L1 Engineer

Job Description:

We are looking for a proactive and technically skilled L1 Support Engineer to join our IT support team. The ideal candidate will have minimum 1.5 years of hands-on experience in network troubleshooting, basic server maintenance, and desktop/laptop support. You will be the first point of contact for users facing IT issues and will play a key role in maintaining seamless IT operations.

Key Responsibilities:

• Provide Level 1 support for network, server, and desktop-related issues.
• Monitor and manage LAN/WAN infrastructure and resolve basic network connectivity issues.
• Assist with basic server maintenance (e.g., user creation, permission management, backups).
• Installation, configuration, and troubleshooting of desktops, laptops, printers, and peripherals.
• Operating system support (Windows 10/11, basic Linux knowledge is a plus).
• Handle ticketing system, log incidents, and ensure timely resolution/escalation.
• Coordinate with L2/L3 engineers for escalated issues.
• Maintain IT inventory and asset records.
• Provide on-site support for users in the South Delhi office and remote support if needed.

Required Skills:

• Basic understanding of network concepts (IP addressing, DHCP, DNS, etc.).
• Familiarity with Windows Server and Active Directory basics.
• Experience with hardware troubleshooting and software installations.
• Knowledge of antivirus tools, patch updates, and system imaging.
• Strong communication and interpersonal skills.
• Ability to work independently and within a team.

Qualification:

• Diploma / Bachelor's degree in IT, Computer Science, or a related field.

Job Type: Full-time

Pay: From ₹20,000.00 per month

Work Location: In person