L1 Support Engineer

Job Description

Company Description ESPL (Eduplex Solutions Pvt Ltd) is a company focused on projects & consulting, application & tools development, and innovative education solutions. With verticals including IT & ITes Projects, CCTV & Surveillance Solutions, Tools Development, and Education, the company aims to make a difference in the dynamic world of business. ESPL is an ISO 9001:2015 & ISO 27001:2013 certified organization. Role Description This is a contract role for an L1 Support Engineer at ESPL. The Support Engineer will be responsible for troubleshooting technical issues, providing technical support to customers, and ensuring seamless operation of operational systems. This role is located in Muscat and requires on-site presence . L1 – Hardware, OS, and backup & restoration Management & Load Balancer. Qualifications Troubleshooting and Technical Support skills Experience in Customer Support and Customer Service Knowledge of Operating Systems Strong problem-solving and communication skills Ability to work effectively in a team environment Relevant certifications or degrees in IT or related fields Good Communication (written / Oral) Knowledge / expertise on Infrastructure Management – Windows/Linux administration Technical certifications like MCP/SA/ RHCE etc. Specific experience with Storage (e.g. SAN, NAS) and Backup (e.g. Network, Tape libraries) technologies – Have experience on File base cluster system, Middleware like JBOOS, Redhat, Have experience on Managing Database. RAC Architecture Willing to work in 24X7 environment. Should have worked in 1 similar project as L1 Minimum Experience (Yrs.): 2 Years Show more Show less