Junior Executive - Customer Support

Company Overview

Vilvah is a dynamic and rapidly growing Direct-to-Consumer Ecommerce brand that specializes in offering sustainable, safe and natural skincare and hair care products. With a commitment to sustainability, ethical sourcing, and customer satisfaction, Vilvah has quickly become a prominent player in the beauty and wellness industry.

Job Overview

Junior Executive - Customer Support

Selected candidates will be placed in Coimbatore Office.

Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Identifying customer needs and helping customers use specific features.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Gather customer feedback and share with our Product, Sales and Marketing teams.

Requirements:

• Bachelor's degree in any discipline.
• Freshers are welcome to apply.
• Strong communication, interpersonal, and problem-solving skills.
• Knowledge in MS Excel
• Basic understanding of CRM tools and customer support workflows.
• Ability to multitask and stay organized in a fast-paced environment.
• Patience and professionalism in handling challenging customer interactions.
• Willingness to learn and adapt quickly to new processes.

Why Join Us?

At Vilvah, you’re not just an employee—you’re a valued part of a dynamic, inclusive, and forward-thinking community. Whether you're looking for professional growth, work-life integration, or meaningful relationships at work, we provide an environment where you can thrive, innovate, and make an impact.

Let’s build the future together.