of data processing systems. Deliver guidance and constructive feedback to team members, fostering the enhancement of specific knowledge and skill areas. Take on a role of technical leadership, offering support in the development and improvement of the reporting server. Operate independently as a self-starter while also contributing effectively as an integral part of an agile team. Actively engage in the evaluation of new technologies, contributing to continuous improvement initiatives. Required Experience/Skills: Bachelor's or Master's degree in Computer Science or equivalent. Over 9 years of hands-on software development experience, with a specialized focus on Java applications. Extensive 5+ years of expertise in reporting and BI engineering or related roles (experience in this area will be a plus). Over 5 years of practical experience in distributed systems programming using Java. Advanced proficiency in JDBC connectors and a proven track record of utilizing them effectively. Advanced SQL skills with the ability to write intricate SQL code to address complex data requirements. Proficient in using Groovy to enhance software development processes. Substantial experience using Spring and Hibernate frameworks. Proven track record of working with and developing REST APIs. Strong background in working with relational databases. In-depth understanding and hands-on experience with version control system management using various Git workflows. Exceptional verbal and written communication skills. Ability to mentor and inspire team members, cultivating a collaborative and high-performance work environment. Extensive experience conducting root cause analysis on internal and/or external data and processes to address specific business questions, troubleshoot, and support solutions. Optional Experience/Skills: Hands-on experience in development using containers and virtual machines, including Docker, Kubernetes, etc. Proficiency in DevOps practices. Familiarity with Dagster or Apache Airflow. Skillset in DevOps practices and tools. Experience as a Cloud Developer with expertise in cloud platforms such as AWS, Azure, or Google Cloud Platform. About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance. Show more Show less

About This Team: We’re passionate about empowering people to create beautiful and powerful visualizations, and pixel-perfect reports, and transform how companies interact with data. We are a team where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job Description/Responsibilities: Develop and maintain a scalable, and robust JasperReport Server (JRS) Working with stakeholders to understand the modifications needed to the JasperReport Server Design and build technical BI solutions from concept to implementation in an agile environment Ensure overall reporting solution quality, reliability, and performance Analyze, design, develop, as well as implement RESTful services and APIs Research data issues, troubleshoot data and performance issues with queries Support upgrades, configuration, and troubleshooting of data processing Provide guidance and feedback to others to strengthen specific knowledge/skill areas Provide technical leadership, direction, and support development of the reporting server Self-starter, able to work independently and as a member of an agile team Participate in the evaluation of new technologies for continuous improvement Required Experience/Skills: BS or MS degree in Computer Science or equivalent. 7+ years of software development experience, with a focus on Java applications. 5+ years of experience in reporting and BI engineering or related roles 5+ years of experience in distributed systems programming using Java Advanced Experience with JDBC connectors Advanced SQL experience, ability to write complex SQL code Experience in using Groovy Have experience in using Spring and Hibernate Working experience in using and writing REST APIs Strong experience working with a relational database Deep understanding and experience of version control system management using various Git workflows Strong verbal and written communication skills Ability to mentor and inspire team members, fostering a collaborative and high-performance work environment. Experience performing root cause analysis on internal and/or external data and processes to answer specific business questions, troubleshoot, and support solutions Optional Experience/Skills: Experience in development using containers and virtual machines including, Docker, Kubernetes, etc. Experience in DevOps Experience in Dagster or Apache Airflow About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance. Show more Show less

About This Team: We’re passionate about empowering people to create beautiful and powerful visualizations, and pixel-perfect reports, and transform how companies interact with data. We are a team where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Job Description/Responsibilities: Design and develop on-premise and cloud server-side JasperReport Server (JRS) Design and develop distributed, high-throughput, low-latency, highly available, and resilient systems Develop unit, integration, system, or any tests that are needed to help the team deliver value quickly, with a high degree of quality Work with senior management, engineering, product managers, and other stakeholders to define the overall scope of the product Cloud JRS solutions, help distill requirements from various internal and external sources to specific features Help address customer field issues in response to support escalations, customer requests, etc. Document functional and technical specifications for application enhancements Provide guidance and feedback to others to strengthen specific knowledge/skill areas Carry out code reviews Required Experience/Skills: BS or MS degree in Computer Science or equivalent 7+ years of software development experience, with a focus on Java applications 2+ years of experience in distributed systems programming using Java technologies on AWS or Azure 2+ years experience of development using containers and virtual machines including , Docker, Kubernetes, etc. Have experience in using Spring and Hibernate Have experience in using SQL Working experience in using and writing REST APIs Strong experience working with a relational database Deep understanding and experience of version control system management using various Git workflows Strong verbal and written communication skills Ability to mentor and inspire team members, fostering a collaborative and high-performance work environment Optional Experience/Skills: Experience in DevOps AWS CloudFormation Helm About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at (800) 424-8749 or email us at AskHR@cloud.com for assistance. Show more Show less

About This Team: The Global Support organization at Cloud Software Group provides technical Product Support services to our customers. As a member of this world-wide team, you will help debug and solve problems that may arise during the implementation of complex solutions by external and internal customers using our products. You will be responsible for gathering information about the reported problem, researching known problems and workarounds, establishing the configuration and steps to reproduce the problem, and recreating the problem in a lab environment. Once the problem is understood, you are also responsible to identify workarounds or to collaborate with engineering to get a fix or a patch to the client as needed to keep their system operational. You are expected to work on Jaspersoft Product This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by understanding the problem requires a great deal of technical expertise so you should have the appetite to hone your existing skills and learn new ones as you continue working on some of the most challenging customer problems. You will be joining a team where colleagues with different competencies work closely together to solve challenging tasks. There are always engaged people with lots of commitment and energy around you. You will find an energetic, welcoming and informal work environment that supports collaboration and creativity to make success happen. Many of us choose to stay here for a long time. Job Description/Responsibilities: Provide phone/email/webex consultation to debug customer problems of medium to high complexity. Identify the technical expertise needed to support the product and with Management guidance helps to improve the technical expertise in the team. Identify the hardware/software needed for the team to better support the Product. Mentor the Support Engineer (IC2) and Associate Support Engineer (IC1) for technical help on Product related issues. Escalates cases to the Engineering team to create workarounds for potential problems/defects reported by the customer. Manage the defects/enhancements reported by the customer to get them addressed in appropriate Hotfixes/Service Pack. Work with Engineering on deciding the timelines for hotfixes/Service Pack based on the customer needs. Work with the customer/Account Management team on customer escalations for better customer satisfaction and faster issue resolution. Take escalations from the junior members in the team (IC2 – Support Engineer and IC1 - Associate Support Engineer) and help resolve the problem and at the same time share knowledge and troubleshooting techniques with them. Also help them to simulate customer issues in the support lab. Monitors case quality by reviewing the issues worked by junior members and follow up as needed. Works on the Jaspersoft product and is proficient in all areas of that products. Learn the technologies required for supporting the TIBCO Jaspersoft and share the knowledge base with the team. Ability to lead and contribute towards the internal projects /Initiatives Create and approve Knowledge Base articles (FAQ/Solutions) for the issues that have repeat value. Need to work in EMEA Shift Required Experience/Skills: Bachelor’s/Master’s degree in Computer Engineering, Computer Science, or equivalent (BE/ME/MCA) with 8-10 years of relevant IT experience. Strong troubleshooting and analytical skills Strong knowledge of programming languages (JAVA/Javascript) and debugging skills. Excellent understanding of Unix and Windows operating systems and ability to simulate / debug problems on these. Strong knowledge of several of these technologies: XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, REST Strong knowledge of databases (Oracle /SQL server / DB2) and proficient in writing / analyzing SQL queries. Knowledge of Cloud technologies and different services e.g. AWS, Docker, Kubernetes Excellent verbal and written communication skills Enjoys working with people Strong customer-oriented attitude High level of personal motivation Proven capability to own, drive and take responsibility. Ability to work in an international multi site environment Optional Experience/Skills: Jaspersoft product knowledge/experience, JAVA / Database certification About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please email us at AskHR@cloud.com for assistance.