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Lead - Process and Program Excellence

Lead - Process and Program Excellence

Freshworks

6 - 8 years

20 - 25 Lacs

Chennai

Posted:7 hours ago| Platform:

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Skills Required

PMP Operational excellence Project management Project planning Customer support Risk management Stakeholder management Operations Logistics Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a pivotal individual contributor within the Chief of Staff team, the Program Manager is responsible for driving operational excellence and the seamless execution of strategic initiatives across our global Go-to-Market (GTM) teams, including Marketing, Sales, Customer Success, and Customer Support. This high-visibility role involves working closely with senior leaders across Freshworks to ensure our core business rhythm operates smoothly and that key programs land effectively to deliver maximum impact.

The ideal candidate is a highly organized, collaborative, and communicative professional who thrives in a fast-paced environment and excels at driving complex projects forward. This is a hybrid role based in Chennai, requiring an in-office presence three days per week (Tuesday-Thursday).

Roles & Responsibilities

Strategic Program Execution

Drive the end-to-end execution and coordination of key cross-functional programs, developing detailed work plans, tracking progress against timelines, and managing dependencies.
Proactively identify, surface, and mitigate potential risks or roadblocks to ensure on-time and successful program delivery.

Operational Rhythm & Cadence

Support and meticulously execute the operational rhythm of the business, including preparing materials for executive reviews and leadership meetings.
Manage meeting agendas, facilitate discussions to meet objectives, and rigorously track follow-up actions to ensure decisions are implemented.

Stakeholder Alignment & Communication

Act as a central coordinator for assigned initiatives, partnering closely with GTM leadership to facilitate communication, align on priorities, and achieve shared goals.
Prepare and disseminate clear, concise, and compelling internal communications, program updates, and status reports for stakeholders at all levels, including senior leadership.

Process Optimization & Strategic Initiatives

Continuously identify opportunities to streamline existing operational processes and contribute to the implementation of program management best practices.
Lead the planning, coordination, and execution of global and regional All Hands meetings and other employee engagement activities to ensure seamless logistics and compelling content.
Provide agile support on various ad-hoc strategic projects, including data gathering, analysis, and presentation development, as directed by the Chief of Staff.

Qualifications

Required:

Education:
Bachelors degree in Business, Project Management, Engineering, IT, or a related field.
Experience:

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Lead - Process and Program Excellence