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L2 Support

Epsilon Data Management

3 - 7 years

5 - 9 Lacs

Gurugram

Posted:4 days ago| Platform:

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Skills Required

Procurement Business services Ticketing Public relations production support lead Healthcare Technology solutions Troubleshooting Risk management Digital marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview Main purpose: Join our dynamic production support team as a Production Support Lead. In this role, youll be an integral part of our 24x7 support system for client-facing applications, ensuring smooth operations and resolving production infrastructure-related challenges. Youll excel in adhering to support processes, including SOP, NOC, handover/takeover protocols, and SLAs. Dimensions: Employees managed: Direct: 0 Indirect: 0 Key responsibilities: In this pivotal role, your responsibilities encompass, but arent limited to: Delivering unwavering production support in a 24x7 environment. Proficiently diagnosing and troubleshooting complex issues, ensuring seamless application performance. Collaborating with end users to provide guidance and collaborating with cross-functional product teams. Swiftly addressing client inquiries through our efficient ticketing system. Business Compliance Exhibit an unwavering understanding of and commitment to compliance with all applicable legislation and Publicis Groupe Policies, including Janus, GSO, and IT policies. Responsibilities Spearhead and guide a team of 6 skilled professionals. Oversee a defined application scope, taking charge of incidents, requests, and changes. Ensure the achievement of SLA targets for the above-mentioned activities. Facilitate the transfer of knowledge to development teams whenever expertise isnt available within ISPL. Foster close collaboration with global OPS teams and other IT departments, facilitating incident coordination, security measures, infrastructure enhancements, development efforts, and more.

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Epsilon Data Management

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L2 Support