Lead Administrator

 Role Purpose 
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations  Do 

 Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) 

Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

Conduct technology capacity planning by reviewing the current and future requirements

Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

Strategize & implement disaster recovery plans and create and implement backup and recovery plans

 Manage the day-to-day operations of the tower 

Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

Develop shift roster for the team to ensure no disruption in the tower

Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

 Team Management 

Resourcing

Forecast talent requirements as per the current and future business needs

Hire adequate and right resources for the team

Train direct reportees to make right recruitment and selection decisions

Talent Management

Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness

Build an internal talent pool of HiPos and ensure their career progression within the organization

Promote diversity in leadership positions

Performance Management

Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

Employee Satisfaction and Engagement

Lead and drive engagement initiatives for the team

Track team satisfaction scores and identify initiatives to build engagement within the team

Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

Exercise employee recognition and appreciation

  
 Stakeholder Interaction 
 Stakeholder Type 
 Stakeholder Identification 
 Purpose of Interaction 
 Internal 
Technology Solutions Group, BU Teams, Different Infrastructure teams Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. IRMC, QA Guidance on risk mitigation and quality standards  External 
Clients Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc. Vendors/ Manufacturers Development and deployment of platforms, applications, databases etc.   
  
 Display 
Lists the competencies required to perform this role effectively

 Functional Competencies/ Skill 

Technical Knowledge - Knowledge of own tower (platform, application, database etc) -  Expert 

Domain Knowledge - Understanding of IT industry and its trends -  Competent to Expert 

 Competency Levels 
 Foundation 
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.  Competent 
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.  Expert 
Applies the competency in all situations and is serves as a guide to others as well.  Master 
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.   

 Behavioral Competencies 

Managing Complexity

Client centricity

Execution Excellence

Passion for Results

Team Management

Stakeholder Management

 Deliver 
 No. 
 Performance Parameter 
 Measure 
1. Operations of the tower SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2. New projects Timely delivery Avoid unauthorised changes No formal escalations