4 - 8 years
7 - 17 Lacs
Posted:3 weeks ago|
Platform:
Hybrid
Full Time
Dear Candidate,
Urgent L2 Product/Application Support Engineer-At Wolters Kluwer, Chennai
About the Role:
Total 4+ Years Of Relevant Exp
Job Location-Chennai
Education:
Bachelor Degree in Computer Sciences or related technical discipline or equivalent combination of work experience and education
Experience:
Mid-seniority experience supporting web applications and systems
Experience supporting Java based applicationsExperience using ITIL certified software to document and track issuesExperience with Application Performance Monitoring (APM) tools and DB monitoring such as DynaTrace, AppDynamics, Datadog, AWS CloudWatch. MS AppInsightExperience with Kubernetes for cloud-based applications at a mid-senior level is an advantage.
Other Desirable Knowledge, Skills, Abilities or Certifications:
Excellent written and spoken English communication skills.
Strong customer service orientation and interpersonal skills.Proven ability to understand logical sequences, perform root cause analysis, identify problems, and escalate issues.Capable of working independently.Must be able to document and illustrate cause and effect as part of problem-solving.Certifications in AWS, Azure, and ITIL are desirable.Proficient in writing queries to retrieve data for analysis.Experience with technologies such as Linux, Apache, JBOSS, J2EE, JavaScript, ELK, and MSSQL.Knowledge of REST API web services.Familiarity with Linux, Apache, JBOSS, J2EE, Bash/Perl scripting, and ELK for log analysis.Development-Operations (DevOps) knowledge supporting web-based applications is advantageous.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer
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