Key Account Management Professional

6 - 11 years

8 - 11 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

About Us

Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within the CPG partner ecosystem. With over 1,00,000 sales users representing over 600+ CPG brands across 10+ countries in South East Asia, the Middle East, and Africa, we reach 10,000 distributors and 7.5 million retail outlets every day. FieldAssist is a Proud Partner to Great Brands like Godrej Consumers, Saro Africa, Danone, Tolaram, Haldiram s, Eureka Forbes, Bisleri, Nilon s, Borosil, Adani Wilmar, Henkel, Jockey, Emami, Philips, Ching s and Mamaearth among others. Do you crave a dynamic work environment where you can excel and enjoy the journey? We have the perfect opportunity for you!!

Responsibilities

  • Manage a portfolio of Enterprise-level customers and act as their main point of contact. Develop a deep understanding of each customers unique business needs and work with them to provide solutions to their problems through our product suite.
  • Drive GTM projects to a successful outcome and ensure appropriate communications with all relevant stakeholders.
  • Ensure high client satisfaction and timely resolution to any escalations/requirements within TAT. Collect and disseminate feedback to internal teams to help improve our services and products.
  • Develop dynamic success plans that will demonstrably deliver on customer expectations and manage exceptions
  • Build strong customer advocacy and ensure their retention
  • Identify cross sell and upsell opportunities for value added services and prepare future product roadmap for the client
  • Be the trusted advisor and display though leadership to the customer acting as a consultant showing them best practices and industry benchmarks

Who were looking for:


  • MBA graduate with at least 6+ years relevant work experience in a customer success or consultancy role.
  • Previous experience collaborating with different internal functions within a fast-growing SaaS company; operating at the intersection of product, sales, and delivery
  • Previous experience collaborating with different internal functions within a fast-growing SaaScompany; operating at the intersection of product, sales, and delivery
  • Excellent networking, relationship management and negotiation skills Familiarity with Supply Chain data and workflow experience preferred
  • Basic Knowledge of web technologies like HTML, SQL, API, Json, iOS and Android platform
  • Proficient in Microsoft Office Suite specifically Excel and PowerPoint

FieldAssist on the Web:

Website: https: / / www.fieldassist.com / people-philosophy-culture /
Culture Book: https: / / www.fieldassist.com / fa-culture-book CEOs Message: https: / / www.youtube.com / watch?v=bl_tM5E5hcw LinkedIn: https: / / www.linkedin.com / company / fieldassist /

About Us Welcome to FieldAssist, where Innovation meets excellence!! We are a top-tier SaaS platform that specializes in optimizing Route-to-Market strategies and enhancing brand relationships within ...

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